TOTAL SCAM! I purchased 5tctw diamond stud earrings for my birthday on 3/24/26. To my surprise, they arrived on 3/25; yay me! Only, I could not remove them once I put them on. I was pulling on the backings for over 35min, so I finally called their CS and was connected to Rebeca. I told her, I cannot pull off the backings; the earrings are stuck. For a visual, 2.5ctw/ea, these earring studs are huge, but she told me to 1) calm down 2) use olive oil or soapy water on the post 3) told me my entire conversation was being recorded. When I swore...she actually told me that I was "not being professional." Oh. No. (SMH) Look...these cost me shy of $6,000, and I'll argue that my frustration level was higher d/t cost and my having worked a double....but dude. Do not call my frustration out for being unprofessional because you cannot fix my issue. (eye roll) Turns out, the backing is called a "guardian" back, which has to be pinched at two points in order to disengage. I had no idea, but more concerning, neither did she. My neighbor finally helped me out of them, and then I thought...gah, are they too big for my ear? So I went 26mi to their brick and mortar store where I met a lovely girl named Katie. Unfortunately, she's as un/misinformed as the care team, and their jewelery choices are next to nil. On an aside, I went to their local website last night and was recommended to create an appointment...the only free time for today? 6pm. So, give THOSE times a grain of salt.... I asked: Do you have a smaller diamond (ie, 2.0 cw), because I think mine is too big. Answer: no. Can you order one? Nor unless yoU PAY HALF. Huh. I'll be returning, so they not only just lost a sale, they just lost a customer. read more

I had such an incredible experience. I visited the day after Christmas. I didn't have an appointment and I walked in. Yuliya immediately greeted me and my fiancé and spent the next hour and a half explaining what billing earth was about and I tried on so many rings. She helped us create the ring of my dreams and even let me take a store ring home in the meantime that was similar to the one that I created, so I could show all of our friends and family. read more

We had our appointment with Hajar and she was THE most helpful - you could tell she was extremely knowledgeable as she was explaining everything with such ease and conciseness. She made the whole experience exciting and made sure we left with all questions answered. You could tell she was more than happy to help us. The best customer service is when you know that the service provider is actually invested in the interactions rather than putting on a fake smile because it's their job to, and Hajar was everything we could have asked for and more. Brilliant Earth has endless options and I learned that there was a heck of a lot more details to pay attention to. We learned about the 4 C's and different types of settings and colors and it was a little overwhelming at first but Hajar made everything so simple which I am grateful for. I have never imagined what engagement ring shopping would be like but I am confident that this was the best and only consultation we are going to need. She did not pressure us into anything or try to upsell. She made it her mission to inform us of all options to make sure I was set on my preferences. While I am sure everyone who works at that location is just as lovely, I truly appreciate Hajar for giving my partner and I an amazing and unforgettable experience. We left the store super excited for our future and I just wanted to hug her after the appointment because it truly meant a lot to have that guidance (We walked in knowing only that I found a ring online and liked it) in the next step towards the rest of our lives. read more

Went into to browse wedding band upgrades and was presently surprised. I am not too familiar with brilliant earth so I went in blindly but was quickly blown away by the knowledgeable and patient employees that helped me. The store was clean and offered a wide selection. The staff was open to answering all of my questions and was happy to help although I was very indecisive. I plan on returning after giving myself to time to decide on which stack I enjoyed the most. I appreciated the waiting and refreshment area and am so glad to have found this gem so close to home in Roseville. I recommend people to shop Brilliant Earth online should they not have a shop nearby (I think the Bay Area may be the next nearest) They have an amazing range of classic and modern pieces for a great price! read more

Brilliant Earth - showroom - Jewelry Near Me - Roseville, California

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I found Encore Gold & Coin on Google and decided to visit for the first time to sell some silver--and I'm so glad I did. From the moment I walked in, I was impressed by the professionalism, honesty, and kindness of the gentleman who helped me. He took the time to explain everything clearly and made the whole process feel easy and fair. He's extremely knowledgeable, respectful, and genuine. I saw that he has a 5.0-star review--and honestly, he deserves more than that. It's rare to find such high-quality service and integrity these days. I highly recommend Encore Gold & Coin to anyone looking to sell their precious metals. This was my first time, but definitely won't be my last! read more

