There was a problem with the compressor and evap fan-- as in they were not working…read more Actually, the problem was with a motherboard in the furnace. It controls both the heating and the air conditioning. I ordered a new motherboard and replaced the existing one. But the unit still wasn't working. I tried everything I could. In desperation, I called Finley. They sent someone out on the day I called. Tom was amazing. He sized up the situation and had the unit running within half an hour of the time he got here. I felt badly because I thought I had not wired the motherboard properly. I hadn't, but there was no way I could have. The original installer of the unit used funky wiring from the thermostat, and there is no way I could have figured it out. But Tom did. Excellent company. Five stars isn't enough.

Oil prices are reasonable, delivery is timely, but good luck with a service appointment. When you…read morecall, they'll give you a date and tell you to call at 9 that morning for a time. When the day comes and you call, you get "Yeah, we'll be there in the afternoon." When you ask if they can narrow it down, you get told "Call back at 12 and we'll see how the day is going." So for a routine service appointment that takes a grand total of half an hour, be prepared to burn a whole day.

Switched out original builder grade thermostats on two floors to provided new Ecobee smart units…read more The Master Touch Home Service was prompt to respond and provided excellent communication through texts and phones. My Tech arrived on time and described what was giving to be done. He even needed to pull new wiring from the units to the thermostats and thankfully he had attractive base plates to mount the Ecobees on the wall, as the hole left from removal was too large. He then worked with me on my app. I am planning to use Master Touch for some electrical work and I will hire them for spring and fall HVAC servicing. I highly recommend this independently owned professional company.

Our family had a fantastic experience with Master Touch Home Service in the replacement of our home…read moreheating and air conditioning systems. This recommendation is underpinned by responsiveness, excellent customer service, strong technical ability - and most importantly - a personable, trustworthy, and passionate owner-operator. With the turn of the seasons, our aging furnace wouldn't blow warm air. After researching local HVAC companies via online reviews, we connected with Master Home Touch Service in the Freehold/Manalapan area. The owner, Hovhannes Mirimanyan ("Hov"), was free that day for a service call ($100, but waived for larger projects). We mutually agreed that it was time to replace the 30 year-old furnace. Hov carefully walked us through the issues with our current furnace and air conditioning systems. He then outlined in a "no pressure" presentation several solutions, providing a cost-benefit analysis of each system (G/E, Rheem, Bosch). He showed us photo portfolios of past similar projects. A few days later, a three-person installation crew arrived at our home at 7 AM to perform the removal of the prior HVAC, and install the new system. The installation was completed by lunchtime, with our home left in pristine condition. The next morning, Hov returned to walk us through the details of the installation and how to perform basic maintenance items on the furnace. The Rheem system works great, is quiet - and connected to a smart Honeywell thermostat. The price paid was fair relative to the quality of services rendered. In summary, I highly recommend Master Touch Home Service for residential HVAC projects. They also provide commercial service and selecting plumbing services (e.g., hot water heater replacements).

We've been customers of Arctic Air Conditioning since 2017 and have always enjoyed excellent…read moreservice. We have our HVAC systems serviced every 6 months, and various services during the past 9years. Yesterday's technician, Victoria R, was extremely thorough and gave a detailed explanation of the items noted on the Home Health Report. She was respectful of my home (wore booties & cleaned up debris), friendly & courteous. Also, my husband & I were impressed that Arctic Air hired a female technician; more companies should follow your lead!

New AC unit out in 2024 Dec. Could not turn on unit when we…read morewent to use it 1st time in summer once we finally got an apt for them to come the unit barely called the house. This year same thing went to use unit today nothing... After 3 calls the earliest they can get here is Sunday! This is a brand new unit. I'm so sorry we used this company and do not recommend to anyone

Very polite tech, clean and took shoes off which I appreciated…read more Tune up on dual zone 2 year old system. Added pound of refrigerant, there a total of 20 mins and extremely expensive after I called a few others places. Shame on me and shame on them. Will not be using again, also get a price prior to booking, I failed to do that! My fault, but they lost a customer and got a bad review! Treat customers fairly and loyalty will follow! Not in the case!

