For those of you following along...still waiting for a response from customer service, Steve (Dixie…read moreStore Manager) or the District Manager regarding the $1400 we spent for not fixing the car. Charged $1400 and when the car still wouldn't run they "tapped out" (after weeks waiting) and sent the car to a Chevy dealership. Save your money and your mental health by avoiding Ken Towery for your auto repair needs. I have given them since mid July to make an attempt at being a responsible business with integrity. Still no luck! Sadly, I'm sure they have already lost more money due to this review than what it would have cost to do the right thing. I'll continue to keep this party rolling until they respond to me.

Very helpful. I was in and out super fast! The staff there was very friendly as well. 5/5 stars…read morewould go back

The staff here always take time to Listen and help find…read moresolutions. They offer great advice and quickly resolved any issues and concerns with all my vehicles. The skilled mechanics and tire experts are usually able to fix it same day and usually the same hour!

We brought our daughter's car in thinking we knew what the problem was. Carmerica did the work…read morewithout ever running a diagnostic test. They charged us $1200 and made the problem worse! Their attitude: you didn't ask us to diagnose the problem. We will never EVER go back.

This has been my go-to store for tires, batteries and mechanical service for years. I find them…read morealways honest and direct with quality service. They back up their work and always make things right. A store and techs you can trust your car to. Go BigO.

went in because there was a sign showing on my dashboard. I came 15 mins before they closed end…read moretold me to come the next morning. I came there before 8:30am and chose to leave at noon because my car was never fixed. there were customers who came AFTER me and left before me. as I leave, a worker tells me I should of left the car and left.

Slow day for these guys so that may be partial reason for a 5 star. But the guys were very…read morefriendly, communicative and didn't pressure you with anything or suggest unnecessary things. The manager, James, was particularly pleasant and respectful. Solid place to go for a decent priced oil change. Been here twice now and haven't had a bad experience yet. Hopefully never will.

Best service I've ever had at a Valvoline. I've been going to Valvoline for 12 years and have lived…read morein 3 major cities. These guys are top notch. Had 4 services done in one visit by Tae and his crew (2:50pm-4:00pm, Wednesday 5/21/25) and they were awesome. Great attitudes, great vibes, and a job well done. I drive a Toyota Tacoma these days and have had two different locations tell me they couldn't service my transmission. Tae called up an experienced friend of his who provided some knowledge so he could get the job done. My truck's driving like new now. His whole crew was professional, polite, and expedient. Job well done by Tae and his crew.

Great Customer Service! Took my Jeep in to replace starter. They were able to email me an estimate…read morevery fast and pricing was very fair. Had her fixed up in no time!! Extremely friendly!! I'll definitely go back! Updated: We have now taken both of our vehicles in for a variety of different issues & customer service has been amazing every time!

Fantastic service and quality workmanship. They diagnosed a complicated problem and got my truck…read moreback on the road.

Seriously the best experience I've ever had with a service center. Long story short, I bought a car…read morethrough Carvana and this is one of the registered in house service centers set up through them. I had to open a claim for the tires since after being inspected we saw they were bad. They even brought me into the shop to show me the tear, wear patterns, and tread depth along with the need for a minor alignment. Troy and staff went above and beyond on going back and forth with the claim center to make sure I was taken care of with a new set of tires and alignment. Troy was on top of them constantly and handled everything professionally and promptly. I will be coming here for all future service needs.

Nobody likes purchasing new tires. It's never cheap. Bought 4 tires...it was time. Nearly $900…read more These guys threw in a free oil change and didn't charge be for a diagnostic on a sudden check engine light (turned out to be nothing). Appreciated their communication and timely service. Would recommend.

They took the time to look over my car and its issues while also informing me on why was being done…read moreand what was found. Really felt valued while being there not just a customer spending money . They also had great prices. I recommend them for my repairs and upkeep if needed in the future . Amazing

Man oh man, if it wasn't for this shop I would have been in a horrible place…read more Spent good money at another certain shop that is "Toyota specific" in Middletown. And they destroyed the studs on my exhaust manifold from a simple bolt on magnaflow exhaust that should have been no more than 2 hours and a few hundred dollars. It left that shop leaking and loose, right rear cat failed and magnaflow honored the warranty and shipped me a replacement. Brought it back to have them swap the part and fix the leak. It leaked even worse and the owner told me straight to my face that it was not leaking and it didn't fit perfect cause it wasn't OEM. I finally find Eric with performance automotive and come To find out he even used to work at ams, so he knows what he's doing for sure. After spending 3 hours removing the old stripped studs and putting in new hardware, the magnaflow exhaust all went into place perfect like an OEM part . Had some other parts that needed to go on before a trip back to California and when I went to drop off truck my alternator was showing signs it was going out. Got all the parts together and he managed to swap that, installed my traction bars, do my carrier bearing on my driveshaft, and airbag cradles. Truck drives perfect now and while his shop rate may be "high" to some people, he actually is working that full hour and doesn't just sit around. I'd rather pay more per hour and less hours and ensure it gets done than some of these other shops in the area that charge less per hour but bill you more hours and mess things up like what I experienced that he had to fix. Overall you get what you pay for and simply put, He's the only shop I would ever go to out there.

They do excellent work and are good at providing details on the cost, reasons, and details.read more

I use to use them over Clarksville VW, do to price(2012 Passat TDI). Unfortunately, recently (6/26)…read morethey wanted to charge me almost $300 to pull a code for a transmission light on my dash(car runs great). It's probably a sensor, but when I asked if the $300 would go towards the repair, they said NO! So a sensor that probably cost less than a $100 and an hour labor($150?) to replace will cost me over $550? My local mechanic always roles over the diagnostic cost into the repair if I have them do the work. Most of the time he doesn't charge a diagnostic fee if I chose not to have it fixed, if he had less the 30 min in the diagnosis.