Steven Harris took my original call into the dealership. He was transparent and straightforward…read morethroughout the entire process. He knew when the vehicle would arrive, he never waivered on pricing, and kept me informed. When we came in to make the final purchase, the car was ready, clean, gassed up, with a giant bow. A technology person took me step by step through the functionality of the car. License plates were transferred as well as insurance with no issue. Said simply, they do what they say they are going to do. No games. They are good people looking to build an actual relationship.

Beware of service over charges ... they wanted to replace my engine for $18,000; a local repair…read moreteam fixed for under $3,000. Over 3,000 miles later and I'm feeling there's something rooted at McGrath Lexus Service (Chicago)

Brought my Acura in for service....it was fantastic. Professional, estimate was correct, washed…read morethe car, clean lounge and the wifi worked great. Will definitely be goin back!

Now that I've calmed down, I can write a fair review of the service I received at McGrath Acura…read more Unfortunately, my car was targeted in an attempted theft, resulting in extensive sunroof damage and requiring significant repairs. I dropped the vehicle off during an emergency, and at the time, it had approximately 50 miles remaining until empty. The repairs took about three weeks, which I understood given the circumstances. However, when I arrived to pick up my vehicle, the gas tank was down to just 2 miles to empty. I understand the vehicle may have needed to be driven for testing and functionality checks during the repair process, but returning a customer's vehicle essentially on empty, without even offering to refill it or asking if I wanted to be charged for gas, reflects poor customer service and a lack of consideration for the situation. Given the stress surrounding the theft and repairs, this added unnecessary frustration to an already difficult experience.

The service was to die for. This Toyota dealership had a nice location. There were stores nearby,…read morein case one wanted to take a stroll. The dealership looked clean inside. They looked like they had a lot of people working there. The staff appeared particularly attentive. The waiting area appeared clean and well-organized. I worked with a lady who called herself Heather Dockins. It was a memorable experience.

I wanted to add to my last review Heather the manager at Toyota took very good care of the issue of…read morethe broken rocket panels on my fairly new Camry. I went in for an oil change and in using the lift they did crack both rocket panels, BUT they owned up to their mistake and replaced both rocket panels. Heather answered all my questions and yes this dealership does have some issues but they are having a complete overhaul. They are definitely responsible and honest. My main interaction has been with Heather. Instead of being in an office she has CHOSEN to be face to face out in the area where all customers walk in. She gets the brunt of the complaints, questions and yelling. But things are changing drastically at this dealership so I would recommend if you give this dealership a bit of time to turn things around. Everyone deserves a second chance.,

TIP: Hot water is to the right in the men's bathroom!…read more Also provides complementary Lyft for service visits, but double-check.

We have a 2024 Honda CR-V on lease through Downtown Honda Chicago. When we leased the vehicle, we…read morewere told that all oil changes during the 3-year lease would be free. After the first oil change, I kept smelling something burning. I brought it back because I knew something was not right, even though I was initially told it was fine. It turned out that the oil cap had not been put back on. They told me they had to clean the entire engine and said they made it look "showcase." That was obviously a serious mistake. Even after that, I continued going back for oil changes because they were supposed to be included with the lease. Recently, my husband received multiple text messages and phone calls saying there was an "important safety recall" that needed immediate attention. We scheduled the drop-off for this morning and planned to have the recall handled along with regular service. When my husband arrived, he was told there was no recall and that the employee had "triple checked." Then he was told the service would cost around $1,600 for the checkup, oil change, tire rotation, and other items. He was also told the free oil changes were only for 2 years, which is not what we were told when we leased the vehicle. That also does not make sense because I had the oil changed there in late fall or early winter. My husband ended up leaving with the car and was late to work because of this. When I called to follow up, I was told the last and only oil change on record was in May 2024. That is not accurate, and it is very concerning that their records do not match the service we received. Between the oil cap being left off after service, the confusing recall messages, the sudden $1,600 charge, the conflicting information about the lease oil changes, and the inaccurate service records, I no longer feel confident in how this dealership is handling our vehicle. This is also not the first major issue we have had with Downtown Honda Chicago. During the initial lease, we were overcharged, and they later wrote us a check for $2,000 in exchange for my husband not writing a terrible review. They even delivered the check to his workplace, which he did not know was going to happen. All of this has made the entire experience feel extremely unprofessional and concerning. These issues need to be escalated, and I will also be contacting Honda corporate.

