Experience exceptional customer service with the convenience of two-hour delivery windows and…read morebilingual support. Plus, get your mattress within just two days if it's available at the warehouse!

Gilbert is extremely helpful. He'll show you the right mattress. He'll take into account all of…read moreyour sleep preferences and needs and find you a quality mattress. The store is clean and Gilbert speaks Spanish.

My first time coming here at first it was great until I'm waiting on my mattress for 2 weeks…read morebecause brookelyn gave me false information unacceptable she guaranteed I would get my mattress on the 9th but called and found out she didn't even schedule my delivery I had to change my mattress cause if I didn't I would be waiting another week Louis the store manager helped me out a lot that's why I put 2 stars instead of one if you go here don't get a mattress sold to you by brookelyn you'll never know how long you'll be without it.

MATTRESS 1 ONE KILLEEN TX…read more I came in late on evening to look at mattresses. There was nobody in the store, so the associate whose name I cannot remember, could give me his undivided attention. He was out of Austin he said and was filling-in in the store of Killeen. After him showing me everything there was in the chose what I wanted which was a mattress that was firm without a box spring and a showroom floor bed railing. He had to call to make sure if that could be done cause he had never seen that done before. He called and got the approval. I paid and waited for the delivery. Delivery comes and I don't open it right away as I was in the middle of moving so I placed everything in storage. So this is a month and a half later after the delivery I finally get moved in and open up the frame and see it's not what I ordered. I call them to see how we can get this resolved. After a two day wait I'm told I had to pay an additional $75 for the bed rails I originally wanted. On top of that I have to return it myself when everything was delivered. I didn't make the mistake and put in an inconvenience but let this be a lesson folks. This isn't good customer service and I won't be back and wouldn't recommend them to anyone.

Keiton was who helped me and I was given excellent service! They have a huge selection as well…read more I was here two years ago and got a temper pedic mattress on clearance.. 2 years later and it is still the best mattress I've ever slept on!

Drew was an amazing help in finding our new mattress. He was very thorough about all the mattresses…read moreand even gave us time to lay and try them out. The best sales person hands down. Normally I run away from sales people and order online, but thankfully we had Drew who wasn't pushy and kind from beginning to finish. I definitely recommend going to Drew for all your mattress needs. Thank you!

The two delivery men who delivered a new rocking chair to my home in Killeen, Texas 76549 at about…read more1:00-1:30 pm on Saturday, November 8, 2025, earned five stars for their great service. The men delivered on time and called ahead to set a time and date at my convenience. I really appreciate the two men delivering and setting up my new chair. The chair is high quality at a fair price. I really enjoy my new chair. Thank you to Furniture Row in Harker Heights, Texas. S Tagstrom

Be careful what you buy from this place. We purchased a sectional that was supposed to be top grain…read moreleather. $5000 later it's peeling like bonded leather and they refuse to do anything. Therefore we are filing a lawsuit.

AVOID: I went there yesterday. As always so many items are unpriced so I had to go to the cashier…read moreto get a price. It literally took 2 seconds for her to scan the item. I thanked her and turned away only to hear her say to the next customer in line .."she was so rude"... I said "did you just call me rude for asking for a price?!?" Yeah she kept her head down..didn't want to look up. I asked her again..no response. The customer said to me "you asked her for a price, that's not rude" I thanked her for validating me and complained to the Mgr... he said he'd speak to her. Unfortunately when I got to the register she was the only cashier. She was actually smirking. I told her to ring me up and let me get out of the store so she laughs in my face like she had done nothing wrong, said nothing wrong. To say I was livid is an understatement. The Mgr rolls up and puts his arm around her and as I left I swear he was smiling with her too. Unbelievably shoddy customer service all for asking (politely) what the price was.

We bought a memory foam mattress from this location 6 months or so ago. The price was great. They…read moreallowed us to pay it off in 6 months with no interest. There were no hidden surprises. Overall, very satisfied with their honesty and the purchase we made from them.

Update on my recliner return today 7-7-25. I want to thank the following ASHLEY Home Store,…read moreManagers. Anthony C. John Cole. Jennifer J. Skinner Family. My recliner return was a incredibly smooth experience. I was so impressed with the customer service, I purchased another recliner there. Thank you John Cole for your knowledgeable information on recliners, It allowed me to make an informed decision on my recliner purchase. Thank you again, R Gomez.

VERY DISAPPOINTED. Ordered and paid for a bed in early Jan. They said it would arrive in 6 weeks…read moreand we could pick it up on Feb. 15. It did not arrive. They told me it was a delay and I could pick it up on Feb. 22. It did not arrive and now they tell me it won't get here before April. If my partner did not like it so much, I would have canceled the order. I am really disappointed in the service. I was also told I would get a weekly update on its status since it may come in before April. I have not gotten one yet. So disappointed. This is the worst service I have received since moving back to Texas in January.

Worse customer service ever !!! Sent a guy to my house said my house was dirty and I had bugs…read morewhich I don't have !! My house is clean . The guy needs to be fired !!! I literally sat in my house in tears .. this guy is absolutely horrible ,. Don't speck english and obviously don't care about customers . Hell he couldn't find my house

Got new couches and bedroom set through them, been about 2.5 years now and held up great and…read morecouches still look new. The delivery guys was weird when they brought out stuff over and kinda rough on the furniture but there payment plans are nice and the app is real easy to pay it on.