Roy, the owner of Blue Mountain Pools, has stood by his product every single step of the way. We…read morehad our old 90s pool refurbished. It looked gorgeous! I was so excited I couldn't wait to go swimming. Once inside I freaked out. All the tiles were scratched up. I couldn't believe it. Turns out one of the guys used the wrong rag to clean up and ended up scratching every single tile. Roy didn't miss a beat. He never played any games with me. Never gave me a hard time about it. He copped to the mistake and simply redid all the tiles. He handled the problem promptly and without any fuss. I really appreciate that. I have dragged that man over here several times to ask about this or that. He always shows up with a great can do attitude. You can trust him to do the right thing always. So refreshing. The pool is so beautiful now with the blue shiny tiles and the deep teal water. Sometimes I just lay outside looking at it. :) Ahhhh Summer.... wish it would last just a little bit longer.

If I could give zero stars for Blue Mountain Pools I would. Nothing but trouble due to one issue…read moreafter another. We had to threaten a law suit to get them to refund us money for faulty concrete. Today we had a contractor try to fix faulty concrete around the pool and discovered that the electrical conduit for the pool cover was only 1 1/2 to 3 inches below the surface of the concrete. This is a major code violation!!! The code requires 18" below the surface. When we called Blue Mountain Pools to cover cost of repair to reroute the electrical conduit - they denied responsibility.

Bobby helped us so much get our pool in top shape. We appreciate his knowledge, experience and…read moregreat customer service. Highly recommend.

Had to wait for the grandkids input to submit this review and it's Five Stars for a vinyl pool…read moreliner replacement. Stephan and crew had a deadline to meet and worked very hard to get the job done in time. The project went fairly smoothly, from the initial estimate (salvaged almost all of the original support walls), the liner installation and filling the pool by water tankers. Stephan and crew showed up on time and completed a nice clean job on schedule. We are very happy with the completed project and would not hesitate to recommend Haven Pool Spa and Hearth.

The ONLY company that actually answered my call the first time! Ended up hiring Chris and his crew…read moreto open my pool and Maintenance it during the season! Responsible prices and honesty all the way! Even replaced the pool light bulb for no charge! Thank you! Hight recommended!!!

I am really impressed with Chris I had him replace a liner and add a salt water converter to my…read morepool a little over a year ago, and when I had issues with the liner He stepped up to the plate and fixed it, he even went above and beyond what was expected, Id say hes dependable and honest and does exhalent work, Recommend Him to all my Friends Hands Down, Thanks Chris

We recently moved into a home that had a zero clearance wood-burning fireplace that was so small,…read moreit rendered it pretty useless. Since we knew we had a gas line running to our house, we decided to shop for a small, linear gas fireplace for the space. After visiting and pricing units at a number of different fireplace stores in and around Vancouver, we decided on a reasonably priced Enviro model that we found at Haven Spa Pool & Hearth on 9/19/20. We met with Kirk Neil who looked at our photos and the dimensions we had in hand, and walked us through our options based on our budget and our needs. At no time did he try to up-sale us which we appreciated. He then told us all about the unit we decided upon, answering all our questions. At that point, Kirk gave us a written estimate and we put down a very small deposit to have someone come to our home to get actual measurements, etc. We left the store feeling great about our choice, as well as the pricing for the unit and estimate for installation. Imagine my surprise and delight when the owner himself, Stephan, was the person who came to my home! Following that visit, pricing was confirmed and the date for installation, 10/26/29, was agreed upon. Installation day arrived and the Haven crew was here at their scheduled time. The installation of the unit was seamless from beginning to end. They were not only professional, but their attention to detail from running the gas line to framing out the area for the unit, was excellent. A few days following the install, I had a question about outside air that I was feeling around the unit. I called Haven, and within a couple of days, once again the owner, Stephan, came out to assess my concern. It was a minor issue which he himself resolved. (The fireplace tile and mantel were completed 11/28/20, by Jared of J. Tanner Tile & Stone, also a conscientious contractor who did an excellent job.) Although our room is still a work in progress, the Enviro fireplace gives us the hominess and added warmth that we were hoping for. If you're in the market for any type of fireplace and want to purchase it from a business that is involved from beginning to end, with great customer service and response times, I highly recommend Haven Spa Pool & Hearth.

