I'm extremely disappointed with the lack of customer service and professionalism at this Massage…read moreEnvy location. I booked a first-time 90-minute massage for my elderly mother, and we were all looking forward to a relaxing experience. Unfortunately, it turned out to be anything but. We arrived on time for our appointment, but the masseuse was not ready. The front desk staff member, Kiana, said they needed to go over some questions. I explained that my mother does not speak English, but I was ready to assist with translation when the masseuse arrived. During the wait, I asked to use the restroom, and upon returning, we filled out the questionnaire. When we finally met the masseuse, I had to repeat everything again, which wasted about 10 minutes. Once in the room, I asked the masseuse when I should return to pick up my mother, and she responded, "50 minutes from now," even though my mother hadn't even undressed yet. I immediately returned to the front desk to clarify this, and Kiana told me--quite rudely--that we would still be charged for the full 90 minutes because we were "supposed to arrive 10 minutes early." Not only was that never communicated to us, but even under that reasoning, we were still owed at least 80 minutes of service. When I asked to speak to a manager, I was told none were available. Upon returning to pick up my mother, Kiana reiterated that management would charge us for the full session and that nothing could be done. This business clearly does not value its clients and is more concerned with enforcing unfair policies than providing quality care. Charging for a 90-minute massage and delivering barely 50 minutes is unacceptable. They have lost our business for good, and I strongly recommend others stay away from this location.

Massage was horrible , felt like they were just rubbing lotion on…read more And then when I got out and addressed this issue with the front desk they really didn't seem to care stating she was kind of new ..and then asked how much tip I want to leave and asked if I wanted to rebook Absolutely NOT I said I laid on that table during the massage thinking when will this be over ...so not relaxing at all for $105 plus my tip I've never had problems at massage envy in Alaska or Colorado But I WILL NOT be returning to this location EVER

Dr. Anderson informed me I would need a MRI of the site for which I needed an operation.No problem…read moreas I had this problem well over 10 years. I.had paid for my surgery up front. When I was able to get my MRI, Dr. Anderson contacted me and told me that there was nothing to operate on because it was just edema. I was flabbergasted. How can someone have edema in the same location for over 10 years, that does not go away with rest and only continue to grow. Dr Anderson just didn't want to do the surgery, but he did informed me that it would be considered an cosmetic surgery that my insurance wouldn't cover, so I would have to pay out pocket. My own provider doesn't believe it to be edema. I was distraught because 2024 was a painful year and this improvement for.my well being was something that kept me moving forward. I hung up on Dr. Anderson then later spoke with Jamie office manager and requested my refund and was told she would have to check with billing. Jamie did I check with billing when I paid to have the procedure??It's been almost 2 weeks and I haven't received my refund. I talked with Jamie again today and was told that it was passed on to administrators and because I hung up twice on them they were thinking about discharging me as a patient. What service did I received other than conversation. Now it looks like I will have to take legal action just so I can receive my own money back. You don't have to worry about discharging me Jamie or Dr. Anderson why would I stay

Dr. Anderson and staff are amazing and miracle workers. I was damaged during a surgical biopsy. I…read morethought I would let if be, but it was a problem for me. Dr. Anderson came highly recommended from another highly respected general surgeon. It took two procedures due to a significant amount of internal scaring. I love Dr Anderson's unique personality. There was one visit that was not so good for me emotionally following the first procedure. He did not miss a beat, handed me a tissue and reassured me that everything was on track to the best we could expect with my allergies and the amount of scaring. THANK YOU! You are a good man with great skill.

My experience with Tay was absolutely wonderful. I initially went for a consultation and ended up…read morescheduling a same day appointment for a facial and steaming treatment. She was very thorough in the consultation. She listened to my concerns and was able to provide immediate suggestions. Tay is very knowledgeable and truly has a passion for her craft. She loves what she does and it shows in the set up of her spa - clean, comfortable and inviting. Tay is professional, friendly and truly makes you feel special. She was gentle with her treatment and explained in detail each step while performing the treatments. In addition, she took the time to send me her recommendations the next day with information on the products so I can start my ongoing daily skin care regimen. The entire experience was awesome. I will definitely be a regular client of Moore Than Skin Esthetics and I am excited about my new skin care journey all thanks to Tay!!

From the owner: Contact us today for all of your skin care needs ! Appointments available. read more

Everyone here is absolutely amazing. I have never had a bad experience with anyone! From the…read morefriendly front desk gals to every corner of that place they are so welcoming. It's a one stop shop for all my needs! I love getting my tox from Lisa and getting my facials and waxed by shelia! Highly recommend!!

