I had the most wonderful experience working with Nicholas at Kenny G Jewelers at the roseville…read morelocation in the Fountains shopping center!!! My husband wanted to give me a ring upgrade for our wedding anniversary, and it was so fun and exciting to shop around and daydream about what I might want. I visited multiple jewelry stores, spoke with many sales associates, and spent a lot of time researching pricing, quality, and available options. Needless to say, I met a lot of jewelers throughout that process, but when I met Nicholas at Kenny G, his warm, inviting, patient, and completely no-pressure approach immediately stood out to me. Of course, I was interested in the beautiful jewelry and the knowledge he shared, but what truly captivated me was the level of customer service he provided. I actually took a picture of his business card and kept it in the back of my mind. After careful thought, I realized he was absolutely the person I wanted to work with to create this ring. I must admit, I can be a bit indecisive. I went back and forth a few times and made several changes regarding what I was looking for. Throughout the entire process, Nicholas remained patient, accommodating, and incredibly detail-oriented. He never once made me feel rushed or as if he was frustrated with my indecisiveness. I genuinely felt that he cared about my experience from start to finish. I'm so excited because I truly feel like I found my forever jeweler which feels good to have a "go to" person I trust. As long as Nicholas is there, he will continue to have my business because the customer service he provides is amazing. Not only was my experience with Nicholas a 10/10, but the product itself was also a 10/10. I did a tremendous amount of research both online and in person, and the pricing was absolutely beyond fair for the quality. I am thrilled with the ring I ended up with, the value I received, and the overall experience. I could truly go on and on about how wonderful this experience was. I would 1000% recommend Nicholas at Kenny G. Everyone I interacted with there was pleasant and professional, so I highly recommend Kenny G in general. But if you have the opportunity to work with Nicholas specifically, you will not be disappointed. He is a family man, patient, accommodating, knowledgeable, and genuinely committed to helping you find or create the perfect jewelry piece to become a treasured heirloom for years to come. For the record I wanted a solitaire 2.5ish elongated cushion ring and I provided photos of what I got. Hope this information helps your search of finding the perfect jeweler!

My wife and I stopped by to inquire about resizing my platinum ring. Instead of resizing, they took…read morea look and we opted to stretch it instead. They also polished both my ring and my wife's. They did all of this on the spot at absolutely no cost -- amazing service. Will definitely be back!

Santillan jewelers was so easy to work with and willing to take on my project to remake my wedding…read morering with existing stones. The result is beautiful. HIghly recommend Marty for your custom jewelry needs.

I needed a very important gold chain repaired and they were able to repair the gold chain within…read morethe promised time frame at a reasonable price. Exceptional customer service. Highly recommend for jewelry repair.

So Accommodating!!!!!! Always greeted with a Smile!!!!!! I had a treasure that was left to me…read morewhich needed some fixing and I thought there was no hope. Boy, was I surprised!!!!!! It turned out great and then they went over above by Shining the Ring that it Shines like it looks Brand New!!!! My Grandmother's Black Hills Gold Ring is so precious that I feel so complete again!!!! Thank you Jena V.

This business illegally charges sale's tax for services. If you are only obtaining services and…read moreare not purchasing an item, make sure they do not charge you sale's tax since sale's tax is only applicable to purchasing a materialistic item. This information can be verified with the California Department of Tax and Fee Administration - Publication# 73. I visited Legacy Jewlers to have my wife's rings resized. Upon the initial visit I met with one of the owners, Kevin who was very friendly and was able to assist us with determining the proper sizing of the ring. He mentioned it would take about a week to complete. The cost to resize (1 size down) a gold ring and platinum ring was $120. When picking up the rings I met with the other owner, Nick. He included sale's tax even though CA sale's tax is only applicable to purchasing materialistic items and not services. I explained that CA sale's tax is not applicable to services and he could verify this information with the California Department of Tax and Fee Administration (CDTFA) which is the CA State Department that administers the Seller's Permit which is required to operate the business. I even offered to show him exactly where this information could be found on the CDTFA website since he had a computer nearby. He declined and said he wasn't changing how he charges customers even though he refunded me the illegally charged sale's tax. It was interesting to encounter a business owner oblivious to the law while declining to learn and apply the law to prevent an audit, fees, and potential Seller's Permit revocation by the CDTFA.

