Wonderful. I've been going to this clinic for over 20 years. I feel valued. While too many…read moreproviders just follow the medical algorithms mechanically, the doctors here exercise excellent clinical wisdom to boot. The staff are caring, competent, and provide strength-oriented patient empowerment. They have helped me through good times and challenging times and put up with me when I was not at my best. Recently, I had an opportunity to read the clinical notes of a recent visit. Wow, do they listen! I cannot imagine better care.

I'd leave zero stars if I could. I saw Jan Litz, and my son saw Dr. Copperman…read more THIS IS THE WORST CUSTOMER SERVICE I'VE RECEIVED ANYWHERE. AND THE WORST 'HEALTHCARE' AS WELL-though I'm hesitant to even call it that. I did not at all feel like Jan cared about my *personal* needs. She was warm and friendly enough until I asked her to order some tests that I wanted, or to think outside of her narrow thoughts. I was only asking for a comprehensive thyroid panel-we aren't talking expensive hypochondriac things. When I told her that a topical medication she prescribed was causing dryness and irritation, she dismissed my concerns and told me to keep using it. I took my son to see Dr. Copperman for a specific concern and he told my son that his issues were his own fault. His blaming alienated me, shamed my son and did NOTHING to address the concern we came in for. I have NEVER been treated this way before by anyone. His care was so terrible that I sat in the car crying from anger. I asked for a referral for my son, and was handed a list of providers and told they would send over a referral. When I called to follow-up, the referral told me they weren't accepting new patients. I called the clinic back but no one was available to help me. 3 days later they returned my multiples calls and said they'd send it through to another. That one ALSO was not accepting new patients. And then it happened a third time. Finally, I started calling around and then asked the new clinic to call for a referral and it took a week to receive it! As if that wasn't enough, the front office told me that I did not need to make a co-pay for a visit. I told them, are you sure? I usually do. They told me no, and refused to take any payment. When I was then billed for it, I called to find out why and was placed on hold, or hung up on, and never got an answer. When I went in for the next appointment, they told me at the appointment that I had to pay a $100 deposit to be seen since I was delinquent on my bills. DELINQUENT. It was a $20 co-pay. I was there for an appointment and had no other choice if I wanted my son to be seen.

I want to say that, for me, McKenzie-Willamette hospital is the best hospital in the area. I have…read morehad to go to the hospital 3 times for emergency and the wait was less than 1/2 hour in all 3 cases. I was taken care of and the problem I had was taken care of by the doctors and nurses. The last few months I was at the hospital due to blocked arteries which caused me to have a triple bypass, heart shocked twice, an ablation, and finally a pacemaker implanted. After my bypass I ended up in the Cardiac Care Unit where I was taken care of by the most professional caring doctors and nurses. It was like my comfort and recovery were the most important task they had. It is no wonder that they and the doctors and nurses at the McKenzie Heart Group are a level 3 star for patient care and outcomes. My understanding is that is the highest level attainable and there are only 3 in all of Oregon. Two in Portland and one at McKenzie-Willamette hospital with the McKenzie Heart group. You couldn't do any better than them for your heart care especially if you need bypass surgery.

Special thanks to nurse Dawn, on the 3rd floor, and all the awesome folks at McKenzie Willamette…read more Dawn and many others are all angels in my book. I actually hated to leave. I hope I never have to go to any other hospital other than McKenzie Willamette. Our community is lucky to have them.

Pro: Staff are approachable, friendly, supportive and the…read moremedical practitioner I saw was friendly, proficient, skilled, and willing to help. She quickly resolved my issue I came in with. The nurses and MA were all helpful despite the long wait. But recognizing that this is an urgent care and a walk in clinic, that's expected. Con: Despite having a wait area the space of about 15' x 9', patients were not required to wear a mask even if they're coughing and clearly showing signs of being infectious to others in that tight space. Being that this is a health facility. policy should reflect the wellbeing of everyone. There were elderlies, people with compromised immune system and children which makes mask requirement evermore important.

