My experience with this practice has been extremely disappointing…read more I initially saw Monique Lee in urgent care following a work-related dog bite injury to my hand. At the time, I was experiencing increasing swelling, pain, and concerns about the condition of my wound. During that visit, I had to specifically ask about removing the sutures so the wound could drain. I left the visit without being referred to the emergency room despite expressing concerns about the worsening condition of my hand. Later that same day, I presented to the emergency room because my condition continued to worsen. I was ultimately admitted to the hospital for about a week, underwent two hand surgeries, and was treated for a severe bacterial infection. Following my hospitalization, I required approximately 28 days of IV ertapenem therapy through a PICC line. Given the severity of the infection and the extensive treatment that followed, I believe the seriousness of my condition was underestimated during my urgent care visit. My most recent experience was equally frustrating. I arrived for my scheduled annual primary care appointment with Dr. Shandal Emanuel and was informed that I would not be seen due to an outstanding balance related to my workers' compensation claim. The balance remains unresolved because of an ongoing workers' compensation billing issue. I have been instructed by the workers' compensation carrier not to pay anything out of pocket while the matter is being reviewed, yet I have not been provided clear guidance on how to resolve the bill or confirmation that I would be reimbursed if I paid it myself. Despite explaining this situation, I was turned away from my appointment and denied routine medical care. During my conversation with the office staff, I was told that the doctor would not receive payment unless I paid the bill myself. While I understand the office's desire to be paid, I do not believe it is appropriate to place that responsibility on a patient who is actively involved in an unresolved workers' compensation claim and has been instructed not to pay out of pocket. I understand medical offices have billing policies. However, turning away an established patient over a disputed workers' compensation balance while providing no clear path toward resolution is unacceptable. Between my experience with urgent care, a hospitalization that included two surgeries and nearly a month of IV antibiotics, and being denied a scheduled annual appointment over an unresolved workers' compensation bill, I have lost confidence in this practice and will be seeking care elsewhere.

This is one of the best urgent cares I've ever been to. Ive been here a couple times and every time…read morethey are so nice. The ladies at the front desk are really nice and caring. The nurses and doctors are amazing. I felt like they really cared about me here, they diagnosed me well and gave me medicine to get better. I will continue to go here, the only thing is they do get really busy but I guess it's because they are so great.

Friendly and efficient staff; very pleasant, helpful, and professional receptionists. I always get…read morea receptionist when I call, during working hours. If I have to leave a message with a nurse or they relay a message for me, I am contacted that business day. I have seen Dr. Sayeed Hossain for several years. He is very thorough; he listens and takes time to explain any medical questions pertaining to my diagnoses.

I had a follow up appointment with Teresa Gibson this week. Everything went well. She is very…read morethorough and professional. She was familiar with my problems and offered several good pieces of advice. I would recommend Boice-Willis Clinic to anyone who is looking for really good medical care.

My HIPAA rights were violated by a receptionist at one of the specialist offices there and nothing…read morewas done. Or at least no consideration or concern was shown to me as they didn't think it was serious enough for her to be fired. She gained access to my address and brought her mother by my house, then lied about it! If she could go this to me and get away with it, how many others have been or will be violated?

The manager of the Wilson location was rude. There isn't any need to be rude to people. I decided…read moreto take my business elsewhere.

Doctor and assistants were great as well as the front desk!…read moreHowever, the manager at the Wilson site was rude, condescending, hostile, and hung up on me. She did not have the competence or patience to be a manager imo. After leaving messages to her 4 times over a week, I finally got to talk to her after a 5th call.. She said they weren't running a free clinic. I never ever said they were. If she knew how to file medicare for me (I have diabetes), she would have known that medicare covers the full amount of my eye exam ($215) because of my diabetes. Instead she filed with medicare and no diabetes so of course medicare charged a copay and deductible. So instead of getting my $215 back, i will receive $54 (who knows when), and I assume they pocket the rest. I am elderly and on a fixed income and really needed the money. To my knowledge, they didn't do a diabetic eye exam, where they should have specifically focused on the health of my retinas and integrity of the blood vessels in my eyes.

Extremely satisfied. I am a new patient but was treated as if I was a long time patient. Highly…read morerecommend.

Ms. Lara gave me a very thorough initial exam before I saw Dr. Lesnoff, and I was super impressed…read morewith the attention to detail. Dr. Lesnoff's energy was amazing from the moment he walked in! He answered all my questions and explained everything clearly. Excellent experience at Rocky Mount Eye! Highly recommend this office for anyone looking for quality eye care!

Reception, nurse, Dr. Lesnoff & all office staff were top notch EXECPT the lady who checked me out…read more ‍ I have no idea what was wrong with her but not only was she rude but she was down right nasty. If you don't like your job - please find another one. The young lady at check-in was just as sweet as she could be; maybe she could give you a few pointers.

Very pleased with Dr Kronenberg and his level of care and compassion…read more He took his time asking me many questions, explained everything he was thinking about and what steps we were going to take to find out my health concerns. So happy to have a specialist in Louisburg, too!