One of the worst McDonald's in terms of service. Has a good playplace. Honestly, if it weren't for their good playplace-- I believe the only one on a McDonald's in Toledo - - I would never come here again. The last three times, I had to ask for my order several times after people ordering after me already got served. Also, when you order from the machine, it says to take a table tent, but that's a lie. Half the time, you have to get your food from the counter yourself. Today, I ordered food for me, my wife, and two kids. After seeing two families who ordered after me get their food, I asked about mine. The person was confused, looked something up on a computer and walked away with telling me what was happening. More than five minutes later, he passes over a tray, but I notice my food is missing. I tell him so and again, he says nothing and walks away. Then 3-4 minutes later, he delivers my food. I notice there are only two cups on the tray. I explain the kids need their waters. Without saying a word, he taps the two cups. I said those are for the adults, but the kids need cups. Again, wordlessly, he provides the two cups. And this was not unusual for this location. McDonald's, either build another playplace or fix the staff at this place. read more

McDonald's - A good playplace and that's it. - Fast Food Near Me - Toledo, Ohio

Using the McDonald's app, I order a sausage mcmuffin with egg value meal including a medium Diet Coke. When I got to the window, the person acted like she didn't know my order included a diet coke. She did give it to me along with what was supposed to be my food. Then when I get to the office, if find a McNuggets box in my bag that had 2 slices of sausage. No sandwich. When I called, they were too busy to answer the phone even though I was just there and know there were not busy. I will not be back. read more

This was the WORST McDonald's experience I have EVER had!!! I came in and payed and they told me I needed to go through the drive through?? Apparently they were closed but had no indication and a worker began yelling at me.... They said their doors don't lock? And then I had to wait in an astronomical line to get said food which I had already payed for. read more

Literally waited 10 minutes in line for someone to take my order. And yes, they knew I was there because they said "I'll be with you soon". There was no one in front of us the whole time we were there. Then, it took an additional 10 minutes for just 2 mcchickens..... and the ice cream machine wasn't working. It's literally never working. This is THE WORST restaurant in the whole country, no joke. I never write reviews and I got on here just to complain about this place. I wish there was an option for zero stars. They don't even deserve the one star, seriously. read more

Food is made sloppy due to lack of any effort from morning employees. Only been in morning and it is very dark/unwelcoming. Not to mention stood at counter for 14 minutes!!! Before anyone even looked at me, I just sat down in frustration. Morning shift is vital having me stand around is crazy. read more

3 cars ahead of me order the 5$ meal fresh taste like cardboard one bite of my cheese burger didn't want no more nuggets was cool my DRINK Hi C by the time I got my meal my drink was diluted. Smh I paid 5$ for 4 nuggets n a sip of water down hi c I can't read more

I ordered a chicken sandwich with mayonnaise. I paid extra for it. they bag had a special slip that said and mayonnaise. then they slapped another one over it that said add cheese. I now have a sandwich with cheese, no mayonnaise, no pickle. it's disgusting. I can't even call and ask for a refund because their only number goes to a fax machine! read more

Just some helpful advice. If you enter the order in correct the first time, rather than yelling to people on the line maybe customers orders will come out correctly. Management should invest in quality training. Waited in line for over 20 minutes for ice coffee that came with coffee grounds on the bottom. Again management, spend some time and train your employees. read more

McDonald's - Coffee grounds - Fast Food Near Me - Toledo, Ohio

Let me explain. We all try to avoid fast food right? Sometimes you gotta tho. I travel for a living and this one takes the cake. So I always go inside when doing fast food except late night or I'm in my PJs because I want to see how my food is handled. Last time I came inside the power went out after I placed my order. Cashier starts yelling yay I'm going to get my nails done etc.. Did a little dance. Smh. I had already paid so I'm not amused. Ended up with my meal so OK but Wth? Drive thru in my PJs. Waited about 15 min. Nobody is responding to either speaker. Some folks are pulling off. Others going directly to window then pulling off with no bags. I ended up pulling off after 20 minutes. No idea what was going on. Tonight. 2 cars in drive thru. Get to speaker and person started saying we can't accept no credit cards no debit cards and if you want to still place an order hold on a few minutes. Inside closed, why can't you put something on the first order speaker that they do not use and why am I holding on when there's no one here? I left. Go on down to the McDonalds on Reynolds or airport highway. Copy n pasting this to corporate. This spot is scandalous read more

