One of the worst customer service experiences I have ever had at a McDonalds. I arrived at the drive through of the McDonalds at 693 Main St in Torrington at approximately 7:33 pm. I pulled up to the intercom and attempted to place an order. I spoke into the intercom multiple times over a period of about two minutes and received no response, while sitting with my window open in roughly 10 degree weather. I then drove up to the first window and mentioned the issue to an employee who was taking out trash. He told me to explain it at the window. After waiting several more minutes behind other cars, I reached the window and calmly explained to the cashier that no one had responded at the intercom. The cashier immediately became defensive, stated that he was the only one working, and pointed to his headset. When I asked if he could take my order, he told me to drive around again and shut the window while I was still speaking. I drove back around, placed my order, and returned to the window to pay. I attempted to explain that his behavior was rude and asked to speak with a manager or get his name. At that point, the employee and nearby coworkers laughed, and the window was shut again while I was speaking. There was no apology or attempt to correct the situation. The behavior felt dismissive and unprofessional. A simple acknowledgment of the delay would have gone a long way, but instead the situation was escalated unnecessarily. I will not be returning to this location and would caution others about the level of customer service here. read more

McDonald's - Employees laughing after cashier slammed window shut while I was asking to speak to the manager. He disappeared. - Burgers Near Me - Torrington, Connecticut

So new review, because my last experience was so.... Ugh? I know it's the age of inflation and everything is still unsettled post pandemic, but this was off. In order of ugh-ness, from least to most: - no receipt, which isn't that culturally automatic after all these years? But I can write that off. - this McDonald's has two drive thru order screens, call them A and B. I got behind the car in lane A, proceeded to watch 3-4 cars have their orders taken in lane B, backed out and ordered from lane B myself, and heard the call that pulled in behind me order as well. THEN it seems like they took the order from lane A, because the poor car finally moved forward. - I orded a large drink, and was handed a medium. When I inquired if the size was right, the employee took the drink, poured it in a large cup, and added a bit of ice. ... Surely, reader, the point in questioning was more about the volume of liquid then the literal cup. It's clear, right? read more

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I had ordered a cheeseburger happy meal with extra fries and no apple slices. They gave me a hamburger with no onion and extra pickles and a bag of apple slices no fries at all. The service was very slow and took 20 minutes to get through the drive through. read more

We are hardly enamored of this McDonalds -- they do seem to screw up orders more than they should -- but there are some decent things to note here. One, the store always seems clean. Two, the folks who work here really seem to try. One of the things we like is their willingness to take our orders at the register because we HATE the automatic ordering machines (perpetually on the blink, but inadequate and slow under the best of circumstances). The food? Well, it's McDonald's, so take it from there yourself. But -- we think there are genuine positives about stopping here when you need to, and we're happy to point them out. read more

This Mcd in Torrington, CT was ghetto. Place was dirty, really dirty . I can imagine how the kitchen looks. Plus , take more 8 mins to get 20 pcs nuggets and fries. read more

Horrible service!! We've decided to try a few times before leaving a review but this is just to much! Half of my order is either wrong or missing when I notice I'm either home or at my destination and can't go back I didn't think I have to check my bag at the window before leaving and honestly how can you mess up a sweet tea and a double cheeseburger anyway?? Won't be back here for sometime. read more

Came here to start off my hour long drive home. It took about 10 minutes before I could even put in my order, as many other cars were already in line waiting as well. I have been waiting in the drive thru for over 20 minutes now after ordering! I'm not sure what is taking so long this is unacceptable. (5/12/23 @11:21pm) read more

A downright dangerous store, been there 5 times within the past month, not once have I have I gotten my food and had it right, wether it be that they forgot my fries or given me a medium meal when I asked for a large and charged me for a large, the kicker was last night when my coworker sent me to grab some food, he is super allergic to pickles, so I got what he asked, 3 cheeseburgers with NO PICKLES, it even said it on the receipt, low and behold every one had pickles on it, I ended up getting one for myself, and it gave me food poisoning, still feeling terrible, the GM doesn't wanna hear it either, avoid this one at all costs read more

I gotta bring their rating down... they are so GARBAGE!!! No need for details... ALL AROUND!!! Yeah... the ice cream machine... closes early... always out of everything...‍ read more

Its McDonalds. There's not much to say. I do like this one better than the one by walmart though because on several occasions at the other one it has looked like someone sat on the burgers as they were so flat. This one doesnt have that issue. read more

