My mom needed a better bed after a mth between the hospital and rehab after a fall. I rented a full electric half rail hospital bed. Delivery was quick and precise (was given an estimate), and bed is comfortable! Payment and delivery set up a breeze. Look nowhere else but Mark Drug Medical Supply! read more

An employee named Patrick was very abrupt, terse and rude. At a time when someone is in need of medical equipment, understanding, patience and professionalism is needed. read more

Marc drug team was great. Help me understand how to use the device really pleasant really helpful.

I spoke to Teresa regarding breast pumps and additional supplies on my insurance. She was extremely knowledgeable and helpful! I was looking for standard replacement parts for my old Spectra 2 from my previous pregnancy. She was able to recommend new, alternative hands-free cups instead of the usual pump parts. My insurance states that breast pumps are 100% covered, with no specifications on which pumps or price max. But every company I've looked into charges an additional out of pocket for a premium pump. I've spoken to other big brand DMEs and my own insurance company regarding why there's an additional out of pocket cost, and only Teresa was able to provide me an actual explanation: contract pricing. Thank you Teresa for your knowledge and helping me! read more

I asked them to order compression stockings and I kept getting the wrong size and they keep ripping! I was a customer for over a decade. Now I'll never do business with them again! If you need custom compression stockings go elsewhere read more

Amazing experience! Teresa was so efficient, thoughtful, supportive and responsive! Mark Drug is way better than the original company that my insurance referred me to for breast pumps. If you have BCBS PPO and are in need of breast pumps, Mark Drug is the place to go. They will make it so easy and stress free for you! read more

rude service man . Hated dealing with him and his attitude like he was doing me a favor filling my orders . switched to another medical supply place read more

Wow! Excellent service and great store hours compared to others in the area. I went in for a waterproof cover to put over my daughter's cast. I was in and out in 5 minutes (including consultation). read more

They have been great Kept up informed and delivered right on time Could not ask for anything more read more

I would imagine that many people calling or going into a medical supply store for equipment or to rent say, a hospital bed, probably have quite a bit going on and may not have ever been in this situation before. That being said, the need to call and ask questions seems like a reasonable thing that happens, but the guy who answered my call was so rude when I asked for clarification on payment options that all I could do was thank him, end the call, and immediately search for a different place. Thanks for being so rude and unhelpful to someone who was politely asking for information during an extremely difficult time. read more

I first used Mark Drug in 2013, to get a breast pump through my insurance (Medicaid at the time). I used them again in 2014, to get another breast pump, this time using my private employer insurance from my new job. I've had the same employer ever since, and I'm 32 weeks pregnant today, so I called them yesterday about a breast pump. They (and Teresa especially) were *lovely.* They still had all of my information from 2014 and were happy to update it for me. Teresa promptly sent me a ton of great information about available pumps, comparisons, and how to take full advantage of my insurance benefits. I now have a Spectra S2 Plus, a Lansinoh Breastmilk Collector, and one year of Medela Symphony Rental on their way to me---all paid for by my insurance. And I'll be contacting them again in early January, when my insurance is ready to cover another pump. Thanks, Mark Drug! read more

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It's nice to know that there is a store like this around. My Mom had surgery and we needed to pickup a few things, specifically Tegaderm (tape that goes over surgical wounds) in large sizes, that can't be found elsewhere. Well, we were super stoked that they had them! And then we saw the prices! They were like $5 - $7 a PIECE. For essentially one large band-aid ,,,, $5-7. That was insane. But what are you gong to do when you can't get it anywhere else? So we bought it. The girl that helped me was friendly enough. There was someone available basically as soon as I needed help. While I was in here, I noticed they have EVERYthing you could ever possibly need. I added a bunch of photos, that hopefully help. They have everything from big to small!! From tiny band-aids and tape, to beds and toilets and walkers. There's so much stuff! I will definitely be back. I have a surgery coming up in a few months - so I'm comforted to know that a place like this exists. I would definitely recommend this store for all things medical supply. read more

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My insurance covers breast pump supplies and I called around to several places and no one had the supplies for my Spectra S2 except for Mark Drug Medical. I spoke with Teresa and ordered my supply replacement kits and received them the next day! Teresa also informed me of other supplies they had that my insurance covers. I'm so happy I found them and will use them going forward. They were definitely worth the research I put into finding the supplies I needed. Their customer service was amazing! I really enjoyed the resource links Teresa sent me and the follow up from Stephen to inform me that my order had been delivered. I hope more people find out about this great company. read more

I needed a hospital grade breast pump rental and I couldn't agree more with the other reviews. Teresa is fantastic! She's responsive and sent very helpful links to information and details about pumps and accessories. read more

