If there was an option for negative stars, Granite Motors would deserve it…read more We brought our daughter's 2016 Buick (with give or take 75,000 miles) into their service department because the check engine light kept coming on. The service writer told us the turbo was the problem and that it was covered by warranty. We were shocked, so we asked THREE different times if he was certain. Each time, he confidently reassured us it was covered. Based on that guarantee, we agreed to move forward and even requested pricing on additional maintenance. By Monday, after hearing nothing, we called--only to be told: "You're going to be upset with me." Suddenly, the story changed. Now the turbo wasn't covered. The excuse? He "fat-fingered the VIN number." This wasn't a one-time slip-up; it was repeated misinformation given three separate times. That's not just sloppy--it's outright negligence. Even worse, the service manager and dealership manager admitted fault, yet the best they were willing to offer was a measly $230 off labor. Then, instead of making things right, they started avoiding us altogether. At one point, their response was literally: "Well, you're more than welcome to come and get your vehicle as we don't have to do the work." That statement sums up the culture at Granite Motors: zero accountability, zero integrity, and zero respect for customers. They admitted fault and still refused to honor their word. That's not customer service--it's a bait-and-switch backed by arrogance. We will never do business with Granite Motors again, and we strongly urge anyone considering them for sales or service to take your business elsewhere. There are plenty of dealerships who actually stand behind their word. Granite Motors is not one of them.

Good pricing, told the salesman what I was looking for a mind they found me options. I didn't feel…read morepressured.

Had Street Image order and install wheel spacers for my Jeep. The tires were rubbing my sway bar…read morebushings after I installed larger tires. Everyone here was very polite, comfortable waiting area with drinks etc. Lots of parts, swag on display for shopping inside. Very clean facility as well.

Outstanding work! Kevin is a great guy to work with. We had our Jeep Wrangler set up to tow…read morebehind our truck camper which was not an easy process. We greatly appreciate your help! These guys have done other work for us as well and have always treated us with superior customer service! Thanks Bob

Life-savers. They had two versions of battery (standard and performance) for a Smart Car in store…read moreavailable for immediate purchase, which is amazing for Rapid City. Very helpful workers.

I went into this store and was promptly greeted as soon as I walked in the door. A gentleman named…read moreGreg asked me to pull in the bay and tested my battery for me. He was helpful, nice and had my new battery installed in record time. Give this man a raise! He also prorated the new battery as my old one was around four years old. Such a refreshing experience. I would rate higher than 5 stars if I could. Will tell all my friends and family to go to this establishment, for their battery needs.

06-15-2025 Came here from out of town. I was working on a car while in Rapid City. I made three…read moretrips here and each time the salespersons were nice and professional. They had the parts in stock. I spent a lot of money here in parts. They lent me the scan tool and printed out my trouble codes. They also showed me how to clear the codes when I finished. The interior was well kept, and the front parking lot was clean. I normally buy my parts via Rock auto but when I'm in a pinch I tend to go to O'Relly's vs Auto Zone.

A bit pricey, almost 90 dollars for a pair of front wipers but, the sales lady most kindly…read moreinstalled our wipers for us. Plus she was very friendly and kind, which is why I am rating this store 4 stars. We are pretty much useless in maintaining or anything to do with our car, other than driving it, so we were very, very grateful for the help. We would rather the wipers cost 60, so we could give her the 30! If anybody deserves the money, she does!

took our newly private purchased, used, UTV in for "Power Service" for an inspection & oil change…read more They called a few hours after drop off asking permission to replace the battery which I agreed to. The next day I had to call and request status only to find out the tech assigned was out. They called back an hour later saying it was ready to pick up. Today we went and picked it up. The battery was not replaced. The service manager had an opportunity to make it right before we even walked out the door and chose not to do anything. When we got home we discovered the air filter was not replaced either- $269 later. Im even questioning if they replaced the oil. We will no longer be doing business with them and don't recommend them. Shady and not trustworthy.

Needed a tire in a hurry. Had tire I wanted in stock. Service advisor told me it would be about 45…read moreminutes before bike could be taken in shop. About 45 mins later tire mounted and im ready to roll. Great service and friendly personal. Price was very reasonable. I would highly recommend this this Yamaha dealer. Thanks