I had Botox in my forehead and a Botox lip flip done with the NP, Kaitlin and am so happy with my entire experience! I was able to book a same day appointment and was seen right on time. The price is incredibly fair and they are a brilliant distinctions (now Alle) provider. They are following all COVID protocols to a T** Kaitlin was attentive in what I was looking to achieve, what I was nervous about and addressed everything and explained what she thought was best to achieve my goals. You can tell just by how she speaks that she is incredibly educated and experienced in what she does and also passionate about her clients. Added bonus, she was also just super nice and cool to talk to! The entire staff is trained by the well respected surgeon, Dr. Russo of Newton and you can tell he holds them to a high standard of excellent service. I know someone new injecting something into your face is scary but I would 11/10 recommend Kaitlin and Laser MD to anyone in the area. read more

Which I could give zero stars. Worst experience ever going to this place and now I have something on my body to always remind me of the terrible experience I had. My tattoo was ruined when I got laser hair removal here. When Rose went over my tattoo I told her it hurt a lot and she denied that she made a mistake and went over my tattoo. It burned soooo badly but Rose still acted as if nothing was wrong. Rose ended up calling me and leaving me a voicemail apologizing for going over my tattoo. But she never admitted to her mistake or said sorry to me in person. The next few weeks I continued to take pictures of my tattoo and sent them to the manager. My tattoo was ruined because the laser hair removal machine is not supposed to be used over tattoos. Management handled this incident terribly. They originally told me they would take care of the cost for fixing my tattoo. I saw a few tattoo artists and they said they won't tattoo over fresh burns. So I waited 2 years to finally get it fixed. I reached out to management again and they have been consistently ignoring me. To make my experience even worse, every time I had an appointment, I had a different person. This place is not organized at all and there was zero communication between each other. So each session they were using the exact same settings. So laser hair removal didn't even fucking work for me. All I got out of this place was a ruined tattoo. Do NOT go here for laser hair removal unless you want to waste a ton of money. I waited a long time to post this review- I wanted to write this as soon as the incident happened but I decided to give this company a chance to make things right with me. But they have been ignoring me for months now and refuse to pay me for the tattoo that I had to get fixed. read more

I have been to MedSpa in Burlington a few times over the last few years and have always found all the staff to always be cordial and professional. I'm writing this review because I cannot say enough about Kaitlin NP who has always given me her expert advice which prioritizes my health and safety needs above any types of sales or business for the MED SPA franchise. I trust her judgement and clinical expertise implicitly. She is always compassionate and caring! Thanks Kaitlin Mineme' read more

I went there to get my lips done for the very first time by lip practitioner Kaitlin and I couldn't be more pleased! She made me comfortable and listened to exactly what I wanted and made my lips look just like the picture I gave her. I will be back for all my facial needs. Great prices,clean place,took her time couldn't be more happy w the results. Thank you Kaitlin read more

MD Esthetics - Lip injections - Medical Spas Near Me - Lexington, Massachusetts

Horrible service..!! They first overbooked then made me wait for over an hour for two appointments. Now they cancelled my appointment a day before and when I am calling to reschedule it, no one is picking the call and responding to my voicemail or message from 4 days. read more

This is my first time getting Botox and fillers and I was very very nervous of the pain and outcome looking unnatural. Kaitlin NP made me feel comfortable and at ease not only that she didn't up-sale besides Laser Medspa prices are reasonable. I don't like places who try to up sale services. The appointment was not rushed and Kaitlin made me at ease to talk and ask questions. She told me I'll see the results about 2 weeks and it only been a day and I already had! I'm regretting not doing this much much sooner! I'm loving my outcome so far and can't wait to see the end results after 2 weeks. Also, the receptionist was very welcoming and professional. I had trouble purchasing gift cards but Caitlyn the manger stepped in to help. I would highly recommend everyone to go to Laser Medspa in Burlington and see nurse Kaitlin and their staff. read more

Extremely disappointed. Treatment never happened. Offered to arrive early and was told no need to. Arrived on time and then was told they didn't have enough time to shave the area and do the laser treatment, even though this was the 4th treatment I've had with LaserMD where they always shaved the area first as part of the session. Was told to reschedule. In addition the attitude of both service staff were rude and they both acted put-out. I will not be coming back and will find an alternative treatment provider. read more

I've been a client with laser gentle for years... I had laser hair removal, part of a laser package, with this team at a prior location, and it worked well. After their move to a new Burlington office, I returned. Just like the last location, the new office is conveniently located, clean, and quiet. The staff is friendly and professional and treatments are well done. THE DEAL: The salespeople are low pressure and pricing is competitive. read more

