The service is excellent! I met with karen and she explained everything about the machine,…read moresettings, maintenance... I would highly recommend this place especially if you're getting a Cpap!

The Naples location on 9th avenue is clean, professional, courteous, and most importantly,…read moreresponsive. After leaving frustrated with a number of other medical suppliers, I walked into Gulf Shore Apothecary for my CPAP needs and was directed to their repertory therapist, Karen, and she facilitated all the equipment and insurance requirements in expert fashion. While other medical suppliers knew little more than I did, Karen ensured proper fit, went through set-up, and insurance requirements with ease and proficiency. I couldn't have been more pleased.

Scheduling is extremely frustrating. Phone calls go unanswered, and on two occasions my calls were…read moreonly returned three days after I left a message. Emails regarding insurance coverage were also ignored. When I drove to their Naples location to pick up equipment, I was asked to sign an iPad to confirm that I had received the equipment and to authorize Medicare billing. However, the signature screen actually stated that I was consenting to six documents I had supposedly reviewed. I had not been given the opportunity to review those documents and had to insist on doing so before signing. Overall, the experience felt disorganized and lacking in transparency, more like a month-to-month furniture rental operation than a professional medical equipment provider.

I have been dealing with Naples Oxygen for several years and have had nothing but top quality…read moreservice. My Cpap machine was replaced after 5 years. Several changes have been made on the new machine and I was advised to see Lilly. What a pleasure to meet her and advise me on new equipment. Unfortunately I had the new machine stop in the middle of the night. The next morning called for service and immediately was sent a tec, Brandon Tabango. Another person that was pleasant and did a geat job. I am typing this from my husbands computer. info on me : Margaret Brading (maggiemae305@icloud.com)

Runners, these toe separators are good stuff!!! These puppies work on my beat up feet and toes…read more.. 15-20 minutes in the evening makes a huge difference! Sara from customer service was very helpful and prompt!!

I ordered a walker paid for it...then got multiple emails from the company saying that there was a…read more15% discount for first time purchases, I emailed them and was told they it was already shipped and I was out of luck!! I have to say that Vive Health did step up and issue the 15% discount after all. Thank you

my brother recently died, he had a wheelchair that was paid for by Medicare. Upon review of his…read morebills I discovered that he was paying rent for the brakes on the wheelchair and the foot rests. almost $55 a month, it sure seems crazy, seems like a good way to cheat disabled individuals. shouldn't a wheelchair come with brakes? By renting the brakes and rests open you up for liability? What if the brakes were to fail and someone got hurt or even got killed would they be liable? something to think about for sure. seems like a way to cheat the disabled and hurting. So sad

The girls here were wonderful in answering questions and in their overall customer service. They…read morealso do take prescriptions for medical supplies.

They've been great for us, truly…read more I think their business model is solid, if old-schoolC but it makes a lot of sense. From what I can tell, they are selective in who they encourage to use and keep using them by prioritizing keeping "their customers' '" medications in stock, reducing their wait times as much as possible, have conversations about patient health, etc. They seem to (probably informally) favor certain local prescribers who I'm assuming they maintain relationships with, and who send in prescriptions for patients on a consistent, predictable regimen. It can seem strange or even unfair for a pharmacy to seemingly give precedence to some customers and not others if you've only ever used a corporate "big box" (CVS/Walgreens) style of pharmacy. But I think most if not all the success of the typical modern "mom and pop" American pharmacy can be attributed to some version of this strategy. Their focus seems to be retention of their loyal, predictable customer base, and the network of providers/doctors they trust. Once you've built up enough longevity for them to see you as "their customer", and especially if you're someone who relies on your maintenance meds getting filled on time - you'll really be glad you have them as your pharmacy. Especially during worsening supply shortages, when a sudden mass layoff means you lose your health insurance, or the sticker price of your lifesaving medication suddenly skyrockets (and all the other crises we face as the sad reality in modern American life). Anyone relying on their meds to live and/or function will appreciate getting in with a pharmacy that has your back because (with few exceptions) CVS honestly doesn't.

I have been using this Pharmacy for over a year. i was paying 45.00 a month for one of my…read moremedications. I received a phone call from one of the techs who told me it was going up in price to 153.00 a month. That was totally beyond my budget. He then explained that there was a program that they had that could save me some money. He called me back and told me that I would be paying zero a month going forward. Pebblebrook Pharmacy is absolutely wonderful and Chin and his staff are helpful , friendly , and look for ways they can try and save people money like they did with me. I have not met the tech Harry yet but when I do I will most definitely shake his hand and thank him for all the money he saved me on my medication.