One of the worst customer service experiences I have ever had at a McDonalds…read more I arrived at the drive through of the McDonalds at 693 Main St in Torrington at approximately 7:33 pm. I pulled up to the intercom and attempted to place an order. I spoke into the intercom multiple times over a period of about two minutes and received no response, while sitting with my window open in roughly 10 degree weather. I then drove up to the first window and mentioned the issue to an employee who was taking out trash. He told me to explain it at the window. After waiting several more minutes behind other cars, I reached the window and calmly explained to the cashier that no one had responded at the intercom. The cashier immediately became defensive, stated that he was the only one working, and pointed to his headset. When I asked if he could take my order, he told me to drive around again and shut the window while I was still speaking. I drove back around, placed my order, and returned to the window to pay. I attempted to explain that his behavior was rude and asked to speak with a manager or get his name. At that point, the employee and nearby coworkers laughed, and the window was shut again while I was speaking. There was no apology or attempt to correct the situation. The behavior felt dismissive and unprofessional. A simple acknowledgment of the delay would have gone a long way, but instead the situation was escalated unnecessarily. I will not be returning to this location and would caution others about the level of customer service here.

I had ordered a cheeseburger happy meal with extra fries and no apple slices. They gave me a…read morehamburger with no onion and extra pickles and a bag of apple slices no fries at all. The service was very slow and took 20 minutes to get through the drive through.

This is the third time eating at this Wayback location and I won't be back. I'll start with the…read morepositives because there were so few. The restaurant is clean and plenty of parking. Prices are not bad compared to other places. Lastly the service was quick and using the on-line system is very easy. Now the negatives. While being clean and modern is nice, those color scheme is bad. Way too dark and feels cold. I ordered 4 tenders for $8. Not seasoned, small and sour because they used old tired oil. The sauce was good but it should not carry the whole taste. It was warm tho, so props there. The chili cheese tots were a mess. Again very bland, I could not taste the cheese or chili. The tots were mushy and formed a patty shape where I could not distinguish tot from tot. The burgers were some of the most boring I have had. Both were double patty, one with raw onions (14 tiny pieces, I counted) one thin tomato slice and one leaf of lettuce. Bland, boring and forgettable. The other, for my mom, had grilled canned mushrooms and grilled tiny onion pieces. The meat tasted like it's from frozen patties. No salt on anything, couldn't taste the cheese, small sizes, just sad and disappointing. I really wanted to like this place but I'm done with them. Too bad.

Wildly overpriced! They charge $6.99 just to add fries and a drink to your meal -- for a medium…read morefries and drink! Insane upcharge for what should be a basic combo. The food itself is okay but definitely not worth what you end up paying. There are better burger spots around with more reasonable prices.

Dairy Queen always has a friendly staff and consistently delicious ice cream! I wish they were…read moreopen year round, but I enjoy them for the entire season we get them! I Highly recommend a peanut butter cup blizzard!

UNBELIEVABLE How the ice cream is and also they trat you there. Just fabulous and delicious …read more Recommend to anyone.

I was very happy to see, although Not the large scale version, but a mini Taco Salad which was so…read moregood, I even ate the bowl, Service was slow and food a bit cold but the flavors were there.. Also Beans with cheese and Gordito.. Taco Bell is a Taco Bell

Food ok, service ok, no serious issues when we ordered inside last week. First we didn't use the…read morekiosk ordering station (hate 'em, never use 'em), and an employee at the cash register took our order right away. The food came five minutes later, the order was correct, and the crunchy tacos and chicken bowl were pretty tasty. Yeah, it's fast food, but given that fact it wasn't bad at all. The restaurant was clean, bathroom too, and the kitchen appeared to be the same. Parking was easy. We've had a lot, a whole lot, worse.

I ordered pc. Bucket. Hot four chicken wings, no breasts and two legs and two thighs. Wings were…read moreall breading, no meat. Very disappointed. Also. Mac and cheese mostly corn starch mixture Very disapointed. Only good thing was crispy covering

had a 4 piece tenders meal with fries and slaw Was excellent. Service could have been a bit…read morefaster and it was tough to get them to hand over the BBQ sauce. But otherwise everything was fantastic.

After a lousy experience here six months ago, we had a very enjoyable one today. We ordered a…read moresandwich, the server us about a special we hadn't seen, and we saved some money. Always a good thing. The chicken sandwich and Whopper tasted freshly made, and our server -- Ray -- was efficient and very friendly (even has a sense of humor!). The restaurant appeared quite clean. Happy to give it a higher rating, hope it sticks.

I ordered from the app because it was late and I wasn't walking in the cold. got my order and my…read morepie wasn't there, guy said it was there but it wasn't. I tried calling them the next day and I cannot get a line in to their establishment.

I give up on yelpers in this part of the state...no way this place is 4 stars. NOT even close…read more This place is a one man show the host, chef I would say cleaner but this place is anything but clean. I'm surprised the state has visited them. No staff so tables remain dirty. We were the only people in the restaurant. Now to the food....The which was ok not bad but not four stars at best two stars It's edible. Yelp should remove the four star reviews as they are extremely misleading.

This place has the best tacos Al pastor around. Fast hot and delicious. I call ahead and pay at…read morethe counter. I have never eaten inside so I cannot comment on service but those that answer the phone are very kind and hospitable. Interior does show some age- but as I said I just pickup and leave- overall love this place

Tonight we feasted! We've heard good things about the chipotle honey chicken so we decided to…read moreindulge! I took one bite and fuc**** bounced from the dinner table and even left my piece of cheese behind but I did eat it which is big for me!

The first time I came here everything was great, but the second time the guacamole was extremely…read moresalty, like they had added a whole pound of salt. The atmosphere and service were okay, but the food quality was disappointing this time.

Jersey Mike's just sucks now! They charge a fortune and the bread is smaller and there's hardly any…read moremeat anymore. I remember when you would get so much meat on your sandwich. Now there's barely any. For a giant, the bread is that of a regular. It's a shame. This used to be my favorite place. I'll spend my money elsewhere from now on.

This is the third location in the area I've visited and I have left each of them loving the food…read more Great people behind the counter. Cheerful. Seemingly working together. Always busy (I will get to that in a moment). Three of us for a quick dinner. Two of us split a giant turkey and provolone. One of us had a regular roast beef. Fresh. Delicious. The most similar taste to growing up in NJ I've ever found. My issues have nothing to with the workers or the food. I am always continually frustrated by two things: 1) they staff too lean. I know we need to make a profit, but there was no one available to change out the empty soda syrup for a particular flavor and , seemingly at every location, I have to find napkins and clean off my table from lettuce shreds and semolina from the roll. I have to say, it's not the 3 staff people working. They were flying around and handling the line. It's just that every location needs that one extra person to focus on guest experience. It was $55 by the time we were done. I shouldn't have to wipe my own table or not choose the soda I'd prefer due to capacity issues. 2) corporate needs to figure out a plan for online orders. I've said this in the Watertown location review. And it's the same here. It's maddening to be "next" at the counter. No one in front of you. And a print out for 6 sandwiches comes through and you're watching the team make "ghost sandwiches" while your dine-in family sits and waits. Maybe that extra person can focus on online orders only and dining room appearance? Just a thought. I love the food. I think highly of the people who work there. They need to figure out the guest experience. The money gap between dinner at Jersey Mike's and a sit down restaurant is shrinking. At what point is the extra money worth full service?