My daughter developed a fever whilst we're home visiting. She was so miserable, her fever just…read morewasn't moving, and then she started showing other symptoms like having a runny nose and a bit of cough, plus she started becoming pretty hoarse. My sister is a nurse so I had her check her a few times for wheezing and whatnot, and possibly to put me at ease she suggested I take her to urgent care. This one was closest. One of the things it has going for it is that it's not Riverbend, because the ER there is insane. We were in and out of here within about an hour. The receptionist wasn't the friendliest but the other staff we interacted with were. While I appreciate that it was relatively quick for us to be seen and leave--which I especially appreciated because trying to keep a toddler happy in a place like that isn't always easy--it was what happened after my visit that left me a little unsure about the place. My child had a COVID-flu-RSV test and they called back with the results after we left. Unfortunately my babe had RSV (thank god she had a vaccine for it as soon as she was eligible because I can't imagine her having this without it, but that's another story). I had questions about how to best care for her during her illness and the person I spoke with couldn't answer my questions and was instead asking whomever was sitting with her at the desk. It did not at all inspire confidence, and I called my daughter's pediatrician to get advice I felt I could trust.

I've been going to Thurston Medical Clinic for several years now and I love this clinic. I am able…read moreto get a visit when necessary, without a 2-3 month wait, and my PA, Mallory Crownover, is the best, always taking time to listen and seriously consider my concerns. The office is always welcoming and cordial. I also love the Patient Portal and that I always get prompt responses when I ask a question.

The type of care I received last week from Dr. Magda Dissanayake, aka "Dr. D" was awful. I have…read moreseveral life threatening illnesses, & am caught in the midst of new doctors and/or many attitude/negative changes to practices. Dr. D not only blamed me for my illnesses, that are inherited & very serious, he asked me where my neuropathy pain was. I briefly pointed to the 2 spots in my legs, then Dr. told me to "quit complaining". I came to him per my insurance company's suggestion because of the severity of my medical issues at 68 years old, also to ask him for a scan on my stomach/rectal area that had malignancy taken out about 2 years ago, that is painful 24/7 & has bled intermittently after the malignancy was taken out. He refused any scans, because he himself didn't diagnose it, also he hadn't read any of the 62 pages of medical records I brought in at 1st visit last week, from Lane County for the last 19 years. I asked him to please, per my insurance company's Case Management's request, send a referral to Palliative Care that I do qualify for. He refused that, too. My impression is that he wanted to start from scratch to make his own evaluation. If I wasn't so sick with internal bleeding issues, consistent stomach pains, alleged IBS/Crohns Disease (suggested by a specialist/provider last year), I would have been agreeable to Dr. D's requests, though partially, because I've had severe problems with stools (constipation), requiring hospitalization, since I was 8 years old, also possibly inherited. Dr. D said that my 2.5 years of low dose pain meds for Fibromyalgia, Neuropathy, Osteoarthritis, etc.,etc., is the cause of my constipation. Again, he didn't read a thing about my past medical history the 19 years here in OR + other state I lived. This has been going on for 29 years. I don't mean only bathroom difficulties/issues, but severe & life threatening medical issues. I was put on SSDI in '97. To top this, he didn't continue my pain meds, so I'm cut off cold turkey. I felt as if I had to pull teeth for my heart meds, also he didn't prescribe me my Pro-Air asthma/COPD inhaler. His medical assistant also neglected to log in my very high systolic blood pressure reading because she intimated that "I have too many issues to put in necessary info". This girl had a bad attitude from the start, maybe due to having a bad day. Please note: I was refused any/all referrals, whether to Digestive or pain management. Dr. D said that he's an Internist & doesn't refer, also he said he doesn't specialize in Digestive issues (that's why I needed the referrals). I fired Dr. "D" the next day & have to wait a couple weeks to see a new Primary Care Dr. Time is of essence. I am scared. I hurt. The pain everywhere is unbearable, & I just want help from a doctor/specialist. I don't want to die like this. Staff in reception....awesome! Kim was so helpful, & the 2 other ladies went out of their way to help me log in my pages full of info on their tablet. I was very impressed, also grateful for them! I've been instructed by our state Senator, to contact Senior/Disabled Advocacy, because our senator is not happy with this issue & others from me/other patients. He wants to be apprised of what the State Advocacy says & does as far as my grievances, & I am to keep contact with the Senator. This, he said, is unacceptable! I will call/contact State Advocacy tomorrow, Monday. I wished it had worked out with Dr. "D".

