To Whom it may concern, We just purchased a Pre-owned 2022 Audi A3 this month. This is my 1st…read moreencounter with the service department. I dropped in as our car was making a noise. I met the service manager Lexxus Aguilar, as most service departments, she was very busy with clients. She was patient, she heard my situation and never over promised. Lexxus addressed our safety concerns. This was a fantastic experience, completely transparent with constant communication. There is nothing else you can ask for! i would absolutely recommend her service department. We appreciate Lexxus and the Jack Daniels service department. Thank you!

As a former employee of this location, I can safely say to stay away from this place at all costs…read more There are no pros, only cons. You won't get a good deal, you'll have terrible customer service experience. Your car will NOT be fixed on time or maybe even correctly. Don't do it to yourself. Go get a BMW or something, or at least go to another Audi dealer. But not Paramus, it's the same company as this.

Do NOT buy a Nissan Rogue! My 2023 engine literally went up in smoke and I have no updates. No…read moreloaner. Nothing!

My experience with your finances person Jay was very distrusting…read more First he quoted a price in my presence and then changed the paperwork to my credit union. I signed papers stating that I was transferring my Handicap license plate to my new car. Well today once I arrived there Jay order regular license plate and Told Me There Was Nothing That Could Be Done". I made it clear to Jay the finance agent that I have it in writing that I was keeping my Handicap plate. I made it clear it his mistake and to correct it, call me when it done. He wasn't helpful at all in trying to correct the matter. I asked to speak to the person in charge and He said he was in charge. Being deceitful to your clients is bad for business.

The service department has really turned around since STEVE WILSON was brought on as the service…read moremanager, in late 2016 (please keep that in mind when reading previous reviews). My 2014 Quattroporte SQ4 was a brand new redesign. I expected there would be new model issues like any car, and there were many...my previous dealer, Maserati Manhattan (now Volvo), and the previous service mgr here at MBC handled all of them miserably. I was sure I'd never get another Maserati...until Steve arrived. There is no nonsense with Steve. He listens carefully, takes the time to address the problems. My oil was a quart low and not ready for annual service, and he topped it off for me right away on the house. He took care of a subwoofer rattle that the previous guy poo-pooed...it took a 6 week wait/part order from Italy, but he got it done. My engine developed an inordinate amount of carbon buildup and the CEL went on; he took care of the problem under warranty. He does the best he can to make sure you get a loaner, whereas previously, you would have to wait 2 weeks or more for one. You go to a dealership to buy a car, but you STAY with one because of the service. Steve is the greatest asset that MBC has. He embodies all that is professional and it's people like these who create brand loyalty.

DON'T BUY HERE...., If you want a great experience buying a Maserati, go SOMEWHERE ELSE other than…read morethis place. We explained to the salesman (Eddie Murcia), that we were looking for a vehicle that had low mileage, was just returned off a lease ,accident free, and one that wasn't being used as a demo. We ultimately found out the hard way that wasn't the case with this vehicle . They treat you terribly, don't return calls , and the owner (Mark Abaid) and General Manager (Robert Chakamian) are the absolute worst people you will ever deal with in trying to resolve an issue at this dealership. I have pictures and proof of everything written in this review to back it. They sold us a 2022 certified pre owned Maserati Levante back in April of 2025. What we bought was a huge headache even till this day. The car fax was not accurate. We found out the front bumper was painted, driver door and rear passenger door was painted and the clear coat was chipping after bringing the vehicle to get professionally detailed and paint protection film applied. The car fax isn't worth the paper its printed on. After months of trying to get this resolved, they took the vehicle to their so called "quality " body shop and made it worse back in June 2025. Each time it was taken to the body shop in Springfield, NJ , I got an alert that my vehicle was being driven in excess of 80 M.PH. The dealership left the previous owners license plate in the vehicle. The vehicle was turned in back in December 2024 and the vehicle was being used by this dealership with the previous owner's license plate for months. As a matter of fact, The salesman was the one who picked the vehicle up in December 2024 but was told it was turned in a couple of days before will bought it. So much for transparency. Months later, they added bogus information to the car fax by saying they performed work on the vehicle while it was in our possession on several dates and it states the vehicle was turned in on April 23, 2025, from the lease. The vehicle was purchased on April 22,2025. It took 9 months from the purchase to give me the certified pre owned checklist which was missing my signature on it and dated April 25th 2025 ???? So, did the vehicle have the 120 points checklist completed? Is the checklist accurate if dated after the vehicle was in our possession? I had asked for months for this checklist and it was finally given in December 2025. This matter hasn't been resolved They should have been honest from the day we walked into that place. I have way too much information to list in this review as to why you shouldn't buy from Maserati of Bergen County . We wanted a fun vehicle to enjoy not to lose money on paint protection film on this "so called certified pre-owned vehicle" that had to have the film removed to fix their inspection points of the check list. Look at the attached pictures and you decide. Save your self time, aggravation, money and buy somewhere else ...You will regret walking through their dealership doors. Great job standing by your dealership and representing the Maserati Brand . This place should be looked into their business practices by the state of NJ. I should have read the reviews before I purchased from Maserati of Bergen County. Those bad reviews are accurate... I already reached out to the consumer affairs reporters for channel 4 and 7 news ....

