The food is serviceable as far as McDonald's goes. I've had a few screwed up orders in my time going here but that is standard for most McDonald's. The main problem with this location is the redesign of the dining room, mainly the decommissioning of the customer drink station. You no longer get to make your own drink, an employee has to do it for you, ruining any of the more complex drink preferences and increasing wait times for orders with many drinks. This change was not made with the customer's or the employee's best interest in mind, and was instead made to increase the likelihood that McDonald's™ will save 2¢ per order. You can still request that an employee gives you a refill, forcing them to stop what they're doing and increasing the wait time for some other chump. This is, of course, only possible if you feel like waiting meekly at the counter for at least 5 minutes, hoping that one of the workers in the kitchen will notice you and hear your plight. Why would anyone want this? Who approved this? read more

The absolute slowest fast food I've ever been to. Avoid. You will be here for a minimum 20 minutes.

TERRIBLE customer service. They put lettuce on my Big Mac and i could have been allergic. The health department would LOVE to hear about this. Not only did they make it wrong but they forgot half my food that I paid for. Their customer service is shit when I called they were rude and wouldn't let me talk. The lady was bitchy and should be fired. I hope you fix this problem and won't get my fucking money until it's fixed. read more

McDonald's - NASY ASS BIG MAC - Fast Food Near Me - Whitmore Lake, Michigan

We visit the location every day for coffee. Weekdays are great. Weekends not so good. Not only is the coffee stale, but the workers are very unfriendly. Asked for a new cup of coffee because the first was terrible only to be treated with no respect and questioned about how long we waited to come back. 10 minutes from home. The young lady working was soooo tired because she was out to late. Not prepared for work. Complaining the whole time we were there. Even the manager was not friendly. What happened to customer service? I hope the general manager reads this and talks to her employees about their attitudes and quality of coffee they are serving. They should not question the customers integrity. read more

4* ONLY because of the professionalism and understanding from the manager. The missed my sandwich last Sunday. I drove back, wanted to get mad, but the manager quickly took blame for the miss and personally apologized. She made me a new meal which was done right. Mistakes happen, how they are dealt with is how you are judged. read more

The service was terrible they forgot my food, and the customer service was atrocious. The staff was rude and completely disrespectful. I will never return. They added items to my food that I explicitly requested not to be included. When I called and asked about it they were unhelpful and impolite. If you can't handle simple acts of kindness, you shouldn't work in customer service, as it's clear they're lazy and dismissive. I wouldn't recommend this place to anyone. It's the kind of establishment that those on social media warn about people who might even spit in your food. I can't imagine how they treat others, judging by their disrespect toward strangers. read more

the fries were soggy and tasted like they were five years old. I liked the they had a cash machine for the online orders. And don't get me started on the staff some were nice and some were rude. The bathrooms smell like smoke. read more

went through the drive thru, older man was amazing at greeting, very friendly and polite & funny :)

Just visited this McDonald's the staff was extremely friendly and enthusiastic especially the gentleman who took our order in the drive thru and the food is very nice and they mad sure all the food was hot and fresh! read more

I stopped in this location more than 11 weeks ago and ordered a Frappuccino via the McDonald's app. When I got to the window, the employee was very rude and obviously inexperienced, and said that there machine was broken "until sometime next year" and there was nothing they could do about the points that I used and to "please pull forward"! Here, it is almost 3 months later, and I am still fighting with the owners and McDonald's on something in today's technology that should be very easy to do. I will never go back to this location again, simply for the rudeness and inexperience of their staff! read more

This place is still shitty. Still long ass wait times with no one in front of you and nobody gives a shit who works at that building.

This is NOT a fast food restaurant. I waited over 20 minutes to place my order this morning. When I finally got to the order box, I was told it would still be a few minutes wait!! I will not be waiting at this place again. Late for work, too!! read more

Way too slow at 1:30 in the afternoon. Three cars including mine get to the front of the line finally and told to go to the reserve spot in the drive-through. I have no idea what's taking them so long to make a couple of double cheeseburgers and nuggets read more

I placed a mobile order at 6:30am through the app, the store hours states they open at 5am. There were a line of cars waiting to order with no response at the drive thru. I got out of my car to try and pick up my order inside and doors were locked. I was able to call and speak with a worker and he stated he would not be able to make my order for another 20-30mins. So frustrating! read more

Food is what you expect, but the man that took my order is the most enthusiastic drive thru worker I have every spoken to. Very funny as well read more

Not up to par A takeout order which was to include three happy meals produced three unhappy meals. Instead of three chicken nuggets apple slices french fries and drinks the Happy meal boxes did not include the apple slices and drinks. Not a good experience visiting this drive through read more

I was just there 10:32pm. They're open for sure but I waited and waited and waited. The computer greeting came over the speaker and said someone would be w me in a minute. Little bit over ten minutes later...NOTHING! I drive up to both windows and nobody in site. It's almost as if they all bud be wise they're lazy and don't want to do their jobs! There were two cars in the lot so I know workers were there. If you're at work...DO YOUR JOB! read more