It's taken me more time to write this review than it took for American Dream to take care of the…read moreproblem! What's more, it was the owner of the company and when does that ever happen these days?!?! I highly recommend American Dream--they're responsive, professional, punctual, knowledgeable and well, just plain nice.

The heating unit in my house stopped working and when I called Garden State they scheduled a fast…read morevisit. The technician , Jay, that came was very professional and friendly and fixed the problem very quickly. Bill L.

When Garden State Air Conditioning came to give an estimate, and in the following days, they…read moreresponded promptly to our questions. Once we told them we were going to hire them to replace our central A/C, responses became sporadic until the job was done, but service declined significantly after payment. I am sharing my experience to caution others about the post-payment treatment by Golden State Air Conditioning. To provide a balanced view, the installation process was smooth, and their team was somewhat attentive until they received full payment. However, once the job was done, their customer service became totally unresponsive. Since the contract was signed, attempts to contact them for follow-up or support have been unsuccessful. Despite numerous calls, there has been no response, and messages remain unreturned. It appears that their business model involves providing excellent service to secure jobs and payment, followed by complete abandonment. This situation is frustrating and stressful, and customers deserve to be aware of their post-sale treatment. It is advisable to seek a company that stands by its work and respects customers' time after payment has been made. We've emailed Karina and text Brendon many, many times with no response. What a wonderful was to do business

They just installed my new ac and furnace. they did an excellent job. you will not be disappointed.read more

Cannot say enough positive about my experience with Strathmore! First, let's start with the…read moreinitial call. I had worked with another HVAC company to help diagnose the issue but unfortunately, they were short-staffed and couldn't come out. I called first thing in the morning on Friday morning. I told the man on the phone what I thought was the issue and surprisingly, he told me that he could have someone out to my house the same day within hours. Only 2 hours later (right when he said he would arrive), our technician arrived. He was very courteous and explained the issue and what needed to be done after he quickly confirmed the diagnosis that the blower motor on our HVAC would need to be replaced. Now, my friend who was an HVAC tech told me that a capacitor replacement would be the easiest to replace but a motor would take 2-4 weeks to replace because of supply chain issues. Surprisingly, the technician told me that he would order the parts and have them overnighted. The parts were in stock from his supplier and they arrived on Friday. First thing on Monday morning (they're understandably closed on Sundays) I received a call that the part had arrived and he would be over within hours to come and install them. Again, he arrived prompt and on time. He ordered an additional part for the blower just in case it was also damaged (which it was) and he ended up installing the new motor and fan and capacitor by 11am on Monday. The price was very reasonable and there were no surprises there. It was an absolute pleasure working with Strathmore and I highly recommend them for your HVAC repairs.

If anyone is looking for a reliable, prompt, and dependable company these guys are it…read more My heat went out unexpectedly, and I could not believe how fast they got back to me let alone came to my house to fix it. I Highly highly recommend them!

Mike and his team are outstanding. They came in and replaced my entire AC unit and furnace. They…read morewere effective, clean, and professional. Mike even went above and beyond by checking other areas he didn't have to! Wouldn't you know it, he found a blockage in my ductwork going into my house. I had many other HVAC guys come out and charge me an outrageous amount, only to do the bare minimum. You won't get that here. I won't ever call anyone else after this. Mike educated me as well on my new unit and how to do maintenance and upkeep with filters, etc. Most guys come in, slap the work together, and leave without wanting to be bothered explaining anything. I can't say enough good things about this company. I promise you won't be disappointed if you call.

Atlantic Air Systems is a high quality and professional organization that always provides excellent…read moreservice. Jake from Atlantic Air did a great job today communicating the issues with my a/c unit, providing detailed updates about how to repair the unit and he was an excellent teacher. Jake is awesome and I would be happy to have him work on our system in the future!

