Chris Spa Medix - Outstanding Service! Grok recommended…read moreChris Spa Medix when my spa needed fixing, and he was the perfect choice. He repaired it quickly and professionally, even coming out after hours to get it running perfectly. Reliable, skilled, and truly goes above and beyond. Highly recommend Chris Spa Medix to anyone in the Portland, Oregon area!

Good job, easy to work with, and affordable. Going to hire him again…read more I don't have anything else to say

Hired to troubleshoot hot tub. Dan took the front panel off the hot tub and when he put the panel…read moreback on he cross threaded 2 screws and stripped out most of the remaining Philips heads screws by running them on with an impact driver. If someone can't screw 8 screws in without destroying them do you really want them working on your hot tub. Dan has made no effort to make this right.

We had our hot tub completely reconditioned by Dale and his crew in Hillsboro. We love our hot tub…read morenow. The work was performed fast and within budget. The company did a good job for us. Love the tub!

We had just moved Into a house with a pool that had been neglected. We needed a new pump, heater…read moreand filter. I started calling/emailing/Nextdoor looking for recommendations on a pool contractor or pool maintenance company. Of course, being the middle of summer, people were busy, prices were high and I was getting frustrated. Then I found Jump Right In, I sent John a text and he got back to me promptly. We met at the house, he sent me a bid later that evening and it was competitive yet reasonable. I went ahead with Jump Right in and I'm so glad I did. A+ service! I've even texted him a few times with questions and pictures of my PH and Chlorine. I will continue using this company.

John and his son Nick have done a phenomenal job getting our pool up and keeping it nice and clean!…read moreI have NO idea what I'm doing when it comes to pool. I even drained the thing and had full intentions of filling it in because I was so frustrated by it. John is extremely knowledgeable. I say this after many failed attempts at doing this myself (prior to draining it), trips back and forth to different pool stores in the area, and hundreds of dollars spent on chemicals. John not only got our pool up and running in a single day, but the pool looks great and is so clean! We also have a hot tub which he maintains as well. I wish I would have called him sooner- but really glad to have found him!

they have an excellent product, the Hot Spring Spa, but their repairs technicians are hired by "All…read moreSpa", and they are overbooked, and you are going to wait a long time for an appointment. Hot tub great, service sucks.

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

I can't believe I haven't left a review until now. I was just cruising their website (because I…read moreneed a part) and saw the reviews and it sparked my attention. This place is amazing. I've worked with them for years. They have gone above and beyond for many of my spa needs over the years and I would never buy a tub or accessories from anyone else. I've had my hot tub for more than 20 years and these guys are my ultimate go-to. Their responses are personalized and I feel like they're a part of my team. I have brought them several complex (and pain in the rear) issues and we always get them resolved.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

Serviced our pool last year and service was OK. This year, texted them about pool opening and…read moreservice. They replied they were scheduling it and heard nothing further. Texted more and got excuses about phone problems.Never responded and never provided this years service and never explained why.

Black Rock has overall been good to work with--they do routine servicing of our spa. Nice guys and…read moreknowledgeable. Their portal for scheduling is a bit rudimentary as far as being able to request appointments, and my sense is that they have so much business they have trouble keeping up with everything (ie communicating and keeping to a firm schedule). But they're a valuable resource and seem to be pretty unique in the western suburbs.

Shit sandwich... positive, negative, positive…read more Scott is a good man... Ernest and likable Some people don't know how to run a business... in this case you don't get price quotes before the work so the bill is huge before you realize what you are paying for... deadlines get missed... goofy mistake happen... then it's a weird reconciliation between what happened and if it was fair... and how much do you want to fight over a couple hundred bucks And I would use Scott again. Why? Because I think if I did a better job being clear about what I need from Scott... he is basically good at what he does... and there aren't a ton of options. Look... this guys got some bad reviews... I could have done that but in truth half of what didn't go well was me... so maybe some of those bad reviews aren't fair. My advice... give him a chance but really... really manage the work