This is probably the worst food chain restaurant I've ever been to. If it wasn't for it being the closest one to my house, I would completely stop going here! 1) They always get me and my wife's order wrong. She is allergic to dairy and have asked multiple times, on multiple occasions, to not have the egg and cheese on our mcgriddle, yet they continue to put it on! 2) Their walk in service is even worse! Be ready to wait 30 minutes because they won't even talk to you, even when you stand at the counter. Today, when my wife and I went inside to order, not daring to try the wicked drive thru, we got two mcgriddles and two drinks. They again got the order wrong, and the lady brought one of our drinks in her armpit! That drink then went on to have no ice nor any syrup? So when we asked to get a remake, we were told first that "We MIGHT not have any in the back" and when my wife and I decided to tell her we'd wait, the same lady then went on to say they didn't have any? After not even checking? Honestly, the only good thing about this place is a young woman, who is hopefully the manager, who helped us on Christmas day by giving us our order for free after multiple mistakes. All in all, if you live by here and this is the only Mcdonald's you can go to, let's just pray for a change soon read more

Bruh. Been in the drive thru for like 20 mins. I just want my damn Diet Coke it's really not that deep why is it taking so fucking long

They use the kiosk system which is convenient to a certain level. Barely works right the 75% got someone complaining how to use it or how there meal was mess up. The employees are outrageous cussing, almost throwing hands, arguing, treating co-workers & customers like they don't care. read more

People are nice but the service is so slow. I've waited in one of the spots for a regular menu item for over 5 minutes multiple times. Food is always fresh but the wait time is a huge deterrent. read more

Not a good experience at Whitmore LK McDonolds Quarter pounder was raw, sent back for them to serve another raw hamburger. Just got our money back after two chances to get it right. So does that means lots of people are eating raw burgers from this location? The manager said the thing that cooks them said 180 degrees. Guess the temp doesn't mean the burgers are cooked. read more

Gross death food. How do you review McDonald's it's the same everywhere gross gross gross. If you never had McDonalds I don't think you are human must be from outer space. But this one is clean is about all I can add read more

McDonalds is pretty predictable which sometimes is a really good thing when you have " that taste " for a cheeseburger ,chicken sandwich , fries or whatever. The only thing that really varies is the customer service or sometimes the lack of. But this hasn't been the case in quite sometime. And at my local location of Whitmore lake, folks are almost always outright friendly. read more

McDonald's - Doesn't it look tasty? - Fast Food Near Me - Whitmore Lake, Michigan

The past few times I have been there, it was before their closing time at 10, but it appears that sometimes they decide to close early and have no signage to let you know. This has happened more than once, and it's getting quite annoying, especially when the workers are still inside when you drive up to the window (after sitting at the drive-through microphone for five minutes) and the workers just look at you and motion that they're closed. (not to mention rudely knocking at the bar that keeps the windows closed) If you are going to close early, make sure that customers can know that, because people were behind me in line every time. read more

The worst McDonald's in the area. Staff is rude, mess up orders at all times. We had to call them (quarantine) because they screwed up our entire order. The manager laughed at us and said hopefully it wouldn't take 10 minutes (we had been waiting 20 min for our food at that point). A staff member came out to get our food and did not apologize, just grabbed the incorrect order and left. Not going back. read more

The day I went to this McDonalds is the day I most regret, this place not only charged me for someone else's meal, but then claimed to refund it and never did. They gave me stale fries with my order. They also gave me a burger with three toppings I didn't ask for, bless your soul if you even think about going to this McDonalds, also be prepared to wait 30 minutes just to get "fast" food. I will never be eating here again and I hope you never will either. read more

This is the best McDonald's experience I've ever had. The service was exceptional, and my bacon, egg, and cheese bagel was so well made. I wish we had one like this near us! read more

This McDonald's needs new management or ownership maybe. So damn slow almost every time. Save your self 20 minutes and choose something else! read more

What can I say it's McDonald's but this particular McDonald's has got to have the nicest employees of any fast food place I've been to. It's almost weird nice... like what's the catch? So far no food poisoning, order is correct and staff was nice. read more

I love the staff and quality at this location. They always treat me well and give me great service!

Waited forever in the drive-thru and was one minute early to get the lunch food said ok let me think for a sec. when it turned 11 I said cool let me get a #6 meal with a coke and a medium Carmel frape. The order taker didn't respond for a full 2 min and then she asked me to repeat that. She then added the Carmel frape to the meal which was a $2.39 upcharge (same price that it is normally) and charged me for the coke separately. Yes it was just a $1 but every cent counts and when I tried talking to the manager she was so stupid about it and kept saying... "so you don't want the coke?" Not happy and will be contacting corporate... read more

Waited in drive thru for over 10 minutes. Unfriendly, unorganized and slow service! Finally got my order and my sandwich was burned. That's what I get for eating fast food. If you need to stop for food and like McDonald's, choose another exit. read more

Any McDonald's is hit or miss. I've never been to one that I would give 5 stars too. This location is the one we go to most often. Our food is almost always hot and fresh. My biggest complaints are they always forget sauce for the nuggets and half fill the fry boxes. read more

So this mcdonalds used to be the best one around. But the past 4 or 5 months have been terrible. The food itself has been fine, but the service has been awful. Every single time over the past few months, they have either forgotten something or messed up the order. Which wouldn't be that big a deal, except I have a young child and when you get home and their happy meal is wrong, even though it has the sticker on it saying its right, its a problem. Also compared to how great the food and service used to be, they really need better training or management. On a side note, even though they have consistently and consecutively gotten our orders wrong, the employees have been very friendly and pleasant while doing so. read more