Just like the name says..... EXCEPTIONAL!!!!…read more My first visit to this dental office left a fantastic impression. The professionalism, friendliness, and genuine care from the entire team really stood out. Everything was handled efficiently -- no long waiting, excellent communication, and very attentive service throughout. The office is clean, modern, and welcoming, which made the whole experience comfortable and stress-free. A special shout-out to Jae, the hygiene assistant, and Darlene, RDH -- both were exceptional. Their kindness, professionalism, and attention to detail made the visit even better. I truly appreciated the outstanding service and would highly recommend this practice to anyone looking for quality dental care.

I've been a smile care member for years , I made the mistake of switching offices to one closer to…read moreme, little did I know for years they double charged me, charged at both officesz. I've brought the issue up to both offices several times over th years and it just continued, and have yet to get any resolution. I'm at my wits end, as if the economy isn't bad enough, to be getting robbed by a dental corporation.

I have been going here for about two years now. Dr. Troy, Dr. Garet, and Dr. Alvarez are all good…read moredentists. The office is clean, they have all the latest tech stuff, and what's best is- you end up with three dentists' input and experience! It wasn't until a recent dental emergency that I realized how lucky I am to have them as my dental professionals. I was in terrible pain and they worked me into their busy schedules, held my hand when needed, and best of all- got me out of pain! No one made fun of me, even though I was a 37-year old baby. They gave me blanket and pillow and let me rest while waiting for my procedure. I can't tell you how important that was to me. I would recommend them to anyone (I already do :))

I had a recent visit for a cleaning of my teeth. They took x-rays which I didn't think anything…read moreabout because they usually do things within my insurance coverage. The cleaning went well and was offered a fluoride treatment. I inquired whether my insurance would cover it and the tech left the room came back and told me the procedure was covered so I allowed it to be done. They've been sitting on a $50 credit on my account already and now am billing me for $61. I called and explained that I shouldn't be charged and was told nothing can be done. So they've billed me and actually stolen my $50 that they've been sitting on. I will find a new dentist.

Ran out in tears. I…read morewaited two days before writing this review to give myself time to calm down. All that two days did was cement how horrible this experience was. I was calling around to find a dentist before my old insurance runs out at the end of the month, and found this place around the corner from my new apartment. I set my expectations low, and was pleasantly surprised to hear that while they were booked up till Sept., there was a cancellation today and could I come in now? First warning sign: They didn't ask me a reason for booking the appointment. Walked around the corner into a small, dingy office that smelled like my vet's office and featured thrift-store paintings on the wall. No receptionist--just an opaque window with a bell. I ended up waiting almost an hour, even though there was supposedly an opening for me and I got there within 5 minutes of talking to whoever told me to come in. Right when I decided to leave--because I really wasn't feeling this place and I had somewhere I needed to be--I was pressured to stay by two employees. "We were just about to call you back there," "We have the chair all set up," "This won't take long," etc etc. Second warning sign: They said, "We're going to do some X-rays." Why would you X-ray someone before a (cleaning?? whatever it was) appointment? Oh, right, to get the insurance money. I said no, I've had enough X-rays, and if you need the recent ones, my prosthodontist can fax them over. I settled into a chair in the world's tiniest, yellow-brown exam room, and then Dr. Williams came in. She asked me why I was there, and I told her I was just wondering whether I had a cavity, and that I might need a cleaning. I told her I only had 10 minutes before I needed to leave to get to my next thing. She asked me about prior oral surgery, and I explained that I had had a lot of work done (two implanted teeth, a root canal, and a crown). Five minutes later, she asked me again whether I'd had any oral surgery. There was no talk of what we'd be doing that day or how long it would take--she just cranked the chair back and put her hands in my mouth. She started cleaning my teeth with high-pressure water, which hurt, since I have sensitive teeth (also, every other time I've had a cleaning, it's been done by hand). I got agitated and asked her to stop so I could compose myself. When I asked her why it hurt, she just looked over her glasses and said, "Sensitive." I was fighting the urge to get up and leave, especially since I knew I'd be late now, but I was like, well, I'm already here, maybe I can just get through what is *apparently* a cleaning and get it over with. I asked her if there was another way to clean my teeth, and she said, "We can do it manually." Then she started hacking away at my gums. This was even more painful than the pressure-wash of a few minutes before. I have never had someone clean my teeth with less finesse, and this was not a hygienist--this was the practice owner and only dentist. I was crying silently by this point. A couple times, she asked, "You OK?" and I nodded, just trying to get through it. Was watching lots and lots of blood go through the suction tube. Finally, I couldn't take it anymore. As I was saying, "OK, stop, stop," through the gauze she'd put in my mouth, she would not take her hands out of my mouth. I said, "No--stop. Stop!" and motioned her hands away, but she wouldn't let me sit up. At this point, I was pretty much hysterical. When you tell someone to stop--someone who as a medical provider should be listening to you and trying to make you comfortable--and they don't stop--that's an abuse of trust. I kept saying, "I'm done. I'm done. I have to go," and she said, "We have to clean those teeth, honey." When I said I was still leaving, she said, "Well, we're still going to have to charge your insurance for this." I said, "I feel like that's all you care about," and she got offended. I pushed past her to leave, and she put her hands in the air, like, "Oh well, I tried." I got out of there as quickly as possible. It took me 20 minutes to rinse all the blood from around my teeth. I've spent the past two days wishing I had just listened to my gut. And by the way: No call, even days later, to follow up on a patient who was CLEARLY incredibly upset. My gums are still too sore to brush. But, oh well, they got the insurance money, right? I'm going to call my insurance and fight that claim. Because fuck this place.

