The clasp on my favorite bracelet broke the day before I was heading on vacation. I asked if they…read morecould fix it and they did everything they could to have it fixed for me, even though it usually takes a few days. I was able to bring it with me on vacation the next day

I had a gold chain necklace that snapped so I called Bianca's and asked how long it would take to…read morefix and how much it would cost. They said one week and $30-45 depending on the type of gold. I came in on a Saturday to drop it off and they tested to see what type of gold it was (18k) so it was $45. I signed the slip and left it in their hands. The following Saturday I called them to ask when I can expect it to be done and they said they were working on it at the moment and should be done and cleaned up before they closed. I ended up picking it up the following business day and the repair was great, the weld is super small and you can't tell unless you look at it closely. Would come back for any other repairs, if needed.

I had the most wonderful experience working with Nicholas at Kenny G Jewelers at the roseville…read morelocation in the Fountains shopping center!!! My husband wanted to give me a ring upgrade for our wedding anniversary, and it was so fun and exciting to shop around and daydream about what I might want. I visited multiple jewelry stores, spoke with many sales associates, and spent a lot of time researching pricing, quality, and available options. Needless to say, I met a lot of jewelers throughout that process, but when I met Nicholas at Kenny G, his warm, inviting, patient, and completely no-pressure approach immediately stood out to me. Of course, I was interested in the beautiful jewelry and the knowledge he shared, but what truly captivated me was the level of customer service he provided. I actually took a picture of his business card and kept it in the back of my mind. After careful thought, I realized he was absolutely the person I wanted to work with to create this ring. I must admit, I can be a bit indecisive. I went back and forth a few times and made several changes regarding what I was looking for. Throughout the entire process, Nicholas remained patient, accommodating, and incredibly detail-oriented. He never once made me feel rushed or as if he was frustrated with my indecisiveness. I genuinely felt that he cared about my experience from start to finish. I'm so excited because I truly feel like I found my forever jeweler which feels good to have a "go to" person I trust. As long as Nicholas is there, he will continue to have my business because the customer service he provides is amazing. Not only was my experience with Nicholas a 10/10, but the product itself was also a 10/10. I did a tremendous amount of research both online and in person, and the pricing was absolutely beyond fair for the quality. I am thrilled with the ring I ended up with, the value I received, and the overall experience. I could truly go on and on about how wonderful this experience was. I would 1000% recommend Nicholas at Kenny G. Everyone I interacted with there was pleasant and professional, so I highly recommend Kenny G in general. But if you have the opportunity to work with Nicholas specifically, you will not be disappointed. He is a family man, patient, accommodating, knowledgeable, and genuinely committed to helping you find or create the perfect jewelry piece to become a treasured heirloom for years to come. For the record I wanted a solitaire 2.5ish elongated cushion ring and I provided photos of what I got. Hope this information helps your search of finding the perfect jeweler!

My wife and I stopped by to inquire about resizing my platinum ring. Instead of resizing, they took…read morea look and we opted to stretch it instead. They also polished both my ring and my wife's. They did all of this on the spot at absolutely no cost -- amazing service. Will definitely be back!

Santillan jewelers was so easy to work with and willing to take on my project to remake my wedding…read morering with existing stones. The result is beautiful. HIghly recommend Marty for your custom jewelry needs.

I needed a very important gold chain repaired and they were able to repair the gold chain within…read morethe promised time frame at a reasonable price. Exceptional customer service. Highly recommend for jewelry repair.

I can't say enough great things about Legacy Jewelers in Folsom. They recently helped me with an…read moreextremely difficult knot in my girlfriend's gold heart necklace, a task that clearly required patience, skill, and a steady hand. They took their time and handled it with incredible care and attention to detail. Not only did they resolve the issue flawlessly, but they also went above and beyond by beautifully cleaning the piece. It looks better than it has in years. The staff was genuinely kind, attentive, and truly listened to what I needed. You can immediately tell this is a family-owned business that takes pride in their work and sincerely cares about their customers. I'm incredibly grateful for their professionalism and craftsmanship. If you're looking for a jeweler you can trust, whether for repairs or your next special purchase, I highly recommend Legacy Jewelers.

This business illegally charges sale's tax for services. If you are only obtaining services and…read moreare not purchasing an item, make sure they do not charge you sale's tax since sale's tax is only applicable to purchasing a materialistic item. This information can be verified with the California Department of Tax and Fee Administration - Publication# 73. I visited Legacy Jewlers to have my wife's rings resized. Upon the initial visit I met with one of the owners, Kevin who was very friendly and was able to assist us with determining the proper sizing of the ring. He mentioned it would take about a week to complete. The cost to resize (1 size down) a gold ring and platinum ring was $120. When picking up the rings I met with the other owner, Nick. He included sale's tax even though CA sale's tax is only applicable to purchasing materialistic items and not services. I explained that CA sale's tax is not applicable to services and he could verify this information with the California Department of Tax and Fee Administration (CDTFA) which is the CA State Department that administers the Seller's Permit which is required to operate the business. I even offered to show him exactly where this information could be found on the CDTFA website since he had a computer nearby. He declined and said he wasn't changing how he charges customers even though he refunded me the illegally charged sale's tax. It was interesting to encounter a business owner oblivious to the law while declining to learn and apply the law to prevent an audit, fees, and potential Seller's Permit revocation by the CDTFA.

