We've visited San Fernando Mission Cemetery several times to attend services and funerals for…read morefamily and friends, however this is the first time we've experienced their hands on customer care regarding funeral services during the passing of my beloved mom two months ago. My parents have purchased their resting place and services here at San Fernando Mission Cemetery more than two decades ago. My beloved mom was diagnosed with cancer and within 6 months she passed. Estela Sanchez, one of the funeral directors that took care of all our family's needs were excellent from beginning to end. She took care of everything for my dad and our family. At the time of passing, the mortuary came to the house and collected my mom's body within two hours of her passing. They gave full care and consideration for other family members that arrived late early morning to say their proper farewell. Following the days before the services, mass and funeral we were contacted several times to inform us and remind us of the schedule. We had the pleasure of working with Deacon Johnson assisting the mass and taking care of the services for my beloved mom. Deacon Johnson from San Fernando Mission Cemetery also coordinated with our parish priest Father Lawerence to have the funeral mass for our beloved mom. We had the proper Catholic funeral mass. San Fernando Mission Cemetery even had the plaque ready for my beloved mom's resting place when they said it would be. Thankful for the care, consideration and kindness San Fernando Mission Cemetery provided my dad and our family during services, funeral and mass for our beloved mom. We know her remains lay safe in her resting spot at San Fernando Mission Cemetery. She is in eternal rest in the loving arms of God in Heaven. We love and miss you so much mom. +++

I am beyond disappointed with the way I was treated at San Fernando Mission mortuary. During one of…read morethe most painful moments of my life, Supervisor Michelle showed absolutely no compassion or professionalism toward me. Because I had previously left a review about their services, I truly felt targeted and treated unfairly. I was denied the opportunity to properly say my final goodbye to my grandmother, something no grieving family member should ever experience. Instead of handling the situation with empathy, Michelle was rude, dismissive, and confrontational. She even made a comment implying that "if she wasn't in uniform, things would be different," which felt completely inappropriate and intimidating coming from someone in a supervisory position. No family should have to deal with hostility, personal retaliation, or disrespect while mourning a loved one. I expected dignity and compassion from a place meant to honor people's final resting place, and sadly that is not what I experienced.

Todo estuvo mu tranquilo y en paz los dirigentes fueron muy serviciales y…read more pacientes con la familia y amistades muchas gracias por todos sus servicios en general todo el servicio funerario es muy eficiente en todo lo que hacen Que Dios los bendiga

I am beyond disappointed with the way I was treated at San Fernando Mission Cemetery. During one of…read morethe most painful moments of my life, Supervisor Michelle showed absolutely no compassion or professionalism toward me. Because I had previously left a review about their services, I truly felt targeted and treated unfairly. I was denied the opportunity to properly say my final goodbye to my grandmother, something no grieving family member should ever experience. Instead of handling the situation with empathy, Michelle was rude, dismissive, and confrontational. She even made a comment implying that "if she wasn't in uniform, things would be different," which felt completely inappropriate and intimidating coming from someone in a supervisory position. No family should have to deal with hostility, personal retaliation, or disrespect while mourning a loved one. I expected dignity and compassion from a place meant to honor people's final resting place, and sadly that is not what I experienced.

Super professional and very helpful. They helped me coordinate during the holidays and during an…read moreunexpected tragic time. They were kind, hands on, and went above and beyond the call of duty. Highly recommended for anyone in Southern California

we recommend not taking the online reviews at face value, since there's only five and the company…read morehas supposedly been open for many years according to the website. Please check around please talk to other funeral homes in your area before you ever talk to this person. We never want someone to go through what we did.

