I ordered a part for my engine when it arrived it was a updated part. When i asked how to install it they couldnt find the proper way. They said look on youtube. So i take it all of there mechcanices are looking things up on youtube. They should have called kawaski and found out how to do it. thankfuly fb came though and some one looked it up that works at a kawi dealer. DOnt buy they dont care about anything will not order anything hear again read more

Scumbag Company! I placed multiple part order and they REFUSE TO COMBINE SHIPPING! Scumbag Rip Off Artists want to charge me $25 to ship HARDWARE that you can fit in a single envelope! Actions like this make it hard to support small business! Pattay's Performance STRONGLY RECOMMENDS TAKING YOUR BUSINESS ELSEWHERE! read more

McHenry Power Equipment - Proof of my review! - Appliances Near Me - McHenry, Illinois

I purchased a brush cutter from them several years ago and had it shipped. Everything arrived as promised and in great shape. I needed some oil filters that I had noticed on ebay yesterday but couldn't find the listing today but saw it was this company so I ordered on their website. Great prices and shipped immediately. Not yet received or i would give them a 5. I've only had a couple of opportunities to do business with them but when I am in need of an item I like to see what they may have that will work. Doesn't always work out due to distance and shipping costs, but no complaints from me thus far. read more

Art is great to work with. We purchased a Gravely zero turn mower last spring. He delivered it the next day. Very pleased with it. Just purchased an Ariens snow blower today and again was delivered promptly. Looking forward to using it with the upcoming snow storm coming. We highly recommend them because of the knowledge on their equipment, prices, and service. read more

Ordered a engine no one had. Their internet was down so the guy answered all my questions through text helping me with everything along the way. Received the engine within a week. They dropped the box within shipment and it had a broken airbox assy. Called them and they instantly mailed out the broken part along with gave me advice for everything about the engine I had questions on. Will absolutely go through them for another engine in the future. A+ service read more

McHenry Power Equipment when over and above on helping me place an order. What a great company and customer service. At the start of their week long shut down, instead of saying call back, they help me get my order placed. I've ordered from them in the past but will be using them from now on. I highly recommend reaching out to them for your power equipment needs. Thanks again. Mark read more

Company sold item not in stock wasting my time and delaying a critical repair due to their incompetence in managing their inventory. They then had to issue a refund and I had to find the item elsewhere. Customer service is also lousy with nothing but excuses and the old 'nobody's perfect' refrain. Total time wasters. STRONGLY recommend avoiding this company and giving your business to somebody who can track their inventory. read more

Goes by the name "powerequipmentdeals" on eBay. Buyer beware, about 2.7% of their transactions fail in some way (44 out of 1625 this past month) and they refuse to make good on that when it happens, since they do so much business they can afford to ignore mistakes, if you happen to be among the 2.7% you're out of luck, say goodbye to that cash unless you bought through eBay, then there's a money-back guarantee with them at least. I ordered a chainsaw bar and chain from them, the chain arrived in a large padded envelope with a bar-sized tear in the corner. A padded envelope for large metal parts, who does that? I ordered another bar from PartsTree (I wish I'd discovered them first) and it arrived securely in a cardboard box for less shipping than McHenry Power Equipment charged - that's how it's done. McHenry Power Equipment refused to accept responsibility for the dodgy packaging and forced me to escalate the matter with eBay, so I at least got a refund for the bar but only after waiting a week and much aggravation. They kept insisting that the envelope tore on the Canadian side of the border, with no proof (as if this absolves them for using an envelope). They kept insisting that I admitted to this - I admitted to nothing and have the records to prove it. They kept insisting that it was really eBay's fault and that I call an eBay customer service number, I searched everywhere for it but couldn't find it, and instead of just telling me what it is (they claimed to know it) they just belittled me for not being able to find it. So I followed the refund request procedure eBay outlined for me. read more

