We recently moved into a home that had a zero clearance wood-burning fireplace that was so small, it rendered it pretty useless. Since we knew we had a gas line running to our house, we decided to shop for a small, linear gas fireplace for the space. After visiting and pricing units at a number of different fireplace stores in and around Vancouver, we decided on a reasonably priced Enviro model that we found at Haven Spa Pool & Hearth on 9/19/20. We met with Kirk Neil who looked at our photos and the dimensions we had in hand, and walked us through our options based on our budget and our needs. At no time did he try to up-sale us which we appreciated. He then told us all about the unit we decided upon, answering all our questions. At that point, Kirk gave us a written estimate and we put down a very small deposit to have someone come to our home to get actual measurements, etc. We left the store feeling great about our choice, as well as the pricing for the unit and estimate for installation. Imagine my surprise and delight when the owner himself, Stephan, was the person who came to my home! Following that visit, pricing was confirmed and the date for installation, 10/26/29, was agreed upon. Installation day arrived and the Haven crew was here at their scheduled time. The installation of the unit was seamless from beginning to end. They were not only professional, but their attention to detail from running the gas line to framing out the area for the unit, was excellent. A few days following the install, I had a question about outside air that I was feeling around the unit. I called Haven, and within a couple of days, once again the owner, Stephan, came out to assess my concern. It was a minor issue which he himself resolved. (The fireplace tile and mantel were completed 11/28/20, by Jared of J. Tanner Tile & Stone, also a conscientious contractor who did an excellent job.) Although our room is still a work in progress, the Enviro fireplace gives us the hominess and added warmth that we were hoping for. If you're in the market for any type of fireplace and want to purchase it from a business that is involved from beginning to end, with great customer service and response times, I highly recommend Haven Spa Pool & Hearth. read more

Haven Spa Pool & Hearth - Dixie, enjoying the warmth from our new Enviro linear fireplace, purchased from, and installed by, Haven Spa Pool & Hearth. - Hot Tub & Pool Near Me - Clackamas, Oregon

I stopped in for some supplies since I was in the neighborhood. The staff was friendly and attentive, but their lack of knowledge lead to them giving me completely incorrect information and selling me items that were not what I asked for (the employee told me an item was "the same" as what I asked for, and I foolishly didn't read the label until after I got home, and this is what showed that the "same thing" as what I asked for was absolutely NOT). The store is clean, and they carry a large selection of hot tubs. There is plenty of parking in their own private lot. read more

We bought a 17k hot tub in 2021 and the brackets for the cover that costed 500$ to install malfunctioned. I called several months ago to let the company know and how to proceed. They recommended taking pictures of the broken brackets for the hot-tub and send them into a separate company that handles the bar/cover installation. After several tries and emails to that company, I decided today that I would just take the in the broken brackets and buy new ones. They charged me over $100.00 for a pair of dirty used brackets and I actually had to ask about a manufacturer warranty- they were not empathetic nor looking to maintain any sort of customer service after spending 17k on a hot-tub. I am surprised by how low customer service has been but to offer no support or any discounts on something hat has a warranty for something so inexpensive was mind blowing- I recommend that if you are in the market for a hot-tub try somewhere else as their customer service after you spend a lot of money is terrible- not sure how they stay in business. read more

Haven Spa Pool & Hearth - Hot Tub & Pool Near Me - Clackamas, Oregon

Hands down the best place to go for spa service. I will always use this company, for my spa maintenance. I have a Old Nordic round spa, and it's hard to find parts,but Haven spa never disappoints. Thanks Dustin for all your hard work, getting my spa back up and running. read more

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After someone comes to your home to assess, they say they'll go back to the office and let your home warranty provider know what needs to be done. 3 months later, you have to call to ask what is even going on. Services front desk is useless, they say so themselves, "I just schedule, I don't see the notes." They claim someone will call you back, they never do. You have to call back every week, only to be told someone will get back to you. You're transferred to the manager's voicemail who also never calls you back. Finally, you call again with less patience only to get a rude employee having a bad no good day tell you all claims are closed, despite the fact you told someone the week before that one claim was closed, but not the one from 3 month ago. You're interrupted and told you're wrong. You call your warranty provider, they tell you Haven lied to them, apparently you closed all claims. An interesting assertion when you're the one that has been calling every week to ask when your spa will be fixed. No accountability, straight up lie, are rude/interrupt, and won't listen to the customer. Never doing business again. read more

Haven Pool&Spa in Clackamas was recommended by NW Natural to repair my older Vermont Castings stove and I can say that they were outstanding! My stove needed a replacement valve and after contacting them, I had absolute confidence in their ability to repair it. Everyone, from Jeff who wrote up the service, to the technicians that came out were professional, courteous, and impressively competent. The service price was very fair. Dont waste your time calling around, just go with this group. read more

