I arrived 10 minutes before opening and parked to wait for my family to arrive before we ate here…read moretogether. A few minutes passed and a man approached my car and tapped on the window. He told me he owned the parking lot (he specifically said parking lot) and that I needed to leave. I told him I was waiting for my family and we were going to eat at the restaurant. He said the restaurant wasn't open and I needed to leave. I asked if the restaurant opened in 10 minutes (now technically 7 minutes as I looked at the clock) and he said yes, but its not open yet, and I needed to leave. Completely confused I asked if I could wait here 7 minutes until it opened. He said no, I needed to leave. So I left and we ate somewhere else! Do not go here unless you want to be told to leave!

stopped in for dinner.. the decor is well, lets say distressed. the candle on the table was housed…read morein an ashtray disguised with tin foil. The dinner, we both ordered fish and chips which came with salad or cole slaw, we took the cole slaw.. what should have been the mayo on the slaw, we still arent sure what it was...it has a certain viscosity ...brrr and tasted awful. I ordered a shrimp cocktail, it came out and was freezer burnt and an aweful taste.. I ate one and my husband tried one to see what all my huffing was about.. thats all he ate also. The fish was frozen then fried pieces and it looked and tasted like it was fried in OLD grease. The taste was discusting. Do yourself a favor, skip this place.

We Stayed here because it's by the mall and the indoor pool. Turns out they have the greatest staff…read moretoo. Didn't catch the housekeeper's name that was helpful but she was gem. The guy at the counter was David he to was very helpful. He was able to get my mom and I some hot coco and good suggestions on the snacks. Thanks again for the great service.

This hotel is the perfect place for an extended stay. The workspace is smartly laid out with plenty…read moreof storage. The free high speed wifi is the quickest I have ever experienced! Free continental breakfast served every day. They have a pool and their fitness room and guest laundry is available 24 hours a day. The kitchen, while small, is very new with upgraded features. The closets are crazy huge! They have a front hall closet in the kitchen which can double as a pantry if staying awhile. The shower heads are mounted really high-a bonus for tall people but difficult to adjust if you are 5'2"! I can reach on my toes... Plenty of outlets by the beds with USB charging points-one on each side of the bed. Lots of closet space in the bedroom as well. The staff is very friendly and go out of their way to be helpful. The entire place has a very good feeling about it. Very comfortable and pleasant. Very quiet, which was surprising due to the location. I had no traffic noise at all.

Unfortunately we found multiple bed bugs in our room and when we brought it to the manager's…read moreattention she was quick to dismiss it. The reason we found the bugs was because when we first walked into the room both queen size beds were sloped to one side. Upon further examination we discovered that the box springs on both beds were flipped upside down. Now wondering if it's because they were looking for the bed bugs? Absolutely would not recommend staying here.

Had a wedding venue. Hotel said we can stay there for a discounted price. On the day of the event I…read moregot a few rooms and they said, I couldn't get it for a discounted price. Because it needed to be ordered a month prior. Which is total bull crap, because we got our room a week Prior to the event, we had a lot of people from out of town. Got rooms, but unfortunately, they did not get the discounted price

I stayed here during the end of December and early January to attend my mother's funeral. Tim and…read morehis mother were warm and gracious hosts and when I came down with a cold brought me herbal teas and offered to pick up supplies and cold medication at the store- way above & beyond hospitality services I could have found elsewhere! My room was warmly decorated in Lodge style furnishings and clean, plush bedding. There was even a cute Moose rug next to my bed! My room was very clean and cleaning staff were friendly and helpful and brought me towels, kleenex, and extra coffee supplies with a smile. The place is very peaceful and I so enjoyed the tranquil pond views and watching and feeding the ducks and geese. I will recommend this place to everyone I know who travels to this area of Michigan. The LA Cafe restaurant is right next door with great food, baked goods and expresso coffee drinks. Convenient! I saw the previous bad reviews from a few individuals and can only imagine that they are not happy in many areas of their life. This place, the owners, Tim and his Mom, and their excellent staff are peaceful loving service oriented gems in the world of hospitality! All American Good old fashioned service at it's best! I salute you for the wonderful place you have created.

If I could give it negative stars I would. Was awakened at 1:45 am to ambulance, fire trucks and…read morepolice because the front desk person overdosed and needed narcan! Stay away!!!!! Horrific experience! No! No!No! I would rather sleep in my car!!!!

This Hyatt House is perfect for a night after a concert at Pine Knob. It's about a 15 minute drive…read moreto the venue, and they even have a contact for a driver who makes loops between the hotel and Pine Knob for concerts. I think it's $40 per person, so a bit pricey, but a nice option for those who don't want to drive. We were able to check in right when we arrived around 4 and I was so happy with the room - it was clean and super cold! There's a pool, fitness center, bar, free breakfast, snacks for sale, an outdoor patio area, and I think it's dog-friendly. We got a drink at the bar and the bartender was friendly and quick with service. They even have a menu of food you can order for your room (pizza, salads, burgers, etc.). The room had a coffee maker, fridge, and microwave and the bed was super comfortable. I'd definitely stay here again for another Pine Knob concert in the future.