I received a text five minutes before my scheduled appointment that they were running 15 minutes late. Since I was already on my way I still showed up on time. I asked the receptionist when I got there if it was indeed only 15 minutes because I had another appointment in an hour that I could not miss. I ended up waiting over 30 minutes and was still not taken for me appointment. I ended up leaving because I could not be late for my next appointment or I would be charged for it. The girl at the desk didn't seem to care and I was not happy that I wasted a whole hour out of my day. I will not be returning and have asked Groupon for a refund of my laser removal purchase. read more

Do not purchase a package! I purchased a packaged for hair removal for my wife for 750 or so because I was led to believe my wife would need the full 8 sessions for her underarms. Well after 2 visits my wife had zero hair and she was wondering if she could use the remainder towards a different body part and they said she couldn't because company policy. We'll wish I would of known that! Save your money and do single visits and you'll be happier or go to a different laser hair removal service because this place is just a cash grab. Now she's going to have to go 6 more times to sit there for them to pretend to laser remove hair to get our moneys worth. read more

My first experience with laser hair removal. Alli is wonderful. The place is clean and very convenient for me. I think the price was very comparable to others. With the 3 package discount the price was within a hundred dollars of what I expected. Even after just one treatment I see a huge difference. Going again today for treatment #2 I have been going for silk peels and find them to really help with my overall skin texture! read more

Laser MedSpa in Burlington is a great place to visit for a variety of services. The staff is very professional and friendly. The manger of the spa, Caitlin, is absolutely amazing. She is so friendly, and extremely helpful when it comes to selecting treatments. Caitlin provides exceptional customer service and is very knowledgeable. Highly recommend this place overall!! read more

I highly recommend going to Laser MD Burlington for all of your filler and Botox needs! I was paired with Kaitlin, who is an NP there. Not only was she attentive, gentle and didn't pressure me into getting anything additional.....my lips, cheeks and forhead came out amazing!!! She's an absolute doll and put all my anxiety at ease. I have never had any of these procedures done before....but at 36, it was time! I got filler in my lips and cheeks, Juvaderm, and Botox on my forehead and 11's. A good way to know you have a great Injector, is that no one knows you got anything done! Just enhanced, perfect and smooth....and not to mention, well rested even when I'm not! I highly recommend Kaitlin for all of your MedSpa needs! Can't wait for my next appointment with her! read more

I have been to Laser MedSpa MD in Burlington a few times and I am absolutely thrilled! Gillian has done my Botox and lip fillers and I have never been happier! She is so good about keeping my face looking natural and beautiful! She is a true professional and an absolute gem of a human! All of the lovely ladies at the Burlington location are friendly and welcoming! I always look forward to my visits (and the amazing results) !! read more

I went for my first Botox treatment. Kaitlin Notarfrancesco was the nurse who did my procedure. She was beyond gentle and did an amazing job on my face. She was also super helpful with answering my questions. I will definitely go back and recommend Kaitlin N. For any procedure!!! read more

Had a great experience today with Nurse practitioner Kaitlin Notarfrancesco!! She was honest and made me feel so comfortable with my very first treatment!! Highly recommend Kaitlin!!! read more

I had the best experience with Kaitlin for my fillers the last few times I saw her. She makes the whole experience pleasant. The results are amazing and the fillers last for a long time. I have been looking for a regular nurse for a while and finally found her. Thank you Kaitlin..5 stars, because thats thr highest it goes! read more

I have been going for over a year now for various treatments. The staff is so wonderful and cheerful. I always leave feeling great and get so many compliments on my skin. I've tried IPL, laser treatments, chemical peels and microdermabrasion with them and have been very happy with the service and treatments. Thanks Ladies!! read more

I was really impressed with Laser Gentle. I had been to a previous location, and although the nurse I had seen before was no longer there, I was confidant in the work that I was getting done. Something that contiues to impress me is how gentle, informative, and precise everyone here is. I am always a little bit nervous before a procedure and I have 5 million questions, but I've never felt like anyone is rushing me to a decision or pushing something on me. Even though Burlington isn't exactly the closest to me (I live in Cambridge), I still am loyal to Laser Gentle and make the trip out of the city specifically to see them. read more

I recently had a consultation with Katelyn and was so impressed with her knowledge, her honestly on what would and wouldn't work for me. Far different than my last experience at another Medspa (used IPL and Fraxel on my melasma, which an esthetician should know was a NO-NO) Katelyn's knowledge gave me the peace of mind that I'll be in good hands. read more

Kaitlin is my girl!! I've been going to her for a year now for laser hair removal (Brazilian and armpits). She is extremely professional and makes me feel super comfortable in what could be a really uncomfortable situation (think naked on a table while being zapped!). I recently started seeing Deanna as well, and she has been just as wonderful. Both ladies are so easy to talk to which makes for a great distraction during treatment. Would highly recommend both of these ladies for any med spa services! read more

Super friendly!!! And informative. My procedure went smoothly but they gave me plenty of time to rest between applications without rushing me at all. Stellar service. read more

