I should have checked into this facility further. I boarded my three Yorkies for 6 days. This was…read moretheir first ever boarding experience. Some of the things that were wrong about this visit. 1. I sent along 5 t shirts, one to be given to them each day. Two shirts were given to them, the other three left folded in the bag. How hard is it to put a t shirt into a kennel each day? Especially when it comforts them? 2. I asked that they pay attention to my oldest girl as she doesn't eat when stressed. I gave them canned food to entice her. They only used 1 can and she came home visibly skinnier. 3. When I picked her up. she was also visibly stressed - wet face and hoarse from barking. Could they not call and ask how they could help her? I could have had some anti anxiety medication brought for her. 4. I called several times while away (gave up after I couldn't get through more than once), NO ANSWER AND NO RETURN MESSAGE. the one time they answered when I asked how they were, the worker didn't know what dogs I was talking about. She quickly tried to recover but it was obvious she had no clue. I am so disappointed in the care they DID NOT receive.

Sammy's hair was out-of-control, so I made an appointment with the groomer section of this facility…read moreand they did a fabulous job. He even came out with a "fall" colorful bandanna wrapped around his neck. The staff is friendly and listened to my request. Side note: I had to wait almost a week for this appointment so call ahead because they're busy. Also the front door is locked; you have to press the doorbell button to get inside.

I am heartbroken and furious. My 13-month-old golden retriever, Maple, was attacked during her…read morefirst overnight stay at Pocatello Pet Lodge on July 18-19, 2025. She came home with at least 13 puncture wounds across her back, ribs, and neck. No staff member informed me of the injuries, and no one even noticed they had occurred. Before this, Maple loved daycare here. But in April 2025, the facility was bought by Best Friends Pet Care, and the quality of care has drastically declined. When I dropped Maple off for her overnight stay, the staff was rude, disorganized, and admitted they didn't even have a kennel ("house") ready for her. Despite purchasing their highest-tier package and bringing her crate, they kept her in a temporary chain-link kennel the entire time. Additionally, I did not receive the 'bedtime photo' I paid for until after her stay was over. The photo, attached, shows she did not sleep in her crate, as they promised and claimed. When I discovered her wounds at home, I immediately called. The manager and staff were unaware Maple had been attacked. Based on her numerous injuries and her timid personality, this was not a single bite--it was a prolonged, unsupervised attack, possibly by multiple dogs. Staff later admitted they are severely understaffed and required by corporate policy to book at 110% capacity. Although they refunded her stay and offered to cover the vet bill, they claimed they could not identify which dog(s) harmed her. This means the aggressive dog(s) has not been banned or separated and may still be attending daycare and boarding. I will never take my dog back, and I strongly recommend you do not either. Maple survived only because of her size--if this had happened to a smaller dog, I believe it would have been fatal.

This place is amazing! I've started taking my dogs in to self groom them and everyone is super…read morehelpful and nice. They have the best prices plus products to wash and groom your dogs. Plus a punch card! I highly recommend these guys to everyone that see my dogs

I have taken my dogs there for years. I love the staff because they treat all the dogs so well…read more The stalls are old but kept clean. There is no strong dog poo smell. The groomers cut the way you ask and do an excellent job.

I can always trust my dogs and cat are in good care here when I have to leave them behind. The dogs…read morelook amazing after getting groomed, and they know it! They're always so soft and smell great, love it here.

Sadly had my little dog pass away a couple weeks before Christmas and they were the biggest help…read more They got here in that day and I had her back within a week. Originally they told me it was going to be two weeks or but, I got her remains, along with some paw prints quicker than expected. I was a wreck on the phone but they were so kind and understanding. They also sent me a card in the mail after this whole experience. I would definitely come back to this hospital with any of my pet needs thank you Dr. Knight and her whole team.

Kodi was so sweet with my dog. She was patient with him and took phenomenal care of him while he…read morewas suffering. Next vet visit I will definitely ask for her again and give her 5 big booms.

My dogs have never been so excited to go to the groomers. Cori Ann loves my 2 dogs and she does a…read moregreat job for a great price. I highly recommend her and Lucky Dog.

The best groomer you can find! Prices and service you can't beat. Cori Ann loves animals and it…read moreshows!

Mike was fantastic with our two dogs! And more importantly, he trained us. He packed in so many…read moreuseful tips during our time together, and made sure we got lots of hands on experience. We're already seeing results after the first visit! Can't recommend him enough.

I can't say enough about the incredible results we have experienced since Mike started training our…read moreenergetic young Lab. Before Mike came along walks were a chore, now she stays right with us and can even be off leash. He has taught her to go to her bed and stay there, to stay back from the door and not charge out of it when it is opened, to walk calmly up and down the stairs, and so much more! Additionally he taught us the behaviors we need to have as owners in order to get the results we want out of training. Mike doesn't just teach your dog the basics, he really listens to what your needs and desires are and custom tailors the training to bring you the desired outcome. I tell everyone I know that Mike is the man to call when it comes to training your dog. As we start to look for another dog to join our family I know setting up training with Mike will be the first call we make!

Been great! Started taking a foster Husky here last year and she loves it. And they loved her…read more After she was adopted I started bringing my Mal/Shepherd mix and it's been great. Everyone is always friendly and my dog gets excited when we arrive. Great place for your dog to socialize with other dogs. Both dogs I have taken to the pet lodge come home exhausted. Which to me, means they had a great time!

Our dog has spent several weeks at the Pet Lodge when we travel out-of-state to visit family. He…read moreis placed in the group for larger dogs and enjoys playing with others both inside and outdoors. We believe he is well cared for and socialized during his visits. If you need overnight or daycare for your dog, we would recommend considering the Pet Lodge based on our positive experiences.

Love the local expertise regarding which plants and trees will survive in alkaline soil/water and…read morein the unique conditions here in the central Rockies. We had been spending all of our landscaping dollars at this business, then, as he was checking out, my husband encountered a social dilemma. The lady, blondish and middle aged at the checkout, was going on and on, gleefully discussing with a customer ahead of him, elated at the thought that Donald Trump would be going to prison. Literally doing a happy dance. This was in summer 2024 when a judge gave the jury bogus instructions. This ruling was later overturned by a higher court. But, back to the moment in time at that checkout stand. My husband was appalled that she would bring politics into her workplace. We figured the folks here were of a different political persuasion than we were, but no big deal, we get along with all types, right? But she took it over the top and just totally disregarded the fact her customers come in all types, including conservative in a rather conservative area. We haven't been back, because we just found her behavior so unprofessional. Would rate 5 stars for products and horticultural knowledge. They even give free classes! Customer service, though, at the checkout area should not include a side order of TDS.

I love the Pocatello Green House! They have always gone out of their way to provide me excellent…read morecustomer service, products, and pricing! They carry quality products, far superior to anything you can get elsewhere in town. Don't even think of putting weed guard from Home Depot's or Lowe's in your yard, as it will be a total waste of money. Their rocks are the most beautiful I could find anywhere. I'm so grateful Pocatello has its own quality Green House!!!