I would do no stars if I could! Girls with crocs on in the kitchen, girls with tshirts tied up so you can see their belly button. Girls playing with their hair and texting then putting food in bags for customers. Manager just yells doesn't correct. Completely ridiculous to watch and if I didn't have my kids with me I definitely would have said something to the manager. Hell I asked a girl for our cups and she looked at me and walked away?!? How the hell do these people think they are worth $15+ an hour?!? read more

It was not so much as getting the wrong order. I went thru the d/t and received my order. It was repeated back to me so I did hot look to verify. (Mistake 1) When I got to my Dr. appointment at UTMC, I looked in the bag and after unerappping my Sausage McMuffin with egg, there was no egg. I had time to go back and went inside to get my ordered corrected. I was greeted immediately and was told that they would be with me in a moment. I waited approx. 3 minutes for the person in d/t that was the presenter came over and asked me is there was anything wrong. I explained that I received the wrong order, she took the bag from me, took out the two sandwiches, and placed them back in the holding area, and gave me two correct sandwiches. How could you put something back to give to another customer, especially after it left the building, and was unwrapped. I worked fast food and full service, as a manager. as far as I am concerned that it a FOOD SAFTEY VIOLATION, HEALTH DEPARTMENT VIOLATION, AND A LIABILITY RISK IF SOMEONE GETS SICK. I WOULD NOT RECCOMMEND THE LOCATION OFF OF GLENDALE AVE. AND BYRNE NEAR UTMC MEDICAL HOSPITAL. Food temp was ok, not really hot, muffin a bit soft and soggy. read more

The food is always stale. The fries are always cold and stale. The hamburgers ain't never fresh.

I haven't ever left a review for a fast food place but these are different times. I was running through to get a cheeseburger for my son. Waited a good while. They gave the car in front of us and us the wrong food and the girl working the window didn't have a mask. Not even a mask worn incorrectly, no mask period. read more

First they gave us the wrong order, then we tried to correct them and they yelled at us! They didn't give us spoons for our sundaes and they put one singular sliver of onion of my McDouble to be petty. They also gave me a half filled drink with no straw. Not happy with this McDonald's at all. Very bad atmosphere and I'll drive the extra few miles to another restaurant read more

Foods disgusting! You get anything over 3 items they make you wait over 15 minutes and they still cant seem to put a order together without forgetting multiple food item read more

i just went up order food for my family in one of the lady in the drive thru with braids had a nasty ass attitude!! she ack like she couldn't hear what i asked for !! then i get to the second window in I'm asking for sauce for all four of my nuggets i got.. the lady didn't give us sauce for all i asked for extra she say its 55 damn cents that why nobody gonna come to y'all damn job y'all charge for every damn thing in y'all customers service sucks i will never come back to eat here !! yeah ofc its a business yes ill buy but when you charging for sauce yeah no that a turn off alone with yall service read more

i really like this place but service is going from bad to worse. it does not matter if i come to get food during the day or night those irresponsible kids are always playing with their phones. taking selfies ,dancing or making phone calls. its ridiculous about the long wait in line read more

Went inside used the machine to order. Said for here and paid the tax. Said I needed to pick a table number and they would bring out. Checked my receipt completely blank out of in for a long time. Waited at least 10 minutes and went up. It was sitting on the counter in a to go bag. Asked for my drink cup. Turns out they are out of Diet Coke. Seriously and I got zero drink. Not quite the best $1 drink. Food was ok but chicken was old. read more

Awesome job today at Southland Mc Donald's. Food was fast, hot, and order was correct. Employees were friendly and seemed to be on the ball this trip. Keep whatever you've changed going, as I can usually never recommend this store. Great Job!!! read more

Boyfriend ordered a burger today, and it wasn't even pink just RED. My food was good, but I used to work at a Wendy's and we always cut the patty to see if it was pink inside. Burgers should not be served if they are not done. read more

McDonald's - Hamburger - Fast Food Near Me - Toledo, Ohio

I wouldn't eat here or work here. They treat the workers like shit. The manager don't care and same with crew. They don't switch gloves after touching raw meat. This is the worse McDonald's I've been at. read more