Well oiled machine of a service dept. fast intake and follow up. No upselling. Great staff. Thanks…read moreJennifer

I've been coming to Fox Ford Lincoln for years since moving to the city back in 2014. I always…read morethought they provided good service at a premium price (being a dealer in the center of the city, I expected and was happy to pay the additional premium for the convenience.) Right after they switched to the Murgado brand, I brought my Ford Escape in for an oil change back in January of this year. I noticed immediately after the oil change that the plastic tray that covers the bottom of the engine would fall off and drag on the road. I bought some additional screws and that held me over until the cover continued to lose the screws and detach and today I asked them to fix it when I came in for my scheduled oil change. Parallel to this, I asked them to check a seatbelt in the rear that wouldn't retract. They said it'd be $280 for the diagnosis and the majority of the time, they can fix it. Okay. They have my car all day and tell me I have 45 minutes to come pick it up because they close at 6 unless I want to wait until tomorrow. They said it'd be $1200 to replace the seatbelt (they couldn't fix it) and $600 to replace the bottom cover. I denied both. I talked to my service advisor, David and explained that they caused the issue with the bottom cover and he lied to me and said they didn't need to remove the cover for an oil change. He also said they couldn't cut the part hanging off because it was covering a key part of the engine protecting it which also ended up being false. They also charged me $30 to put new screws in without fixing the problem. When I arrived and complained to the manager, they did nothing to fix the issue (saying the car was "old") and still charged me $440 for the oil change, 3 screws and seatbelt diagnosis Oh, and did I mention when I looked at the bottom and did a small minor tug, one of the screws came right out. I also disassembled the back seatbelt myself, and I fixed it within 2 minutes of messing with it. I'll never be back. UPDATE: I took the cover off the broken seatbelt and messed with it for 5 minutes and was able to fix it. I asked the service manager for a refund for the $280 and they said they'd send me a check. 20 days later, I never got the check, so enjoy the chargeback on my credit card. STAY AWAY!

Recently purchased a custom 2026 BMW i4 xDrive40. From saying hello, test drive of a stock model,…read moreto customer ordering the vehicle from Munich- Louis Gallo made the entire process extremely easy (and fast)! In and out in under 90 minutes, the vehicle only took two months from order, ocean crossing, to delivery. As soon as the vehicle arrived, Louis had the vehicle ready for pickup same day with a full charge, and had all the paperwork ready for signing- again, with the paperwork and a very detailed tech demo and setup, in and out in under two hours. Very happy with the customer service, communication, and professionalism of the experience! If you're in Chicago and looking for a BMW, I'd highly recommend asking for Louis Gallo!

Great experience buying a car from out of state. I was impressed with the communication and…read moreresponsiveness of the salesman (Martin) and finance manager. THey really worked to make a no-nonsense seamless transaction...the way it should be. I also impressed by the dealership. Salesman in jackets and people were very professional.

This review is for the Land Rover sales department -…read more Prior to Land Rover, I've purchased from Lexus and Audi - both were great experiences, but Matt Bonkovich and Mark at Howard Orloff JLR went above and beyond for our experience. When we first walked into the dealership Matt immediately offered to assist us in our early stage search. He was extremely knowledgeable, personable, and made our ineraction truly enjoyable. It was a very chilly day in Chicago and he walked us around the vehicle to show us the features and offered the test drive experience. We never felt pressured to make a decision, but more so informed by a true luxary vehicle consultant. I will admit, the Velar is a pretty easy sell, but Matt made the process even more enjoyable. Once we got to finance, we worked with Mark and he was equally as impressive with his approach in explaining the process, walking through additional packages (not pushy) and addressing any questions or concerns we had. This was an outstanding experience and I'd recommend this team to anyone!

