It takes time to get your order. Seems like the workers have too much to do…read more Food is okay if your looking for something better than fast food or Portland Pie. Better if you have extra time to wait inside or pickup.

We were so disappointed in this place. coffee grounds in my coffee that tasted old/ bitter and my…read morefood lacked flavor. My daughter couldn't even eat half of her dish. She had no appetite the rest of the day as her stomach was soured. The employees took a while to acknowledge us - and when we got to table it was sticky, the first few red flags with saw. With so many bakery's and coffee shops around we won't be back.

Literally THE slowest Starbucks I have ever been to. Got off the interstate to "grab a quick…read morecoffee" for the rest of our drive. Ordered two iced coffees. Waiting for quite a while to even place our order should have been first clue. Seriously...the line is out of the driveway! We received one coffee and have been sitting for over 15 minutes!!!! We still don't have the second one yet. There was ONE car in front of us. The barista has shut the window and is just inside, putting together food orders. He's completely ignoring us - and the 20 people behind us! Seriously - no one has even opened the window to apologize for the delay. Ridiculous. So you can see I'm telling the truth. My order was placed - at the driver's speaker - at 1131. See the cup. We got it at 1150 - see the clock in my dashboard.

they use the good ice in their iced drinks, it takes up less cup space than the round ones that…read moreAugusta uses Drive through piles up on weekends but i think that happens at every location to be fair. workers are always nice

My interaction was via the drive through. I waited patiently in a long line. Once I reached the…read morefirst window, it was vacant. I sat and waited but no one came. So I proceeded to pull forward to the second window. The young lady asked if I placed an order. I explained that I waited, but couldn't, because no one was at the first window to take my order. She stated that she couldn't take my order and instructed me to pull forward, and get back in that long line again to order at the first window. Despite pointing out how punitive this request was, she would not budge and correct their erroneous action. Needless to say I left with nothing and took my business to another establishment.

Awful snail speed service. It's a good bet that you are waiting in the drive thru for 30 minutes or…read morewaiting inside for your food for 25.

Delicious salmon quiche. Beautiful, cozy space with vibrant colors. Great place to read or catch up…read morewith a friend.

The food is really good and the drinks are spectacular, and with the rotating menu there's always…read morethe choice of something new! Unfortunately I went to the cafe one time with my cane and one of the employees asked prying questions about me, if that had not happened I would have given 5 stars.

I am a coffee snob. I am originally from Maine, but moved to New Jersey and it's hard to find…read morecoffee when I come home to visit. Many places taste like water or yuck Aroma Joe's always hits the spot, so yummy every time. Quick friendly service. There is plenty of comfy seating, but really is a take and go. All kinds of drinks, hot or cold anything you can imagine. I

My daughter placed a mobile order, only for me to arrive and find that most of the items weren't…read moreavailable. The employee wanted me to take just a drink, the only thing they had, and couldn't cancel, refund, or even adjust the total. I refused to accept just the drink after my daughter paid for so much more. A drink for over $9? I think not! When I asked why the app let her order items they didn't have, I got a weak excuse about how the app doesn't sync with store inventory. Every other place I order from blocks out-of-stock items. This was frustrating, unprofessional, and completely avoidable. No solutions offered, no accountability, nothing in stock, and no refund. I stopped going to Dunkin' Donuts when they started overcharging for a coffee.I'm completely disappointed to see this kind of service or lack thereof. The app has all of her information. Was a courtesy call from the employees, letting her know they were out of everything, too much to ask for? Why wait until someone wastes time and money to come get an order you simply cannot fulfill? My daughter deserves more than excuses. She deserves her money back and a direct, personally delivered apology from the store owner. Reimbursement for wasted time and gas should also be considered.

I ordered the 6 dollar meal deal for a coffee a bacon egg and cheese on a croissant the order was…read moregiven to me and I open the bag and to my surprise the whole sandwich was brunt, and i understand it being a little darker, but this sandwich was black not even a attempt to make another one the store gave it to me like that and let me leave with it. I understand things happen, but it is unacceptable to be giving paying customers sandwich that are that burn. And I would understand if they can't see the sandwich but they bagged it up so they saw it and still sold it

What an inviting space! The matcha is good and the people are very nice…read more This is a community space with a few tables great for enjoying a beverage or doing some work. There are no outlets near the tables, so don't plan to work here for long, but it's great for a little while. This is within the Arts Center, Maine Film Center, and is connected to the Waterville Opera House.

Best lattes in Waterville! Beautiful latte art and wonderful service! The barista remembered our…read moreorders even though we only come about once a month.

Food exactly as we ordered and absolutely scrumptious! Great…read morecustomer service, efficient, fast and friendly! Love that they carry Heinz ketchup for their delicious and generous portions of fries!!! The inside was clean just a few hours peanut shells from the FREE peanuts that you can enjoy in the dining area. I will definitely visit this location again. Online order! Makes is super easy!

I've been to a lot of fast food places in my life, but the Waterville Five Guys is in a league of…read moreits own when it comes to customer service. Honestly -- this might be the best service I've ever received in a fast food restaurant. The team was joyful, kind, and clearly loved working together. From the second we walked in, we were greeted with smiles and warm energy. It wasn't fake or forced -- just genuine friendliness from every single person behind the counter. And yes, the food was delicious -- hot, fresh, and made just right. But what really stood out was the vibe. These folks aren't just making burgers; they're building a little oasis of positivity.