I recently wrote a review where I expressed my discontent with the fact I was told if i bought a spa. I would have no trouble with service. I then discovered I would not receive service after my purchase because of where I lived. I got a call from a genuinely concerned sales person named Cheyenne who I called the wrong name in my first review. Cheyenne was concerned that I felt less then satisfied and offered a fair compromise for service, considering I live 80 miles from the store. I was left with a feeling of satisfaction that keeps me as a happy customer. thank you haven Spa for employing people of integrity. I will tout the quality of spas you sell. read more

Very helpful and friendly. Competitive prices on pool chemicals, sand and, salt. Great home service too.

Really great service from these guys. I would recommend them for any of your spa or pool needs it.

We purchased a hot tub from these guys. My husband and I had a great experience from the very first phone call. We went to the store and brought our dog who was welcome. We picked out the colors we wanted for the tub, got our chemicals, and even a free ice cream bar! We were offered to try out the spa that's out front. I didn't bring my suit so I declined. We were told the delivery would be 4-6 weeks and they are ahead of schedule. We get our tub delivered in 2 weeks from today which will be less then 6 weeks. Cheyenne (at the store) and Kelly (over the phone) have been super helpful. I did chat with two other staff members while being at the store and had fun talking about TV shows! Cheyenne made this process super easy and he has so much knowledge. He answered all my questions and didn't make me feel like a dum dum. We also stayed super close to our get! I would highly recommend!! Parking lot is good. Hours are everyday, shorter hours on Sunday. read more

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We've used Haven Spa Pool & Hearth since we relocated to this area back in 2020 and have been pleased with their initial service and the service at their store. Recently I noticed that one of the three water spouts was noticeable lower than the others so I called and arranged for someone to check it out. Tyler came out [we had seen him in 2020 too] and found that there were clogged filters. It turned out to be a pretty big job- he was here about 2.5 hours I believe- and he had to drain the hot tub but he got everything taken care of. He also measured our old cover and we decided to order a new one from Haven also. Our thanks to Tyler and Haven Spa Pool & Hearth for their service! We certainly recommend them! read more

Thank you Shawn! We had a gas fireplace repair this afternoon. Shawn was able to find the problem in the first 10 minutes that he was here! Shawn was very nice and explained everything to us so that we understood what the problem was. We bought a hot tub from Haven this last summer and we couldn't be more happier with the tub and the service we have received I would recommend Haven in a heartbeat! read more

Shawn was very friendly and professional. Fixed our broken fireplace in no time, and showed me how to use it. We expected a phone call the day of, which didn't come. But that wasn't a big deal because they arrived within the time window specified anyway. read more

I have been looking a hot tub for the last week. Doing a lot of research and visiting different showrooms. Blair helped us and was wonderful! We have the jacuzzi in our back yard and absolutely love it. They delivered it without any issues. Very nice!!!! Excited to hot tub it!! read more

This is a 100% awesome business. We purchased both a fireplace insert and a spa. Cheyanne is super helpful and guided us in the direction we needed to go to address our personal needs. The owner of the company, Stefen actually changed the way the spa would work on our deck and modified the deck. Finance was so simple and pleasant to deal with. read more

These guys installed a fireplace insert for me. During the pandemic. I was very worried about covid safety and also really wanted comfort this winter. I chose this company after the owner did a site review and spec'd out my fireplace which was shallow. It was really obvious how professional they ran the business, and that they would be thoughtful about covid precautions. They brought in a hepa filter, were very polite and got everything done in one day even including the electrical work. They had the inspector scheduled for the next day when they left. Given how difficult everything is to get done right now I am so happy I went with them. Very grateful that no one mocked my needs to stay safe either. Isnt always the same with everyone these days... read more

My husband and I have used Haven Pool and Spa to service our pool equipment for the past three years. Great service! Most recently we replaced a booster pump and then decided to change form a cartridge to a sand filter of which we are very pleased. Kyle and Tyler know what they are doing and advise accordingly. They are professional, courteous and efficient. They clean up any packaging and/or garbage and haul it all away. We plan to call and have them come out again in the near future to provide pool maintenance. Highly recommend. read more

Bought a CAL spa from them 5 years ago. Was told they had the best customer service in the area. We had a rotator valve blow 3 months ago. Called them and they said they were 4 weeks out for repair. I knew if I had the part I could screw it back in myself. Easy! They took my card and ordered the part. I waited weeks for the part. After getting back in touch with them they said, "That part was discontinued." No call back to let me know. No suggestions. I researched and found another part that would work and called them back to order that as my $ still hadn't been refunded of course. They said it would take another several weeks and wouldn't expedite the 3" small plastic part. I am certain they have no idea what excellent customer service is. Hot tub still isn't repaired 3 months later. read more

