I just want to come here and say that this is the best place my car could've been left after the…read morecrash very attentive both the manager and the lady in the front desk took care of me and my car were so nice and never left me with a doubt my car was left brand new and honestly they did a great job would recommend!!!!

Hello, back again with another review. STILL waiting for them to pay my insurance company. It's…read morebeen a little under a year now. The company is money hungry!! They were paid twice and still haven't gave me my money!! They stated that they were issuing the refund in June..JUNE, it is now getting ready to be November and these people have not issued not one check. Not even half of it. They are a SCAM!! Do not leave your car with these people.

Wrote a review on google 6 months ago, it mysteriously disappeared.. before that noticed another…read morecommenter write a negative review, theirs also "disappeared". Which makes me think this establishment can manipulate metrics to only show the positive reviews which is unscrupulous. Honestly, am amazed at all of their glowing reviews which places me as the exception.. Pls see pics of their work & zoom in. Back in 11/2024 my vehicle was parked in the parking lot by valet to which the very same valet driver while moving another customer's vehicle, hit mine in the process.. Due to the "raving reviews" I opted to take my vehicle here for body work.. Big mistake. Can't discredit their courtesy at first glance nor their congeniality.. However, when it came to picking up my vehicle & scanning it thoroughly this is where I uncovered deceit. First off, was never provided any updates or feedback leading up to me picking up my vehicle. Radio silence. I was the one reaching out inquiring about the status. If you as the reps of this establishment respond back to my post & lie & say you kept me posted throughout the duration, that's a lie. I had to establish the contact. Upon picking up my vehicle in 1/2025, forgot the guy's name, however he's the older gentlemen, he informed me my vehicle is outside & hands me over my keys. Thought that was mad odd so I said "hey, can you come out with me so we can view the work repaired together". He obliged. Note, weather was dreary & wet the day of pick up. As I'm looking around to observe if there are any discrepancies, saw them & pointed them out to the gentleman. One of which was a black scrape mark embedded in the bumper area. So, I asked if this is a "new" bumper why is there a noticeable mark? He gave me a lame response, "well , it must of got there when the tech was placing the bumper on, he may have scratched it" ok, fine.. As a result, he did return my vehicle back to the tech to "touch up" that blemish. After the touch up, it was still noticeable plus a part of the bumper was not completely pushed in so they tried to manage but failed to push it in completely. Once I arrived home, the sun was now beaming to which allowed me to perform another scan of my vehicle. It was there I discovered other issues. In their defense, they did since I was under warranty , attempted to warranty their work by remediating the flaws including me pointing out glued up sides in the crevices of the bumper. To which Azim said, "oh, that's just paint that bled over" . Any who, my vehicle was kept with them for another 2 weeks I believe. During that time, they did provide a loaner. When I picked up my vehicle, noticed papers where I store in the sun visor, rummaged through & placed on the passenger seat. The back seat area (I have leather seats) looked as if it was walked on as I saw muddy foot prints. Rude! Their aesthetic is grimy & unprofessional. Gaps still in the crevices of the bumper & fender plus the gaps between the bumper & headlight & hood, all optics. Fast forward to Feb 2025, I emailed them to showcase an image I took displaying ripples in the paint foundation. They ignored me so I sent a follow up email in March 2025 (still was ignored) informing them of that rippled paint issue as well as a bumper that is not pushed in & keeps sticking out! I contacted the 3rd party insurance that paid for the repair & that's when this establishment tried to contact me. At that point, I ignored them since I did not trust them to fix their mistakes. I instead, went to another body shop the 3rd party insurance approved. I was furious! Couldn't believe this happened to me especially since they've worked on luxury vehicles & had great results. The body shop that performed my post repairs, relayed when you lift the hood up, screws were missing, there was a huge gap between the hood & bumper. After removing the bumper, they stated the bumper was all glued up! Said , it looked like it was glued together to the Azim person & he dismissed my remarks. The hood needs a paint correction as my vehicle is not the same. I am fortunate, during my post repairs from another body shop, there are no longer gaps & glued up parts. Forgot to add, one of their employees stole my spray air freshener..

Had to replace RAV4 tail light. Fantastic service and best pricing. Done quickly while waiting…read more Very responsive, polite and easy to to work with.

They diagnosed and fixed it within a reasonable time. Keep me informed on progress.read more

HORRIBLE SERVICE; They will Take Advantage; i drive a 2018 range rover velar had a coolant leak…read moretook it to dannys they held my car for 3 days and when u received my car i paid my balance all to not have the issue fixed they didnt even put coolant in my car which made it overheat more and mind you i pad for coolant. when i brought it back the same day the claimed to of put coolant in. they also said they changed my water pump lol i took it to two other mechanics that said the water pump was never touched. when i confronted Danny about it he was speechless. this mechanic shop will take advantage of you if they think u dont know much about cars. i have proof that the water pump was never replaced. take a look at my picture below and ill let u decide if this is a new water pump or not.

