Would not honor their estimate from their own employee. Estimate made and then ignored…read more Mark / talkin' to you.

these guys rock - i got rear ended and was on a time crunch because i was shipping my car cross…read morecountry. they expedited the process and made changes where they saw fit to get it done asap - they were extremely responsive and kept me updated through the entire process. everyone i interacted with was polite and helpful! was recommended to them by my uncle who's a mechanic and would recommend to anyone looking for a trustworthy shop to do the job.

A giant tree branch fell on top of my car and shattered the back glass of my Kia Soul. I left a…read moremessage at Roberto's Auto Glass in the morning to give me a quote on the back window and if they could fit me in their schedule that same day. They gave me a follow up call about an hour later w/ an affordable quote and told me they could fit me in at the end of the day. The process literally took 18 minutes. They worked fast and were extremely professional. I would definitely recommend them to anybody who needs their auto glass replaced.

Throughout the entire process of repair I was kept informed about status and progress. Easy drop…read moreoff and pickup. The staff was helpful for all my needs. Dropped my wife's vehicle off as I picked my vehicle up. Couldn't ask for anything more. Will continue to use as my service provider. Have used Mundys for various projects.

I was involved in an incident on October 26, 2024…read more After a few attempts to use a preferred partner shop of Auto Owners, I was forced to select a shop of my own. I chose Mundy's Collision in Lawrenceville, GA. The initial "parking lot estimate" was done by their employee, Pam. This estimate was for replacement of the driver's quarter panel for $7,200. At this point, I submitted my vehicle for repairs under the premise that they would work with Auto Owners to indemnify me to my pre-accident condition. Shortly afterwards I received a call that repair of the quarter panel was possible instead of replacement and that a supplement payment of $3600 would be sent, in addition to the initial $1400 photo estimate from Auto Owners. I thought the supplement was excessive, but they already had my car and I had no other option but to proceed with this shop. I began to receive updates from the shop about the progress on my vehicle throughout the following weeks. It was there for a little over three weeks. I was given a call on 2/28 that the vehicle was ready at a total of $5018 that was due by me. I took an uber to the shop to pick it up because their employee, Dylan, assured me it had been calibrated and tested and was ready to go. I immediately noticed that it was obvious the vehicle had been in an accident and been repaired. You can see the paint doesn't match correctly and there is more metallic sparkle in the quarter and certainly not worthy of the $5,000 price tag. Michael came outside to deal with my feedback and became defensive when I expressed that I did not see the 55 hours put into the repair. I decided to move on from the situation and pay the balance due. Inside the office, Michael says "I don't why you are upset, it's not like this is out of your pocket". I was outraged and was expecting quality and accurate hours spent on the repair, regardless of who paid for it. As soon as I attempted to drive off, suddenly 2 brake lamp warning lights went off. This was after I was charged for over $650 for vehicle inspection. Dylan arranged an Uber for me to go back home for work, which I appreciated it. Coincidentally, the Uber driver said she had a similar experience of Mundy's inflating invoices. I returned to the shop before closing with my counterpart for support because I felt I was being bullied. Ivis (original service writer) came out to deal with me and admitted to manipulating the invoice so the car wouldn't be "totaled." At this point, a man came out and told us to come inside, who later said his name was Dustin (assuming manager). Ivis and Dustin stated they had "moved funds around" to get the insurance company to pay for the necessary work. Then they tried to justify their fraudulent activities by saying they saved my car from being totaled. In actuality all they did was fluff the invoice and did not even fix the car properly. Dustin was condescending towards me and repeatedly asked if I am in the body shop business. Finally he asked what he can do to make it right. I replied that I want a corrected line by line invoice of the work that was actually done, including the actual labor. There is no way this repair took 55 hours. I asked if the labor cost would be refunded and He said absolutely not. In the lobby, Dustin became more aggressive and was very close to my body, telling me take my keys and leave after asking me if I had "checked out." Mundy's Collison never provided me with an itemized list or had me sign off on their additional repairs for the supplement. The final invoice has so much work that was not necessary or even done. I can pinpoint each item. A search of Google reviews shows that this is a common practice with this shop. Countless tales of unnecessary repairs being written up and work not being done properly are there out there. On the following Monday, I was give a refund check of $318. Upon checking another revised, edited invoice, the service writer added details of the shop "discounting" their rates and adding the repaired brake lamp to make it look like they had lower their costs to fit the final bill of $5108.

