Scheduling is extremely frustrating. Phone calls go unanswered, and on two occasions my calls were only returned three days after I left a message. Emails regarding insurance coverage were also ignored. When I drove to their Naples location to pick up equipment, I was asked to sign an iPad to confirm that I had received the equipment and to authorize Medicare billing. However, the signature screen actually stated that I was consenting to six documents I had supposedly reviewed. I had not been given the opportunity to review those documents and had to insist on doing so before signing. Overall, the experience felt disorganized and lacking in transparency, more like a month-to-month furniture rental operation than a professional medical equipment provider. read more

I have been dealing with Naples Oxygen for several years and have had nothing but top quality service. My Cpap machine was replaced after 5 years. Several changes have been made on the new machine and I was advised to see Lilly. What a pleasure to meet her and advise me on new equipment. Unfortunately I had the new machine stop in the middle of the night. The next morning called for service and immediately was sent a tec, Brandon Tabango. Another person that was pleasant and did a geat job. I am typing this from my husbands computer. info on me : Margaret Brading (maggiemae305@icloud.com) read more

If you can get your sleep apnea equipment elsewhere it would be beneficial, worst customer service, needing training, I've been working for almost 2 months. read more

Thank you Linda Holroyd for your great customer service. My rating is not about Linda, but about Adapt Health. They are calling me 1-2 times daily about ordering my supplies...I feel like they are stalkers. One guy suggested that I was not honoring my contract...what??? Naples oxygen was much better before Adapt Health was in the picture. read more

This location is impossible to get hold of. I tried three times to talk to someone and was on hold all three times for way too long.

We received a ventilator for my husband that he refuses to use. We called Naples oxygen & asked them to please come & return it. I've had this piece of equipment in my home & they just give me some kind of run around that they can't pick it up until they get approval from their corporate headquarters. This is very poor customer service. I will get my oxygen supplies from Lincare from here on. read more

I would recommend this company to anyone that has issues with the lungs and that needs the nebulizers to give meds and all went in there for a just a new plastic thing the man that was working gave me the tube plastic thingy and a mask to breathe and it was free I was expecting to give him a few bucks for it but he liked my Trump Girl pink t shirt. Thank you to that man. You saved my lungs. read more

Naples Oxygen - Medical Supplies Near Me - Naples, Florida

I went to my appointment to pick up a new CPAP machine and headgear. I was offered two choices of headgear both of which I did not like but I chose the lesser of two evils and chose one. I used it that night and realized it is very difficult with the plastic hinges to clip it under your nose. I returned the next day with the headgear, thinking it would be very easy to exchange it for one I am more comfortable with. That was not the case! I was told I had to make another appointment and wait another five days to use my new CPAP machine. I asked for the manager, I was advised Crystal was not there. Having watched what transpired the day before while I was waiting when the male employee gave the customer her supplies and had no knowledge on how to use those supplies and was reading instructions from the box I felt this was a worthless trip back there. I will be using another store. read more

Horrible service. Waiting 18 months for new BPap machine That should have been replaced In 2021. No one ever calls to See how my very old machine is holding. I have it taped in areas so it will work properly. I'm a CHF patient but it doesn't seem to matter to them. I've gone to their showroom/office in Naples at least 6 times and call them every other month. They keep saying they don't have any new machines in stock. Funny the just opened a 2nd location in Naples, wonder how they are servicing the customers with no new BPap machines???? One lie after another. read more

Wow. What lousy customer service! Dr sends order to this outfit for a nebulizer TO HELP ME BREATHE on Thursday. Naples Oxygen won't provide me with it - they say they've requested notes from the doc. It's now Friday. Called them again no progress and the jerk that answered started getting nasty when I replied 'so I'm not getting the nebulizer today?' Orderered one from Amazon with next day delivery. I'll be getting my CPAP supplies somewhere else, too, from now on. read more

They continue to send the wrong mask cannot find the right telephone number as I say I need a phone number to call this place. How many other characters would you like? read more

They don't answer there phone, when they do, they are rude with you with a you will get it when you get it attitude. Had my doctor send prescription to Lincare. Do not use this company !! read more

Good luck. Once you are roped in, forget about getting help. The initial dispensing process is good, but if you need help, esp with billing, you are out of luck. Complete run around. read more

Does not return calls or reach out to schedule appointment when requested on web site.

I was in town on vacation and forgot my CPAP cord. I called and spoke with a pleasant young lady who said come in and we will see if we can help you. I did so and not only did they help me, they gave me the needed adapter cord for FREE! So appreciative, what nice people. Thank you! read more

I wouldn't recommend this place. Their billing is done by someone else. I was sent more supplies than I ordered. They sent me a UPS return which I did. I have the tracking that shows it was received and shared with both companies. After 3 calls to Naples Oxygen and 5 calls to CareCentrix I still don't have the credit and receiving past due bills that threaten collection. I don't understand how something so easy can be this tough to fix. I would have ordered more supplies already, but will not use them again due to this issue. read more

I would like to highly commend a young man at the store who goes by the name "Z". Last week he helped me find needed parts for my CPAP equipment. He was knowledgeable, courteous and professional. Keep up the good work! read more

Friendly and effective. I appreciate their help and attentiveness.

My issue isn't totally resolved yet, so I can edit this again when my issue is resolved, but so far, Linda Hill has gone above and beyond trying to resolve my insurance issue and spent way more time on it, than most customer service of the current day does. read more

Due to some miscommunication with the ordering department -a wrong size of the nasal pillows came to my house. I stopped by the store, which is in my neighborhood. Mentioned the issue. The fellow at the desk just took the wrong ones, switch them out to the right size, and I was done. No hassle at all. I really appreciated it. read more

People are very nice and helpful in explaining equipment. Would recommend.