I was really impressed with the Botox session at Laser Gentle. In the past I have used a Plastic Surgeon thinking that would be the safest and most effective person to apply. That service cost me $500 a fee that really pushed my budget. When ready for Botox again I saw a Groupon to Laser Gentle and with trepidations concerning droopy eye or some other issue - I purchased. The procedure was expertly handled at a price I could afford. I will most definitely continue to use Laser Gentle in Burlington. They run great specials have a great professional staff who I have immense trust in and I have fillers on my list to have done there as soon as I save enough money ;-)). Highly recommended! read more

When you invest in yourself you only want the best. I am so lucky to have found Caitlin at Laser Gentle. She is the manager of the Burlington location, as well as a seasoned Esthetician. I have seen her for coolsculpting on my love handles and arms, as well as dermaplaning and a Silkpeel on my face. I have always had issues with stubborn fat on my arms and flanks, and coolsculpting was exactly what I needed. I have some minor scarring/discoloration on my face that I was hoping to resolve. Caitlin recommended the dermaplaning a Silkpeel and I am in love with the results. She will tailor a treatment plan exactly for your needs. She is honest about results and expectations and explains all procedures down to the fine details. She answered all of my questions with ease and was just so easy to talk to. She is extremely knowledgeable about every treatment offered at the spa. I wouldn't trust anyone but Caitlin and her staff for my cosmetic needs. My results so far have exceeded my expectations. Prices are more than reasonable and fair. I will never go anywhere else! read more

I'd had part of a laser package with this team at a prior location, and it was fine, nothing amazing. With time, and the recent move to new Burlington office (which is very convenient, clean, and modern), I returned. I was wowed. Team is very friendly and professional, space is spotless, and range of treatments has really expanded. I had two treatments, both of which tend to be painful, here recently, and I can honestly say, they went above and beyond expectations to keep me comfortable and did a very thorough job. Sales pressure at the consultation was low, pricing was fair. I tend to be very critical of medical/paramedical businesses, and I would return here without hesitation. read more

I took the plunge and decided to get velashape. They make you very comfortable here and are very welcoming through out the procedure

Had a wonderful experience in the beautiful new Burlington office. Had the photo facial with Angelica and it was easy fast and effective! Looking forward to more good experiences from a lovely staff in a great new location! read more

All the staff at Laser Gentle are so warm and friendly but I've gone to Michelle for both botox and filler under my eyes and she is amazing. I went with my mother and neither of us had botox before and she explained everything and what botox could and could not do. I went back a few weeks later for the filler and am very happy with the results. I've been back for botox as well and have another appointment coming up. I don't think I would go anywhere else after the experience I've had there. My brother also goes there for laser and is very happy, he's the one who recommended it to us. read more

Update: Ther lump I received frim this company's previous company remains. The nurse who works or worked for this company's owners stated. When I returned after a year from the injection, that I either had a "mosquito bite or pumple" in the very same injection site. Honestly is always the best policy, I am afraid to say that over two years later, the lump at the injection site remains from going under the skin too deep, causung mist likely a hematoma, which will most likely never go away. All the while, I never went to this business to get botox, but instead, went for a facial. I was talked into getting rid of my 11s by the girl at the desk and the nurse, when I never inquired about botox. Everyone should realize that you can end up with a permanent lump on your face, despite the fact that the employess will say what they said to me when I told them that I really dint trust getting botox because of possible side effects, they replued. "Ahh, anothing will happen." Read and research yourself...PLEASE!!! read more

I had the Silkpeel treatment - which is a deep exploitation my skin felt very clean and soft after the treatment - but it is recommended that you do a series of these to see any visible improvement - but all in all - it was relaxing and my felt felt great after this treatment. read more

I have been getting botox at Laser Gentle in Burlington for over a year now. I have had it done elsewhere in the past but found the pricing here to be the best around. I have been pleased with the results. It does what it is supposed to and lasts a good 3 months in between visits. I also was very pleased when one time it wore off rather quickly and they were very good about getting me back in to do it again at no additional cost and with no questions asked. I will keep going back. Thinking about trying something else in addition too :) read more

I have never wrote a review before but feel the obligation to the society to share my experience at Laser Gentle Medical. By no means is this a witch hunt, just hoping by sharing my experience I save others from the same pain. Firstly, DO NOT pay in advance for any packages or let them foul you that you are getting a deal cause weeks later they will sell the same item at 50% off and will have no consideration for you, their answer is "you have already purchased a package" even though you have not even used any sessions. Secondly, with the continuous staff turnover you will not deal with the same folks - they simply lie to sell. The Groupon deals are good and that's where it should end, do not let them foul you into giving them more money. Thirdly, once they have your money, you will get ZERO customer service. Many unprofessional, inexperienced and rude staff with no consulting expertise. But they act like experts when they are lying to sell so when you get no results they will say "you need more sessions" or they will ignore you. I highly recommend just staying away from this place. read more