NOW W Ai . I booked my car to Svc. Confirmed and the day before it's due the are reading me some…read morepolicy about loaners. Must be someone from high school working @ the switchboard. Or Ai. !!!!!And big attitude towards aging Volvo Svc. I think this dealership doesn't understand. Volvo for life slogan. Attempted to get a loaner which they have given always in the past w current and past Volvo. Someone on the other end of texting is clueless that 90 k Svc and belts and shit cost money as specially the rates they charge. Dealerships need the extra cash. When you're out of warranty !!! Is money making machine. Ok I'll just drive to the big one in Dupage. Besides the car needs hwy miles!! What's also a shame is my dad who would be over 100 y/o this year purchased his first auto @ the original Howard Orloff ! Been customers for a long time.

Model Y Performance review…read more Omg my experience with Tesla, service-wise (before Donnell) left much to be desired. Communication has been poor, threats to cancel my order, extremely short "delivery dates" Donnell is a total stud. He helped me with tax rebates, teaching me about the vehicle, and he was just super nice and knowledgeable. I absolutely love this beast of a car! If you want a Tesla (which omg you do) you need to talk to Donnell!!!!!

My delivery location (Orland Park) was completely unreachable so I contacted the Grand location to…read moreget help regarding the titling paperwork for my model Y. Turns out that the paperwork that was submitted was returned to them 05/23/2023 and nothing was done until I kept pushing to find out what is going on. Now my temp plate is expired and they have been giving me the run around and no one wants to return my calls. The car is great! But now I can't drive it until my titling paperwork gets processed. Thanks for never following up, Jaime and Brian.

I came across the the CMC ( Chicago Motor Cars ) team when someone send me a beautiful 993 Turbo -…read moreAndial Build in the gorgeous color of Iris Blue. When I asked around about their reputation and did some research, I got nothing but a lot of past negativity. I was advised to stay away by some of the Porsche experts in the field whom care about me deeply and have a great friendship with. You guessed it, I proceeded anyways with the vision that finding a combo like this isn't an everyday opportunity - This is when I first connected with Parin Shah, to explore the car and its background. Parin and the CMC folks were nothing short of incredibly honest, forthcoming and fair in describing the car. Parin himself spoke with me multiple times, getting me everything I needed and gave me full access to the car for PPI at another dealer. My review on the PPI in the Chicago are is here, and once again thanks to the Barnaba team: https://rennlist.com/forums/993-turb...993-turbo.html- Parin and my sales lead Chris Moran were truly awesome. The deal was a very fair one, the car checked out perfectly with the thorough PPI. I just received the car and took for a drive, it is incredible and 100% as described. In fact, they under promised and over delivered. What a gorgeous 993 Turbo! I also like to say that Parin and the CMC team showed so much Good-Will towards building a relationship - in an effort to build towards the Porsche community and win my business as a potential future client. They were punctual, follow-through A+ and delivered on every single promise they made. I was direct with Parin the first time we talked, I asked him about the negative thoughts out in the market. He was very mature, honest and respectful towards that opinion. He said "give me a chance" - boy am I glad that i did. Parin, Chris and the CMC team : Thank you so much for your hard work and for delivering to me Iris Blue as promised. You have won a client for life!

Keep in mind that I did not actually purchase a vehicle, so much of my review is based on the…read morehospitality. Starting off, one needs to know that it is a small lot in central Chicago and there was no parking around whatsoever, I had to walk to the area, and when I did get there, I had some difficulty finding the front desk. There is a warehouse on the left where a few men were working on the cars. I decided that they were too deep in their work to be bothered by me, and I walked around the cramped place. A man drove up in a Ford Taurus, parked it, and upon seeing me, greeted me quite nicely and asked what car I was looking for. He answered my questions respectfully, and I might add, truthfully, as he didn't seem to think long. He offfered to show me around, and I said I could manage on my own. While I was looking around, He walked up to me a couple of times and asked if I was having trouble. I said no. At the end, he said he appreciated me coming, shook my hand, and gave me some business cards. Now, onto the car quality. Some I saw were completely torn down inside, with wires everywhere and half with missing center consoles. However, all of the cars, except about 1 or 2 on the lot, had a musty smell, combined with an overpowering sweet scent, like someone hadn't showered and only wore cologne for a year had lived in the car. I never found the reason why that was. Other cars had police decals on them that were being scraped off, and there was a building in the back, seemingly unused, as the door was rusty, locked, dented, and the windows were boarded up. Good place. Could be better.