We've visited San Fernando Mission Cemetery several times to attend services and funerals for…read morefamily and friends, however this is the first time we've experienced their hands on customer care regarding funeral services during the passing of my beloved mom two months ago. My parents have purchased their resting place and services here at San Fernando Mission Cemetery more than two decades ago. My beloved mom was diagnosed with cancer and within 6 months she passed. Estela Sanchez, one of the funeral directors that took care of all our family's needs were excellent from beginning to end. She took care of everything for my dad and our family. At the time of passing, the mortuary came to the house and collected my mom's body within two hours of her passing. They gave full care and consideration for other family members that arrived late early morning to say their proper farewell. Following the days before the services, mass and funeral we were contacted several times to inform us and remind us of the schedule. We had the pleasure of working with Deacon Johnson assisting the mass and taking care of the services for my beloved mom. Deacon Johnson from San Fernando Mission Cemetery also coordinated with our parish priest Father Lawerence to have the funeral mass for our beloved mom. We had the proper Catholic funeral mass. San Fernando Mission Cemetery even had the plaque ready for my beloved mom's resting place when they said it would be. Thankful for the care, consideration and kindness San Fernando Mission Cemetery provided my dad and our family during services, funeral and mass for our beloved mom. We know her remains lay safe in her resting spot at San Fernando Mission Cemetery. She is in eternal rest in the loving arms of God in Heaven. We love and miss you so much mom. +++

My husband was buried yesterday, and today I returned to place flowers on his grave before heading…read morehome. Unfortunately, the cemetery staff failed to replace the flower vase after the burial. My husband was buried alongside his sister, and the vase that had previously been in place was never returned. I went to the cemetery office and was assured that someone would be sent immediately to resolve the issue. After waiting 30 minutes with no response, I called the office again because the flowers I had purchased were expensive and beginning to wilt in the heat. During that call, the staff member I spoke with appeared to have difficulty understanding the situation despite my explaining it multiple times. After I repeated the issue for a third time, she accused me of "screaming" at her, which was simply untrue. I do not scream or yell; I was firm, clear, and concise. It was evident that she did not fully understand my request, and although she attempted to reassure me, each time she restated the situation, her understanding was incorrect. When I asked to speak with a supervisor, she hung up on me. This occurred at approximately 9:45 a.m., and she had stated that she had only recently arrived at the office. The interaction was both upsetting and unprofessional during an already difficult and emotional time. In addition, I received two different price quotes for the same service--a basic grave opening and closing. The inconsistent pricing, combined with poor communication between the cemetery and my mortuary, created unnecessary confusion and frustration throughout the process. The only time I felt communication was prompt and attentive was when payment was being collected. Whether intentional or not, it seemed that once payment had been secured, customer service became a much lower priority. Regardless, I expected a far higher standard of care, communication, and professionalism during such a sensitive and emotional experience. My husband's parents are also buried at this cemetery. During this visit, I discovered that their flower vase was buried approximately six inches underground. Fortunately, a friend had a shovel available, but this raised additional concerns that maintenance issues and service requests are not being properly addressed. Due to the poor communication, inconsistent information, lack of professionalism, and apparent neglect of maintenance concerns, I will not be choosing this cemetery for my own future interment. Given the circumstances, I cannot recommend this cemetery to others and hope management takes meaningful steps to improve its level of service and care for grieving families.

Angel Memorials has already made three headstones for our loved ones who passed away without a…read morechance to say goodbye, two of them very unexpectedly. They have always done an excellent job--their customer service is truly unmatched, and the care and dedication they put into their work is evident in every detail. They even delivered them all the way to Loma Vista Memorial Park in Fullerton which meant so much to us. It is incredibly painful to see those photos, but at the same time, it is amazing to see how clear, detailed, and beautiful their work is. All I can say is thank you so much to everyone--to Alberto for all your help! Pauline who took my order, and the owner. Thank you from the bottom of my heart for everything.

Completely satisfied, great customer service would highly recommend the cost is efficient for…read moreanyone experiencing hard times and the turnaround time to have my plaque established was adequate

Came for a service for my aunt. It's pretty small but the staff was really nice and friendly…read more The kitchen area has tea and coffee. They a few couches and tables available. Theres a patio area as well and the chapel. The chapel is there biggest area all together. The restrooms were stocked up and clean. The parking lot is really small maybe 30 cars capacity.