I've been debating writing this for several days, as I am a firm supporter of small businesses, but…read moreit keeps bothering me and I want others to pay attention and not pay for unnecessary repairs: I contacted Atlantic Air to do a heating system inspection for a rental unit, as required by Toms River Township. I have a 1000 sqft rental in Toms River. My first experience with them was excellent . I was unaware that the gas had been disconnected after the last tenant moved out and just prior to the inspection. I was there 3 days prior and it was still turned on. When Atlantic was there initially, they discovered there was no gas, and they promptly rescheduled with me for after I had the gas turned back on with no problems or additional charges. It was great. On the day of the inspection, they were prompt and professional. My tenant had begun moving in and was there when they arrived and they were pleasurable to her. I had been in the space for the prior 2 weeks cleaning and doing some minor maintenance, and the thermostat and heat worked great as I was there on some colder nights and kept the place nice and toasty while I worked. Within an hour or less of them arriving, they called and told me "the thermostat is funky - its kicking the unit on and off and they can't get a good read on the system. He's going to replace it ($195)." Again, I was just there, it was cold out, and I used the heat constantly and it worked great. But, it was a work day, I work 60 min north of Toms River and live 30 min north of Toms River, so I said fine - just change it. I'm not going to argue and I won't have a chance to come down and check it out. I thought it was odd that it had literally worked perfectly 4-5 days prior, but I wrote it off and moved on. Fast forward another 20-30 minutes, and I receive a call from the office. "Your heat exchanger is cracked. This can be very dangerous. We can't issue you the heat cert until we do further inspections." At this point, its important to note that the furnace (Gas fired hot air) was installed 7 years ago. Its only a 7 year old furnace. I asked some questions. The woman on the phone was very polite and professional, and said she would get back to me. After hanging up, I did my research. I found out that the only way to determine if a heat exchanger is cracked is to either remove and physically inspect the entire burner assembly, or remove the entire blower unit and use a camera scope, or use a Carbon Monoxide monitor in the vents to look for leaking CO. I spoke to the office contact again on the phone, and asked bluntly "please let me know which method the tech used to identify the cracked exchanger out of the 3 methods, and please provide me the video and photo evidence of the cracks." Again, she was polite and professional, and told me that this was their newest technician (only hired 1-2 months ago), and he wasn't used to their protocols, she was going to review the findings with Frank, the owner, and get back to me again. Hang up. 30 minutes later the TECH calls me to collect the $195 plus tax over the phone for the thermostat that he put in. I pay him, since I agreed to the work, and ask him about the cracked exchanger. He informs me, (direct quote) - "welll....its about 8 years old, so its nearing the end of its useful life. Its not there yet, but its getting up there." I literally laughed at him and told him that the average gas fired furnace lasts 15-20 years. I guess he thought I didn't know anything about furnaces and didn't do any research. He further said "well, we have our A/C trucks on the road right now since its AC season, I'll need to come back with the heat truck with the appropriate tools and do a proper test of the heat exchanger to determine how much CO is leaking." Hang up the phone again. Finally, the office lady calls a final time - "Frank reviewed all the data, and it turns out there are no cracks in your exchanger. Just note that its burning a little hot. Also, the tech said the filters are really dirty and you need to change the filter." I changed the filter literally 5 days before the inspection during my last visit to the property prior to scheduling with Atlantic Air since I knew they would be doing a full inspection of the heating system and vents. It was a brand new filter, with two spare filters sitting on the floor of the HVAC closet right next to the furnace. This was another lie from the tech. I hate writing these kind of reviews, because I did my research and chose Atlantic Air because the reviews were all 5 star for honesty and value. If I were an elderly person, however, I could have very easily agreed to a new thermostat, a furnace rebuild (heat exchanger) or replacement for $4500 or more, and filter changes. It just seems like this "new tech" was out to gouge. My final recommendation: question everything and make them prove there's an issue before agreeing to anything!!