This company aka " power equipment deals " on eBay is a joke, customer service is terrible requested my order be canceled within a few hours of it being placed and was told nope we don't cancel orders what kind of business doesn't cancel orders I could see if it was already shipped But this was very shortly after it was placed Don't waste your time with these clowns do yourself a favor and take your business someplace else. read more

Have to revise my review to 5 stars. We purchased a snow blower at the end of November. We chose to put together at home as our vehicle was not big enough for it already assembled. We ran it for the appropriate time and then left it alone. Several days later we discovered a leak from the front of the unit. Contacted McHenry Power and they came out, took the blower, repaired it and returned it all within a few days. There was also no charge as the item was brand new and under warranty. Excellent customer service and I would recommend them to everyone! read more

I order my parts from them on EBAY and after I paid for expedited shipping I told them if their were problems getting the part to me on time to cancel the order and notify me. I explained I knew about delays due to the pandemic but needed this part. The shipping label wasn't even created before the last day of shipping range (orderde March 18th label created on the 26th. I had been in touch BEFORE it shipped and they refused to cancel. It arrived today and they wont respond to the request for the shipping charge to be refunded or a return shipping label. I have already have another part on it's way from another dealer. These people don't even deserve a one. In my opinion they are either incompetent and rude or just unaccommodating and rude. Take your money and run or just let them take it. read more

I have now had 3 separate items service at McHenry Power Equipment. 1 Chainsaw last year, 1 chainsaw this Summer and just recently my leaf blower. I work in the service industry so I have SUPER high expectations when getting my own items repaired somewhere. McHenry Power Equipment provided me with excellent customer service each time I was in. I believe I saw a different person each time. They quoted my fair rates for the needed repairs and explained the reasons behind the repairs also. They repaired all my units in a timely manner and called me upon completion. While there I also asked for advice on some other units I had. They answered all my questions and gave me good advice. I now recommend McHenry Power Equipment to all my friends for sales/service. edit:I am need of a snow blower. I will surely be making my purchase here. read more

I ordered a part off ebay in the description it stated usps first class mail 4.60 thats what i was charged. 5 days after i ordered it they shipped it ups mail innovations (cheaper) and now its nowhere near its destination and a week past when it was supposed to be here. Thats fraud they lie and dont care, now im out money and time .Dont order from them. read more

If I could give a ZERO rating, I would. This place also goes by the name "powerequipmentdeals" on eBay. I received an empty package in the mail. They made me PROVE it by sending them pictures of the empty package. I told them I wanted my money back. Weeks, then months went by with no refund. I finally had to contact eBay and then PayPal to get my money back. This place has the worst rating I've ever seen on eBay. Trust me, I will never buy anything from any seller again before reading those reviews. Be ready to fend for yourself if you try to buy anything from this place. read more

Do not buy anything from these shady liars! I ordered a line trimmer holder from them off of Ebay. And let's just say horrible all the way around. I ordered off of a picture and emailed them to see if everything in the picture came with the order. They said yes. LIE! they sent me the item without the part they said came with it. I called them out on it and they said it was their fault, but could ship me what should have come with it for an additional 35.00. I said no because why should I pay for their mistake. Now they say I can return the whole thing for a refund! No, I want my promised part! Now Ebay will not let me return it because it was opened. So screw these guys! If I lived closer I would have taken it over there and threw it through their window! read more

Be careful about buying anything there. They currently don't have a mechanic to fix anything should something go wrong.

