The CVS pharmacy is quite far from my home and my work, but I continue going back because number…read moreone they have a drive-through and number two they know me and take good care of me. Especially the pharmacist Clarisse, she's so awesome and accommodating Definitely worth the drive

If I could give zero stars, I would. CVS Pharmacy is completely out of control…read more The lines are absolutely ridiculous--wrapped through the store, packed shoulder to shoulder, and barely moving. There is no system, no urgency, and no communication. People are just standing there, confused and frustrated, waiting for what feels like forever. This is not a one-time issue--it's every single time. This pharmacy is clearly understaffed, but more importantly, it is poorly managed. There is no triage system, no separate line for quick pickups, and no effort to move things efficiently. It's just chaos. And this is a pharmacy--people here are often sick, in pain, or just trying to get essential medication. What makes it even worse is that some of us don't even have other options. I would prefer to have my medication delivered, but my insurance does not allow it--so I'm forced to come here and deal with this situation. This is unacceptable, unprofessional, and honestly a health concern to have people packed into a slow-moving line like this. Management needs to take responsibility and fix this immediately. Do better.

North Hills, California…read more Halloween just passed and Walgreens have a good sale going on with the chocolates. Unfortunately, not all the stores have them like this one. They have plenty of selection but the deals weren't worth it. So I didn't buy anything. The store is well stocked, organized, and some part isn't well lit though. The employee greets you upon entering the store which is great. Parking is plenty that is shared with other businesses. Location is a little bit on the down side area. Holiday decors are on display.

I placed an order online today and I was notified that it was ready for pick up, so once I arrived,…read moreI checked in online and it instructed me to go over to the photo counter, saw a manger at register she proceeds to ask me if I was here for a photo pick up and I clarified and said no it was online order store item, so she delegated the task to another girl, who was rude just cause I told her that the online instructions said to get it here, she was trying to send me over to the regular register. Do better with your service and drop the attitude. She ignored me and started to talk to her coworker, as I said thank you, no acknowledgement. Sad, I can tell people don't like their jobs. This is the last time I visit this low budget location, parking is a nightmare and people are rude, homeless asking for money, cars are rude to pedestrians. It stressed me out just going over to pick up one item from here.

This store is amazing I always have a wonderful experience…read more Parking is always abundant They're open 24/7 Clean and organized Above all their customer service is always great I don't think the employees get much credit but ima give it where is due I made sure to get their names this time because good employees like them are becoming rare and I hope they come across this Anthony and especially Julio the shift leader went above and beyond to help me with a concern I had it was very busy but he took the time to address my concerns and of other customers Very fair and respectful again very rare for me to find in retail maybe it's just me idk but I gotta say something thanks a lot you two I wasn't expecting this level of service

If I could give less than 1 star. I would. I've been trying to get my daughter's ADHD meds for over…read morea month and I called last month and they said that they had it in stock and my doctor's office didn't get the prescription over fast enough to fill it before they went out of stock. I call today and suddenly they can't give that information for a controlled substance over the phone? Like I literally just called a few weeks ago. I worked for Walgreens years ago and we never had anything like this. This entire company has been circling the drain for decades now and hopefully they'll go out of business sooner rather than later.

Staff was very disrespectful grabbing my stuff out of the basket.And slamming it into a shopping…read morecart , I had food , eggs and other breakable items inside my cart,, he didn't care at all and expected me to pay for it after he damaged my goods.So I walked out , leaving the shopping cart there

Won't let me in even tho it 24 hours not sure why this a second time it happened the security say…read moreI can't come in till 2 hours won't say why but won't let me in even tho it say 24 hours management do better

Store was open during MLK and I visited this location to pick up my online order. This is a big…read morestore compared to the sun valley location, they do lock up most essentials here so you have to call staff to get your item. Large parking lot shared with other businesses as well. This store has a variety of items that you may need or looking for last minute. I like ordering online and picking up as this is more efficient for me.

This is the worst pharmacy ever! I have been on hold for over an hour and hung up on twice!…read moreRidiculous and if I go in they have terrible attitudes.

This isn't my local CVS, but I will swing by every once in awhile to pick up some essentials. It's…read morealways a serviceable shopping experience. They keep the basics well stocked as well as plenty of impulse buys to satisfy anyone's cravings. Staff is...present. They will help if you ask for it, but they also won't offer it if you don't. When you check out, they'll be friendly, but they also won't go out of their way to carry a conversation. I think if you're looking to just get in and out and you know exactly what you want, this is a good option for you.

This isn't my go to CVS but I had ordered a photo to be printed and this was the best option on my…read moreway home. I had placed the order on Friday but didn't get the chance to pick it up until Tuesday due to being out of town. The young man who was the cashier looked for my photo but couldn't find it, so the manager, Albert also began helping since there wasn't any other people in line. They looked and looked and couldn't find it. I showed my email to confirm I did pay for it and if this was the correct CVS. They were both super helpful and accommodating. Ultimately we couldn't find the photo and I had to reprint it but Albert assisted me the whole time. Great customer service! I will be back to this CVS moving forward.

God forbid someone under the age of 18 or 21 whatever the requirement are (cause you need ID to get…read moreDayQuil) doesn't have to buy it for a sick parent or guardian who can't leave their house. Aside from that, I think it should be advertised somewhere right there that you need to have an ID to buy that because it's not locked up either so. The CVS is great, but that was just highly irritating because not everyone has a car some people leave their IDs at home and have to take the bus or have to walk. 4.5 stars

This CVS is the one I prefer for my online orders. I usually order over the counter meds and beauty…read moreitems to be picked up here. When I get the Text/email notification that my order is ready for pick up I just head straight to the front counter, give them my name and they pass me my package. Simple... The parking lot has plenty of spaces and it's pretty accessible to get in & out of. They do have a drive through window here but I have never used it. The staff has always been friendly and helpful.