Two years ago, when my Mom's health began to deteriorate, my family and I sat down to discuss what…read moreto do when that fateful day comes and she passes away. I mean, how many people really know what to do at that terribly emotional and shocking time? Utter McKinley in The Valley (Mission Hills, to be exact) had provided services for previous relatives, but that was quite a while ago. So, I called them. Besides getting a general price quote, I was told that, day or night, just give 'em a call and they'd pick up the body. Early last month, Mom passed away at a skilled nursing facility, just 2 days prior to her 90th birthday. When my Sister called me with the news, before I headed to the site, I found my UM notes. It was evening, but I called their number anyway, and a gentleman answered! He was on-call at a sister mortuary, but said he'd coordinate sending 2 Utter McKinley representatives to come for her. Sure enough, in a bit over an hour, the fellows arrived (they were in Pasadena at the time) and took Mom back to the mortuary. In a matter of days, we met with Erick--one of the amazing Arrangements Counselors at UM. From the moment my Sister and I sat down with him, he was compassionate, professional, and kind. He made great suggestions, and helped us make decisions (there were a lot of them); and, at no time pressured us into a particular purchase. Last week, we had her funeral. When I told him my buddy put together a Celebration of Life video tribute, he said to email it to him. He burned a DVD, and we played it after the eulogy and other speeches. Such a kind offer, and the family/guests loved it. Once everything concluded, Erick accompanied the hearse and family to the cemetery. Oh, an additional shoutout to Kayla--also one of the Utter McKinley Arrangements Counselors. She did Mom's makeup, and her artistry was amazing. Many guests commented on how natural and at peace Mom looked. A historical note: The mortuary has been serving families at the Mission Hills location (corner of San Fernando Mission Boulevard and Columbus Avenue, across from the San Fernando Mission Hills Cemetery) since 1962! Prior to that, UM was located on Sunset Boulevard in Hollywood from the mid-30s through the 50s. My point is, this mortuary has been around for nearly 100 years. They do things right. When you lose a loved one, put your trust in Utter McKinley.

Erick at Utter Mckinney made our lives so much easier. After my mom's sudden passing. I appreciate…read morethe clap request for celebration of her Life. The colors of the casket and paperwork was simplified by Erick thank You

Angel Memorials has already made three headstones for our loved ones who passed away without a…read morechance to say goodbye, two of them very unexpectedly. They have always done an excellent job--their customer service is truly unmatched, and the care and dedication they put into their work is evident in every detail. They even delivered them all the way to Loma Vista Memorial Park in Fullerton which meant so much to us. It is incredibly painful to see those photos, but at the same time, it is amazing to see how clear, detailed, and beautiful their work is. All I can say is thank you so much to everyone--to Alberto for all your help! Pauline who took my order, and the owner. Thank you from the bottom of my heart for everything.

Completely satisfied, great customer service would highly recommend the cost is efficient for…read moreanyone experiencing hard times and the turnaround time to have my plaque established was adequate

My mother wished to be cremated and so our family turned to Bastian and Perrott because of their…read moregood reviews. But, they let us down. Before a body can be cremated, the cause of death needs to be reported by the doctor and it needs to be registered with the county. My mother died on a Friday afternoon at a board and care facility where she had just entered hospice. I was at the facility along with the hospice nurse during my call to Bastian and Perrott. The hospice nurse and I provided all the information Bastian and Perrott required, including the name of the hospice doctor and his phone number. The hospice nurse assured me the hospice doctor was very responsive and would be available the following Monday (day #3). That Wednesday (day #5), I met with Bob to pick out an urn, get an update and pay. My mother had not been cremated and was told they were still working through the paperwork. I was reassured there was still time for my mother to be cremated--I could pick up her ashes on Saturday for her Sunday (day #9) offsite funeral. Bob said he would call me the next day. I was busy with the funeral arrangements Thursday morning and forgot about Bob until he called that afternoon (day #6). He still did not have the cause of death report, the key factor for cremation to proceed, and was waiting for my mother's regular doctor to respond. I asked why the hospice doctor wasn't involved and why did Bastian and Perrott wait so long to notify me of the delay. Bob explained that they didn't want to bother the family during this stressful time. I told him that I was much more upset now--because it was too late and now impossible to get my mother's ashes to her funeral--than I would have been if he let me know Tuesday or when we met the day before when there was still time. After I got off the phone with Bob, I immediately called the hospice agency. They took care of the cause of death report with the hospice doctor in 1 1/2 hours. They also told me that no one at Bastian and Perrott had ever faxed them the form that the hospice doctor needed to complete. When I called Bastian and Perrott the next day, Friday (day #7), they said they had the doctor's information and now needed to register with LA County. Basically, as soon as the hospice doctor, who they were originally directed to, got involved, the cremation process moved forward very quickly. To further emphasize this, my mother's ashes were ready for pick-up on Tuesday (day #10), three days after the hospice got involved. If Bastian and Perrott had contacted the hospice doctor as they had been directed, or even by day #4/5, my mother's ashes could have been ready for her funeral service. I was extremely disappointed with Bastian and Perrott. They dropped the ball, dithered for over 3 1/2 days, thereby making it impossible for my mother's ashes to be present at her funeral. Instead of responding with sensitivity and real help during an especially sad time, Bastian and Perrott contributed further to our family's distress and pain.