We just finished building a house, and the HVAC people installed our fireplace but they do not put in the logs and set them up. We called Haven after reading reviews and are so glad we did. Kyle came out, and he was one of the most competent and professional technicians we have done business with. He got everything put together perfectly in spite of the fact that the original people had installed it slightly crooked. He even went out of his way to get a smalll required part they had lost. Great work and very fair pricing. Highly recommended. read more

I had hired Haven Pool and Spa to put in some new gas lines to accommodate a new fire pit and barbecue on my back deck. They also fixed my gas fireplace that was making noise. A big shout out to Kyle, Dustin and Tyler for a professional job well done! Their communication and professionalism were fantastic. I highly recommend this company with a five star rating. Don't let the name fool you , they do more than pools and spas. Terry - Vancouver WA read more

This is a continuation of my original review posted on Aug. 5th and in replying Stephan(the owner and GM)'s comments on Aug. 11th. Now, Stephan, let's be honest, there are a lot false facts in your reply: #A: Kelly promised on July 15th she will ensure Jeff will be the technician coming out on Aug. 5th, so it's obviously a broken promise. #B: We'd 3 phone calls on Aug. 4th: 1) Ryan called me on 9:39am for 2 minutes 21 seconds informing me Tyler will come out instead, if I still want Jeff it will be another 3 weeks out. I asked him to check with Kelly and call back. 2)Kelly called back on 9:50am for 7 minutes 22 seconds, we'd discussion on the job, last question I asked is is my job too small or less important, or Jeff doesn't want to take the job, then Kelly erupted and refuse to service my hot tub as scheduled, and hang up on me. 3)I called Ryan on 9:59am for 4 minutes 49 seconds asking about how you would honor the 1-year part warranty since you refused to service my hot tub, Ryan checked with Kelly then coming back you still won't service my hot tub and also hang up on me. So total call time for all three calls are less than 15 minutes, and nobody told me I'm holding the lines, I still have record of all phone calls in case you still want to mislead people. #C: You called me twice on Aug. 5th trying to smooth things out, and asked me to remove some comments such as mentally fragile etc which I did remove as a favor and gesture to your trying effort. Let's get facts straight and leave the mis-information out. I thought you're an honorable person through your two calls on Aug. 5th, but I could be totally wrong again here, just like my two totally different experiences with Kelly. Buyers be aware, please double check who's your technician before hiring this company, unlike family owned company, their service quality is very inconsistent depends on who the technician is. read more

Really great people and great spas. You're going to get a good deal. We bought our original spa there about 9 yrs ago and we were in the market for an upgrade. I actually talked to a few other places first, but found myself right back were I belonged! read more

I have researched most of the pool and hot tub places at this point in this area. Haven Spa has been the very best! The quality of tubs and the knowledge they provide is invaluable. Each time I go in to the Clackamas store I feel welcomed and important. The technician, Sean, is so fantastic that I request him every time for my service needs. BEST EMPLOYEE EVER! You will not be disappointed with Haven Spa. read more

Just purchased a beautiful new spa. Had it delivered yesterday. Great service. Technicians Justin and Sean were great. Well informed and explained everything well. We still have questions but know we will be taken care of ! See Cheyenne when you're ready to buy. read more

Jason is an awesome help! He gave us a quote. Showed us the pros vs. cons on the pools...NO HASSLE - said we could call him with the order if we decided to go with them. Ordered our pool (should be available for pick-up in 2 weeks!!!) I highly recommend. They are honest and extremely helpful! read more

Julio and Stephen delivered my spa and went above and beyond exceptional customer service. Explained in great detail the ins and outs of maintenance and set up, sales staff was very informative and did not pressure me on up selling needless options, Cassidy was great. read more

Upon recommendation from NW Natural that I have a thorough cleaning of my gas fireplace, I called Haven. I was aware that the service provider would arrive between 9 and 11:00, and Shawn notified me when he was on his way to my house along with the time he would likely arrive. . .he was there right on time. I was impressed with both his professionalism and his workmanship. He explained what he was doing in a way that was clear and understandable. He worked quickly and thoroughly. My fireplace sparkled when he was finished and I was very happy with his work. He even gave me some tips on how to keep the unit maintained myself. Luckily, Shawn found that my unit was working well and only needed the cleaning. Next time I won't wait so long to have, hopefully, Shawn return. read more

Kyle and Tyler came out to put in a new liner for the pool. THEY did a excellent job quick and very efficient if we had any questions or concerns they had no problem answering them great customer service. Thank you Kyle and Tyler read more

We had them come out last year to fix a leak and service our hot tub. Service tech was fast and fixed everything perfectly. We then purchased 2 wood stoves from them and had them installed, slight mess up with the schedule, nothing to bad, but over all nice work. Wood stoves working great and the advice on what sizes for the rooms turned out to be correct. read more

This place sucks for installing and repairing a gas fireplace insert. Shop elsewhere.