I work for a facility in Sun Valley and Leticia Sandoval has helped one of our resident (with no…read morefamily). She has guided us on what to do to bring her body to her final resting

Two years ago, when my Mom's health began to deteriorate, my family and I sat down to discuss what…read moreto do when that fateful day comes and she passes away. I mean, how many people really know what to do at that terribly emotional and shocking time? Utter McKinley in The Valley (Mission Hills, to be exact) had provided services for previous relatives, but that was quite a while ago. So, I called them. Besides getting a general price quote, I was told that, day or night, just give 'em a call and they'd pick up the body. Early last month, Mom passed away at a skilled nursing facility, just 2 days prior to her 90th birthday. When my Sister called me with the news, before I headed to the site, I found my UM notes. It was evening, but I called their number anyway, and a gentleman answered! He was on-call at a sister mortuary, but said he'd coordinate sending 2 Utter McKinley representatives to come for her. Sure enough, in a bit over an hour, the fellows arrived (they were in Pasadena at the time) and took Mom back to the mortuary. In a matter of days, we met with Erick--one of the amazing Arrangements Counselors at UM. From the moment my Sister and I sat down with him, he was compassionate, professional, and kind. He made great suggestions, and helped us make decisions (there were a lot of them); and, at no time pressured us into a particular purchase. Last week, we had her funeral. When I told him my buddy put together a Celebration of Life video tribute, he said to email it to him. He burned a DVD, and we played it after the eulogy and other speeches. Such a kind offer, and the family/guests loved it. Once everything concluded, Erick accompanied the hearse and family to the cemetery. Oh, an additional shoutout to Kayla--also one of the Utter McKinley Arrangements Counselors. She did Mom's makeup, and her artistry was amazing. Many guests commented on how natural and at peace Mom looked. A historical note: The mortuary has been serving families at the Mission Hills location (corner of San Fernando Mission Boulevard and Columbus Avenue, across from the San Fernando Mission Hills Cemetery) since 1962! Prior to that, UM was located on Sunset Boulevard in Hollywood from the mid-30s through the 50s. My point is, this mortuary has been around for nearly 100 years. They do things right. When you lose a loved one, put your trust in Utter McKinley.

Erick at Utter Mckinney made our lives so much easier. After my mom's sudden passing. I appreciate…read morethe clap request for celebration of her Life. The colors of the casket and paperwork was simplified by Erick thank You

So much money these mortuaries charge... And then when you call you can't even get the service that…read moreyou would like. I called they're answering service after hours and said that they would open and turn over the cups for me by the graves. I got there, expecting to be able to put flowers in the cups, hence my mother and father and it was my father's birthday that day. Nothing was turned over and I had bought three bouquets to put between the two of them and I was only able to put the flowers in one. Very upset.

Horribly managed and maintained. The office staff have an excuse for everything without holding any…read moreaccountability. So disrespectful to have the graves of your loved ones so neglected. Caked in mud and overgrowth, tire tracks from their equipment. I was handed wet ones and told to get my own paper towels to clear mud off a grave. Really enjoyed the gaslighting from the office manager, because of course it was my fault for not calling prior to my visit to make sure they are doing their job. SMH

todo fue muy a tiempo y fue muy confortante para los que no pudimos asistir ya que estamos en otros…read morelugares

Todo estuvo mu tranquilo y en paz los dirigentes fueron muy serviciales y…read more pacientes con la familia y amistades muchas gracias por todos sus servicios en general todo el servicio funerario es muy eficiente en todo lo que hacen Que Dios los bendiga

Dignity did a great job organizing a funeral for a member of our family this year in the middle of…read morethe pandemic. There was a little bit of confusion about the funeral arrangements as Dignity was responsible for some items while the venue was responsible for others. Given the circumstances of the pandemic and the general confusion of trying to have a funeral with new county restrictions, we thought everything went well overall.

This facility is a CLASS ACT!! from start to finish was amazing. Sean was wonderful! He was so…read moreempathetic, communicated, and was just plain kind. I Thank you so much for making this very sad time for me and my family less stressful. You made this easy for all of us and for that we thank you soooooooooooo much. Pamela Steeves and Family

The person that came and bring the doves very punctual and professional. I ordered ten doves the…read morequality of service was excellent. The point was economical. A little bit of the represent releasing during a funeral service. We appreciated that extra detailed we will be contacting you guys soon

Thank you very much for your service everything came out perfect beautiful doves beautiful speech…read morebefore the release of the