As I was stepping into the restaurant I was greeted by a really friendly hobo who asked me how I was doing, I reciprocated (which is only appropriate) and then he complimented me on my cute kid. I said thanks and then left because I was hungry! It was 1pm, so I was pretty sure it was going to be busy and was prepared for a wait. My son was eye balling the play area, so I got our food and in a hurry went over to visit the drink area. This employee was cleaning the station and staring at my son, which I thought was very strange. She then looked at me and told me my son looked like someone who was going to be a "drop out". I didn't know what to think so I ignored the idiot and went on with my time. I let my son eat, and was forced to wait for an employee to clean the play area after a kid peed on it. I just wanted to compliment this McDonalds on the nice hobo outside of the restaurant, because he was alot nicer than the douchebags they hired! Perhaps you should give him a job, he seems alot happier than this employee. So, I went back a couple days later, to get a sundae for myself and my kid and they got my order wrong. They thought I ordered french fries, and obviously I didn't. I get to the window after waiting 10 minutes from window one to window two and tell them "I didn't order this fry" when they hand me the bag. The 17 year old girl looks at me and says "She charged you not me. What do you want me to do?" When a customer tells you "I didn't order this." You don't stand there like a herp derp and ask "What do you want me to do." How stupid are you? Again, another reason to hire hobo Steve (yeah I just named him). I admit, I was pissed and let myself get pissy with her, but she deserved it and I got free fries. Oh yeah and the manger also asked me the same question. Honestly, what is wrong with the people who work here? Or the people who hire them. My advice, administer a basic intelligence test and you will eliminate half the crappy people out there and you will get a much better customer base b/c the people they serve will be happy when they don't have to deal with people like this. What pisses me off about Mc Donalds, I filed a complaint with the corprate office and two weeks later I have yet to receive any kind of apology. Guess this reflects the quality of employees in the chain restaurants because if corprate dosn't care, then I dont. Honestly, Hobo Steve could run this restaurant alot better. HOBO STEVE FOR THE WIN!!! HOBO STEVE FOR THE WIN!!! HOBO STEVE FOR THE WIN!!! HOBO STEVE FOR THE WIN!!! HOBO STEVE FOR THE WIN!!! HOBO STEVE FOR THE WIN!!! HOBO STEVE FOR THE WIN!!! HOBO STEVE FOR THE WIN!!! You can kiss my rear, I am never eating your bleached chicken nuggets again. read more

Hands down THE WORST McDonald's I have ever been to. They mess up your order EVERY SINGLE TIME. The employees are very rude and look and act like they don't want to be there. Terrible experience. Will not be visiting this mcdonalds again! read more

Skinny white kid was nice, everyone else could not even step up their chairs, to tell me, the system was down, and they were not taking any orders. They yelled it at me from their seats through the windows all the way to my car. read more

If there was an option for zero stars, that would be my rating. At drive thru line from 9:40pm and reached the order speaker at around 10:30. Waited at the speaker for someone to take our order but the speaker kept coming in and out and we never actually heard anyone speak. I drove up to the window thinking their speaker was not working. I got to the window at 10:45. There was an employee who was refilling paper bags, she saw me at the window but initially ignored me. I kept saying excuse me until she finally went and grabbed another employee. This employee was wearing the headset. I asked her if her equipment was working because we kept hearing it turn on off but no speaking. She said it was working and just busy because there were only 3 employees, they were cleaning since they close at 11. I asked if she could take our order, she said no because I was at the window and they were closing. Im very disappointed. When we arrived there were about 7 cars ahead of us. I dont know if the employees need more training or just more help. I think they ignore customers hoping they will get tired of waiting and drive off. I asked her for a number to call but said she didn't know a number. She said to come in when the manager was working or go online. After waiting in line for over an hour forgive me if I expect to get my order taken. read more

Terrible service. The cashier kept walking off to talk while I was trying to pay. I got my food, had to stock the straws and lids myself as the employees watched doing not a damn thing. Customers were trying to talk but nobody was paying attention. Service here has gone down hill. Not to mention both my burgers were very undercooked and felt like paste. Only good thing was my frys which were just fine. And the drink I did myself. Very. Terrible. Service. read more

If you're in need for a good nap stop by this McDonald's. That is how long it takes him to get something done.

The lady lied about the bbq tenders being good. Very sad and disappointed. Still will go back tho.