Excellent place to buy a car. I have been going here for about 15 years even though the dealership…read moreis about an hour from my home. That's how much I love the place. In sum, Rocky and Chris worked so hard to get me a car that fit my budget and gave me a great deal (the monthly payments are actually less than I expected).

Had a rough time with Wayne Mazda who was not willing to budge on a car that matched my brother's…read morebuild criteria - CX-90 Turbo S Premium Plus. They let us walk and I was good with that since I was put off by the fact they would not give us the price for a car that had a few less options than another car they positioned which had the white interior (we did not like white) and more options. I am visiting from CA and needed to get this transaction done and I remembered a referral by a lady we met months ago at Ramsey Mazda to get in touch with Willy, whom she bought a car from. We met Willy over the weekend and Willy was a gem of person and no nonsense. He found the tan interior we liked in his inventory book and even though we were keen on a red or blue exterior, Willy, opened our eyes to the Sonic Silver color. It was a great call as the color lends itself to the ambient lighting. Negotiations were easy and we were off by $500 so we agreed to meet halfway. Willy throughout was charming, knowledgeable, respectful and funny. We liked his style 100% and my brother and I agreed to go with Willy and Ramsey Mazda. We were paying cash and the price was right so win, win! Thank you Willy! Today was pick up day and Chris the Customer Experience representative went through the bells and whistles of the car including pairing the vehicle. It was a smooth transition to us and he was thorough and detailed in his approach. I was surprised to be handled in such a professional way near post sale. I was thinking Kudos to Ramsey Mazda so far for having two outstanding team members through the buying process. Thank You Chris! After Chris was done with us we went inside to sign documents with Donovan and go over warranties. He was detailed and explained the extended warranties meticulously and answered our myriad of questions fully in black and white terms. Since it is my brother's first car (I am a Jeep guy) we thought it would be best to get coverages for peace of mind on a $60k car. So we maxed out the warranties and Donovan put us at ease in regards to this investment and we were good with it. He really did a great job of positioning the warranties considering things that happen along your car's ownership journey. I have went through some of the mechanical and cosmetic concerns over the years so buying the mechanical and cosmetic warranties was a no brainer - I generally get warranties on my higher end cars. Well done Donovan! That was it! We paid cash for everything and we drove it away. Huge shout out to Willy, Chris, Donovan and the team at Ramsey Mazda for an EXCELLENT buying experience! Superb and well executed ladies and gents! So if you are looking to buy a Mazda and deal with an All-Universe Team of Professionals then this is the place to go! Thank you Willy, Chris and Donovan!

These folks are straight A's across the board from SALES to SERVICE highly recommend. Just picked…read moreup a 2025 Lexus GX550 Premium +. I can't believe how many compliments I have received since taking delivery.

This is where my dad got his Lexus RX350 in 2011...It was his last car. So on the urging of my…read morebrother he asked if I would consider a Lexus GX550 Premium+...Still in my ballpark of no more than $70k (tax is tax and you pay no matter what so I never factor it in). Plus I was tired of renting cars and wanted a car here. Paying cash makes that an easy thing to deal with by the way. Plus I hate payments. I was in shorts and button up shirt when we went to the dealership which by the way was not busy. Keep in mind, the GX550 is an upped up and glorified Toyota Land Cruiser...I looked at it and liked it better than the Toyota version. Hell it stickered at $68k but those 20inch wheels are a no, no for me but I can deal by replacing the tires with AT ones easily. The looks were nice...Heck, they had green which is my favorite color as seen in the pictures. No engagement or greeting from a sales person and I am here looking, playing with and checking it out in depth. The fact not a single salesperson approached me doomed the dealership as it gave me time to think if this car can meet my lifestyle demands and character. Serious if someone had possibly spoken to me, I would have had a 60/40 chance of getting it... 60% in favor! I liked it and they had green! But alas, the sales people walked by me and were content to selectively engage people that seemed "better dressed" than me like one family who arrived a little after me who someone greeted and sat down with. I just continued to check the GX out, fitted myself, played with electronics, etc. Plus, I sent pictures to my cousin (she is like a sister) and she liked it but always tells me something she has known for years..."you are a Jeep guy". Her text ended my desire to stay and be swayed. I told my brother I am leaving. I spent over 45 minutes in there. The place is immaculate and cars set up to see and sit in...However, the sales manager needs to know this no matter what, make sure your staff greets people. Say hi...Ask if you have been helped...Call someone over. Heck I even saw a couple of sales people just chatting with front desk girls. Serious sales manager, don't keep the slimy car sales reputation alive!!! I should be grateful as this saved me $5k compared to the Wrangler I got. I could have bought a Lexus GX559 Premium+ that day but didn't so thank you for the lack of customer experience and not greeting me or helping me Prestige Lexus. Thank you to my cousin for snapping me out of the luxury cloud I was in. The poor experience made it easier to go to Jeep the next day and get a Wrangler.