After researching so many companies I knew I wanted to choose a ring from brilliant earth. We went to the Roseville galleria location and Jamicia was so professional and helpful with all of my questions and helped me customize my dream ring at the price point we wanted. I love how friendly everyone is and not pushy at all they treat you normal unlike other jewelers. Highly recommend and ask for Jamicia :) read more

I did not like my initial visit at brilliant earth. A lot of the workers ignored both me and my partner luckily Yuliya Berezenko stepped in to help us out. She was the only one who did not ignore us in the store and really took care of us. I felt like the other staff members working that day didn't care about us because they didn't think we worth it. In the future we plan on only working with Yuliya. She showed us a lot of beautiful rings and made the engagement ring shopping experience so much better. read more

Brilliant Earth was an exceptional place to shop. When I started looking for engagement rings, it was easy to become overwhelmed. There were some cuts I liked but did not like the settings they came with. Other jewelers were unhelpful. However, with Brilliant Earth, I was given many options in making the perfect engagement ring. Gonzalo was the jeweler who helped me and did went above the standard of care to meet my needs. I was quite picky and asked a lot of him, but with Gonzalo's help and the support of his staff, I left with the perfect ring for my fiancé. Price felt fair, customizations were plentiful, and the quality of the ring appears top notch. I would recommend this place for anyone wanting an engagement ring. read more

We tried to go in and buy a set with a photo earlier this evening. We arrived at 8:45 pm. At 8:50 the sales person told us that they close at 9:00 pm in a way that made it clear that didn't want to show us the rings in our photo. Highly dissatisfied with the lack of service and we would've been an easy sale as I already knew what I wanted. read more

I went in to look for an engagement ring not knowing much about them. Brilliant earth was appealing to me because of how ethically sourced their diamonds are. Ask for Izabella, she was able to educate me on everything you need to know about diamonds and how to be realistic in your search. I was able to find the perfect fit and couldn't be happier with the results! read more

Truly a fun, friendly and amazing experience! We made an appt and got to meet Emily - who is so kind, caring and informative. She listened to what I wanted while curating rings that she thought would best fit me, and my ideas. I had such a great time with my mom checking out engagement rings. The information and value of the employees and jewelry will have me coming back - without a doubt. read more

5 star rating for Kayleigh! Me and my now fiancé had our appointment with her two months ago to look at rings. She educated us and was very kind/helpful with all the questions we had! She made the process of buying the ring so smooth, simple and stress free. Constant communication and very friendly. Would absolutely buy here again! Thank you Kayleigh for all of your help!! read more

We went into the Roseville location to browse for engagement rings, this was our first ever visit to a jewelry store and we were looking for product knowledge to help us decide what we wanted. The lady was literally clueless on the products. Or just showed ZERO INTEREST in servicing us. I asked her the carat size of the ring I was trying on and response was "I don't know" that's it that's all , not "let me find out etc" I asked her to tell me about the ring I was wearing and at one point I think she wanted to say she didn't know but gave VERY little information. I tried in 3 rings with her just staring at us ........ obviously we won't be purchasing anything from there. The rest of the staff seemed bored. If you are experienced in fine jewelry or engagement rings I guess you can shop there but If you would like professional assistance or your 1st time shopping DO NOT GO TO THIS LOCATION read more

I would highly recommend brilliant earth to anyone who is looking to buy any kind of jewelry or an engagement ring. They have a very wide collection of different types of jewelry. The staff are extremely nice and approachable, they answer any questions you might have which gives you a lot of clarity on what you are buying and getting. The website is also a lot better than the other ones I looked at and gives you a lot of information on any kind of jewelry you want to buy. If you reside anywhere in Roseville, I would highly recommend checking this store out. read more

