The woman with the red and blonde hair is very friendly and made the experience at this jiffy lube…read morewelcoming/easy. definitely will come back.

Beware! They stripped my oil plug, so my car leaked oil. They did nothing to rectify or make it…read moreright. $1300 fix. What kind of company does not make right what they have done? AVOID this location.

Tires and auto repairs…read more What a pleasant bunch of people working here. Had the need to get some tires since I was riding on baldies and after finding Larry's online, I popped in to see what I could get for my ride. We arrived at a set of tires that would work for my car and we proceeded to get them all installed: balanced, mounted and I even had them do my alignment as it was off. While the guys in the shop were busy working, I spent a nice half hour chatting with Larry. Clean waiting room and fresh popcorn to munch while killing some time plus great prices, great service and super friendly folks - what more could you possibly ask for? Definitely will be back.

I had to go here because my car was making a strange noise, they took care of. It also ran a…read morediagnostic test and we're very reasonable. I will be going back for sure.

Quality work and always professional, this is like my third review on different platforms. The shop…read moreis probably the best in town and I've been to alot of the top shops and dealerships over the yrs.

I reached out for a quote on installing pre-purchased tires and rotating others. They got me in…read morequickly and did good work, ahead of schedule for a good price.

Came here today on whim knowing my oil change was way overdue!…read more I am so glad I came here today! I was immediately greeted by the Service writer, Zach who gave us cold water and sweet drink and candy to my daughter! Talk about service. I told Zach, exactly what I needed & I told him I had a coupon and he went out of his way and showed me another coupon that gave me a little further discount! So that is a win when it comes to customer service. They immediately went to change the oil in my car with efficiency! The manager, Travis did try to upsell me an air-filter for around $30 which I said "no thank you" to. I told him I could purchase and install that at a nearby store. They did not try to pressure me to buy, which I appreciate. I got the DuraMax full synthetic 0W20 oil which typically cost$99.00, with the usual $4.00 service charge, taxes, my discount coupon, plus a $3 donation to help kids! I ended up paying $90.15 We stayed in the car the whole time! Zach, Travis, Shaq & Brandon we're all friendly and efficient. I can tell in a competitive market... Fair pricing and over-the-top customer service is what wins! I could tell these guys were trying hard! From my first experience here, it was a win! I was in and out around 15 minutes! I hope to comeback again!

Perfect the last two times I've gone for an oil change here. Instant genuine hospitality and top…read morenotch quality service from the moment I arrive till the job is finished in 10 minutes or less. Discounts are logged into the system for ease of service to get a good price if you're a student, first responder, military, etc. Bottles of water are given to start off. Brandon and Kia are great listeners and they both work well with superb communication with the customer and among each other. Free windshield cleaning and fluid check included with oil change too! So blessed to find this spot for vehicle maintenance!

Amazing service and friendly staff. The staff offers a discount to First Responders and Health…read moreCare Professionals

The oil cap was left off my engine after the vehicle was serviced at the Valvoline Instant Oil…read moreChange on Timberlake Road in Lynchburg VA. Oil was lost over time and resulted in damage to my engine that was found and documented by my mechanic. My mechanic wrote up his report and indicated an engine replacement is needed due to the damage that was caused. I filed a claim with Valvoline Instant Oil change customer service and instead of sending a third party insurance adjuster they sent the manager of the Timberlake Road site, Ashley Jackman, who met with my mechanic and denied the claim in its entirety. When I went to the Timberlake Road site to get her write up and substantiation for the claim denial, Ashley Jackman, was very dismissive and stated that I can get her get her documentation from their customer service department and gave me the number to call on a document she gave me for valvoline. I immediately stepped out of the shop and called the number she gave me and spoke with the claim agent who said he needed to get authorization from Ashley Jackman. I was placed on hold while he called Ashley Jackman. When he came back on the line, he said they would not be giving me any documentation of the claim denial. This would be needed by my insurance. It is highly unethical and unusual for a company to send the manager of the site who was responsible for creating the reason for the claim to adjudicate a claim and not a third party independent insurance appraiser who does not have conflict of interest. When I called and asked the agent about escalation and need for documentation I was simply told they denied the claim and offered nothing else. Now I have a 2023 Ford F150 King Ranch with a damaged engine and I am in a rental that I am having to pay for as well. I ahev reached out to the Better Business Bureau and filed a complaint with them and will be hiring an attorney to take this to court if we cannot come to a mutual agreement to resolve. This was a massive mistake on their part and the way they handle errors is very unethical and shady and will be costing me in excess of 5000-6000 dollars. What a horrible experience and right here on the holidays to be hit with such a financial blow. I have no idea how someone with the attitude of Ashley Jackman could be in any type of management position and deal with the public. During phone calls, prior to claim denial, Ashley would ask me questions and would talk over me when I was answering.

Doesn't even deserve a review. I get there at 7:30. They open at 8. I'm 3rd in line. Came for oil…read morechange and inspection. After several people that came in way after me had come and gone, I asked if my car was ok, at 9:00. She said I was next in line. At 10:53 my car was completed. Absolutely, ridiculous! They will never have my business again! First come, first served? I think not!

They damaged my camera by bending the prong wire off, they made me wait 3 hours for a state…read moreinspection, they also told me they don't do inspections on the weekend which no body informed me before coming there, and they also tried to get me to buy one tire for 140 dollars which they're suppose to be cheap. I'm never going back there again.

Ethan worked hard and long to find the problem and is still looking for a solution…read more I'm sure I caused the problem by using vacuum under that seat. Now I know just how sensitive this car is.

From the owner: My specialty isn’t just fixing cars—it’s treating people right. I explain everything in plain…read moreEnglish, I don’t upsell or lie, and I only take jobs I’m confident I can do correctly. I take my time to do things right the first time, and I charge fair prices with no surprise fees. If I wouldn’t do it to my own car, I won’t do it to yours.

New to town and wasn't sure where to take my vehicle for an inspection. Called around and these…read moreguys had a close appointment available so I booked it and they got me taken care of. My car didn't pass but they were able to get me right in and fixed up for approval. I'd recommend them to a friend.

I'd like to thank this place right here for all of their help this morning. NOT. I was there from…read more6:50 until 8:10 am and NO ONE acknowledged me as a customer with a flat tire stranded. They opened at 7:30 and not one living soul approached me. I had to go inside and be told no one was going to work until 8 am three men there eventually and not one approached me to offer their expertise. I had to call the one person I hate to call on for help. I eventually got my spare put on and went and took my business to Rubberbandit Tires where I always go. In the rain Jemell Orlando Johnson fixed me up as usual. If I had been a skinny white woman in need Kerr Tire's people would have been all on it. Never will I ever go to that place. If you need a great car wash or tires New or used go to Rubberbandit Tires on Fort Ave. Jemelle has your back and a soul to boot. By the time I arrived I was so sick of people's bullshit I was ready to scream, good people and business people do exist just not at Kerr tire on 221 in Lynchburg Virginia.