We had been looking for my favorite car (only about +/- 200 are currently in circulation),…read morethankfully Integrity had one. We had the pleasure of working with Gennaro and he made the process easy, especially since we lived 1,600 miles away. G responded to all of our inquiries, did a video walk around on the vehicle and arranged for the shipping right away. G and all the staff at Integrity Automotive were fantastic!

Do not go to these guys they sell lemon cars and flip them for money once they break within the…read morefirst week they will say it's your fault.

I have been looking for a truck for a couple months. I went by here on my way home after another…read moredealer tried to cheat me on my trade in. Walked in Oscar greeted me at front, took me back to desk, explaining how CarMax works. Did an excellent job breaking down process. I explained what I was looking for. He pulled up some options. Oscar had an appraiser go evaluate my truck while we evaluated the 2 I liked. Appraisal was more than one , but lower than other dealers. KEY is they don't require you to sell it to them. Truck I liked would cost me $199 to have it delivered from UT for a test drive. I paid, 10 days later after inspected/prepped, I drove it. During the 10 days Oscar & system kept me updated of shipping status. Zero haggling or problems during the appraisal, search, shipping, test drive & final sale. Final paperwork takes a while, so be prepared to wait. Business office staff broke down the paperwork, easy explanation of cost. Thereby making you feel you are not being taken. I called two days later to confirm with Brittany (in business office) if everything was a go, because I will be going to TX soon. I am worried about my temporary plates expiring. She explained everything is great, but would personally watch out for them. THAT IS GREAT CUSTOMER SERVICE, because I feel I no longer need to worry about this. Brittany is on top of it. There are many different sales persons in the building, young, older, male, female, of color, Spanish speaking, so absolutely no reason you can't find someone to feel comfortable with in your vehicle search. Now that said I highly recommend Oscar (attached his photo) You are able to ask for him personally if you wish. Funny that wife & I found him easy to work with even though we have adult grand-kids his age. Young but a hard worker & quick to get you the answers you need.

Today (Monday), we finalized a deal on our 5th vehicle we've purchased from CarMax. We've had…read moremultiple good experiences with them, that's why we come back. This time, the hunt started on Saturday. Before we even walked into the dealership, we went ahead and prequalified with external financing. We made an appointment to test drive a vehicle at 3 pm. I highly encourage appointments. We arrived and we were assigned a sales agent, Sydney Fox. The member of our party who would be driving the vehicle ran about 15 minutes late. Sydney went ahead and washed the vehicle and got it ready for the test drive. We told her we were interested in other vehicles. She got our next option ready and we went for our drive. We came back and saw the next vehicle. The interior was a bit of a wreck, so we passed on the test drive. We went back to the drawing board. Found another vehicle, and another test drive. We broadened our search and found another vehicle, yet another test drive. Then, we stumbled upon the vehicle we decided on. Test drive was awesome. We came back and told Sydney we wanted it. She had to leave at 6 pm, so she set us up with Evan to finish the process. I logged into my insurance app, got a quote, and then the next page showed a drastically different payment layout. We told Evan we needed to pump the brakes on the sale until we could get our insurance figured out. They put the vehicle on hold for us until Monday 6 pm. On Monday morning, I got a text from Sydney inquiring about our interest in the vehicle. I told her we got a hold of our insurance, it's good, and we want the vehicle. We would be in at 6 pm to finalize the deal. We filled out the CarMax prefinancing, but there rate wasn't as good as our external source. She later messaged me and said we could work the process from home and it would be express delivery when we showed up at 6. I was a little hesitant, but with some encouragement, I said I would try. I had a hiccup in my external loan application. I had to call the business to have them set up automated payments, and we just went ahead and finished the loan processing. I logged back into my app, signed the loan, and then asked my husband to do the same. I then added the vehicle to my insurance policy and sent them a photo copy. I did all of this from the comfort of my home. We showed up at 6, checked in, waited maybe 20 minutes, signed some paperwork, and we were lead out to the vehicle around 6:45. That was express service if I say so myself.

SERVICE DEPARTMENT I was receiving notifications that I had…read morean emissions recall. My engine light had came on also. I dropped into the Miller Ram Service department today at 715. Mr Baca walked up to me introducing himself, so I ask is there anyway someone could take a look at my engine light. Maybe schedule me from the recall. He handed me off to an outstanding service specialist who immediately started the process. I was out by 9, completely satisfied with their outstanding customer service skills. The team of service professionals really made my day. No charge!!! My engine light was issue was explained to me & I was told what to prepare for in the future. No real problem at this time & they reset it. I highly recommend this company & their service team.