Bob, the director was an absolute pleasure to work with. He was courteous and respectful and…read moreexplained every detail with patience and kindness. The entire process was seamless. We had contracted another funeral home that had gone out of business and Bob made arrangements last minute for my mother without any hesitation or hassle. I highly recommend.

So much money these mortuaries charge... And then when you call you can't even get the service that…read moreyou would like. I called they're answering service after hours and said that they would open and turn over the cups for me by the graves. I got there, expecting to be able to put flowers in the cups, hence my mother and father and it was my father's birthday that day. Nothing was turned over and I had bought three bouquets to put between the two of them and I was only able to put the flowers in one. Very upset.

Horribly managed and maintained. The office staff have an excuse for everything without holding any…read moreaccountability. So disrespectful to have the graves of your loved ones so neglected. Caked in mud and overgrowth, tire tracks from their equipment. I was handed wet ones and told to get my own paper towels to clear mud off a grave. Really enjoyed the gaslighting from the office manager, because of course it was my fault for not calling prior to my visit to make sure they are doing their job. SMH

The services, hospitality, and staff were so helpful. The establishment was able to host such a…read morelarge gathering under the worst circumstances. If you're considering having a service or a viewing at the eternal valley memorial park mortuary, just know that you're in good hands.

I haven't been here for a very long time. This time, I came for a service and funeral of a friend…read more I must say that its starting to look like Forest Lawn by having their own Chapels onsite. I believe its very convenient to have everything in one location and provides additional value to keep everything local. The staff was friendly and helpful. The director/staff were present the entire time of the service.

They provide excellent service during a very difficult time. They were quite a distance from where…read moreI lived but it was worth the drive. I highly recommend.

I recently lost my son Christopher and went to Rose Family Funeral Home to make arrangements for…read morehis service. William was incredible as was Dani, and the entire staff made me feel like I was their only priority. They made everything seamless and took so much of the stress off of me. I just would like to say thank you so much for giving my son such a beautiful service and for taking such good care of him until he was with me again.

I was going through a hard time my uncle passed away, and I needed a big poster to take to another…read morecountries since we were not gonna be able to do an open casket funeral service there, and thankfully, they were able to help me create the design added and add dates, names, etc., on the picture it came out so beautiful. I went back to purchase work copies. Highly recommend.

I was looking to print some digital photos and was hoping to go with a small business instead of…read moregoing to a FedEx or Shutterfly. I reached out on Yelp because this business came up when searching for photo printing services but was very disappointed with the quality. This business doesn't seem to have experience with printing regular photos in standard photo sizes, and I wish they just refused to take my order instead of wasting my time & money. For context, I was shown proofs before printing and several of the photos were distorted to fit the dimensions of the print. When I asked if they could just crop it to avoid the distortion, they seemed to struggle to figure out how to do that. I was there for a total of 45 minutes, and I ended up with only 4 or 5 prints because they did not know how to fix the issue. Granted the prints came out well, but I probably spent double or triple the price for what I would've gotten at a FedEx without the convenience or speed. I honestly should've just walked away but didn't want to walk out empty handed for the time I spent waiting. Now I regret paying full price for subpar service and a disappointingly incomplete order.