Jersey Mike's just sucks now! They charge a fortune and the bread is smaller and there's hardly any meat anymore. I remember when you would get so much meat on your sandwich. Now there's barely any. For a giant, the bread is that of a regular. It's a shame. This used to be my favorite place. I'll spend my money elsewhere from now on. read more

Jersey Mike's Subs - Grinder #7 Turkey and Provolone - Fast Food Near Me - Torrington, Connecticut

This is the third location in the area I've visited and I have left each of them loving the food. Great people behind the counter. Cheerful. Seemingly working together. Always busy (I will get to that in a moment). Three of us for a quick dinner. Two of us split a giant turkey and provolone. One of us had a regular roast beef. Fresh. Delicious. The most similar taste to growing up in NJ I've ever found. My issues have nothing to with the workers or the food. I am always continually frustrated by two things: 1) they staff too lean. I know we need to make a profit, but there was no one available to change out the empty soda syrup for a particular flavor and , seemingly at every location, I have to find napkins and clean off my table from lettuce shreds and semolina from the roll. I have to say, it's not the 3 staff people working. They were flying around and handling the line. It's just that every location needs that one extra person to focus on guest experience. It was $55 by the time we were done. I shouldn't have to wipe my own table or not choose the soda I'd prefer due to capacity issues. 2) corporate needs to figure out a plan for online orders. I've said this in the Watertown location review. And it's the same here. It's maddening to be "next" at the counter. No one in front of you. And a print out for 6 sandwiches comes through and you're watching the team make "ghost sandwiches" while your dine-in family sits and waits. Maybe that extra person can focus on online orders only and dining room appearance? Just a thought. I love the food. I think highly of the people who work there. They need to figure out the guest experience. The money gap between dinner at Jersey Mike's and a sit down restaurant is shrinking. At what point is the extra money worth full service? read more

UPDATE: Seems it was an issue of newer help... I've been back and each time my sandwich was extremely good, and not skimpy!! Which makes me happy because I really enjoy these sandwiches!!! Use to enjoy coming to Jersey Mikes. But it seems since the buy out and new CEO. The portions of meat and toppings is giving Subway vibes. And that's not a compliment in way. Extremely disappointing to say the least. Additionally at my last (and probably last visit) order - I asked for some salt and pepper, admittedly after I started eating. But was told no - it's only available at the time of order. I will say the manager came over with a cup of salt and pepper but I was already finished eating my low portion sub. I'll most likely only return to use up my points. Then I'll find a new sandwich shop. read more

I ordered a #13 sub in a tub from Jersey Mike's. The taste was fine and the meat was cut fresh, which I appreciate. The portion size, though, has definitely gone down over time -- it just didn't feel as satisfying as it used to. Service was okay -- nothing special but nothing wrong either, just average. Overall, it's an okay option if you're craving a quick sub, but I wish they'd bring back the bigger portions! read more

Jersey Mike's Subs - Number 13 Mikes way in a tub - Fast Food Near Me - Torrington, Connecticut

Placed an online order WAITED 20 MINUTES as people who WALKED IN got helped and served way before me. As I waited, they then gave my two sandwiches to ANOTHER PERSON. And instead of making new ones, disgustingly takes it out of the mans hand OPENED. Disgusting. Gross. Unorganized. DO NOT GO HERE. YOU WILL REGRET IT AND WILL NEVER GET YOUR LIFE BACK!!! And could catch an illness due to strangers touching your food!!!!!! I'm sooooo disappointed. Also when I tell you the workers were unprofessional... he was laughing and thought it was all a joke. I said why is this funny???? Do not go to Torrington jersey mikes. read more

A really good bbblt (bacon,bacon,bacon lettuce and tomato) and love a #17, no cheese or peppers ...

best service ever ! the food is amazing per usual. its such a great setting, all around great

My wife orders from this location of Jersey Mike's Subs weekly. If it was up to her, she rated this business 5 Stars easy, but I'm writing this review, not her. I feel it's just OK. Better than Subway, but not as good as Nardelli's Grinder Shoppe down the road. You get more for your buck at Nardelli's, the sandwiches are larger and more filling. The only real advantage Jersey Mike's Subs has for me, is that they are walking distance to where I work. That's about all I have to say, since it is a chain, you more or less know what to expect. Best to order online, it will save you some time. read more

Jersey Mike's Subs - Buffalo Chicken Cheesesteak grinder, at Jersey Mike's Subs in Torrington, CT. - Fast Food Near Me - Torrington, Connecticut

Amazing Subs!!! Hot or Cold made right in front of you! May seem a little excessive prices vs Subway but, this is not a Subway Sub! Period! read more

Love Jersey Mikes so much. I'm a vegetarian and order meat free subs. They have so many options for toppings.