Came here to get my oil changed and they started spamming my phone as I was waiting in the waiting…read moreroom. I regret giving this company my contact information. I'm taking my Jeep to Dirty Dog Off Road today to redo the oil change.

The absolute best car buying experience ever! From the minute we walked in to leaving with our new…read morebronco was 3 hours. Everyone was so kind and actually fun to talk to. The accessories guy, Dan, was a different story but I'm not going to knock the buying experience because of him. I'll just go elsewhere for accessories.

I was able to make a reservation for oil change and tire rotation the day before. I came in early…read moreand they took my car in right away. The lobby is great and clean. They are very busy and work efficiently; did not push me at all for extra work or services. They are open until midnight during the week! I am in from Michigan and would come back again. Also the prices were fair for the services. Very satisfied with the service.

I purchased a car remotely from WA state recently. Shaundra and Chelvin were phenomenal to work…read morewith. The process was fairly seamless considering I had never seen the car in person. Thanks for the great experience!

There is a reason I have been buying my vehicles from here for years! Quality and customer service!…read moreA+

The crew at the Autonation Albuquerque was a shining example of what car sales should be. MAJOR…read morekudos to Reps Craig and John, the Sales manager Daysean, and our new favorite finance guy Henry. They were honest, friendly, funny, and very professional. I was absolutely blown away by the whole experience. We flew in from CA and drove 12hrs home just to buy from them because of the upfront no-BS attitude and I would do it again! I got the price that was promised- they didn't try to sell me a bunch of "mandatory add-ons" or add any hidden fees. The car was clean and ready to go when we got there. P.S. They gave great lunch recommendations as well!

I don't advise you to read my entire review and all its updates. It's lengthy, and if you value…read moregood customer service as I do, you might feel as frustrated reading about my AutoNation experience as I felt living it. However, if you're interested, read on. My wife and I visited AutoNation in Albuquerque at the end of January to buy a late-model SUV. Bobby D. patiently assisted my wife, and we were pleased with their offer on our trade-in. We purchased a popular German SUV along with an extended warranty. After months of searching, my wife was finally happy. Update: Three days after our purchase, I still don't have the paperwork--no bill of sale, warranty documentation, etc. Our finance guy doesn't respond to my emails. After several reminders and a couple of phone calls, he finally emails me the documents while I'm on the line, but some are still missing. Update: After a few days, we might need to use our warranty for tire and wheel protection since one tire is leaking. I requested guidance on how the warranty works and if the repairs could be done at AutoNation. One representative said it couldn't be done there, while another said it could. On a Saturday, the service department was closed, and I was promised an appointment for Monday, but when I called, there was no record of it. I ended up taking the car to Discount Tire, which communicated with AutoNation to get the repair covered. Update: I found out that the interest rate on my financing package is 8.99%. I was initially told AutoNation would find the best rates, which were as low as 5.5% for high-credit-score borrowers. I went to a local credit union and secured a loan at three percentage points lower, saving thousands in interest. Now, I must make at least one payment on the AutoNation loan before requesting a payoff letter for refinancing. Lesson learned: don't take their financing. They make extra money on those unnecessarily high interest rates offered on their loans. Update: While enduring this process, I received an email from Bobby stating his work isn't done after the sale and he's available for follow-up. However, when I replied, I received no response because he was on vacation. I assume these emails are automated, but it shows a lack of attention to detail. Update: Throughout this ordeal, I sent numerous emails and left many voicemails, nearly all of which went unanswered. I even emailed the general manager twice with no response. As a small business owner for 40 years, I know that running a business in such a dismissive manner is a recipe for failure. Update: After my experience, reading other reviews revealed a trend: most positive reviews are from people selling cars to AutoNation, while the negatives come from buyers. Update: Today, I received a letter from AutoNation stating, "This is an informational notice only." It informed me that my credit score was just under 800 and noted that higher scores typically lead to better credit terms. Yet they offered me a rate three percentage points higher than I could get at any federal credit union in Albuquerque. Do they even understand the irony of sending this after my experience?

Was 2 payments behind instead of working with me being laid off but had the payment that day…read morerefusal to help they wanted the entire purchase of the car. Was really disappointed in the help a customer.

I applied online for a pick up truck. Pennie was not very communicative. She told me I would…read morereceive a call from finance in a couple of minutes after an hour. I texted her that I had not received a call. She left me unread until I texted her again asking for the manager's phone number and name which she texted back "John!" I wish she was paid to do her job and it's entirety. It takes two seconds to send a text and the fact that she can only send one word. Let me know how lazy this dealership is. I will not be moving forward with business here. Not a good start go somewhere where they would like to sell you a car and appreciate you as a customer.