We recently had a generator installed at our home by GenTex, and we couldn't be more pleased with…read morethe experience. Aaron and the entire team were fantastic from start to finish. Aaron took the time to explain every step of the process--what would happen and when, the cost, the warranty, and what we could expect throughout the installation. Everything was communicated clearly, and there were no surprises. Great people, great service, and a job well done. I highly recommend Aaron and the team at GenTex!

The owner Aaron did maintenance work on my generator. He was very friendly and very competent.read more

Phenomenal Service! Brandon, my technician, was very professional and knowledgeable. He quickly…read morefound the problem with my AC and he educated me on exactly what was happening. He was very patient and answered all my questions. He even showed me how to automate my thermostat and reminded me to lock my side attic door because I have small children! I am beyond satisfied with my service! Not only was my unit repaired in less than an hour, I received the best customer experience because of Brandon!

Will never use again and wouldn't recommend…read more Scheduled appointment after my ther-mostat screen went blank and wouldn't respond. Technician arrived and said the dis-connect for the furnace in the attic needed to be replaced, but he didn't have one in his truck and would have to run into town to get one. Couple of hours later he came back and installed the fuse box, but that didn't do anything. Then he said the capacitor needed to be changed, so he changed that. Total bill came to $556, which is ridicu-lous. I was charged 3 hours labor, 2 of which were for him going into town to get a part. BTW, there's a Home Depot 15 mins. from my house where he could have pur-chased one for less than $20 (he charged me $109.25). He said the furnace wasn't wired correctly, but he couldn't rewire it so he said he disconnected one of the heating elements. He said I would still have heat, but not full heat until the other heat-ing element was reconnected. Today, when I turned on the heater, there was no heat. He also tracked dirt in all over the floor.

I have used this company a few times to service my well. They made my day by coming out late Friday…read moreand finding the problem in minutes.

Amazing Work and affordable, Edward was awesome!! I had originally made the appt. with Ashley as…read moreneeded our HVAC yearly maintenance performed, which She was a Rockstar as confirming my appt via email reply. Ed arrived today serviced the A/C system which was still working solid from last year and also informed my wife and I on some items that could be installed to prevent certain issues down the road, which was awesome because who wants a problem in the warmer months. Ed was very knowledgeable and His professionalism was great and this company will continue to have our business for the long haul. They treat you Right for sure, very personable about your concerns with your HVAC issue's. Honest and professionalism at its finest. Thank you again. I wish there were more stars to give !!!

These guys stand by their work and I appreciate that! My AC went out this past Friday. After doing…read moresome troubleshooting Saturday morning to see if it's a simple fix, I was unable to get it back working so I decided to give them a call. They did a service call later that day which revealed that the board on my furnace was bad and needed to be replaced. They put in a temporary fix which allowed one of my 2 thermostats to directly control the AC for the entire house until then. Monday roll around, they came out and replaced the board which took a few hours. After being told it was done, there was still no air coming out of the vents. I communicated my problem and the next day, the owner had another tech out investigating my issue which revealed a slightly different issue than what it was originally believed to be. They got it figured out and got my AC working. They also came back the following day just to further troubleshoot and make sure they had the issue fully resolved, then also fully explained to me what was the issue and the steps they took to resolve it. I felt like they took the effort to make sure my issue was resolved properly. I stand by any business that values customer service. I recommend these guys!

Best in the business and exceeded expectations. Professional, honest and more knowledgeable than…read moreprevious companies.

Great company and great people. They are fair pricing and do a quality job…read more 5/5 highly recommended for north Houston people

Just signed a contract today for my generator, so I thought I would write a review (something I…read morerarely do) about my experience. I talked with neighbors and studied online before choosing 3 local companies to get quotes from and deal with in personal visits to my home. No reason to be negative about the others, but suffice to say the rep from Generator Super Center was not well-informed, Gen Pro's was well-informed, but spent a lot of time "talking down" his competition and refused to quote me on the generator I asked to learn about. I later called him personally, his company twice, and was told the sales manager would get with me (I simply had a question about model numbers they quoted) - I am still waiting for a return call from anyone. Both were much more expensive in their quotes than Grasten for exactly the same things (I requested). Grasten was represented by Tyler Dias, who did an excellent job in every aspect from start to finish. He also quoted me the generator I asked for, then was willing (when I called him) to give a second quote, then a third as I gravitated from Generac to Cummins and finally decided on Kohler. Grasten's pricing was well below the other two, which is why I was able to afford the more quality product in Kohler (with their hydraulic lifters) and avoid the lawsuits and apparent poor quality and tendencies to ignore warranty claims (Generac) and the oft-mentioned slow service related to parts "lack of availability" in the second (Cummins). So, I'm thrilled to recommend Tyler in every way, Grasten in every aspect so far. I'll add a "complete" report once the generator gets installed. Good luck in your search!

Many neighbors use Grasten for generators. I have talked…read morewith a few techs who were exceptional. I am still trying to get someone to check my tv- only one never came in after forced outage test. Starr was here and is a great representative of Grasten Generators.

Don't bother. If I could give zero stars I would. These guys were recommended by another company…read more They do not answer their phone (probably too technical for them), and don't return messages. John G. Conroe, TX

Unfortunately my experience there was not a great one. While the drop off was great and easy, there…read morewas a lack of disclosure on what the estimated cost would be - about $100 more AND my generator failed after a full tune up this last hurricane. Tuneup was about month ago. So based on that I would not use again.

They seem like a good dealership. The sales manager was very knowledgeable and kind. They have a…read morewide selection of Kioti tractors.

So disappointed with the Customer Service and treatment by Manager Amy with Southern Tractor. We…read morepurchased a Stihl weed eater from Ace in Willis 8 months ago and the unit would not stay running. It would start and work for 1 minute and stop. Ace Hardware Manager told us to take it to Southern Tractor that they perform Warranty for Stihl purchases from Ace. Also, Ace told us that the Stihl Warranty covered any issue for the first year up to and including replacement of the unit. We then took the unit to Southern Tractor and the gentleman that helped us took it and said "Oh yes, any issue would be covered by warranty". We received a call from Southern Tractor telling us the unit was ready - no mention that there would be a charge. My husband went to pick up the unit and was told, that it required a carburetor adjustment and the charge was $55.00. Manager Amy at Southern Tractor, says that they had to adjust first before they can find out if there were any other issues - no other issues - so they say we are responsible for the adjustment fee of $55.00. Amy was also very rude on the phone when I called to discuss. I do not recommend Ace Hardware for lawn equipment or Southern Tractor to perform work. Remember the warranty on lawn equipment is not worth the paper it is written on.