Bespoke experience and assistance provided by Adrian Bordon and his team: from booking to providing…read moreme with the ride home complimentary. Excellent hospitality and customer service.

My when service and they make damage my car and I trying to call two weeks but no one call me back…read moremanager no available all the time meeting 2week don't go there they have only new technicians bronze

I have been a loyal customer of Prestige toyota in buying previous vehicles , always a good…read moreexperience. This time on 4/27/26 was the best experience as I was going in to purchase my dream car and not settle for anything else in color, features, packages and I didn't! I have to say all due to the most empathetic and all knowing, I mean anything you wanna know about the 2026 Camry fully loaded best safety features & more Chris D'Onofrio knew. The goal have me leave dealership with my dream car and knowing I was provided with comps on camry's on hand. Held my hand through initial way too smart car set up/especially phone and knowing I got the best deal and a top notch car in performance & safety. In less than a day left with my new car and old car traded in ! Was on cloud 9!

Went on Memorial Day & leased a bZ LXE. Great dealership, very friendly and professional. Josh took…read morecare of me and set me up with Dylan, who is an amazing salesperson. Very sweet and caring. I didn't feel any high pressure, I was able to choose the car I wanted and take it home that day. I went back the next day to drop off some paperwork and they charged the car for me. All in all I'm very happy and I will be keeping in touch with them.

TLDR: Got a fair price on the car, and I would be willing to buy from them again. Good place to…read morebuy a car from, but add $1023 to advertised price to price-shop vs Carmax and Carvana. Car bought was in good condition. *5-star rating reserved only for dealers who add only tax and $175 doc fee to advertised price. They also should have changed the oil prior to sale, since it was slightly past due.* First thing people want to know: there is no bait-and-switch or time-wasting. You ask about a car, you'll get to see it and drive it. I purchased a used Acura RDX from them recently, and overall, I would say it was a good experience. The car was cleaned well prior to the test-drive, and they kept the appointment time. They were also accommodating for my arrival time change. The salesman was knowledgeable and attentive. The OTD price was very good. Having said that, the fee for nitro fill ($399, should be $0) and doc ($799, should be $175) is essentially mandatory, and that adds $1023 to the sticker price. For those who don't know, nitro fill is not a value-add (normal free air at Quickchek is 78% nitrogen, as is the air you're breathing right now). The doc fee should really be $175 (reference NY regulations on this fee). In their defense, almost all dealers charge these kind of fees in order to get to the bottom of price sorting searches, so competition pretty much dictates that they need to use these practices, too. I can understand the need to cover overhead, staff, rent, etc at a premium high-income location, but I would prefer that dealers operate like Carvana/Carmax and just build it all into the price, as opposed to tacking this on at the end in order to appear at the low-end of price-sorting on cars.com. ~1 month ownership check: No mechanical or other functional issues have come up. Car running great and as-advertised. I did need to change the oil, as the oil was last changed 1 year ago, and they should have done that prior to sale.

This is one of the larger bmw dealerships in the state with a huge selection to choose from…read more Jesus V took great care of us yesterday and we left with a beautiful convertible after trading in our sedan. We made an appointment the day before making the 2.5 hour drive to see a specific model we've been interested in, and were very pleased that we didn't have to spend all day there. The wait times between the test drive and paperwork signing were minimal, and everyone we interacted with was super friendly and nice to chat with.

Alex and staff were great in our purchase of a cross trek. Simple pricing. Well spoken and…read moreknowledgeable about the vehicle.

Just bought a CPO vehicle and the process was smooth. Parker was amazing to work with. He went…read moreabove and beyond with the purchasing process and anything I needed. He was very knowledgeable about almost all the models. I'm a car/Subaru enthusiast and so is Parker, so it was easy, fun and smooth working with him throughout the whole purchasing process. Everyone else there was very friendly... but ask for Parker, you won't regret it!

I was having a bad week. I could not put off my oil change any longer.... I was on the phone with…read moresomeone trying to cheer me up. (Having failed a nys real estate exam.) to my surprise the service writer heard me . She was so understanding. Infiniti took care of my oil change. It meant everything to me. Especially that day... thank u 200x. Customer service at its finest.

From the service to the sales team Needs work.. the team seems Nice until you do business after you…read morefeel rushed, like a your bother to them. they all have condescending tones in there voices. RUDEE they don't work with you even if you have customer loyalty and give you numbers with no explanation. Dont worry won't be back. Thanks for nothing Andre Financial advisor , Victor Salesman, Gregory General Manager