What a whirlwind! My partner and I are looking to get engaged over the holidays and have visited and called a couple of different places. No one was as thoroughly helpful as our jewelry consultant Izabella Ataya. We lost our first choice diamond to another couple but were able to find something else we loved even more! Izabella provided true white glove service and followed up with a very detailed email. If you are looking to make the commitment, we highly recommend Brilliant Earth and Izabella. read more

My boyfriend and I decided to go ring shopping for an engagement ring , we scheduled an appointment online which was super easy. We were just having a cute date together not really "shopping" but wanted to see what I liked. We had our appointment in October 2023 and it was with Duha. She took us to the private show room which was stunning . Saying she was the best is an understatement, she was kind, sweet, extremely educated and listened to me with what I liked and didn't like. We didn't feel forced to purchase anything that day but when you see something so beautiful... how could you say no. She brought out a GORGEOUS diamond that had my name all over it . My boyfriend and I went to dinner came back and we purchased the diamond the same day for a payment plan . Today July 2024 we decided to pay it off and the moment I saw the diamond officially in its ring setting ... I Cried (in a good way) It was the most memorable moment of my life and I was happy to share that moment with my boyfriend soon to be fiancé /husband and with Duha. I will forever cherish this moment and I'm so grateful for an incredible experience. Duha thank you for everything you have done for us and I'm appreciative on how educated you are about the process , you have made me a very happy girl . You will go so far in life with how you treat people . Jason and I will always remember you and we're thankful for such an amazing experience. We will be back for our wedding bands thank you again. read more

Stopped by here twice already and Autumn has been nothing but amazing with helping us. The first time going in she was very patient and help set us up with different pieces we loved. Went in again today and caught me by surprise by actually remembering my husband and I and the looks we loved when we came in the first time. She helped with showing my husband the pieces we loved the first time and let me see a couple of other pieces I was interested in again this time around. Nothing but great things!!! read more

Please save your money, do not go here. I paid way too much money and they couldn't even give me a receipt. When I asked they said I would get one online which was a lie. I had to call customer service for a receipt. When I went in for a refund I was told that wouldn't be possible. I politely asked for the manager and was then given my refund. Like someone else said. They don't know what they're doing. read more

I decided to return my engagement ring upon pick up at Brilliant Earth due to the lack and delay of communication I received during an issue - which seems to be a common experience customers have with the company. Before choosing Brilliant Earth as your jeweler, read the reviews for their San Francisco location. (I really wish I did!) The service I received in the showroom was good which is why I'm not leaving a 1 star review. The corporate service, on the other hand, is AWFUL. Their communication was completely ineffective and their service is SO SLOW! Though the experience I had was disappointing, I am thankful for it.. I believe it saved me from severe disappointment in the future had any other problems arose with the ring. read more

My fiance let me pick out the ring of my dreams. Justin was so patient and helpful in the showroom, and I had my custom ring in hand within 10 days. Got so much more ring for the $ than at blue nile. read more

Brilliant Earth - Jewelry Near Me - Roseville, California

Shocked at the awful service. The man working was quite rude and short with us for not scheduling an appointment and turned us away despite the shop being empty. We ended up walking across the way to DeVon's where we had a wonderful experience. 0/10 read more

Charged me $20 to take one link out of my wife's watch. No one in the shop. Probably took less than 2 minutes. Unfortunately I couldn't figure it out. Total lack of customer service. I'll be looking for another jeweler. read more

10/10 DO NOT recommend going here. Nobody knows what they're doing, it's like they hired uber drivers to work here. No one has any sort experience or expertise, they are all stuttering against their words. Plus work really slow and take a really slow time to explain anything to you. Make sure you beware and read the reviews first for the SF location. Sorry but this store won't last a year. You can't have a online only store in reality. read more

I was visiting from the east coast when I met a lovely worker Teran. He guided me to the perfect ring for my soon coming wife and made me feel more than comfortable. He showed me all fitting options and his hospitality was excellent. Will definitely be back soon when the time comes. read more