Very friendly. Fixed my small sterling silver ring (it was bent out of round) while I waited. He…read morealso cleaned it and made it really shine.

I had a custom 14k gold pendant made here. The piece is well made, looks great, and I'm happy with…read morethe design. I'm sharing my experience regarding the weight. I was initially quoted a thinner, lighter pendant. When I said I wanted something more substantial, Adam offered two upgrades: 2.5mm at approximately 13.5 grams, or 3mm at approximately 15.5 grams. I chose the 3mm option. At pickup I asked how much it weighed. Instead of being shown a scale, I was told to hold it and feel the weight. After I pressed the question, I was told that he thought it came in around 14.1 grams. When I weighed it at home, it came out to 12.75 grams -- below even the lighter option I'd passed on. When I raised the difference, I was told that some gold is lost during casting and finishing. I did not believe this response was adequate for nearly 3 grams of missing gold. Just something to keep in mind if you're ordering custom gold work and weight is part of what you're paying for. Update: In his response, Adam states that "we never talked about the weight until you asked" and "we do not sell custom-designed pieces by weight." I have a text message from Adam dated February 24 that reads: "If we make the pendant 2.5mm thick the price will be $2495. The weight will be Approximately 13.5 grams. If we make it 3.0mm the weight will be approximately 15.5 grams and the cost will be $$2695. Please let me know what you will decide." A screenshot of this text is attached. He also offered a $100 refund which I have not received.

I was really excited to come in and look at wedding bands since my fiancé had my engagement ring…read moreset here and previously had a great experience. Unfortunately, the experience was very disappointing and honestly confusing. I came in with my newborn son and my mom, and after waiting a few minutes without being acknowledged we walked up to the front desk to ask for help. A staff member assisted us and showed a few bands. When I found one I liked, I asked if it could be made in yellow gold. She said she would check with the vendor and offered to clean my engagement ring so I could look at the bands with my clean ring. After a few minutes, she returned with my ring, and when I asked to try on another band, she told us she was now helping someone else and couldn't assist us further.This was surprising since she had been helping us the entire time up to that point. I was ready to move forward with purchasing a ring but never received an answer about pricing and was told no when I asked to see another option. Overall, a very disappointing experience.

Watch batteries replaced Very helpful…read more Very professional Will use them again Great local company

I love coming here! You will always get great customer service and transparent pricing. They…read morepatiently answer your questions and the jewelry they have worked on for me always turns out better than expected. Thank you

Shout Out to Ice Vault and all the employees that assisted me!!!. After researching the internet,…read moreand calling multiple gold buyers around the Sacramento area, Ice Vault gave me the most value for my 10k and 14k scrap gold I had, I was very pleased with the value I got when comparing it to what other gold buyer shops offered in my area offered me. Unaware this was a jewerly shop, and not just a coin and gold buyers location like other places, to my SURPRISE Ice vault has many different types of services they provide, such as custom grills (gold teeth), custom jewelry and Rolex watches. FurthermoreInside the jewerly shop is really clean and welcoming environment. I was greeted when I stepped foot into the door and offered the most money for my gold. I originally came to this location to sell my jewelry, but now Ice Vault has a Repeated customer. I've purchased 2 gold pendants there so far and you can see them in my post. I always get compliments when I wear them. Needless to say, Ice Vault is one of a very few if not the only honest Jewerly business's that are left in the Sacramento area. The owner also ask me "Are You Happy?" LOL and of course Im happy with the extra money I wasn't gonna receive for selling my gold elseThey make sure you are a happy customer before leaving. Ice Vault has EARNED my respect and trust which isn't easy from an individual like myself to give out. It's always a treat when the real meet!

I had a glass pitcher which has a silver collar and handle. The collar was broken and I called…read morearound several jewelers and this was the only one that said they could do it. The finished product was absolutely beautiful. Maurice used several sheets of thinner silver to make the collar and his wife found a pattern that was almost identical to the broken one which was engraved onto the new one. Since then I have taken a couple of pieces of jewelry to be repaired. Even though it's a longer drive for me I won't take my jewelry anywhere else.

Avoid this company, brought a diamond necklace in to be cleaned and repaired and they replaced the…read morediamonds with fake diamonds then tried to pass it off like I wouldn't notice. Dishonest scam artists.