I have had a very good experience at Naples Oxygen. The initial meeting to acquaint me with my new CPA machine was very good and subsequent visits to help me find the best fitting mask were excellent. In particular, Patrick is very knowledgeable and genuinely interested in helping customers get a successful result. read more

During the past few days I've been trying to purchase an Inogen 3 Oxygen Concentrator. It seems that Naples Oxygen and Inogen are having some sort of war. Naples Oxygen tells me that Inogen has issues with inventory. Inogen says that Naples Oxygen is trying to do a "bait and switch" to sell me a different unit. I really don't want to be in the middle of this conflict. All I want to do is buy the unit (which is close to $3,000) It shouldn't be this difficult. read more

I would not recommend this business. I have been charged for supplies I did not receive several times. I tried to recover the cost by contacting jackie in billing who is from a different company called Buffalo Wheel chair. . She would not follow up, and gave me the run around. I sent her all my documentation. Also, they use care centrex for billing and they can't help you at all, only refer you back to Naples oxygen. I will not be going back to them. Insurance companies beware. read more

I'd give them a 10 if possible. While accompanying my wife on a business trip to Ft. Myers I discovered that I left my CPAP machine in Texas. After a fitful sleepless first night I decided to see if someone in the area could quickly provide a new machine. I dropped my wife off at a business meeting in Naples and then contacted Ashlee at Oxygen Naples. She confirmed that she had a CPAP machine like mine on hand. When I asked what it would cost to buy it she replied that I could rent it for a week if I preferred Instead of spending over $1000 for a duplicate machine the rental would cost me $75. Pleasant Surprise Number One. I asked her to hold the machine until I got to the store. Upon arrival we worked together and tracked down a copy of my CPAP machine prescription in Texas. Ashlee then produced a mask and tube that were similar to what I used in Texas and noted that, unfortunately I couldn't rent those items and that they sold for $200. I didn't care and agreed to the price. She then asked me to wait a bit more, went to the supply room and returned with a set of refurbished mask and tubes which she provided as an alternative.... at no cost. Pleasant Surprise Number Two! We then discussed returning the machine at the end of the week and I asked if it would be possible to return the CPAP machine to their Ft Myers store since it was closer to our hotel and the airport. Ashlee confirmed I could do so and thus save me a long drive before departing from the airport. Pleasant Surprise Three! Ashlee asked when I would be returning the machine to the Ft Myers store. When I answered "Saturday" she confessed they wouldn't be open on the weekend. Uh oh. She ran to the back to confer with her manager and then came back to offer to have a Oxygen Ft Myers driver pick up the machine from the hotel's front desk on Saturday. Amazing Pleasant Surprise Number Four! This transaction took about 15 minutes to complete. Ashlee is an empathetic, service oriented and charming professional who provides quick, accurate, and creative service. The center seemed to have a full range of machines and supplies and was exceptionally well laid out. I noted that the other customers in the store were all smiling and seemed to be getting similarly positive service. The rental CPAP machine and mask performed flawlessly and were quieter that what I use at home. I kind of wish I had actually bought the machine after all...... I cannot praise Ashlee and her team enough. It was a very real pleasure to work with this group and to provide this review. read more

Horrible customer service, lack of following through on assurances made for CPAP supplies. Seems to have high employee turn over, as always new employees. This is a bad reflection on Leadership. Plan on switching back to Apria. BRETT never returns calls Finally got my CPAP supplies., took over a month to get. Also., My supplies came from NY, with a return address of Naples...Also my order screwed up. Now I have to follow up on Brett's job....H.S. Customer Service!!!! read more

I went to the Naples location to pickup an Oxygen Concentrator for rent during our visit to Marco Island. The device that I rented elsewhere did not work and they sent my order to this supplier to get a working unit. Unfortunately the other company did not send my paperwork, but did after I called them. The whole time from entering the store and leaving with the device was 10 minutes. I was amazed at their professional manner to accommodate my needs after reading a previous review. I believe that the company or customer was having a bad day. These folks (there were many customers at the store during the same time) handled customers quickly. The store is very nice with displays of many devices and supplies with clear descriptions and prices. Maybe amazing is not the right term, but the nicest place I have seen. Also, they are very helpful and know their products. The device I got works is exactly like the one I have at home and works great. Great job to the team at Naples Oxygen! read more

TERRIBLE service. Took in a paper Rx for my CPAP. Took Ashley over 3 weeks to submit to my insurance. Took her another 3 weeks to get back to me to find out they are not in my insurance network. I called to get back my paper Rx back (I had to go to Ohio to get it) and was told 1. Ashley was no longer with the company 2. They threw away my Rx. Absolute worst customer service and now I have to jump through even MORE hoops to get another Rx for a CPAP. Thanks for the headache! DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY! read more

They do not answer questions or concerns. I have been in a constant circle between their manager on property, their billers at Care Centrix and the home company Buffalo Wheelchair company and nobody has answers. I have spoken with the Manager Ava personally and she said she would call back. No call back and I have left 5 messages with no response. Unethical and unprofessional. read more

My husband bought supplys there a few years ago, they made us give them our debit card, and I explained to them that they could not take money off of it without telling me because it was a debit card, well they went ahead without permission and did it anyway, and overdrew me. I was planning on paying them cash, if there was a ballance, and they just did the same thing to a friend of mine, and got real nasty with her, saying that she signed a permission slip for them to run her card, when she went in the store and asked to see the slip she signed, they said oh sorry I guess you didn't. So they do a good job, but deal with them only with cash, or check, or they will charge what ever they feel like charging, and if they are wrong it takes months to get a refund. read more