This hotel really struck me by surprise. And a good and bad way. When we arrived, I was excited…read morebecause it's near a beautiful mall, Great Lakes Crossing with many attractions and stores. However, within the hotel, there were some issues... The room was dark like there were lamps, but it still felt very dark. The room was extremely clean however there were some stains on the sheets during a really heavy rain storm. We were laying down when all of a sudden there was a knock on the door. It was the maintenance man. He asked if he could come into the room and check and see if there was a leak. I was not dressed properly and I said I'll check. I will check the bathroom and I checked the window and I didn't see anything. A few moments later, we received a call from the front desk demanding that they enter the room once again, I was not dressed properly nor was anyone in my party. We found a male in our party to come up to the room to which they entered with the male present and noticed that there was in fact water on the carpet by the window. This water had caused a leak into the room below ours from the intense rainstorm. I'd like to note throughout this entire process a refund was never offered. An apology was given for having to enter our room so abruptly, however a refund was never offered. As a female traveler who often travels alone. I was very disappointed that the front desk staff didn't understand why I didn't want a mysterious person entering my room. Because of the wet floor, we were never offered a refund. We were never offered anything complementary which really disappointed me as a Hilton rewards member. Overall, besides this experience, they have a complementary free breakfast, but I was just disappointed in the lack of apology or compensation following this experience. I hope the people below us receive from form of room change or compensation as their rule receive the The leak do the intense rain storm. I guess I should also mention there is a fitness center. There are computers with printing access and Internet and there is a swimming pool. There are also meeting rooms and a bar.

I stayed in the king suite which was a very clean, spacious and comfortable room. I loved that they…read morehad refillable shampoo/conditioner/bodywash instead of the little single use bottles. The shower was the highlight of the room. spacious, large head with high pressure and a modern design with glass and white tile. I payed the $5 for the upgraded internet and it was well worth it for the lightning-fast speeds. I tried out the pool and waded waist deep, but it was small, cold and nothing special. I really wished they had a hot tub. It was nice to have the little shop downstairs to get water during the evening. They also have a nice selection of snacks and microwavable if you don't want to go anywhere. The only problem was the people above us. Kids running back and forth and slamming into the walls throughout the day and night, making it hard to get a good nights sleep. I really wish they would put large families of kids on the lower floors and put singles and adult couples higher up, so they don't have to be tortured by noise. for $185 a night it was pretty nice.

The service from staff here is excellent. Hotel is brand new…read moreand it shows. Rooms are very clean and the TV is HUGE! Very comfortable beds and large bathroom. HVAC unit is quiet and does the job. The only drawback here is the breakfast: food is pretty bad and coffee is just plain awful. Overall a great place to stay and if back in the area, would definitely come back here!

Very nice! Easy parking, welcomed as soon as we entered- old school charm to this place!…read more Whitefish dip for an appetizer and a nice bottle of wine- and priced pretty well. 4 of us for dinner- soup and salads were very good, I enjoyed the seafood bisque. We had a variety of entrees, all done wonderfully and good sized portions. Dessert was cheesecake and a brownie with ice cream, neither was anything special. Service was just ok, she seemed rushed even though it wasn't crowded. Worth a second trip, the menu is extensive.

My first time here and it was quite good!…read more We ordered calamari and it was calamari strips and not calamari rings. It didn't matter to me as I like all calamari but I do wish I knew it was served with green peppers - I get acid reflex from green peppers and the calamari just sitting on them is enough to start acid production. Thankfully I snagged the calamari on the top of the mound and hubby ate the calamari touching the peppers. The dipping sauce was kind of odd and I was not a fan. Hubby got French onion soup and enjoyed and I really liked the salad (forgot the name of it - it had dried cherries and pine nuts among other things). The bread was bread. Hubby could not stop eating it, I picked at a piece...but that is our bread relationship. Hubby got cedar plank fish for dinner and it was seasoned well. Delicious! I opted to just get another appetizer for my dinner - the ahi tuna with seaweed salad. Overall, everything was good and I would come back!

My husband and I are new to the area and decided that joining the moose club would be a nice way to…read moremeet others and making a few new friends would be great!! Nice people and friendly staff !!

Join the Moose! It's a great place! Taco Wednesday is excellent! Fish fry and a special on Friday!read more

They are making upgrades to this hotel. It is nice inside but looks like it may be closed or under…read moreconstruction which it is. The room was nice and clean...plus I do my own cleaning as well. The front desk staff were very attentive and helpful. We drank some coffee but didn't partake in the breakfast offered. I would stay there again.

We decided to stay for a stay-cation - The rooms are all being remodeled and I'm not sure if we had…read morea newly renovated one but it was nice. I thought the staff was exceptionally nice, the food in the little store was not crazy expensive, and the beds were comfy. I did not think the breakfast was GREAT, but it was fine. The pool was a little yucky, but I think they usually are. Other guests were nice. It was a good place to stay for NYE.

I am traveling for work, and my king room was very nice. My room and the common area were clean…read more The breakfast had decent variety but some of the hot items like eggs and potatoes were cold. This hotel could use some updating as it is looking dated and a little shabby.

I would NOT stay here again. This hotel smells terrible. I had to buy air fresheners because the…read moresmell gave me a headache. You can tell by the damage on the door frame that someone has broken into the room I stayed in. The fitness center is pathetic. The elliptical doesn't work and only one of the two treadmills operates. The hand weights are completely rusted. The parking lot was trashy and the exterior lights were flashing in and out. The only good thing I have to say is the lady working the front desk was very nice.