It was nice to speak with owner Gary initially. He offered a great price on the A/C! However,…read moreissues arose immediately due to inexperienced installers. I replaced the A/C with a larger unit, but the original maintained a more stable temperature than this new one. The day after installation, I called him in the morning because my house was at 61 degrees. He told me to turn my heater up to 85 degrees on all levels and wait an hour, but instead of increasing, the temperature went down. He could send someone in a week or so. My installer was on vacation. He didn't seem to believe me until I showed him the temperature with my portable heater. He then sent someone over, who said he needed to set it up, as it looked like it wasn't programmed. The installers left dirty handprints on the walls both inside and outside. I don't usually complain, but when someone is rude and condescending, it's important to let others know who they are dealing with. Oh one last thing. He told me I needed to have a damper replaced and he'd send me a quote. 6 weeks later I still hadn't received quote so I asked again. He sent one. See for yourself how he treats his customers. Mind you- brand new handler and outside unit. Quote $2,100 to install a $59 part. I called several other A/C installers and they said anywhere from 100-150 to do the same thing.

Hi: Your Co. replaced our a/c Nov. 2024 at 4 Sea Spiral Path, Palm Coast. July 2025 it stopped…read moreworking and I called. I was told to take a pic of the filter. A technician came and said the compressor was defective from factory, but we would have to pay $725.00. Next day a technician came and replaced it, although no paperwork was left with us proving the compressor had been replaced. I Wrote a review, but the pic of the filter I had sent was not the one that it was used to respond to my review. 2 months later a/c stopped again and I called again and I was told our contract had been cancelled and they would not send anyone again. I had to find someone else who came and fixed something in the inside. A few days ago the outside unit started to do a rattling high noise and had to call someone to check it out; the compressor was on "its last leg" And we were advised to replace the whole outside unit, which took him the whole day and the thermostatic valve had to be replaced also. The biggest problem: "a 3.5 handler with a 3.0 condensor had been installed" which had to be adjusted to proper airflow! The cost: $3,500.00!!

Great service and installation. Price was excellent and job was completed in a half a day.read more

Darnell AC was very responsive when I contacted then and a tech was at my house within 3…read morehours---replaced a capacitor and ac back working....highyl recommended--thanks Greg.

Contractor was loosing bunch of metal ductwork all over i295 and buckman. Cars were swerving left…read moreand right trying to avoid this bulky trash as if we need more accidents on the bridge. When cars were honking for this idiot to secure his trash he seemed to be proud of his incompetence. If they can't complete a simple task like securing their trash right can't imagine their HVAC work and wouldn't want to find out.

Called him for an HVAC change out after another company installed a defective unit. He was quick to…read moreanswer and schedule me in. And now we have ac for over half the fraction of the other company. Thank you Hoke for getting this done for us.

I am a retired journeyman A/C mechanic. I don't know of any Union residential companies in town…read morehowever this is a very good company. They are one I will call for a proposal when my A/C system finally gives up.

Beware! Powell Heating & Air is not concerned about their customers and only care about how much…read moremoney they can get from you. I paid almost $7000 in full to them to install a new ac unit in 2025 (a year ago) and I am already having issues with the system. And thats not the alarmingly part. Since my first phone call to them to ask if it's covered under warranty...they have treated me horribly. They charged me $109 to come out to be able to tell me if it's covered under warranty. Then the technician said I'd have to wait to hear from the office. Then when I called the office, she said she had to wait to hear back from the technician. Then I was told that only the technician has the pricin, not the office. Still no word on if the parts are covered under warranty. Then I'm told that the labor will be $226 and I have to pay 1/2 of that upfront before they can order the parts...that now are finally confirmed are under warranty. All of these phones were over a course of over a week. Then I'm told that I can pay $159 for their annual maintenance plan and that would give a discount on the labor for this job. And that if I do, I will be a "preferred customer" so that I am put at the top of list for them to come out a service my ac needs...otherwise I will have to wait longer then other customers, since their "preferred customers" come first. The fact that I just paid them almost $7000 a year ago has nothing to do with it. They clearly do not stand by their paying customers unless of course, you are willing to pay even more to get it. The whole incident has made me realize 2 things. One- Powell Heating & Air is no longer the reputable company they once were. And Two- I should have used Donovan Air instead because they are professional, honest and kind.

Veteran, knows his stuff! Reasonable prices, fair and honest. For some of you negative nellie's…read moregiving medicre reviews, keep in mind, he's not part of a huge company that can afford to come out to your house just to give an estimate. But if you need work done quickly, meticulously and at an honest price, Tommy's your guy. He's an entrepreneur so he chooses not to deal with as*hole clients. I don't blame him one bit. SERIOUSLY doubt he sends racist, vulgar texts to clients. I'm a realtor and wouldn't refer him to interact with my clients if I didn't 100% trust him.

Tommy is the best. He's been my go-to guy for years. Always friendly, prompt, affordable and does…read moregood work! Highly recommend him!

Excellent and trustworthy plumber with reasonable prices. They have great customer service as well.read more

Needed a toilet repair. Done without issues and quickly. Been using Pack's Plumbing for 16 years…read moreand never had an issue.

Cannot say enough great things!! Customer care is number 1 and Summer planned out an estimate and…read morewas a visit with Mike that cemented the deal. He knows exactly what he and the group he leads are doing and we could not be happier!! Likety Spilt quoted us $7000 more and they were high pressure, but charming/ cheezy! Trust Mike Merritt!!! They have been in Jax for years and very well know and high reviews on all review sites. Remember. Google reviews can be bought, but not yelp. Yelp rules!!

I had been looking around for a good HVAC company to do some annual maintenance at my home. I saw…read morethe great reviews here and figured it was a good option. They were very nice and professional on the phone and was able to get on the schedule. Unfortunately, my schedule date came and went without someone coming by or giving me a call to inform. I figured it could be a mistake and tried again. They were very apologetic and promised they'd put it on their personal watch list to make sure it happens this time around. The gentleman came at the appt time and was very pleasant to deal with. I had some follow up questions about my split unit and he put my mind at ease fairly quickly. No attempt to upsell me on my first appointment and was in and out within an hour. I'm happy to update the review upon future scheduling successes. Otherwise, I'd recommend them at this point.

Sam came out on the Sunday after the 4th of July. He was fast and efficient and did a great job. I…read morewas concerned about the heat given we were having a birthday party for my 102 year old mother. I can't say enough good things about this company.

Wednesday Nov 5, technicians Dustin & Paul arrived on-time (as usual :) to provide a scheduled…read moresemi-annual maintenance service on our Heating & Air system. They were thorough, knowledgable, professional and up-to-date on every question I asked. Texts prior to arrival are always appreciated & we've not been disappointed with Action since we moved here in 2014. P.S; That new unit Action installed is 'top drawer'.