Ordered a mower online that looked great and had a good price. Did not hear anything for a few days. Decided to call and see what's up. They told me that the mower was not in stock for that price and they supposedly emailed me that. I received no such email. The rep claims I will be refunded... we will see. Typical bait and switch games. read more

I've purchased a new lawn tractor from them a few years back that breaks at least once yearly. They no longer sell this brand for obvious reasons, but I figured that the service dept . could help me with a question I had regarding the tractor when it broke down again and I wanted to repair it myself. The service dept. advised me that since they no longer sell this brand they could not help me even though I purchased the tractor from them. read more

Excellent experience. Bought Ariens professional snow blower for shipping to NJ. Art who is an owner has been very responsive in terms of overall communication. Product arrived in time without any damage. Overall great online experience for price as well as customer service. read more

I Bought a belt that I saw on Ebay. They happen to be in the next town over so I called and they had to order the belt. Said it would be in the next day and would call me. On Ebay it was 31.88 and free shipping. They sent me a text the next day saying it was in. I sent one of our porters to pick it up and they charged me 38.62. I called them to get it corrected but the say they have additional costs at the brick and mortar store. I saved them the Ebay fee and the free shipping so this is all smoke and mirrors. It is only 6.74 in addl cost but principal dictates that I would never do business with them again. read more

I ordered my parts on wed, Had a promise date for on or before following tues. Parts came fri two days after order, Verry happy.

Great turnaround for my Toro snowblower. Had to give them a deposit, but that was fine. In less than a week I had it back. Friendly front desk. Helped me load and unload it. I asked them to fire it up before I loaded it to come home and they did with no problem. I live in Lake Villa and the drive was well worth it. read more

Very disappointed with their customer service when follow up service was needed. I took my pressure washer in for service because the pump was not working consistently and was told I needed a new pump. At this stage they were as nice and helpful as can be since they had a $300 pump to sell, but 2 years into the 5 year warranty, as printed on the pump documents, the unloader on the pump failed. I took the pump back to McHenry Power and was told there was a $40 diagnostic fee and a $25 fee for administration to fill out the form for the warranty. When I presented my purchase documents I was then told the pump only had a 90 day warranty that was expired because it was a replacement pump. WHAT BS!!! This was a new pump paired with a Honda engine and the warranty said nothing about restrictions based upon how the pump was installed. I didn't care for the attitude of the person I was talking to and he had no desire to retain my business or work out a fix, so could see I was dealing with a business unconcerned with customer service or satisfaction, so I left. I then went to my car and called the pump manufacturer and talked to the warranty department who upon seeing my documents, sent me the unloader for the pump at no charge. This was something McHenry Power could have easily done in the name of customer support, but chose not to. I don't need or want their lack of support combined with their unfriendly attitude and will not recommend or use their services again. read more

Terrible place to do business purchased a part for a lawnmower were selling one day and found out I didn't need it the next day and I wanted to return it they had it in stock and they would not take it back without charging me 30% for the one minute it took the man to go in the back and get this roller for the mower. The manager was nasty and rude and told me it cost him more than that 30% for the phone call with me and the time he spent with the sale which is totally ridiculous nothing like not trying to make some goodwill with the community. Would recommend no one do business with these people they're not nice to do with business with and I think you'll find better results going to a different retailer for for your equipment. I would highly recommend the Woodstock power equipment over these people! Their business must be so poor that they have to make money off of someone else's mistake it's too bad they can't see other way clear to being fair to their customers. read more

I bought parts from this company on ebay and asked to cancel the order 1 day prior to shipping. They refused saying they didn't see my cancel request and since they created a shipping label they had to ship it. The company said I could send it back after I received it. I sent the item back and after the original purchase price of $135, they only refunded $95.35 saying they were charging me $12.35 for outbound shipping(was free shipping when I ordered) and a $27.00 restock fee. I contacted them after seeing how much money I lost and they said it was their return policy. I think they mailed the item out just so they could hide behind a ridiculous restock fee and make money. They also stopped responding to any emails to help resolve the issue. I would never buy from this company due to their lack of good customer service and ridiculous return policy. Recap: $135.00 original price, lost $39.65 for returning and paid another $12.65 to ship the item back. During contact with the company, I stated I would gladly pay their shipping costs because I don't expect them to take any loss. So for an item that they should have never mailed, I lost $52.30. I guess I should have kept the items. After contacting Ebay, they stated that I should have received a full refund and they will resolve the issue for me. Thank you Ebay. read more