A wonderful and very thoughtful doctor. I recommended Dr. Mertz to a friend. This friend cannot…read morethank me enough. She expressed that for the first time in decades she is receiving outstanding care. Thank You !Dr. Mertz

I was nervous about going to the doctor's, but Dr. Mertz immediately put me at ease. You can tell…read morethat she really cares about her patients. She's also super knowledgeable and thorough. Highly recommend her to anyone who needs to visit an OBGYN!

The worst care you can get in Oregon. Absolutely no follow up to labs or anything that may be life…read morethreatening to the patient. Telemedicine needs to go away as they can't make their own appointments. They only have a nurse practitioner that can't answer even the simplest questions. I'd rather go to my Veterinarian for health care at least they can call back within 2 weeks. DO BETTER WE ARE PEOPLE NOT CATTLE.

Great local/rural care with practitioners that treat one line a person! I was there right after…read moreCovid, got my shots & bloodwork. Everyone was so nice. Unfortunately, I had to leave around '22, bc I needed a shoulder replacement, & my insurance company wanted me to go to another specialist/group for the time being. P,us, my Dr. @ Orchid, had relocated. Well, after 4 years & 5 PCP's, I'll be back @ Orchid on 3/26/26. I'm happy to be going back, because they are very compassionate. I feel that I'll be taken care of.

I had surgery at Keiper Spine and I could not be more impressed with the quality of care, the…read moreprofessionalism of all of the staff and medical personnel, and the overall experience. I highly recommend Keiper Spine for anyone in need of help with back issues.

I started going to Keiper Spine about 14 years ago with lower back pain, and for years, I would…read moreperiodically get cortisone injections in my spine that offered amazing relief. But about 5 years ago, the pain wasn't going away after the injection like it usually did, and in fact seemed to be going in a different direction. So, Dr. Keiper ordered an MRI of my left SI joint, and sure enough, that was a new problem. A year or two of successful cortisone injections fixed the problem - until it didn't. Dr. Keiper told me that there was a surgery he could perform that would probably relieve all of my pain, and I agreed to go forward with that plan. But my insurance, Blue Cross, denied me the surgery several times, claiming that it was not medically necessary. After the injections stopped working and surgery was going to be the only way for me to be free of almost constant pain while moving (On the 1 to 10 pain scale, I was between 6 and 8 the majority of my awake hours), which was severely impacting my quality of life. Even doing simple household chores like vacuuming, laundry, gardening, etc., was miserable. Finally, Blue Cross did approve the surgery, which was performed by Dr. Keiper, and the results have been amazing. For all of the years I have been seeing Dr Keiper and his other staff at Keiper Spine, I have always been impressed with the friendliness and professionalism from the front office to the nurses and medical assistants. I would highly recommend Dr. Keiper and his staff to anyone who is looking for relief from back pain. I think he is the best neurosurgeon in Oregon!

Dr. Saxman checks all the boxes, from being highly organized, highly skilled, a great communicator,…read moreinformed, kind, patient, and interested in patient health. He is very present. I don't feel like he's gonna shew you away, because of an over-booked schedule. His way of doctoring does not set off alarms in my overactive imagination, when it comes to health concerns. He seems to know where to meet you on that line, and respectively explains things. I recently had my physical and felt like all my concerns were met, without being rushed. it's been years since I've known a doctor as professional and kind as he is. I like the way this system allows for the highest quality care, and assurance that our doctors are able to be extra thorough in caring for each one of us!

I'm brand new to Eugene and picked Dr. Saxman as my primary care provider. Two weeks before my…read morefirst visit I got a letter saying I'd missed my appointment and to call to reschedule. I called, explained my letter, and was told I'd missed my appointment which was Aug 28 not Sept 28 as I'd been told. I explained it was a misunderstanding/mistake and wanted to reschedule. I make my appointment and all seems well. Until I got a voicemail from the office telling me that since I'd "missed" my first appointment Dr. Saxman thought it best I FIND ANOTHER PHYSICIAN. Seriously? For their mistake? And no reminder call or postcard or? I'm kind of furious but am comforted by the fact that I have fantastic insurance and he's losing a LOT of money long term and clearly he's a jerk so I'm better off. Avoid this guy. (And he can't be that popular as he had a new patient appointment available within a week so I'm pretty sure I'm not missing out)