Van Nuys Pharmacy is the best I have ever used. They call me when it's time to refill my…read moremedications. The staff is the best ever. Very friendly and very professional. It is also in my cardiology office so it makes it very convenient. I never have to worry about getting my prescriptions filled. They are a great team. And they deliver my prescriptions. Eddie is my delivery guy and he is awesome. Thank you very much for being my Pharmacy. I would recommend this Pharmacy to anyone.

This is the best pharmacy and best service I have ever received. I do not have to call when it is…read moretime for the refills, pharmacist calls me and inform that meds will be delivered. All staff is very nice professional and organized. This is the only pharmacy I will be going to from now onwards.

This store has many (good) items locked away and so you do need to find an employee to help you…read moreout. However, that was not the case for me this time around as I had already placed my order online and needed to pick it up. I noticed only one cashier was on the floor and was doing her best to multitask with incoming customers. Large parking lot but can easily get full since mcdonalds and starbucks in same plaza, but I arrived early morning and I was able to see plenty of parking available.

We bought a $100 gift card and apparently it is a known issue that people scratch off the last 4…read moredigits of the card number as well as the security code and masterfully put it back into the packaging. Since there aren't any phone numbers to the store, I had to drive there only to be told there is nothing they can do. As it stands, I am out $100 plus the $6.95 activation fee. I was given the wrong number to call to tey and claim my money, had to drive back to the store again, only to find out the "offices are closed". If this is a known issue, perhaps, instead of locking $5 lipstick and deodorant lock these cards to protect your consumers. Obviously I lose the $106.95...thankfully the store is protected from the loss of a stolen lipstick. Disappointed

Prescription ordered by doctor from Sherman Oaks Hospital. It got here is 15 minutes and was filled…read morequickly. Just enough time to get a drink and slurp it down. Very well-organized store with security. I like the clean atmosphere.

I really hate to do this but you'll understand why as you read. So, my doctor put in for refills of…read morethree prescriptions I've been taking for over a year now for this little condition I have. Check. I get alerted when it's ready for pick up. Check. I always take advantage of their free delivery, which is great. I've been having these three prescriptions delivered for a year now without a problem. So, I go to my CVS account online to schedule the delivery. But for the first time, it says I have to talk to a pharmacist about one of them and answer some questions, after which they can deliver. Check. I call. After a few minutes on hold, I get some young woman who sounds like she's fifteen. Check. I said what questions do you have. She says something that makes no sense to me, but I answer all her questions and there were a lot. Check. Mind you, I have never had to answer questions before. Check. She verifies my address and says it will be delivered today. Fine. I ask if there's a window of delivery time, which there always is, as you have to be here to accept the delivery. She gets very irritated and nothing she's saying is making sense to me. Check. I finally get so frustrated that I say, "I'm speaking English here - I know I have to be here for the delivery and am just looking for a window - I've done this many times." Click. She hangs up on me. Check. I get a text saying they have my order and there's a link so I figure my time window will be there. But it wants a code they say is in an email they've sent. No email was sent. Check. So, I just figure it will show up when it shows up or I'll call in the morning. So, I'm about to go to bed when I decide to check on the original link I was sent. And what do I find? This young person has totally and obviously on purpose changed me to a shipment, meaning they mail it and I don't get it until Saturday. Not acceptable. It's two-thirty in the morning at this point - this store is twenty-four hours. So, I call. No one answers - for fifteen minutes. I call and get someone from the front of store and she informs me they're on their lunch break for thirty-five minutes. I decide to drive over there and just pick it up and so I can tell someone what happened. I get there. They're on their lunch until three-thirty. I decide to wait. I'm then told that their system is updating and won't be finished until four-thirty. I still wait. They finally open a window - well, "they" being one newbie who just started to work there. I tell him what happened - he's new - he hasn't a clue as to what I'm going on about. I tell him I just either want to pick it up now or have it delivered but the system is down and there's nothing he can do about it. I will remind at this point that we're talking about MEDICATION here. That someone needs. I may call over there in twenty minutes to see if their system has updated and if he can stop the shipment and deliver. At this point, if they can't stop the shipment they're gonna just have to do it all over again and deliver or, I suppose, I'll drive over there. I wrote a five-star review and noted that all the one-star reviews, of which there are MANY, seemed to be about the pharmacy there. Again, usually I set up the delivery online so I don't deal with them - very simple and works efficiently. But the young jerk who hung up on me? And then changed everything in the system to totally screw up everything on purpose. I don't wish anyone ill, but she should be fired. Sadly, as is obvious, no one from corporate OR this branch of CVS reads the comments. I'll do another update when all this is resolved. EDIT: I finally got someone on the phone at nine the next morning - she was appalled at what happened, cancelled the to be shipped order, scheduled the free delivery order, which arrived thirty minutes later. Thank heaven for a professional. Turns out she knew exactly who'd been the initial problem as they had two pharmacists out and had to bring in two new people. I don't like to get people in trouble, but if you're clearly out of your league, just get someone who knows how it works. I suspect she'll at least be talked to and since they record all calls I suggested they just listen to the call.