The ice storm of 2021 fried out circuit board on our South Seas Spa. I was told Artesian wasn't making new boards for used tubs. I called Marty at Clackamas, sent her pics of our board and she said bring it in. I was soo excited that her service department FIXED out board. My husband is so dependent on our tub. This changed his life. Thank you sooo much for being there for us in our time of dispare!!! read more

DO NOT USE THIS COMPANY!!! Will require a cc for them to warranty your hot tub. The supervisor that scheduled the appts. Will argue and be very rude and will talk down to you requiring a CC. But when I take my car in for warranty or anything else under warranty they do not require a cc. Hmmm We have had nothing but problems with them trying to avoid or push appts out to make it so it would be past our warranty date. read more

Great job by Kyle, Shawn, and Nick on the install of gas lines and fireplace insert install and return to setup and go over operation. On time, good communication, no mess like they were never there. Hauled off old pellet stove and its related parts. read more

Dustin Fagan figured out the problem, repaired and cleaned our gas fireplace in no time, then went above and beyond to look at our electrical panel and locate a tripped circuit that was causing several outlets not to work. Very professional, courteous and on time. This is an A+ company with excellent employees like Dustin. We don't call anyone else. read more

I bought a pellet stove from haven 3 years ago and had them do all service on my stove . I was having trouble with the stove called them and in a period of a week or so they sent two great service techs Kirk and Dustin they where great and did every thing possible to fix my stove and they where not having any luck and I was getting aggravated but to my total surprise I get a call from the service department apologize for my stove problem and if i would be home this afternoon they will be bringing a NEW STOVE at no cost to me !!! Thank you ! Thank you !! My house is warm and my wife is happy .. THANK YOU KIRK AND DUSTIN AND EVERYONE AT HAVEN POOL AND SPA IN CLACKAMAS FOR REALLY TAKING CARE OF THE CUSTOMER !!! read more

Jeff and his crew of two other guys installed a vinyl liner for an in-ground pool today, and I couldn't me more happy with the results. Jeff is very personable, knowledgeable, and pays close attention to details. His other two guys were great as well! read more

Everybody who helped me was really nice, professional and most of all, effective. My old hot tub stopped heating; Robin, who could not be more pleasant, scheduled Shawn to come out and take a look. Shawn arrived on time and nice as could be. He knew what he was doing, he explained things to me and smiled the whole time. He diagnosed a broken heating element and replaced it. I needed a totally unrelated part, which I went to their store to buy. Cheyenne found the right part and when I couldn't get it installed myself they were wonderful following up with me. That's when Steve came out. I didn't meet Steve because they got him there so fast I just wasn't ready. But I have to awesome he is awesome. He was my silent hero. Everybody was super; I won't hesitate to go back. read more

I have been a customer of Haven's for a few years now after they did such a great job of installing a pellet stove we purchased from them. We just recently purchased a spa from them during the Oregon State Fair show. The whole process was handled very well, Jason and all the office staff were great keeping us informed and scheduling everything. On the day of the delivery I received a call from Rick letting me know they were in route and they arrived as scheduled. Rick and Kyle did a great job in the placement and installation, making sure not to damage anything and cleaned up when finished. I received complete instructions on the operation of the spa and Rick's sense of humor was an added bonus. read more

I was very pleased with the repair service provided by Haven Spa for my gas fireplace. Dustin Fagan identified and fixed the problem and also cleaned up wiring that was causing a large voltage loss. I just wish Haven Spa's repair service wasn't so popular! I had to wait over a week for an appointment. But it was worth the wait to feel confident about the quality of the service I was receiving. read more

We just purchased a new Grand Bahama hot tub from Haven Spa, Pool, and Hearth. We shopped around for a long time looking at different ones. We had previously purchased the last two at Oregon Hot Tub but the sales people were not that helpful and the quality didn't seem as good. This has stainless steel jets (not plastic) and even has a shoulder jet. The sales people were very knowledgable and we worked with Cassidy. She really knows about the product! I recommend talking to her if you are going to purchase one. Skyler, Steph, and Tyler delivered it today. They were top knotch!!!! Extremely professional and answered all of our questions. These guys went the extra mile for us. read more