one word, rude. lady at the register let it be known that changing an order is too hard. we had a a promo from the app that let us buy one and get one free on any McDonald's McCafe item. my girlfriend wanted one with chocolate chips so the cashier assumed we wanted two of the same and when I asked for a different one she immediately showed that she didn't agree with what I wanted. I'm sorry, free or not, I can choose. the customer before us had switched their order around and she didn't get any attitude. maybe it had something to do with the fact that we are younger and of Hispanic decent? well after that, she assumed we were dining in after I had said to go. our food was called on a tray and I asked the worker who called the order out if we could please get it to go and she said yes with an attitude and grabbed our food and threw it in the bag . we came in after driving a couple hours from Eugene and were hungry and just wanted to get our order and eat! the worst part about it all, is that the woman who gave us our food was a supervisor or better (button up blue shirts are usually leads or supervisors or even managers ) and she set a bad example by having that type of attitude. ive worked in fast food and I'm sorry, but if you hate the job, find another. a little humility goes a long way. we should have just gone to Burger King had we not been hungry and in a place we don't know, I would have asked for a refund immediately. PS. thanks to department manager Vanessa for calling and following up! read more

My expectations of Mcdonalds service is pretty low ... This has to be the worst one ever. Slow drive thru, wrong orders, missing food ... All at a high frequency. Didn't know you could screw up that bad read more

It's McDonald's. I come here for drive-thru on days I am particularly lazy and don't care what I ingest. There's a double drive-thru, to make it more efficient, but sometimes the lane next to you, the driver's are aggressive to be next, surprised there's not more minor accidents there. read more

Not a great location. The staff is occasionally rude, and they often don't honor national or regional/local area specials the company is offering. The food is generally good for a McDonalds, and they keep getting my business because they are close, but if there was another one nearby, even if it was a bit more of a drive, I'd go there. read more

Food was right on par as you would expect for a well managed McDonald's chain restaurant. They even asked me if I wanted ketchup. Delivery line went fast all times I've been here and the girl who helped me was very nice. Service with a smile is always nice. read more

This place sucks ordered a sausage (egg) mcmuffin got a sausage mcmuffin cold and old took one bite an threw it in the fuckin garbage

So many screwed up orders! If you come to this drive-thru, be prepared to wait and wait and wait. Once you finally get your order, double-check it! I have lost count of how many times I have had items omitted or just screwed up. Fast food isn't rocket science! read more

Worst drive through on the planet. Sunday afternoon waited 11 minutes without moving in a line about 10 cars deep, before finally giving up. This is not an isolated occurrence. Shouldn't eat McDonald's anyway. read more

Usually the service here is friendly and swift, but lately it has been lagging behind drastically. Orders are getting messed up, food takes forever and don't quote me on this, but I suspect the men's bathroom may be haunted. I was about to change my depends when I heard what sounded like two ghostly beings grunting and moaning. I hope this improves soon as there are cheaper, better places to eat near by without any transdimensional beings harassing customers at 3:25 on a Wednesday afternoon. read more

Love asking for fresh fries and getting stone cold fries. No exaggeration. Love getting rock hard chicken nuggets and soda that tastes like water. Every single time. Seriously how hard is it. And your drive thru lady doesn't even say a thing the entire time? Just hands us the bag and that's it? Seriously. The worst customer service. Oh and don't forget. They ask you if there is anything else after every single request. Like hello. Let me talk and maybe you would know what I want. The only good experience I have ever at this location is when Tim is there. Good job for him but this place sucks otherwise. Never have a good experience here. read more

I had a great experience at this location. Chloe was very friendly and helped me with my special order and how to use my Mcdonald's App that I could not understand. Even though it was very busy, she was patient and got our food out quickly! read more

I absolutely love this restaurant and anytime i am up before 10am i go here for breakfast. They have an amazing sausage egg mcuffin sandwich and it is my absolute favorite. Now that it is the holiday season they serve hot chocolate and i come here almost every day to get the peppermint hot chocolate and i have to say it beats starbucks out of the water as well as the price. I highly recommend coming here to try the hot chocolate. read more