Just gotta laugh go through the drive thru I just wanted a Bacon Cheese Mcgriddle and a hash brown, he asked me again my order I repeated it... Get to the window I said you got that right bacon cheese mcgriddle right? No egg on that? Yes we got that for you miss, okay. I paid pulled off and something told me to not leave the restaurant area, I parked opened up the bag and long behold a mcgriddle with just 2 pieces of bacon on it! I got out of my car and walked in and I explained the situation with 2 employees one just looked me up and down rolled her eyes at me and walked away, I looked at the guy and said wow is this how you handle situation now a days? Can I please have my correct order and next time I will explain it at the intercom, explain it to your person and write it down for them because he asked me twice and I asked him at the window and he said it was correct and obviously it wasn't, come in here peacefully and nice and I get a attitude. I said that's really sad read more

Store # 5311 N. Main St. Torrington CT. Worst McDonalds I've ever seen. Can't get an order right for anything in the world. Over the course of many years they have screwed up my order so many times, I've lost count. Forgetting sauces, fries, burgers, nuggets, you name it. I've paid for stuff I didn't even order. I have to go back almost every time, if I don't catch the mistake at the window. Biggest beef is the screw up on the ice. I hate ice in my drink, and they love to load up the drinks with it, even after ya tell em not too. The soda is already cold what the hell do ya need ice for. By the time ya get half way through it, it taste like piss. The only reason I ask for a LITTLE bit of ice in the sweet tea is because they don't chill it. But they insist on giving me a half a cup of ice. And no response to complaints. These kids don't give a crap and neither does the management. read more

Just wanted to get my friends mom dinner on an average Saturday night. Drive thru worker literally never exchanged a word and was rushing and disrespectful. The woman with the purple hair. read more

Very disgusting restraint The bathroom smell like yerin The toilets were leaking and no toilet paper inside of stalls And the bathrooms were far from clean The employees were miserable and rude They didn't handle food right I saw someone scratching themselves then makeing the sandwich with no gloves I ordered chocolate shake couple years ago and I got to bottom of it and there was like something blue that looked like a pill like a Vicodin And then I found fingernail in my sandwich And then the lady ripped me off I gave her a 50.00 and ordered two sandwiches and a soda she gave me 5.00 and I whent inside to correct it and the lady yelled at me There's no way two sandwiches not meals and a soda cost 45.00 read more

I literally just cancelled my Uber eats subscription because this McDonalds can NEVER get an order right. I ordered a meal that came with fries along with an additional overpriced small fry. My food came with NO fries in the bag, no straws for milkshakes, and no sauce for nuggets. No longer placing an order. Now question, can I get my money back for the missing items?? read more

I ordered McDonald's off of DoorDash as I occasionally do when at work. When the dasher delivered my food it had the correct receipt taped on it and the bag taped closed. After opening the bag I realized that it was someone else's order in the bag with my ticket taped on it (McDonald's workers do this part). I contacted DoorDash and they stated it was McDonald's fault and that the bag was delivered to the address listed on the receipt (it in fact was). And that we would have to contact McDonald's. I contacted McDonald's just to be told that they cannot help me as I'm working and they can't bring me my correct food or have any delivery service bring it. Then called back 5 mins later to say that the DoorDash driver had shown back up to pick up my correct order and bring it to me (so nice of him). Yet my food never arrived. So myself and another customer were given the wrong orders and it was never fixed. Never got my money back, no free meals, nothing. McDonald's made no effort to fix what they had messed up. And on top of that lied to me about my order being sent back out again. Terrible customer service! read more

Worst McDonald's ever and I go to a lot of McDonald's, the night time crew around 8 o'clock is full of girls who play on there phones after they take your order and slow down the drive thru and take forever when my food is ready. And in mornings they screw up my orders every time I go read more

Waited for 15 mins when one car was in the drive thru 5 more cane after me all had there order taken as i was told to wait was about to drop about 50$ as it was a family order as soon as i said what the fuck and drove away they said sorry like i dont have a kid at home waiting fuck this place they have shit service foods normally cold and management never has enough staff on hand or they are over staffed read more