I stopped in for some supplies since I was in the neighborhood. The staff was friendly and…read moreattentive, but their lack of knowledge lead to them giving me completely incorrect information and selling me items that were not what I asked for (the employee told me an item was "the same" as what I asked for, and I foolishly didn't read the label until after I got home, and this is what showed that the "same thing" as what I asked for was absolutely NOT). The store is clean, and they carry a large selection of hot tubs. There is plenty of parking in their own private lot.

There was no communication to tell us what part of the day the hot tub service crew was arriving,…read morewhich meant we could plan nothing else. The two-person crew were friendly and personable and our spa water was drained, re-filled and in good balance when they left. BUT the entire spa enclosure: walls, glass French door windows, sides of the spa and surrounding wooden deck was a mess of splattered white chemical spots EVERYWHERE. I was afraid it would not come off, so I had to scrub every surface on my hands and knees, etc, to get it back to normal. I called to complain and sent a photo, but have received no follow-up even though I was told the manager would be notified. Also, there was no promised follow-up regarding possible replacement of a spa neck pillow that was worn out. I'm left with the impression that this company does not care.

Helpful and knowledgeable customer service! Great location with lots of merchandise! We will be…read moreback!

Very dishonest paid $220 to get a leak fixed. The guy put some sort of epoxy and said if that…read moredidn't fix the leak he would fix it properly. When it started leaking again I reached out to him... and guess what, never heard back.

CCB# 178189 has had 3 suspensions due to lack of surety bond…read more Horrible service and customer relations. Took broken part and hasn't returned. Does not follow through with verbal commitments, hard to reach by phone. Refuses to tell me where he ordered my replacement part so I can still purchase it. Only good thing is he's not charging me for the initial $110 service call which he didn't reveal the amount of until we argued over his tardy follow up. His excuse was that he wasn't good at secretarial things. He was reminded that customer communication is not secretarial. He STILL has my original part!

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

First and foremost, Rick knows his $***. The guy has soooooooooo much experience and knowledge in…read morerepairing/replacing pool equipment. He has been out to the house twice, both times for a pump and filter replacement (second time was due to the recent winter storm) as well as new gas heater. His work is very clean and thorough. Don't trust anyone else to repair your pool equipment, he is one of the best around and he has a great personality. Ashlea is wonderful! She provides the best customer service you would expect from anyone. She and Rick are truly a pleasure to work with!

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

I needed a set of filters for my ThermoSpa hot tub at the last minute…read more I was thankful for the quality of the filters that they had but the price was steep and the chemicals were a lot more expensive than their online competition has the same thing for. They came to our home and gave us a bid for a fireplace insert and they were again over priced.

The workers here seem to be so departmentalized that they can't answer questions. They get…read morefrustrated at their customers and can't help come up with solutions. The employees will admit that they "don't have the best system" and can't seem to get to the screens they need to help answer questions. In other news, their repairs are only temporary and they try to upsell to new systems even though they putting the older system. We've used them for way too long but there just isn't anyone else in town to do the job. At the end of this transaction the worker was nice enough use his hand truck to take the chemicals out to the car.

I sent photos in for a delivery weeks ago. The driver called me before my delivery to talk about…read moreit, despite trying to coordinate in advance. Delivery took over two weeks, which was disappointing. I was told it would be first thing in the morning and received a call the day of the delivery and they said they were on their way. It's only about 45-60 minutes away. Nearly two hours later, they arrived. I wouldn't purchase for here if not for their contract with Costco. Employees gave me conflicting information and the one who worked at the Costco event seemed to not even care about what he was selling and did share much info. I ended up driving from Costco to the Emerald store to get better and more thorough information.

We had the Plumbing and Sewer Renewal Specialists come over to advise us on a sewage macerator -…read moreand they ended addressing a bigger problem by installing a sump pump. This saved us thousands of dollars, major headaches, and safeguarded our crawl space for years to come. Taylor was our guy and his team (another Taylor) were super professional, easy going, and had a level of quality that's hard to find.They also went way above and beyond. While in our crawl space, they noticed a dryer duct had come unhooked - and fixed it while they were working. I really appreciate that this company never tries to upsell and shoots straight when it comes to what is a critical repair and what can wait. They also give you a range of options that don't break the bank. These specialists are truly special.

I had Joel come out to take a look at a leak on my shower head. He took a quick look and told me…read morehow to fix it FREE of charge. He did offer to fix it himself of course for a price but I never felt pressured to say no. I tried fixing it myself following his advice and it worked! I wanted to give him some cash for at least making the drive out but he declined. The least I can do is give a good review. Will be using them again in the future for sure.