I live nearby and have gone 3 or 4 times. Each time I've been happy with the food and the staff. Sometimes I think people are so jealous of individuals who feel no regret or remorse poisoning themselves with junk food that they need to rate these stores badly. Seriously people? Its a McDonald's. People smoke and take drugs and shoot guns, I love when others are so self absorbed, high-and-mighty idiots that they deem themselves worthy to impose their will on other people since "they know better." I have yet to see one of these people on TV showing how they are capable of living forever or avoiding cancer or aids or whatever ends up killing them. Go to this McDonald's once in a while and get nice semi-plastic Big Mac and Fries with a Coke and enjoy the fact that we are all creatures of pure will and pleasure. We live what will likely be looked back on as the pinnacle of man's history. Enjoy it for goodness sake. read more

I've eaten here, had some less-than-good experiences and have had a manager give me a make-good, but I'm beyond wanting one, and very annoyed about today's service. Ordered: real beef quarter pounder, and a small salad. Ordering in the drive-through was very hard; as has happened before, the woman at the order/cash register station kept trying to get me to bump up my order (full meal, etc.). When I picked up the food at the next window, I could tell things were not running so well . . . they had placed drinks near the window and tried to give them to me, even though they didn't know whose they were. But they gave me the burger and salad, and when I opened them at home? Burger: puny, dried up, nothing like the former 1/4 pounder, and cheese was smooshed all over both hideous, mushy bun halves, holding it all together like a greasy mortar. Salad: wayyyy too little for $1.95. Insult to injury: the tomatoes taste like something I'm afraid to know about. This food is a shameful corporate grab for hard working folks' money. But wait. There's more. I whipped out the receipt, called the store's number, got a guy who really didn't want to be bothered when I asked for the manager, and simply put the phone down on a counter while he went off to do something or other. After I held for about 8 minutes, I hung up and tried again. That phone still hasn't been turned back on three hours later! Perhaps they were afraid it was an even more serious complaint. Between the food and the service, I will never go to this (perhaps any) McDonalds again. And how was your dinner. read more

I literally have nothing better to do with my time than to write a review about McDonalds. The food was amazing!! The service was top notch and the ambience was unbeatable. I highly recommend this fine dining establishment if you're even near one and can afford it. read more

I ordered two of the Signature sandwiches. Other than the buns, they were NOTHING like the menu picture. I understand the menu pictures are highly glamorized, air brushed, and the food normally does not exactly match the marketing image, but come on! These looked like the a regular bacon cheese burger with some extra sauce and a few things that were supposed to be onions. The meat was a preformed patty, not the plumper image. The cheese looked like Velveeta, and it was barely warm. Highly disappointed and recommend you think twice about ordering the "Signature" sandwich at $5.35 each. If you want to pay that kind of money, get the quarter pounder with cheese or go to Carl Jr's or Jack in the Box. On the positive side, other aspects of this particular McDonalds are good. The service was above average, the facility was clean, and we love the french fries. It was just these sandwiches! read more

good. employees can be scary sometimes. but other than that everything is wonderful! Watch out if you're gonna order large fries and you're in a hurry, last time it took them 30 minutes. read more

These folks are consistent in their efforts to provide ongoing quality service. I highly recommend this McDonald's!

One of the worst McDonald that I have been too. Would not honor the coupons from the McDonald's App. Then served inedible french fries. McDonald does not have very high standards, but it completely looses all respectability with horrible managers. read more

I am a huge McDonald's french fry afficionado, and am pretty picky and sensitive about getting them hot and fresh. MickyD has an official mechanism for accommodating customers like me. There's a button on the cash register that flags my order to wait for the next batch of fries out of the fryer. This particular location always serves up cold fries, and even manages to defeat this official mechanism. What they do is, in the interest of expedience, all their fries are pre-loaded into the french fry cartons (small, medium, large, etc) and left under the heat lamp. This means that the fries are guaranteed to dry out and cool down before being served. If a customer asks for a "fresh batch", they will dutifully go through the motion and make you wait until the next batch emerges from the fryer. THEN THEY SERVE YOU ONE OF THE PRELOADED PORTIONS. The only way to ensure that the "fresh batch" request is fullfilled is to hover around the counter and watch the fry-making process like a hawk, then reject the order if they didn't do it right. I've done this once, but prefer not to publicly appear like an OCD moron, so have not done it again. I just try to avoid this particular location, but unfortunately it is the closest one to my house and the next nearest one is several miles away. read more