Really good during the day. Absolutely awful at night. The night crew is slow, shady and kinda stupid. They cannot for the life of them figure out how to run the two drive through lanes. They will ignore someone at speaker 2 until you finally yell at them. And they never know which order is yours and have to ask when you pull up. Just about every night I've gone here, they will be accepting cash only. Which is just ridiculous and most likely a bs excuse so the employees can pocket the cash. They absolutely should accept debit cards at 8 or 9 pm. They always close down their ice cream machine early even though a manager once told me it was supposed to stay up pretty late. Employees are usually pretty rude. I've had a girl throw French fries at me through the pick up window. That being said she was arrested some weeks later. Most likely from fighting or drugs. She was always screwed up at night. Haven't seen her since, but her replacement isn't much better. Just avoid this place at night unless you're desperate for something to eat and you've got nothing at home. There aren't many late night options in Torrington. So it kinda sucks. read more

I stopped at the Torrington, CT McDonald's in the Walmart plaza at 10:30am this morning. I ordered a shamrock shake and 2 hash browns. I have never seen such disorganized personne. While it only took 3 minutes of waiting at the window for the shake( which had maybe a tablespoon of whipped cream on it), I was then asked to drive around front and it would only be a minute of two for the hash brows. After 6 minutes of waiting, I drove around again to ask where my hash browns were. When I finally got them, they were far from hot. And in all the time I was there and waiting, there were only 4 other drive thru customers. Not going back there again. read more

The staff here are really nice. I came here around 7 am on a Tuesday morning and the place was really clean and slow but in a good way. Easy in and easy out. I can't say much about my order bc they all taste the same. read more

I'm always happy with my food and stuff also i always see the staff helping older people to there seats and bring them there food

Could not add the free fries on Friday to my order because I was paying with gift certificates. What concept do these morons not understand about gift certificates being paid for with cash/same as cash? Also, they don't give change back with gift certificates. Only McDonalds in the area that doesn't do that. Rudest, laziest bunch I've ever come across in a restaurant. Granted, it's fast food. Not a place that attracts a quality help. And it shows. read more

As soon as I walked in the lady was being rude. She asked me what my name was and spelt it wrong and I told her how to spell it right and she told me it doesn't matter anyways. It didn't bother me that much only a little. The I asked her if I could have a big mac with nothing on it but cheese. When I went to eat the burger had mayo on it I went to the lady and she gave me a new one with the same problem! I told her again and she told me oh I thought you wanted mayo. Then by the third try she got it right. Overall the lady was rude and should be fired. The lady who fixed my order was nice. I hope you learn from my experience. It was so mad that I had to give them one star. read more

McDonald's - This was a cigarret that was in their bathroom - Burgers Near Me - Torrington, Connecticut

Very clean and good and food didn't make me sick bathrooms were spotless and people are wonderful

Slowest mc.Donald's I've ever gone to, and the staff are anything but friendly. I've gone here 5 or 6 times and EVERYTIME I've gone here i had to wait a long time just for ONE mc chicken. read more

After waiting for 10 mins in the newly remodeled drive through, two lines now to speed up service, not just one thing in my order was cold. Everything was cold. Now I have to go inside to get the food replaced. This took 20 mins even though I was the only person at the counter. When will McDonalds learn. There problem is not their buildings, its not their food(when properly prepared that is) Its their employees. Nothing more, nothing less. read more

2 new employees who look like they're in high school don't comprehend the concept of coffee. The one with greasy hair and resting bitch face doesn't understand black ice coffee and the one who looks 10 doesn't understand "medium hot coffee regular". I will say Alex is helpful, and a few others. Just about everyone else is rude. Poor management doesn't help, the women with the skirllex hair just kills all good vibes immediately. read more

This place needs better service, and new staff from top to bottom, it takes over 5min for someone to even answer the intercom to tell me to wait or say nothing at all to customers, very bad experience 3 times food in the bag is not what we order, then u ask for no onions and they do what is easier for them, then i ask for services and they laugh and keep playing on they phones, horrible, I will not spend my money there ever again and I do love the food but the service there is sucks,too many staff doing anything they like, place dirty , no one takes responsibility, something has to change fast or the owner will lose a great store, on a great plaza, I'm a faithful customers and my family and we all going to stop going to that place into it gets higher ratings,everyone seem to view the same problems not just one customers lots of hard working people, sorry but things need to get fix to get good business, that is why i rated 1 star and honest . Thank you God bless you all, hope the owners take the time to read these reviews. read more

Absolute worst service I have ever received from a McDonald's. We ordered through the drive-thru and were told to park in the front. We waited for 15 minutes before we received our order. As we proceeded down the road we realized we were given the wrong order and had to return to the restaurant. We were told we couldn't receive OUR order unless we had our receipt, which we had never been given in the first place. read more