Dr. Williams turned this dentalphobe around! Yes, i did have to wait a while, but as soon as I got…read morein the chair I knew why. Dr. Williams makes you feel like you are her only patient in the world. She is sweet, kind, and gentle. First time in my life i got a cleaning that I didn't bleed during or after, yet it was probably the most thorough and effective! She explained everything thoroughly and asked often if I needed a rest. I didn't and that is a testament to her skill. She serves the community and keeps it affordable, so don't go in there expecting things to be all shiny and new. Do go in there to receive high quality care with respect and kindness. Staff is wonderful as well. Dr. William, you have a patient for life!

Appointments are easy to schedule. The staff is very friendly. I never have to wait and am seen at…read moremy scheduled appointment time. I love this dental office!

I was referred to this dentist by a friend and boy was I disappointed. The dentist himself was…read morenice, friendly and appeared knowledgeable. The assistant/hygienist I saw was HORRIBLE. I am almost 50 years old and have never had a cleaning that hurt my mouth 5 plus days later. She basically told me how bad my Vineers were when every dentist I've seen in the past RAVE about them and the quality. I left in so much pain from a cleaning that I called and cancelled all my family members appointments. The staff didnt seem to care or be concerned why I was cancelling. I actually asked if they wanted to know why I was unhappy. When I told them they didnt seem to care.

These people are something else! You could call a thousand times a day and never get anyone on the…read morephone. You could email a thousand times and never get a response. I finally went in and they said they don't always get their emails... what the ... does that mean?!? Lol is this the most country bumpkin office on earth or do they just have too many patients that they could give a shit! Also my friend went in in December to get a filling and it fell out by March! Wtf!!?? I was late by 11 minutes one time due to unforeseen circumstances and they cancelled me!! They are something else!

friendly staff and a very clean space. They let me know everything I was getting done prior to and…read morereached out to confirm information periodically

From the time I walked in the door i felt like family thanks to Ari'yana the operations manger as…read morewell as Dr. Pham!! I came in to get a cleaning and to get some other work done as well, Allie was the hygienist and was great at explaining how everything works and making sure I was okay throughout the whole cleaning They are the best when it comes to getting you financing options. This is definitely the best dentist on the westbank 10/10 star!!!!

Dr. John Schwarz has been our family dentist for over 40 years, and he's truly one of a kind. While…read morevisiting my parents in New Orleans, my mom's capped tooth fell out late on a Saturday night. We called Dr. Schwarz, and to our surprise, he offered to pick us up and fix her tooth at his office--with a big smile and zero hesitation! That kind of care and dedication is rare. Dr. Schwarz isn't just a skilled dentist--he's a compassionate, community-minded professional who goes above and beyond. Don't miss the chance to be his patient!

Had cleaning and procedures done here for about a year, but would not recommend due to the…read morefollowing: 1. This clinic is only open 4 days a week. I know, that's unheard of. What are they doing on day 5? Maybe they do not have many clientele or maybe the lack of clientele is due to the cost of their services? 2. Only see Dr. Schwartz (they have 2 other dentists there) and he is a nice guy, but he doesn't arrive to work on time thus causing patients to wait longer than average. For example, if you make an appointment for 8 am and arrive on a few minutes earlier out of courtesy, he doesn't arrive until AFTER 8 am (I know this because I overheard his assistants yell out to one another, "The doctor just arrived," and this was around 8:10 am). So you might as well arrive exactly at 8 am or possibly later. On top of this, installing a crown should not take 1.5 hours, but because he is such a "perfectionists" according to his assistants, you will have to wait...and wait...and wait. By the way, the crown he installed caused tooth sensitivity on a nearby tooth and he still could not resolve it after 2 visits so I'm basically just waiting it out until it gets unbearable. 3. Celeste Armstrong, the upbeat office manager appears friendly, but will use her demeanor to cover-up what her intentions truly are. For example, you request copies of your x-rays to be mailed to you and she immediately states their clinic can not email them because they do not have the technology to do so. OK, that's odd...so you tell her you need your x-rays still. She states she can mail them out. I told her ok great and confirm the mailing address with her. 2 weeks later, still no copies of x-rays so I ask her again and she states she did mail them out. Another 2 weeks past by and still no x-rays so I send her an email requesting the x-rays again and by law, her clinic is required to give copies of clients' x-rays. Here is her response, "I'm so so sorry. There must have been a misunderstanding. I thought we were going to wait for your insurance company to respond before we were going to mail out your x-rays." It's like, what in the world is going on here?!? There was no miscommunication. You just simply LIED and did not mail out my x-rays for whatever reason. Here's another funny story, she will inform you your insurance company will partially cover your procedure, but 3 months later, the insurance company states otherwise. So basically, you end up paying everything out of pocket and she doesn't tell you until you continue to ask about reimbursement. Very unethical woman (with a deceiving personality) and I did make sure to tell her this. 4. The clinic's rates are significantly higher than other clinics, but the service and outcomes does not dignify this practice. They overcharge their clients simple as that. Also, a basic teeth cleaning is not fully covered under any insurance because they overbill the insurance companies so you end up have to pay a portion of the bill still. Overall, I would highly NOT recommend this dental clinic due to their unethical practices, expensive rates, and average outcome.

I was looking for a dentist due to insurance changes. Dr. Niobe and staff were great. Made you very…read morecomfortable and aware of what services they were providing throughout the appointment. Dr. Niobe explained everything in detail and was very comforting. I've found a permanent dentistry home.

I was terrified to go in for my first visit in years but Dr. Joseph took great care of me like a…read moremother does a child. And when she pulled my wisdom teeth she did it with such precision I couldn't tell if she was a surgeon or a artist. She has to be the Mike Jordan of her profession... I'm her biggest fan! Next time I go in I'm going to have her autograph my chest! Lol.