Hair in my food. I was enjoying my sub & look down to a long very fine piece of hair inside of my food. I cannot believe ts. Never eating here again. 0/10 DO NOT RECOMMEND. read more

Jersey Mike's Subs - Hair In my food - Fast Food Near Me - Torrington, Connecticut

While the sandwiches are good. The wait is simply unacceptable. I punt on an order on my lunch break on there app and it doesn't give you a wait time till after you pay. So I had to spend my whole lunch break standing in the restaurant watching them helping every other customer, including walkins who came in after me. read more

Surprised by the Worst Experience ever had here. You could cut the tension between the staff with a knife. Known for accommodating Gluten allergies, other use the dedicated slicer the staff violated the remaining protocols. Person in charge was the worse at preventing cross contamination of orders. Remaining 2 staff members either rolled his eyes at every customer or was severely under trained. It was evident the store was under staffed and not prepared for the volume of online and in person orders. Very disorganized. Weekday staff more professional. read more

Finally I jumped on the band wagon to see what the fuss was about this place I ordered a mini blt grinder a cookie and sodas. Not impressed for $7.20 I could of gotten the same sub at Subway and hell of a lot bigger I honestly thought the mini sub was going to be just a small decent size sub, when they say mini they mean mini and for that price was just a rip off. The Cookie was packaged I liked that and it was fresh and chewy, actually liked the cookie more than the grinder and that is sad, so would I order from here again the answer is No way just go to subway in my opinion. You Get the same things at Subway and you can just save some money, be full and satisfied, this is a big thumbs down from me. read more

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My rating is coming from the awesome treatment I received from the workers. As a new customer when I went in 10mintues before closing (which most people would be pissed about) they treated me well and helped out tremendously with helping me understand their menu and what they offer ( as a new customer) . The food is good I had veggie sandwiches so idk about the meats but it's a regular nice sub, reminds me of Subways n nardellis . read more

Always a massive wait. You order something online, expect to wait another 20 mins before it's actually ready. Just inexcusable.

Taste is good, prices are very high and sizes are a joke. I've ordered twice on-line and maybe that is the problem, if they saw the utter look of dismay while preparing my order, they would give more. A wrap coats the same as a regular sub but is smaller and less filled??? What a rip-off. I will not be eating from them again. I can get a better sub for less almost anywhere in town. read more

Aside from not being able to sit down to eat, the service was exceptionally slow, not particularly friendly and the sandwich was completely wrong. I don't know how a sandwich so drenched in oil that you could wring it out like a rag could somehow simultaneously be dry as the Sahara desert but they managed to pull it off. It took over 20 minutes to get one subpar, overpriced sandwich. Definitely will not be going back. read more

Excellent staff and comfortable environment. If you're looking for a New England experience with New England folk then I highly recommend this location. The man making my peppers asked me to look at the peppers and see if it was enough. Overall it was a great experience and I highly recommend this place. Keep it up guys read more

7pm on Saturday, 11/12/22 So disgusted by the guy who worked at Jersey Mike's making cold sub My husband had ordered online and when I went to go pick it up the lady informed that I was a little early and that she just needed the cold sub. While I sat there and waited. The guy making the cold sub sandwich asked the lady what was needed and he said "oh, the cold sub" then plops the sandwich on the dirty counter. When there was literally a cutting board right next to him. Just that, made me want to walk out and not even take my order. Especially doing something so unsanitary and disgusting. I'm sure the guy that was sitting next to me looking at everyone work was just as surprised by how they were making everything and how disgusting everything was. Not only was my order made in a disgusting way, but once I received the sandwich and went to my car. I saw that I was missing items. So I went back in and asked for a side of jalapeños. The guy who made my sandwich asked if I was picking up. I told him "no, I am missing items on my sandwich. Can I get a side of jalapeños?" The guy then said "What's your name? Whats the order name? What did you order?" Are you kidding? All those questions after I had just inform you I was missing item on my order. Thank goodness the lady that was originally at the register came to the front because I was not about to be spoken like I didn't know what I was talking about. In the end, I ended up throwing out our sandwich out. I was not going to risk getting food poisoning from here again. I love eating at Jersey Mike's in other area with no problem but the Torrington area, no. I had thought it would be a different experience with different people and more sanitary, nope NOW I know this is the reason. This comment is not only going to be posted here, but also straight to the Jersey Mike's company. I have never seen or have ever been spoken to or treated the way I was treated today. This type of customer service was absolutely disgusting. They definitely need a health inspector. ESPECIALLY when the guy who was scheduled to work the cold subs is working. Never in my life will I eat here unless I am there watching them making the sandwich in front of me in a SANITARY way. read more

I ordered online, went in, got my food and it was delicious! Certainly don't need to search for the cheese or meat. I do think it was a bit packed considering the current circumstances (COVID pandemic), perhaps they could have come up with some kind of system to make it less packed, but knowing that they were just opening and that this could happen I was proactive and just ordered online, stayed away from people, picked up my food and left. I have been searching town for a decent cheesesteak, and finally T-town has one, now I know where to go when I get the craving! read more