A friend and I accompanied our friend with cerebral palsy to Mark Durg in September of 2021. She is in her 70s, and had lost her ability to get in and out of a bed. She is also not emotionally stable, which is understandable. The salesman who helped us was helpful at first, and showed her how, with the help of a fully electric bed, she could rise from a lying down position and get out of the bed. When she objected to the price, he told her, "Fine---go someplace else." I told our salesman that he was not helping her, or us---her two helpers---when he spoke so disrespectfully. The bed was finally ordered, with a delivery day of Friday. Friday morning, I received a call saying the bed couldn't be delivered on Friday, and it would be Saturday morning, around 9 am. At 9 am, I hadn't received a call. I called them. The delivery driver asked if I'd like a Monday delivery. I said NO--they'd told me Sat. am. He said he didn't work on Fridays, and had no note about the Sat. delivery. Two huge delivery flags there, as well as a poor review of the sales department. Let's work with people who have emotional disabilities. They often accompany the physical ones. read more

The sales rep Mike was amazing. He helped my mom get a new boot after the one she had following ankle replacement caused a pressure sore. He fixed her knee walker as he could see the hospital had it for the wrong foot. He also made it where we could actually lock it again. He was wonderful and helpful. read more

Most people are not aware of the fact that nearly all health insurance plans now provide coverage for a breast pump. It can be even more confusing to find a place that will process this for you in-network. We came here twice, and each time Teresa was very helpful and transparent with regards to which pumps were covered by our insurance (BCBS, so YMMV), what our cost would be, reviews of each pump, etc. Everything was done through email, and she was very responsive. Highly recommended! read more

6 stars... teresa makes dealing with insurance and understanding benefits a breeze! i had no clue how to use my benefits for a breast pump and prego brain and newborn mama brain could not begin to process all the info! i felt confident and at ease thanks to their prompt, personal, thorough service! bravo! read more

My insurance company gave me a couple options of places where I could get a breast pump. I contacted Mark's Drug and Medical Supply and received wonderful service and product. They were very helpful in the selection process and provided me with lots of resources that helped me make a decision on which model to order. They item arrived very quickly as well. I would definitely recommend them for your medical equipment needs. http://www.markdrugmedicalsupply.com read more

I called and asked if they had any used mobility scooters for sale and was told yes, come on in. I drove 45 minutes to get there to be told they had one scooter that was rented, nothing for sale. Now my 45 minute ride home, thanks for nothing Mark drugs!! Not happy!! read more

I love the seamless communication and transactions I have had with these folks. I do not live near the store but I still felt very well taken care of. Shout out to Teresa for being so prompt and efficient. She has assisted me on two different occasions and I received exactly what I needed. Thanks to her and the team I received my equipment very well packed and in less than 24 hours! Amazing. read more

I contacted Mark Drug Supply at the recommendation of my health insurance in order to get a free breastpump covered under the Affordable Care Act (thank you, President Obama!). The staff at Mark Drug (Patrick, Marie, and others) were really helpful - they advised exactly which pumps were covered under my insurance, how to get the prescription written by my doctor, etc. When I asked for a recommendation on which pump to get, they offered their feedback on which pumps were most popular but didn't push me in any direction. Plus, the pump was sent to my home via expedited shipping at no additional cost. If you're in the market for a breastpump covered by your insurance, I highly recommend Mark Drug Supply (markdrugmedicalsupply.com). read more

What an amazing experience! I have Blue Cross Blue Shield and they told me to give them a call to order a breast pump. I called them on a Wednesday, Jaclyn assisted me and was phenomenal. She answered any questions I had, emailed me what I could order and any accessories I may need. After verifying with insurance, she called me back the next day and I received it on Friday morning. I could not believe how quickly I received it and how easy it truly was. If you are looking for a breast pump, I HIGHLY recommend them. Such great staff and extremely helpful! This was honestly the easiest thing. For a first time mom, they made the process so easy and stress-free. You can also look around on their website for what they carry and they even show what insurance will cover. Their website is markdrugmedicalsupply.com. I had looked at it prior to calling, so, that was very helpful! read more

Mark Drugs provided me with a breast pump for our upcoming baby. This was through the insurance. They were very friendly, helpful and the pump got shipped within a few days. I would definitely recommend using this company. Teresa was very informative when it came to choosing which pump to choose from. http://www.markdrugmedicalsupply.com/ read more

I found out I needed full hamstring surgery. I called Mark Drugs and Steven answered. He answered all my questions and gave me suggestions They delivered my hospital bed and all my supplies to my house. They set everything up. The delivery guy was great unfortunately did not get his name!! The service was great here. Steven thank you for great service. In a time I didn't need any more stress. read more

I actually found the "gentleman" that answered the phone on 9/16 at 3pm to be quite rude. We have a prescription at Mark Drugs in Roselle but my husband is working in Wheeling and this location would have been great for pick up. I asked him if we could transfer our prescription to them and he advised that they were not connected, but they used to be. Ok. Then I asked why we can't transfer it and he said that would be like asking Walgreens to transfer to Walmart. Ummmm, ok? That happens all the time. What's the issue? I thanked him for being so "polite" and disconnected. We'll just stick with the location in Roselle. There is a reason our doctor chose that location being all the way out in Romeoville &a Morris. Obviously their customer service is supreme compared to this location. Roselle will even ship to me for a small charge. That's the type of service I'm looking for. This place doesn't even come close! read more

