Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

If there was a no star rating, I would have used it for Aqua Care Pool & Spa. This company does not…read moreknow the meaning of customer service. The owner Perry Whitworth actually told me to find another company and hung up on me when I asked if he could provide a time window for showing up at my house to look at my spa. I took his advice. I promptly called Crown Pool and Spa Service in NE Portland and they were happy to not only schedule a date to come out BUT ALSO provided me with a 2 hour appt. window.

The ONLY company that actually answered my call the first time! Ended up hiring Chris and his crew…read moreto open my pool and Maintenance it during the season! Responsible prices and honesty all the way! Even replaced the pool light bulb for no charge! Thank you! Hight recommended!!!

I am really impressed with Chris I had him replace a liner and add a salt water converter to my…read morepool a little over a year ago, and when I had issues with the liner He stepped up to the plate and fixed it, he even went above and beyond what was expected, Id say hes dependable and honest and does exhalent work, Recommend Him to all my Friends Hands Down, Thanks Chris

Pdq spa service is unbelievable. I believe the text name was Greg was extremely knowledgeable and…read morehe was fast. He answered all of my questions and was able to fix my leak in my hot tub in a matter of minutes. I will highly recommend and I will use these guys going forward.

PDQ Spa is the real deal. Total pros who are responsive, fair, and reliable. We've hired them a few…read moretimes over the years and are always glad we did. This year, we tried someone else when they were closed over the holidays. Big mistake. Thankfully PDQ has since fixed the problem. They can't always come on short notice, but are worth the wait.

I have found the Apollo Pool store staff to be knowledgeable, friendly and patient with my detail…read moreoriented questions. Service staff like Kevin, who have helped me with pool maintenance and equipment have brought the same approach which is greatly appreciated. Thank you!

Very professional, knowledgeable and kind. They took the time to fully diagnose and explain what…read morethey were doing every step of the way. Tech was transparent in our options, which were intimidating, but he was extremely helpful on explaining the best option for our home. Highly recommend Apollo!

If I could give this person a zero star rating, I would. Theresa stopped by for a first visit and…read morethen yelled at my dad that our pool wasn't filled enough for her. She then left immediately and left our back gate entirely open, we have dogs, which were obvious. Saying she'd be back tomorrow. We bought the house 5 years ago. I answered the door and she said she had worked with the previous owner 10 years ago and knows where things are and headed to one of the gates. She never mentioned working for us before and I did not recognize her. I went outside after grabbing my dads cane for him, while he was going to go over things with her and she was gone. The attached photo is her message to my dad after yelling and abruptly leaving. From what I remember, from 5 years ago from one show, if it was her. She always had conflicts and issues, and just showed up the one time, kept flaking on us with a lot of excuses. This lady is just unprofessional. Who yells at someone about their pool being low (it was full to the point where it has always recommended to be), leaves with the gates open, says they'll be back the next day, and sends a message like this? And if the was the same pool person before that showed up once and came up with excuses to ever come back. Why even come back? You knew the house. Just cancel instead of yelling at a man with medical issues and immediately leaving.

Teresa has cleaned our large pool on a weekly basis and we couldn't be happier, the pool is ready…read morefor use and chemically balanced at all times. She is a complete professional and also had to do a dive in our pool to hand pick out some larger debris and it was for the same hourly rate as normal cleaning. I don't just consider her my pool cleaner she has became a good friend as she often show up with her delicious little treats and great knowledge of pools. Thank you for being my friend and pool cleaner

Dan Trussell came out and was friendly, knowledgable, and honest. He fixed my leak during the…read more"assessment" call, which was more affordable than any other company I called. He even told me how I could repair my hot tub myself (I had a heat pump that needed replacement). I've never worked with someone who told me I could do the repair myself for cheaper. Kind man!

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

they have an excellent product, the Hot Spring Spa, but their repairs technicians are hired by "All…read moreSpa", and they are overbooked, and you are going to wait a long time for an appointment. Hot tub great, service sucks.

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..