Very friendly. Fixed my small sterling silver ring (it was bent out of round) while I waited. He…read morealso cleaned it and made it really shine.

I had a custom 14k gold pendant made here. The piece is well made, looks great, and I'm happy with…read morethe design. I'm sharing my experience regarding the weight. I was initially quoted a thinner, lighter pendant. When I said I wanted something more substantial, Adam offered two upgrades: 2.5mm at approximately 13.5 grams, or 3mm at approximately 15.5 grams. I chose the 3mm option. At pickup I asked how much it weighed. Instead of being shown a scale, I was told to hold it and feel the weight. After I pressed the question, I was told that he thought it came in around 14.1 grams. When I weighed it at home, it came out to 12.75 grams -- below even the lighter option I'd passed on. When I raised the difference, I was told that some gold is lost during casting and finishing. I did not believe this response was adequate for nearly 3 grams of missing gold. Just something to keep in mind if you're ordering custom gold work and weight is part of what you're paying for. Update: In his response, Adam states that "we never talked about the weight until you asked" and "we do not sell custom-designed pieces by weight." I have a text message from Adam dated February 24 that reads: "If we make the pendant 2.5mm thick the price will be $2495. The weight will be Approximately 13.5 grams. If we make it 3.0mm the weight will be approximately 15.5 grams and the cost will be $$2695. Please let me know what you will decide." A screenshot of this text is attached. He also offered a $100 refund which I have not received.

I was really excited to come in and look at wedding bands since my fiancé had my engagement ring…read moreset here and previously had a great experience. Unfortunately, the experience was very disappointing and honestly confusing. I came in with my newborn son and my mom, and after waiting a few minutes without being acknowledged we walked up to the front desk to ask for help. A staff member assisted us and showed a few bands. When I found one I liked, I asked if it could be made in yellow gold. She said she would check with the vendor and offered to clean my engagement ring so I could look at the bands with my clean ring. After a few minutes, she returned with my ring, and when I asked to try on another band, she told us she was now helping someone else and couldn't assist us further.This was surprising since she had been helping us the entire time up to that point. I was ready to move forward with purchasing a ring but never received an answer about pricing and was told no when I asked to see another option. Overall, a very disappointing experience.

Watch batteries replaced Very helpful…read more Very professional Will use them again Great local company

Every now and then you find a business that reminds you what great customer service is supposed to…read morelook like -- the kind of place you immediately know you want to continue doing business with. The Ice Vault checks every box: quality workmanship, professionalism, friendly service, great communication, and very reasonable prices. I brought in my wedding ring for a repair after it had broken. From the moment I called, the phone was answered right away and I was greeted with genuinely friendly customer service. It honestly felt like I was talking with friends. They explained the process, gave me a surprisingly reasonable quote, and made everything simple and stress-free. The repair was completed by the very next morning, and they promptly let me know it was ready. When I picked it up, everyone was just as friendly in person. The whole experience was fast, easy, and smooth from start to finish. Most importantly, the final result was something priceless -- they restored a wedding ring that carries years of memories and meaning. I'll definitely be returning to The Ice Vault for future purchases and repairs, and I'll be recommending them to everyone I know. Don't trust life's most precious symbols and valuables to just anyone. When you need it done right, at the right price, by people who truly care -- you'll find that at The Ice Vault!

I love coming here! You will always get great customer service and transparent pricing. They…read morepatiently answer your questions and the jewelry they have worked on for me always turns out better than expected. Thank you

This family owned jewelry store gives honest, thoughtful, caring, professional service. They…read moretested my estate jewelry right in front of me and explained everything they were doing including the weight and value. They gave me an honest amount of cash for what I brought in. They also are able to repair and create beautiful jewelry. They said they also collect and pay for coins. Highly recommended!!!

Avoid this company, brought a diamond necklace in to be cleaned and repaired and they replaced the…read morediamonds with fake diamonds then tried to pass it off like I wouldn't notice. Dishonest scam artists.

I've now purchased two watches from Sam at Devons Jewelers in Rocklin -- a Tudor in 2024 and a…read moreRolex in 2026 -- and both experiences were outstanding. Sam is incredibly professional, knowledgeable, and genuinely passionate about watches. You can immediately tell he's a true watch guy who really knows his stuff. The entire staff at Devons has always been great to talk with and welcoming, especially if you enjoy watches and the hobby in general, but Sam is the man. He made both purchases enjoyable, answered every question, and never made the process feel pressured. If you're looking for a luxury watch and want to work with someone who truly understands the products and cares about the customer experience, I highly recommend Sam and the team at Devons Jewelers.

There's not enough good things I can say about finding Oscar…read more My wife and I are finally getting to the place in life when we can build a watch and jewelry collection that reflect our shared loves and lives together. We absolutely hit a jackpot finding Oscar. He's patient, detailed, informed and very thorough. Just a great guy all around. He cares genuinely about our life experiences and the goals we have in mind to reflect that. It never feels like he's trying to just guide us to a purchase. He's got an incredible eye and sense of design. Our experience having him guide us through creating a custom ring was unbelievably personal and meaningful to us. We're an eclectic couple and i think most people would see us and see something on the outside that doesn't always reflect what's on the inside. Oscar took the time to get to know us and see who we really are. That's pretty special.