Teresa helped me order and the entire process only took 10 mins. The pump arrived in the mail within the week. Check it out online if you need to get it and want insurance to cover it. http://www.markdrugmedicalsupply.com read more

My insurance provided multiple retailers for me to obtain a breast pump, of them all I'm so thankful I called Mark Drug Medical Supply. The service provided by Teresa was friendly, easy, and surprisingly prompt! All things that aren't often associated with insurance benefits. The breast pump options include popular brands like Medela and Ameda. You can check out your options here: http://www.markdrugmedicalsupply.com/ I highly recommend getting your breast pump through Mark Drug Medical Supply. read more

I had the pleasure to be guided by customer service person Taylor, today. She was great! I walked out with exactly what I needed and she had to figure that out. She is knowledgeable, professional and a delight. She made me feel good about a knee brace, if you can imagine. Kudos to Taylor and to Mark Drug. read more

Whenever something has to go through my insurance, I assume it's going to be a rough experience. These guys are insanely amazing! I needed a breast pump and they came recommended on the mom forums. If everything was this easy, life would be grand! I emailed them about a pump I was interested in and in the same day, they sent me tons of information and links to research while they validated my insurance. The next day I chose the pump I wanted and it was on my doorstep in under 24 hours. They took care of all the logistics and I didn't spend a dime. Now if only delivering this baby would be that easy. THANK YOU SO MUCH! read more

Ordered a breast pump through insurance with Mark Drug Medical Supply, the whole process was super easy and after I paid (opted to upgrade for a small fee- smaller than other supply companies I looked at), they shipped the pump the same day and I got it in the mail the next day! I would definitely use them again and recommend them to anyone looking to get a pump through insurance. read more

I called this location bc my insurance suggested them as a supplier for a breast pump. During my conversation with 2 reps I received conflicting information and then they wanted to upcharge me. After speaking at length with my insurance, I was assured they cover the pump in full, but the office still complained that their cost is too high so they charge for it. Sorry, that's not how it works -- insurance pays for this. Not something I need to worry about. If you want quality service for medical supplies, this isn't the office to go to. read more

After I broke my 5th metatarsal, I needed a lot of equipment! Erica W was the first person to help me! She had incredible patience and was extremely knowledgeable about all of the products that would work best for me. It took me a long time to decide on things and she was compassionate and patient throughout the process. She even gave up her lunch hour and stayed with me throughout! Now that's service! Mark Drug is lucky to have her on their staff! She had a lot of great suggestions and explained the need and highlights of each product. She is awesome, and if you ever need anything and not certain about what to get...she is the person you want to work with! Additionally, Jeremy Schaffer, who is the manager, did an excellent job helping and retro-fitting an addition to my wheelchair. I couldn't have done it without these two wonderful people! read more

All employees seem like they don't want to help out. Very bad customer services. Specially when you have to question them so much because they don't want to explain to you when it comes to your insurance paying it. Find another medical supply store don't stop by here you will not get the help you need!!! read more

Very unprofessional place. The workers are very rude when it comes to customer service. Walk in and was standing there for minutes while every one was behind the computer I guess not seeing I was there. It look like clearly no one wanted to help me because they kept passing me to different people to place my order. Also they don't really make it clear when it comes to using your insurance to cover your items wish they were more informative and not just plain rude. Go somewhere else if you can do not recommend this place!!! read more

Thank you so very much to Miles!! My first time in, and I was treated wonderfully. Miles took a lot of time to educate me about compression socks. I will be back and continue​ to refer people to this store. Thanks​ Miles!! read more

Working with Mark Drug was a breeze! They responded promptly to both emails and phone calls and my order arrived in one day! They also contacted my insurance company on my behalf so it was one less thing I had to worry about. I couldn't be happier with their service! They can be accessed at: http://www.markdrugmedicalsupply.com read more

We were at Mark Drug for the first time today getting assistance for my husband who is having hip replacement shortly. An associate named Miles was extremely helpful to us. We were looking at canes and shower chairs and he pointed out pros and cons of various options. We left with a four pronged foot for his existing cane when we could have been sold a new cane. Miles treated us with care and respect and gave us good advice rather than trying to sell us on the most expensive item available. read more

Teresa here was able to provide me my insurance covered breast pump within a day and I really appreciate it since it was an emergency. Everything was quick and smooth. I will be a returning customer. read more

I've been ordering laryngectomy supplies for my husband for over 10 years. EVERY time we've changed insurance plans/providers, trying to get the correct supplies easily ordered in a timely manner has been nothing short of a frustrating nightmare. But this time, we were connected with Mark Drug and my experience has been completely AMAZING!!!!! I usually work with Jeremy when I need to order. He is knowledgeable, responsive and truly professional at his job. Wow! It's a refreshing surprise to finally work with a supplier who seems to truly CARE about helping their customers. Our orders always arrive within a day or 2 at most. Life is full of difficulties and getting the medical supplies you need when you need them shouldn't be one of them. Thank you Mark Drug (and Jeremy!) for your fantastic service!! read more