My husband and I cleared our schedules on a Thursday to come here eager to look at the flooring for…read moreour whole home remodel project. We walk in and no acknowledging from the Asian and Caucasian ladies at the desk. Fine, I'm pretty self sufficient. Time goes by and nothing. My son decides to pick up one of the little grout samples and the Asian lady says, "Kids, let's not touch." I took that as an opportunity to ask questions and I got short and condescending answers. In that moment, I knew my pregnant self was going to blow so I grabbed my kids and decided to skiddaddle. Unfortunately for them, a Caucasian lady happened to walk in and was immediately acknowledged. I couldn't stay silent. I marched right up to the lady at the desk and asked why I wasn't helped until my child touched something. She said, "I'm sorry" and pointed at her computer. Absolutely ridiculous/discriminatory customer service. I will never come back here. So much for their vision, "OUR VISION A TEAM dedicated to creating the BEST VALUE for OUR CUSTOMERS through INNOVATIVE PRODUCTS and EXCEPTIONAL CUSTOMER SERVICE"

Horrible customer service. The two ladies behind their computers rather gossip about their…read morecoworkers than help potential customers. Daltile, you may want to run some quality control on your sales people, because they're doing everything but selling.

From start to end I had a good experience with US Superior Stone and Tile. The TLDR/most important…read moretakeaways are: make your order in person and be assertive about asking for help rather than waiting for staff to come to you First, I visited every place that sold countertop and tile in the east Bay Area. USSS&T had the best prices by a significant amount. I looked at all their options, got quotes, and went home to think about it. I ended up returning in person to place my order, and I STRONGLY recommend anybody who wants to place an order do so in person. Most of the staff do not seem to have English as their first language so a miscommunication might be more likely to happen over the phone. Also, when I picked the stone I wanted for my countertop, they actually allowed me into the warehouse area where I was permitted to pick which slab I wanted of the ones available. That's not an experience most places will offer. They helped us load the tile into our car and we scheduled a time for them to install the countertop. Brief note that I emailed them about making an order the same morning that I decided to go in person, and they took over two weeks to reply to my email. So again, ORDER IN PERSON. They arrived at the time they'd said they would. I will say they told me they'd arrive "after 1pm", and the day of installation around 11am I got a call from USSS&T saying the installation guys would actually be arriving an hour early, at noon. They ended up arriving at 1pm anyways. So they got right down to business, very efficient and polite, made sure to check in with me and my contractor at each step. The whole thing was done in about 1.5 hours. I really recommend them. I also want to note that some other reviews mention the staff members seem unenthusiastic or rude. There's obviously a cultural difference here. The staff members were never rude or anything to me, they were very professional. If you want help at the store you can't just wait around hoping for somebody to approach you. You have to go up to a staff member and ASK to be helped. At this point they are happy to help and will be very efficient. They are also all knowledgable so no matter who you get to help you they'll be able to answer any question you have.

We initially discovered US superior in preparation for a remodel in 2023. We were reassured by…read moreseveral recommendations from other contractors that they offered a quality product. Randi Siu is my point of contact and was very accommodating and patient despite some project delay. We kitchen Cabinets upper and mowers along with vanities for two bathrooms. As the installation date approach, we decide to also get some upper for laundry room which was a last-minute decision, but US Superior Stone and Tile and Cabinets without missing a beat. Ultimately we decided to have US Superior perform the install as well. We could not be more impressed with the service from start to finish. Fast forward to 2026, we had a couple cabinet repairs to be addressed. I called them out fully expecting to pay for any repairs. Randi sent their team out to address the issues which took all of an hour, if that. To my surprise there was no charge. I truly appreciate US Superior for not only delivering a great product but standing behind it!

We are so impressed by this place. Although they have more limited stone options especially when…read moreyou look at the front showroom where a lot of the stone says sold out, we found a stone design that worked well for our kitchen renovation project by looking at the larger stone slabs in the back. Since we came with a diagram and measurements of the slabs ready, we received a quote on the spot, and we were shocked that the quote was about half the price of a nearby competitor and a fraction of the price of estimates for stone and installation online. They were very accommodating and super helpful generally. Once we paid for the stone in person a few weeks later, we went to the back to choose the 3 slabs. They were helpful in telling us which slabs might not be as nice considering we wanted smaller patterns. Then on the day of our kitchen renovation, the men who came to cut and sand the stone in our kitchen and took the whole day. They were really careful and made sure it fit perfectly. It was messy but that's all part of the renovation project. Grateful we found them!

So impressed with this company they did a great job and in fact as far as I was concerned they went…read moreabout and beyond with the quality of work. Looking forward to having them complete additional work for me in the future,

I buy all of my company's industrial supplies from CWC because they are more competitively priced…read morethan ULINE while still supporting local, family-run businesses!!

From the owner: At CWC, we take pride in offering an exceptional combination of fast shipping, easy ordering,…read morefriendly customer service, extensive industry experience, and a broad range of products. With over 60 years of expertise in serving various industries and 10 strategically placed distribution centers across the United States, we ensure prompt and efficient delivery of everything from protective packaging to high-performance rope. Our knowledgeable staff is always ready to assist, providing personalized solutions and support to meet your unique business needs.

Pricing and selection of lumber and plywood are competitive and quality of materials are excellent.read more

Just purchased replacement for landscape steps. 5.5"x5.5" timbers were hard to find. Folks here…read morewere super helpful and explained the options treated vs redwood. They cut the redwood for us which was great.

I got to grainger within 2 minutes of closing. They were able to supply me with a motor and belts…read morethat I needed for an emergency. They have good customer service and saved me when I needed equipment, fast. I would highly recommend this place.

I ordered the product on 9/9/25 to be delivered on 9/26/25. On 9/24/25 I was notified by email of…read morechange of the delivery date to 11/5 (!). On 9/25 I found the alternative and contacted Grainer to cancel the order. On 9/26 at 8:27 am I have received email from customer support aknowledging my cancellation request. At 10:12 am I have received the shipping confirmation with the tracking number. I called Grainger and was told there is nothing I can do but I can return the product at my own expense if I want my money back. BUYER BEWARE

I would not waste your time with Tez Marble…read more My experience was incredibly disappointing. After spending considerable time choosing the perfect slab, I was told it had been sold to someone else. This showed a serious lack of organization and gave me false hope during an already stressful renovation. The owner, Al Ong, told me he would compensate me for the inconvenience, but I never received anything or any meaningful follow-up. The communication throughout the process was poor, and I was left feeling that customer service was not a priority. Based on my experience, I found the team to be disorganized and lacking the professionalism and attention to detail I expected. I would not recommend Tez Marble and would encourage others to look elsewhere if they want a company that communicates well, honors its commitments, and values its customers.

Tez Marble is fantastic place to get beautiful stone for your home. I worked with Johnathan Sage,…read morewho was very helpful, responsive, and polite. Overall they were generous with their time and advice, and even a free sample. I don't see how you could go wrong with working with Tez Marble for all your stone needs.