Waiting in line for 30 mins with only 5 people ahead of me. They only were focusing on online orders and ignoring everyone inside of the store. They worked super slow as well. Don't come to this store. Go to another store. read more

The staff is amazing and the food is great as well, I never have an issue with my food when I order online or walk in, don't forget to get those cookies they're so good! read more

Went in to try it right when they opened. The place was mobbed, but they had a lot of help and the wait was reasonable considering how many customers were there. I ordered one cold sandwich and one philly cheese steak. They were both prepared well and both were really good. Everything was very fresh. The cheese steak was right up there with anything you get in philly. Nice lean tender meat and nice and hot. I will be a regular customer for sure. The local sandwich shops may be in trouble. The" juice " and spice mix is tasty on an Italian. I probably would get it on turkey or roast beef. the mayo would be better for my tastes. read more

Subs taste decent, but never go during lunch or dinner time. I've ordered ahead several times and I've had to wait about 20 minutes for the sandwich beyond the time they said it would be ready. Went today to pickup a two sandwiches that were supposed to be ready at 12:20 pm. I went in at 12:19 and waited, among a group of other people also waiting for their pickup order, until 12:44 pm. They never call order names out and so the customers waiting all have to keep going up to see the name on the sandwich order receipt they just put out. Plus, the guy filling the takeout orders was also running the register and taking payment from in-store customers. In total, there were probably 15 people waiting for either orders at the counter or pickups. They don't seem to have a very good system in place. And then businesses like this start wondering why they are losing customers. read more

On the surface it seems like an easy enough prospect- making some subs and Philly steaks... But as a grub hub and doordash driver, let me warn you: Do not go here, unless you have a couple hours to kill waiting for 2 sandwiches. I have picked up orders here about 10 times, and have had exceedingly bad experiences each and every time. Even if the place is empty, your order will take about 30 minutes longer than you expect. The staff is largely jaded and immune to the anxiety they cause their customers as they wait, and wait... and wait. Generally they will try and make you feel like it's your fault you are waiting, ie "You are early, but I'll make it now". Even though the order should have been made 20 minutes ago. Just avoid this place unless you have the time to kill. Idc how good the sandwiches are read more

Tried to go to this place yesterday as I heard they have great food. Guess I will never know. They had so many people inside the store that it was insane. During a pandemic . There was barely enough room to be safe. At least 50 people packed into a tiny restaurant. There was NO employees monitoring the door. Especially since this location is in a Covid hot spot, maybe have a little better care and concern for the staff and customers. Absolutely felt unsafe. Too bad read more

Sooo frustrating. When they make the sandwich right and it's consistent (e.g. cheese across the whole sandwich; not just piled up and somehow dripping out of one corner) and at least close to the pickup time (I.e. ready for pickup @time, arrive at time, wait through 30minutes+ of them saying just a few more minutes... while you stand there wondering how much longer it's going to be...) it's a damn good sandwich. But I've given this place 4 chance to not screw up my order, not make me wait for 30minutes inside a nearly empty restaurant, and deliver a consistent sandwich or two sandwiches that are literally identical but one is missing something like cheese or half the sandwich has almost no meat, etc.... and if they're going to consistently screw up that badly, they don't deserve my business, much less the price they charge. Really had high hopes for this places, my grand opening sandwiches were perfect! An experience that was sadly never repeated at this location. Good luck to anyone who orders here; there be careless employees about. read more

Great food and great service. Staff is attentive and friendly. For those worried bout Covid or out to complain about, stay home. This crew is on top of their game read more

Although the food is pretty good, the wait times here are completely unsatisfactory. I usually order ahead online, and the order is NEVER ready on time. I have waited in excess of 30+ minutes longer than the time they said my order would be ready when ordering in the app. As I type this right now, I have watched 10 customers enter The store since I've been here, and all the staff is dedicated to making their orders. What's the point of ordering ahead online?? Shame on me I guess for continuing To come here and expecting a different result. Don't come here if you're in a hurry...... read more

Had this place for the first time and wasn't disappointed. The Philly cheesesteak with chipotle is to die for omg! Ordered it 2 days in a row and now I'm hooked read more

The foods Amazing. And Kirk the employee is so kind and happy so it makes it even more delightful to go get my lunch

I was in the neighborhood and was stricken with a sudden craving for a stick ball Mikes way... Needless to say I was in and out in under 8 minutes just like my ex wife enghhh! Anyways friendly staff quick service and nice option for a higher end fast food joint. I will be coming back for sure read more

Frustrating when people who walk in get faster service than to go orders. The default on the app shouldn't be 40 minutes. Lesson learned dont order on the app other than that food good read more