I only wish I could give Royal Collision 10 stars instead of 5. Unfortunately, a night out in the…read moretown for wine caused me to scrape my M4's from bumper. I love my car, I even named her.. she's everything to me and we are closely connected. I don't just hand her off to anyone but after hearing about Royal Collision's work from a friend, and reading their amazing reviews online, I decided to meet with them and see what they could do to get things right again for me. I walked in and I was greeted by the young girl (I forgot her name, sorry!) at the front desk and then introduced to Sergio. They both know cars and it was easy for me to tell that Sergio was enthusiastic about the car scene and wanting to help me. The lobby was clean and they have coffee and water to hold you over through the stress. Sergio quickly came out to look at my car and drew up a quote for me. I asked him to re-apply Xpel clear bra on the front bumper of the car since the previous installation would have to be removed. I found the quote to be fair for the level of service, attention to detail, and impeccable work they do. It was the first and ONLY quote I received for my car.. I left him the keys and requested to please keep my car inside the garage and not outside so that Houston's heat wouldn't do a number on my leather in the 2 weeks I waited for the car's return. During this time, Sergio would always call me to keep me updated on the car's progress. I was in Miami and he gave me a call with photos to tell me that the shop who installed my carbon fiber splitters and front lip did so incorrectly causing damage to the bumper. What I appreciated was that he never tried to upsell me - I could have left it as it was because he told me it wouldn't show once the accessories were put back on but it would if I were ever to remove them to sell the car. I told him to fix it. Joe, the owner of Royal Collision, is a stand up, professional guy. Everything about him just oozes ... perfection. He wants his work perfect and he wants his clients happy. Which is why when the owner of that previous shop called him to speak about the work they had done he stood up for me despite being friends with them. He also personally explained the situation which I appreciated because I know he's very busy. I just got the car back today, as promised within the 2 weeks timeframe. IT LOOKS AMAZING. THEY WENT ABOVE AND BEYOND. JOE, SERGIO, THE GIRL AT THE FRONT, AND ROYAL COLLISION - I couldn't be happier. It looks perfect. The paint is an exact match, the Xpel is done flawlessly, and my accessories were put on perfectly. The front parking sensors work awesome. Thank you for caring about your customer's and placing us first. You are everything a business should aspire to be and I am so happy I found a new home for my car to get all my work done. All the best and thanks again! -Armand and Miscia the M4

They did a great job on my R8. My wrap was old and yellowing so it was a bear for them to get it…read moreoff and buff out some cuts the previous wrap installers had done to the hood. They did a great job and I'm certain out a lot of effort into it. They also buffed out a scratch on one carbon side blade. All around great job and done quickly. While it was there my AC stopped blowing cold and the diagnosed and recharged for no cost. Great shop.

The best auto body shop, I highly recommend. The staff is excellent and the body work is the best…read moreI've ever seen. The cost of my repair was very reasonable.

Hi everyone, I apologize for the delayed update. This is a continuation of my first post...just a…read moresecond update on my journey getting my car fixed. It's been a busy month for me. My insurance took a while to send the supplement over to JJ, but once JJ Auto Body received it, they got started right away, which I really appreciate. I just wanted to keep you all informed on what's going on. JJ Auto Body has continued to impress me throughout this entire process. I've never dealt with a body shop before, so this is my first experience, and I have to say...the consistent communication and updates have been phenomenal. You all know how it is being without your car, especially in Houston...it really feels like you've lost a part of your daily life. So staying updated on the progress has been very comforting. Again, thank you to JJ Auto Body for the consistent, great service. I'll be posting the final results of my car in my next update!

I am so glad I found this place. These guys are fantastic…read more Their work is top notch and they keep you informed the entire process. Sam was so kind to me and it was a nice surprise when the car came back detailed and looked brand new! Great job guys, if I ever need body work, I will be back!

I cannot thank Mr. Sam and his team enough for bringing my baby back to life. They were…read morecommunicative, punctual, and a true delight to work with. My car was brand new at the time of loss with extreme damage. Upon arrival to picking it up, it looked as good as new. The best service from the best team! Look no further for your vehicle repair needs!

While it's unfortunate that I had to end up here, because who like car accidents!? I am happy that…read moreI found Excel.-- They were recommended by my car insurance company and after seeing the positive reviews on Yelp, I figured I'd give them a try. Glad I did! From beginning to end, Marvin was extremely responsive, and very consistent and thorough with updates. My car was ready sooner than anticipated and it shocked me how BRAND NEW it looked. Thankful for Marvin and his team...if I ever need work done again (hopefully not!), I'd definitely return.

My sister-in-law scraped the right rear door on her RAV4…read more Based on the excellent work that Excel had done on a friend's Honda, I recommended that she take her RAV4 to Excel. She was thrilled with the paint and repair work that Excel did on her RAV4, plus they finished the work a day sooner than promised.

I got new key with chip in it on my Impala 2 days later after I got it done...I went to get my son…read morefrom his sister house an left key in my ignition an anti theft system light came on dash an my car wouldn't start ..So I call key tech an company they want to charge me 65$ to come back to do the same job...I'm a poor black single father an can't work for Uber after car still sitting for service I paid for to come back an I haven't drive car but one time after key programming.. Who I can contact for this or scheme..

still no response about my truck, I want the remanufactured engine that I paid for and I want it…read moredone! I have waited 7 months and I'm done waiting! I just can't believe in 7 months I have received zero phone calls, and I have had to physically go down to their shop just to see if there has been any progress and the engine is still sitting on an engine stand which happens to be the old engine it is not a remanufactured engine I saw it with my own two eyes. and I have paid this man in full over $4,800.... I'm broke because I don't have my truck to go to work! how is this good customer service? do something about it automotive diagnostic center!