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    Kay Jewelers

    3.4 (26 reviews)
    Ultra High-EndJewelry, Outlet Stores
    Closed 10:00 am - 9:00 pm

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    My upgrade

    Cindy is absolutely amazing. Patient, professional, friendly, knowledgeable and detailed. Cindy took time explain the process of upgrading. Showed various options. Very detailed on the products available. Kept me informed all time on getting items. Personally called keep me informed and scheduled time for me to come in to receive my items. Received my rings and I am smiling from ear to ear. I can't thank Cindy enough. She partners well with the manager Jana there who is by Cindy's side and just as involved with my transaction. With these ladies you are in great hands. Make your next jewelry purchase here. Kay's in Folsom, CA

    Shaneel R.

    This place is a total ripoff. I went in here to get two brackets pulled out from two different bracelets of mine. I was told that I was going to get a call on Wednesday to be told how much it will be and to see if I wanted to proceed with it. The estimate I was given was $20 $10 for each bracelet. I just received a call 10 minutes ago telling me that since it's under warranty it will be free. Then I get a call about five minutes later telling me that it's not free they made a mistake and supposed to be $32. They never called to ask me if I wanted to proceed it's not that $32 is a lot of money it's just the principle on how they do their business. I have also posted the order receipt.

    Our engagement rings. Sunday, July, 20, 2014
    Erica Q.

    My fiance and I just bought our wedding bands here today. They are 3mm 10k white gold that were purchsed for $280 "out the door" but, that EXCLUDES Kay Jewler"s warranty and protection plan. We are essentially using these rings as "small fillers" until we order our life long wedding rings. Sergio helped us pick out the rings last week and we came back today to purchase them. We were waited on by a different associate but, once we mentioned Sergio's name the associate made sure he received his commission. The rings look great for what they are and the customer service was excellent. I was so surprised at how fast we were able to make our purchase considering they were very busy when we arrived. I was a little bit skeptical of Kay's quality of jewlery intially as I have never patronized their establishment but, I was proven wrong. I would recommend this store to anyone looking for jewlery even if its the outlet.

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    1 year ago

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    12 years ago

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    3 years ago

    Ring never delivered, had to wait forever for my refund. Bad business

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    6 years ago

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    4 years ago

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    6 years ago

    Jessi was super friendly and helped me find a BEAUTIFUL ring. Thank you so much kay jewelers!

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    4 years ago

    Sales representatives lacks customer service and offers condescending remarks about customer choices.

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    7 years ago

    Thank you for taking care of me once again, Jenna was very helpful and made things very easy and simple. We will be back soon

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    9 years ago

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    7 years ago

    All the staff were super friendly. They helped me and my fiancé to pick out a ring. We couldn't be happier with the service.

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    7 years ago

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    11 years ago

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    10 years ago

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    Ask the Community - Kay Jewelers

    Review Highlights - Kay Jewelers

    She partners well with the manager Jana there who is by Cindy's side and just as involved with my transaction.

    Mentioned in 2 reviews

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    03.21.2026 - COACH OUTLET - FOLSOM, CA - I mainly came in here to see if they had men's wallets. I…read morenoticed my boyfriend's wallet was wearing out and I planned to replace it. He likes simple black and i believe his current one just looks like its been drowned in water for years. I got him a leather looking one in brown and it looked classy and beautiful. Its very stylish and I think it will look great in his pocket. Maybe he needs a variety of different wallets so he doesnt have to wear out just one. I know some men don't care of this but I think if you switch it up sometimes, you dont have to wear it all out. Even out the wear and tear. I would definitely return to add to his collection so he can change it up sometimes. Love it here.

    I stood at the sales counter for a few minutes while the 2 employees at the end of the counter…read morefinished their personal conversation, without acknowledging me. When one decided to assist me, there was no warm greeting. As I needed to exchange something, the additional assistant came to the counter and gave a very obvious head to toe assessment of my appearance. Given that I was in a BTS Arirang tour shirt and casual lounge pants, it appears I must have been found lacking. Some very quiet comments were made to the initial rep and the manager was called. Although the transaction was completed, the service was beyond lacking. It reminded me of a Pretty Woman moment. I have not experienced this behavior in any other Coach store, regardless of my attire. This is not a store I would return to.

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    Under Armour Factory House - Inside

    Under Armour Factory House

    3.5(24 reviews)
    0.1 mi
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    The store is quite impressive, in service, content and size. The store is very well organized,…read morewith separate areas for sports clothing, shoes and accessories so you can easily find what you were after. If you still can't find the item you're looking for, there's always staff around that can help you. The price is a little on the high side, unless of course you wait for a sales event or find items on the clearance racks. Quality is very good and the styles are on the more modern side. There are a lot of items to suit men women and kids. Checkout staff are really efficient. On Cyber Monday, the line was around 5 to 10 people long, but never got longer because the checkout was fast enough to service the line of customers. And that was with only two cashier's open! If you're in the hunt for sports gear, you should try this place...

    The store is very nicely stocked with plenty of clothing and footwear selection…read more After purchasing two pairs of athletic footwear for the first time never owning under armour footwear. After wearing then for two weeks my feet became very sore and the footwear became very uncomfortable. I called the store to see if I could exchange the footwear but was told they need to be in new conditions not warn. I explained to the sales associate how is it possible to know if you don't wear them. I'm sorry you can't return them. Very unsatisfied customer I will never purchase anything under armour again for myself or family.

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    Polo Ralph Lauren

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    3.1(8 reviews)
    0.1 mi

    Came into Polo Ralph Lauren for the first time, while at the Folsome outlets picking something else…read moreup. And after deciding to look for early Black Friday deals for Christmas. Loked around most of the store to get a sense of everything, amd eventually settled on trying out several different crew necks and a quarter zip. I didn't decide to get everything here bit did decide on the an olive green crewneck sweater for myself. And a black ahort sleeve athletic t-shirt for my son. Multiple staff were very helpful. One male staff member in the floor was also able to provide a better description of sweaters I asked about and their differences. Which would help me describe them to someone else if they were to ask which ones I was interested in. A female staff member who helped me with the fitting room, also helped me at the counter. And told me abojthe extra savings on my purchases if I signed up for their free Ralph Lauren account. A 10% additional discount for a few moments of my time was definitely worth it. And Ralph Lauren also supports veterans and had another discount for service members, which I never expect but am really appreciative of. Out the door I think I saved about 50% on my purchases, which the sweater already being 30% off. And the additional discounts saved me another 20%. Overall: Great experience at this location, and I really appreciated their thanks to service members and their additional deals for them.

    If I could I would give negative stars. This place is horrible and horribly staffed. No customer…read moreservice skills by anyone in this store from staff or management. The young lady who was near us as we looked for items, looked miserable. Her demeanor was anger as if she just didn't want to be there. She never spoke or asked if we needed any help. I wouldn't spend two cents in this store. The management is outwardly offensive and too never spoke or addressed what he witnessed was our discomfort. This store is completely unwelcoming and doesn't know the first thing about customer care or engagement.

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    Polo t-shirt (black)

    Kay Jewelers - jewelry - Updated June 2026

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