I will start out this review, stating that Scott is a nice guy. I am giving him two stars; one…read morebecause he is nice and the second because he seems knowledgeable. We had him come out for a diagnostic on September 15th, that ran us about $220. Scott charges by the hour and our diagnostic ran a little over an hour. He diagnosed the problem (leaky pipe) and told us that he would send a link for us to pay for the part. After some time of not hearing from him, we contacted him, he sent the link, and told us it would be 1-2 weeks for the part to come in. After a week or so, we called/messaged him to check on our part. It was a week of phone tag and waiting for a response. He told us that he had our part and gave us the "go ahead" to drain the tub. He then texted back a couple hours later, after we had drained our tub, stating that he thought that we were someone else and was still waiting on our part. He responded back October 8th stating he had the part and scheduled us for October 16. He cancelled last minute, stating he had another job that ran over and scheduled us again for November 6th. He showed up late, at dark, took time to set up lights (keep in mind that he charges by the hour) and removed foam from around the area he needed to work. After an 1 hour, he stated that he couldn't finish the job because he needed help to get to where he needed to be. He scheduled us again November 8th. He showed up again with help, after dark and told us he forgot the part and would have to reschedule with us on November 10th. He didn't show up on the 10th because he had another job that ran over. He then texted, stating that he wanted to "prioritize" us and give us our own day and time needed to finish repair, which he estimated would take two hours. He scheduled us for November 18th at 12pm. He showed up at 2:15pm with a new employee who refused to help him lift the tub, the whole reason he rescheduled with us. He forgot a part and left at 2:45pm but returned to finish the repair at 3:15pm. He spend maybe 30 minutes working on the tub, fired his employee on the spot because the guy stood there, refusing to work, left to take the guy home at 4pm and returned at 5:45pm. When he returned it was dark (repairs take longer in the dark) and he completed the repair at 7:45pm. The amount of time he collectively spent actually working on the tub was 3 hours and 30 minutes (11/6 for 1 hour and 11/18 for 2.5 hours). We know this because we have a camera pointing in the direction of the tub that time stamped when he came and went and we were home during both appointments. Before he left, we asked him how much time he would be billing us for. He stated, "I'm only going to charge you for three hours (this was including an hour from when he came out to remove foam), even though it was a lot longer because I know it's taken a while to complete the repair." Yes, his equipment was at my house for about 6 hours on the 18th but the actual time he worked on the tub was 3 hours and 30 minutes. It's not my responsibility to pay for errands to pick up forgotten parts or driving your ex employee home. He charged us for 3.5 hours of work, which we paid. There was no discount for inconvenience, which is fine but don't tell me one thing to just turn around and do something different. The tub was finally repaired after two months. We were instructed to wait 72 hours before filling the tub to allow for the silicone to dry. We got it filled and went to plug it in but the cord kept tripping. When we started this repair it was hot and sunny. After we were instructed to empty the tub, it sat empty and unplugged for about 6 weeks. The weather changed and it started to rain. We attempted to keep the cord end away from rain water but unfortunately moisture made it into the cord because we couldn't keep it plugged in, due to the tub being empty. We ended up having to replace the hot tub GFC cord. No, we did not hire Scott to do this. This repair shouldn't have taken two months to fix. He shouldn't have shown up after dark to attempt the repair on multiple occasions, which absolutely added more time. He should have prioritized us from the beginning. He fixed one problem, just to add a damaged cord that we had to then turn around and have repaired for an additional cost. Very frustrating. He is a very nice guy but not reliable. I would not recommend.

The Pool and Spa House is definitely a 5 star business. The folks that work there are great:…read moreconsiderate, knowledgeable, friendly and helpful. They are 100 percent committed to customer service ! Check them out if and when you have questions regarding your pool, hot tub, or spa !!'

BUYER BEWARE!! Non transparent charging!!!…read more They quote a $69 service change but then add on fuel charges and an hourly rate of $170. So when they knock on your door you owe them close to $300! They take their sweet time and walk through everything two three four times - generating more hours without actually doing any work. They also won't come out without a cc on file which they charge the moment they drive away. This means you have no idea of what your bill is before your card is swiped. Our simple fix of an issue costs more than a medical bill. I regret calling them and for your sake I advise you don't!

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

I needed a set of filters for my ThermoSpa hot tub at the last minute…read more I was thankful for the quality of the filters that they had but the price was steep and the chemicals were a lot more expensive than their online competition has the same thing for. They came to our home and gave us a bid for a fireplace insert and they were again over priced.