DO NOT RISK YOUR LIFE WITH MEDIC ALERT FOUNDATION
On April 17, 2025, I ordered a QR Code Dog Tag Medical ID Necklace from the Medic Alert Foundation and signed up for one year of their 24/7 Emergency Protection service.
On April 21, 2025, I received an email stating, "Your order has shipped! Please note: Your shipment will arrive in approximately 8-10 business days."
By May 3, 2025, the product had still not arrived. I emailed Medic Alert's member services team to report the delay and asked where the item was being shipped from. I'm very familiar with typical shipping times in the area--having spent 20 years mailing packages to and from the neighboring town--and nothing has ever taken more than four or five days. Instead of answering my question, the representative told me to wait a full month before reaching out again. In my experience, only packages coming from overseas, such as China, take that long.
On May 8, 2025, I emailed again to say the product still had not arrived and again asked for the shipping origin. My question was ignored a second time. Once again, I was simply told to wait a month.
When my doctor advised me to get a medical alert ID, it wasn't a casual suggestion. She made it very clear: without emergency medical identification, I could die.
On May 13, 2025, I informed the Medic Alert team--via email--that due to this experience and the critical nature of the service, I had completely lost confidence in their ability to meet my emergency medical needs. I requested a full refund and the cancellation of my subscription. I also mailed a formal letter outlining my complaint to Karen Cassel, President and CEO of the Medic Alert Foundation.
As of May 24, 2025, I have received no response and still have not received my order. Since requesting a refund, all communication from Medic Alert has ceased. I now have zero trust in this organization and would never rely on them in an emergency.
Given Medic Alert Foundation's origin story and mission, I imagine there was a time when this was a truly great organization providing an essential service. Unfortunately, my experience, along with hundreds of other more recent reviews, suggests they have lost sight of that mission entirely. read more