This McD's has to be the worse. Complete idiots. And u want $15/hour? HA! Management doesn't care and won't until they loose money. I have some ideas for that. Very prejudice. If u r white then u'll b screwed everytime. Of course if u are black and said that, The Franchise owner and McD's CEO would reply to this. just get the order right. burgers, fries, soda, how simple. OR i'll jump the counter and train u myself! read more

This by far is the worst McDonald's I have ever been to. I have been here multiple times and every time they have forgotten something in my order and had to drive through AGAIN to ask for my missing item. I am not one to write bad reviews but the customer service is absolutely terrible and very rude. Tonight is the last time I will spend my money at this McDonald's. I will drive the extra three miles to go to the one on Reynolds Rd. read more

it is literally the worst service. you always have to wait 45 minutes or more for food. dont go here

This is without a doubt the worst McDonald's restaurant I've ever been to. The manager is so shady. I asked for a fresh McChicken & kindly said I'll wait. They handed me one instantly & when I questioned whether it was made fresh, they assured me it was. I took one bite, knew this wasn't true. Took it back, the manager brought me a new one which was disgusting looking, the patty had been microwaved & put in a crumpled bun. Told me it was fresh, took one bite, nope! It was painfully clear it was microwaved & the manager tried to tell me it was fresh. I know he was lying & he backed down, I asked for a refund & won't ever go back. Avoid this location! read more

If this isnt the worst serviced McDonald's in all the world not sure which one is and they want 15 dollars a hour how about get peoples orders rite first and then worry about how overpaid you already are for the service you provide read more

I went through for a coffee and they had me pull up. I'm literally still waiting. Boooooooo!!!!!!

Worst McDonald's I've EVER been to in 50 years of traveling the globe. They charge you extra for mustard packs. They refuse to give you a foam cup for soda in the drive-thru, but they'll give it to you for sweet tea. They will not let you order lunch items at the drive-thru @ 1059, when they start serving lunch at 1100 (despite the fact that there are 4 cars in front of you and it will be AFTER 11 by the time you reach the payment window). You get penalized for going inside instead of using the drive-thru when there's a lot of cars. There could be NO ONE in line at the counter and they'll STILL make you wait. WORST service EVER! I'll gladly drive the extra 2 miles to go to a friendly, customer-oriented one. Spread the word. read more

Chose this location because it was close to my hotel, and none of the McDonalds near me had more than 2 stars. Perhaps people were being too harsh? When I arrived I was relieved because it appears to be a nice newer building. However, when I went to place my drive through order I saw they had put signs up saying that they are only taking cash. Wtf? Who even carries cash on them in 2016? Sorry broseph, if you can't take plastic you don't get my business. read more

Ordered a deluxe quarter pounder with cheese. Paid over $4.00. When I got home there was no tomato, lettuce or mayo. Only a sad piece of onion and one pickle. How can they get that wrong? Was the only thing I ordered so not complicated. read more

Horrible customer service, every time I go thru their drive thru they're extremely impatient and rude. The managers are all very rude and unprofessional, I went thru the drive thru tonight and my total was higher than expected considering I get the same thing every single time I go thru and I asked the tall tattooed gentleman why my total was so high and he laughed at me and mocked me with the other employee and then started sarcastically repeating my order back to me, the last time I went to this location I waited in line for 30+ minutes and when I got my food they gave me old hard mushy food and also forgot my large fries so I stopped and went back to the window to ask for my large fry and the night time manager female (short hair, always has an attitude) told me to get back in line to get my large fry and the line was longer than it was when I first got in, I had just gotten off of work I wasn't trying to wait another 45 minutes just to get my fry that they forgot .. so I went home to kids who wouldn't even eat the food because it was nasty ... so I threw it away, the next day after work I went back up there for them to tell me they couldn't help me because I didn't have the food, so I called the GM of that location and he mocked and belittled me the whole conversation he was very unprofessional and extremely rude, I will never be returning to this location for anything, I'd rather drive out of my way to the other McDonald's on broadway or somewhere else then go right around the corner from my house, I have never been treated so poorly at a food place in my entire life and I've been In the food business for years as a manager and would never treat my customers this way. If anybody reads this please don't waste your time with this crappy unsanitary nasty place ... you won't get respected and you will get mocked the whole time. read more

Hey, it's McDonalds. What are you really expecting here? I was there late on a friday night and the drive thru line was long but it moved pretty quickly. My order was taken correctly and courtesly. The food was correct, and hot. That's about as good as it gets. read more

This MCDONALD'S has the only indoor playplace locally, so we bring our granddaughters here, but every time I come, either the fries are cold, or there are older, bigger children in the playground who should not be in it. Today, some of those older kids deliberately ran out the exit door and set off the alarm. The manager could not find a key to turn it off. It was extremely annoying. Please take care of this situation. It made our experience very unhappy. We endured it for thirty minutes and finally just left. read more