I'm not from here, but was in An accident with my Toyota Rav 4, The insurance gave me 4 places to…read morechoose from. I chose Hendricks Collision Shop in Duluth. Best Decision I could have made !!! Great people, Brett walked me through the damage and gave me the estimate. He called every 2-3 days letting me know how things were going and gave me a finish date. Best customer service I have ever received !! Picked my SUV up on scheduled date and was Extremely pleased. They did an excellent job. They went above and Beyond. Thank you all so much for a Wonderful Experience at your shop. I Definitely Recommend Them .

Rarely are you on the receiving end of service that goes far beyond expectations--but the team at…read moreHendrick Collision Center - Gwinnett Place Honda did just that. Andrew and Trent were simply outstanding. When I first picked up my car after an insurance claim repair, the paint match wasn't quite what I had hoped for. I took the car anyway, but they assured me I could come back if I wasn't 100% satisfied. Honestly, I didn't really believe it at the time. Over the next few months, the difference in color on the bumper began to bother me more and more. Eventually, I left a negative review on Google. To my surprise, the very next day I received a call from Trent, inviting me back to have the bumper repainted. Skeptical, but hopeful, I decided to give them another chance. From the moment I arrived, Andrew and Trent treated me not as a "problematic customer," but as someone whose concerns genuinely mattered. They listened, reassured me, and stood behind their work. I just picked up my car, and I couldn't be happier. The paint looks fantastic, and the whole experience has completely changed my perspective. I have removed the negative review and I'm replacing it with this one simply to express my gratitude to these outstanding individuals and the entire team who took part in this process. They've earned my respect and appreciation by exemplifying true customer service excellence. Until next time--hopefully not too soon!

I am so impressed with Armstrong! I called to get a quote and who answered the phone was very…read moreprofessional. The glass was ordered and 24 hours later they were at my house replacing the windshield. They even moved over the oil change reminder sticker that was on the old broken windshield! I was also impressed with their pricing. The man who did the replacement was also very professional and left no mess behind. Highly recommend!

Ryan was very professional from the start. The quote he gave was very reasonable. He showed up on…read moretime, and when he realized he had the wrong windshield he notified me right away. No fault of his own according to my VIN. But he quickly verified that they had the correct glass on hand and said he would be back the next morning. He showed up early and completed the job. He explains every thing in detail for you to understand.

Larry is friendly, professional and very experienced in vehicle body/paint repair, making my keyed…read more& scratched passenger doors look like new. Highly recommend him. I'd give him 6 stars if that was an option.

Larry has always done a fantastic job and detailing our vehicles and doing all types of minor…read morerepairs that saves us money to do with him versus having to deal with a body shop. Larry is highly highly recommended!

Great service at a great price. Highly recommend. The owner was super nice and gave honest advice.read more

Great window tinting. Professional & friendly. Drove almost 1 1/2 hours to get my last vehicle…read moredone because of the job they do. Highly recommend them.

Worst experience I've ever had at an auto body shop. Only went here because my insurance company…read morerecommended it and wish I didn't. The man at the front desk speaks very poor English and has a terrible attitude - he couldn't answer a single question directly throughout the process. When I finally got my car back, I realized there was additional damage in the same part of the vehicle and they claimed it was damaged beforehand. I asked them to fix it, and they kept it for another week and still didn't fix it. When we were upset and asked for an explanation, the man at the front got extremely heated and SHOVED my brother who was there to drop me off at my car. Outrageous experience. Don't recommend.

Doug did an amazing job giving me estimates. The breakdown was so detailed and descriptive. The…read moreestimate explained where the parts we're coming from and their contact info. The work that they did was absolutely the best and I couldn't ask for more. Highly recommend!!!