I don't post reviews very often, but absolutely need to shout from the mountain tops about the…read moreravingly positive experience I recently had with Stephanie Jackson of the Edwin O. Young III State Farm Insurance office. I had a complex need for setting up a new policy based on a nuanced situation with my mother, who's in declining health. Stephanie went above and beyond - not only did she help me track down key info and design a new policy and account that worked for our unique needs, but she also shared some invaluable guidance that made a broader, stressful situation much easier to begin to navigate. And on top of that, she checked in and followed up, which felt incredibly supportive during a very tenous time. Net - Stephanie is a superhero who made what could have been a complicated - or even impossible - process feel much smoother and more manageable. Thank you, Stephanie! Highly recommend Stephanie and the Edwin O. Young III State Farm Insurance team!

Arrived here from out of state and needed car insurance in a hurry. Really appreciate Jenny helping…read moreus out over the phone and setting us up and providing some useful tips and recommendations. It was quick and smooth. Thank you!

Well they were very kind and helped me a lot with finding car insurance I was comfortable with and…read morecould afford. Thank you!

Newman and Tucker did a great job supporting the purchase of an investment property. Not only did…read moretheir rates on similar coverage beat the competition by a good bit, but their service was proactive to the point of volunteering to do things (handle xxx or take care of yyy). Other brokers assumed not only that we would know and do (regarding the purchase of the investment property), but other brokers assumed our business, not asking if we wanted to re-quote pending a significant portfolio change. Jessica Wainscott was excellent to work with, proactive, but not pushy, and patient in awaiting our responses. They won our business.

Super happy with the service! They made filing taxes way easter than I expected. Super…read moreknowledgeable. Fast and easy to work with. Answered all my questions and concerns and made sure everything was done correctly. Definitely recommended if you want a smooth no stress experience!

Friendly service. She's able to compare prices at multiple companies to get the best product and…read morerates.

I recently used River City Mortgage for a mortgage on an investment property. They beat other…read morelenders in rates. Heather Witt was incredible to work with. I needed a quick close, and she went out of her way to ensure we met our timeline. Her communication throughout the process was great, and she was quick to answer any questions or concerns I had. River City Mortgage will be my first contact the next time we need a loan. The personalized cutting board was a surprise, thank you!

I would not trust this company. From start to finish there were many red flags that I kept…read moreoverlooking due to my situation and application being a tough loan to approve. I continued as I had invested so much time! I started with one loan officer who became aggressive verbally because I had legit questions about my loan that he didn't want to answer. He drove to my home yelling at me in front of my daughter outside of my car, then left driving quickly and yelling all the way up the street! I was then assigned a new loan officer who was very professional and polite the entire process UNTIL 3 weeks ago. I closed on my home 4/28 and moved in 5/1/ 2023. I am shocked and disappointed with certain companies who take advantage of their clients. I am sure it happens more than many realize. To make a very long situation as short as possible, the home I bought was a new build and the prior owner had only lived in it a little over a year, and since property taxes are 1 year behind, he was only paying for land. Dan Hunter assured me that they would access my property taxes as close as possible and between Title and River City not doing their job just to get a sale closed, I am now in a terrible spot due to a huge escrow shortage of 3213.59 and a increased payment of $480.81. Dan and I had several text messages and all he could do is blame the title company. This is unacceptable. I spoke to my mortgage company to where I pay my monthly payment, a real estate attorney, and other companies who are now trying to help me and I have heard the term " predatory lending" multiple times. I spoke with Dan on the phone hysterically crying and he mentioned they would try to help me, even if it meant they didn't make a penny lol, but next thing I know I am blocked from his cell. I called River City directly and ask to speak to Nick Hunter (his son) the owner 6 times. I was told he wasn't in the office, which was a lie. I ask for calls back, which I never received. There is nothing in writing stating that my payment would increase by almost 500.00. I even received a surplus check 3 months after I moved in from Carrington. I ask my mortgage company and Dan about it. I was told to cash it, even though Dan now says that he didn't tell me that. I even talked to the county auditor in Warren county and they said I should have already applied for an owner occupancy discount; which I knew nothing about. They stated that River City should have told me this. Oh and did I mention, that before I even knew that I had an escrow shortage, Dan had text me twice in a 2 week period and was incredibly pushing about doing a refinance for me. The rates he gave me are not found by one mortgage company. I was told, it is a way of these companies selling re fi's by buying points. I was about to get taken advantage of again. Every company I have spoken to states that River City needs to be ethical and make this right and to report them to BBB. I gave them every opportunity to fix this and keep me as a client, and they did not. What company blocks a client and the owner won't get on the phone nor return a call? I would say one with a guilty conscious. Run from this company!!!!!!!!!!!