Very clean and professional facility. The office was easy to find with good parking. The front desk…read morestaff were helpful with appointment scheduling over the phone and friendly in person. I saw Lisa for a skincare appointment and she was wonderful! She explained my options, cost, and aftercare with details and ease of understanding. I can't say enough about how great she was at my appointment. I will definitely be back! Pro tip: 10% military discount

Everything about this business is superb! I love Tanesha but anyone you get is great! I've gotten…read moremy eyebrows and Brazilian and it's to die for!

Got me in the same day and did a great job! Would recommend to anyone who has PCS'd to Fort Moore…read moreand are looking for a good facial/ skin treatments!

Amber is amazing! my daughter has a membership so I called today and talked to Amber about my…read moreoptions for a spray tan. I was planning on just doing a walk-in (being that I have never had a spray tan before), but Ambers customer service, even over the phone was impeccable, and may have convinced me to get a membership!! She was very kind, patient, never made me feel rushed, and answered all of my questions very thoroughly, and even walked me through all of my options with prices! She made me feel very knowledgeable and confident about getting a spray tan after that phone call!

I've been going to phenix city location and columbus but lately phenix city has not had the best…read moreservice I'd rather go to Columbus location

i've been a regular for kaliece since high school now! she truly never fails. one of the reasons…read morewhy i get so excited to book an appointment here is because i love her vibe. from lash lifts to brazilians and more, she really is the best! and it feels good to catch up with her from time to time will def come again!

Kaliece was absolutely amazing! From the moment she greeted me and walked me back to her treatment…read moreroom, she made me feel completely comfortable and cared for. Before starting my facial, she took the time to talk with me about my skincare goals and explain the different steps and options for achieving the results I'm looking for. She was incredibly knowledgeable and answered every question I had. I left feeling so much more informed about my skin and how to care for it. Her technique and pressure were perfect, and the facial massage was AMAZING! The entire treatment was calming and relaxing, and I could genuinely feel myself unwind. Her treatment room was beautiful, clean, and peaceful, which made the experience even better. I also really appreciated the time she spent going over different products with me and explaining what they could do for my skin. She even told me about a promotional sale happening the following day that was highlighting some of the newest technology at the facility. I never felt pressured--she simply made sure I knew what options were available. By the end of my appointment, I felt completely relaxed, refreshed, and excited about my skincare journey. Kaliece made my first visit so comfortable and informative, and I truly appreciated the care she put into the entire experience. I left already wanting to book my next appointment, and I cannot wait to come back for the Signature Facial with Kaliece! I highly recommend her to anyone looking for an esthetician who is knowledgeable, attentive, gentle, and genuinely invested in helping you reach your skincare goals.

I was 12 minutes late for my appointment and they canceled it without telling me or calling me. It…read morewould have saved me the trip if they had at least had the decency to tell me that they already canceled it. I know I didn't arrive on time, but they didn't even bother to give me information about the process I wanted. They didn't even open the door for me. Come on, what was it difficult for them to at least orient me?

Beware, I spend thousands of dollars here and with no good results and what they said their…read moretreatment will do for you don't believe it. The hypocrisy in this place is out of control. These people will have you believe that they can give you magnificent results that you will love and keep coming back just to take your money and once you pay they do not stand by their word. Everything will be a different story. They get upset and not a good customer service. Their treatment is not 100% and they do not stand by giving you a refund or giving you a better treatment for your case. In addition, they have you pay first and when you are busy or already getting treatment for whatever you pay for that's when they give you a consent form for you to sign NOT BEFORE YOU PAY OR HAVE TIME TO READ IT. I spend thousands of dollars there and I did not seen any results. Please beware of the scam, horrible customer service and you will not get good results. Bradley Park has a good spa that it is working for me. Thanks.

I got my lips done by Amy, and I am in love with them. She used a liquid numbing technique and I…read morebarely felt the procedure at all I was shocked. I will definitely be coming back and I recommend coming here to anyone! Here before and after pics

Great results from this place. I went in to have a Few dark…read morepots removed from my face and I am extremely satisfied with the results. They were very informative with the treatment options and gave me more information than what I expected. All spots faded with no residual effects. Also, very nice staff with great personalities. Would definitely recommend

Pure Skin & Hair Studio is nestles its full body services inside a cozy cottage off of Maple Street…read moreaccompanied by the presence of well mannered and competent staff. As a student I really enjoy using their discounts, I feel appreciated and acknowledged! It's easy to book services and communication is very important to them!

Perfect place to relax! I had micro-blading by Candice and couldn't be more thrilled with how they…read morecame out. I've also had several facials by her over the years and they are to die for! This place is a little bit of a drive for me, but soooo worth it everytime! If you're looking for somewhere that can take care of all your beauty needs: hair, skin, brows, waxing, etc.....look no further! You've found the best already!