I've been bringing my Hondas here for over 10 years, and I continue to come back because of the outstanding service. The staff has always been professional, honest, and helpful, and they've consistently taken great care of my vehicles. One thing I especially appreciate is that they've always provided me with a complimentary loaner vehicle when needed, which has made servicing my cars incredibly convenient. Most recently, they went above and beyond by standing behind their work and doing the right thing regarding an oil pan issue. That level of customer service and integrity is becoming harder to find these days. I've owned Hondas for more than a decade, and this dealership's service department has been a big part of why. I highly recommend them to anyone looking for quality service, knowledgeable technicians, and a dealership that truly cares about its customers. Philip Martinez read more

Solid visit today after making an appointment (highly recommended) Oil change and some recall work required Dropped car off(highly recommended) Chris took excellent care of me and my vehicle Parts for my 2nd recall were not available yet, so you might want to call and make sure prior to scheduling service Great job Chris and Perfection !! read more

I was promptly welcomed by my service manager and he quickly explained timing to complete my service and cost. He kept me well informed of my vehicle status throughout the few hours it took to complete. I will keep on bringing my vehicle here to be serviced and highly recommend. read more

I had an experience with a "manager" named Claudia. she was very rude and racist towards an interaction I personally had with her. She assumed my race was dirty and assumed I was affiliated with another race because of the color of my skin. i have never been so discouraged and disgusted in my life. I worry how she treats her coworkers and the people who work under her charge. Simply was not a Good encounter I had with a person who should be called "manager" within a customer serving building. I would not want any one else to purchase through this building or get tune ups here if this is what they allow to treat their customers, maybe even their own employees. Claudia is a 0/10. Management should also take into consideration of how they treat customers. Daily routines of the GM would greatly benefit and improve that act of this "manager" and how they run their business. read more

Two minor recall notices. Called to schedule on 9/16 along with other routine maintenance. Earliest available appointment was 9/30. AND it would take all day. I asked how long it would take without the recall fixes. Several hours. My previous experience with this dealership service has been good... something has changed...they don't like to do the recalls...??? read more

Gone is the personalized service from this dealer in Rio Rancho, NM. Now you sit in the waiting area, ignored by staff, and are instead hit with text messages and emails attempting to upsell unneeded services. read more

We just had the pleasure of purchasing a new 2024 Honda CR-V Sport Touring Hybrid. We new what we wanted and they happened to have one in stock. Our Salesman Josh Coleman was GREAT. He took the time to explain the different options available. There was never any pressure. He listened well and got the answers we needed. I especially loved the fact that the Salespersons at Perfection were not like other Dealerships. There was not a feeling of Vultures circling and racing to any customer that steps on the lot. We liked the fact that there were no overpriced add-ons or exorbitant "Fair Market Value" mark ups. If you want a Pressure Free experience with Excellent Customer Service we highly recommend "Josh Coleman @ Perfection Honda in Rio Rancho" Well worth our 45 minute drive. N & M Martinez read more

Perfection Honda - Car Dealers Near Me - Rio Rancho, New Mexico

Not impressed. Salesman wanted to run around on his phone all day bragging about busy he was. Left me waiting a lot while he took care of this guy or that guy. Loved to tell me how didn't need to make the sale, so he wasn't too worried if I didn't like the numbers. Didn't feel real appreciated and it was a bad start. As to the meat and potatoes of buying a car, they use these "cash offer" websites to lure you in and then start running numbers games. Want to play the "we're short inventory" game. Meh, lots of dealers in town have lots of cars. I had been in previously on a weekend and there were salespeople everywhere looking bored. These guys need to read the room - the market is shifting on cars right now. High interest rates and unnecessary markups are pushing people to repair their cars - high times are coming to an end. UPDATE - Ryon and I did talk and he was a very kind listener. Only future reviews will tell if things improve. read more

Wow! Stopped in to Perfection Honda today as we were driving through town on our way to Kentucky and had hit something on the highway. Lawrence helped us out to look at our car and give us peace of mind. The service was outstanding !!! Thank you so much!! read more

Other than our salesman,... everyone else including management, we're grossly less than what anyone would expect from a Honda dealership, especially one that's supposedly known for world class customer service. I paid cash for a used car at Perfection Honda, after being told that the vehicle was still under the original warranty. What they failed to tell me was that it only applied to the original owner. When I asked them why I was not provided with that significant information, the answer from the manager was simply "you didn't ask". I've never been subjected to such underhanded methods by a dealership to get a customer to purchase a car. There were other things that were either overlooked or ignored when it came to simple customer service, much less world class service. In a nutshell, they missed it by a mile. If you're looking for a new or used car,...I absolutely do not recommend Perfection Honda. Don't waste your time. read more

My first time here. Came in for a Honda Recall Notice I received. Continuing tweaks to the airbag system. I think this is the 3rd or 4th airbag recall replacement/adjustment that have been made over the last several years. Previous airbag replacement (twice) and tweaks were done by a Honda dealer in Tempe, AZ. When I arrived with my special "you need to fix ASAP - possible inflator explosion" letter, Perfection Honda got me in the same day. Coffee, answered a few emails, and an hour later I was on my way. My new Service Advisor - Chris Gurule - was super helpful and professional. Absolutely nothing to complain about . . . but, I hope that Honda has finally gotten the endless airbag fiasco solved. read more

Perfection Honda - Perfection Honda - Car Dealers Near Me - Rio Rancho, New Mexico

turns out the cost of the plates was also a fib from Bornmeyer...came in 400 under what he claimed in his less than stellar acting performance 3 weeks ago when I caught them trying to dump their mistake on me. Why would you come here? Really? read more

Zero Stars! Don't let your young adults shop here.. Perfection Honda, pretty womaned my daughter and son in law.. Honda missed a huge sale by pre judging these young adults. My son in law is a huge car collector and researched the vehicle he wanted to add to his collection, but no one wanted to wait on them.. why, because their ages, because they were dressed down? My daughter's hand bag and hair extensions should have displayed money.. but they were young and in street clothes.. you dropped the ball HONDA! They had one person approach them after they waited so long and within a minute looked at the young adults and lied to their face wouldn't even offer to show any cars.. Quickly telling him the car he wanted was out of stock... we know it wasn't.. it was there. Some people do research. Shame Shame! They're now traveling to Texas to buy the same car that is AVAILABLE and in stock at Perfection Honda in Rio Rancho. You failed HONDA! I would drop perfection from your name.. it's false advertising. Btw: some 25year olds are successful and can afford nice things.. I hope all your sales people learn not to judge what they think people could afford. Don't let your young adults shop here. They Discriminate! Btw: My son in law is a sales person and makes upwards of 10grand a month at 25yrs of age he could teach you all something about Customer Service. Zero Stars! read more

Darrell Gerber was an amazing sales associate! We had no expectations of leaving with a new car, but he helped us through the process and he made it VERY easy. We stayed within our budget and we were able to leave very happy with a brand new Honda Civic! I appreciate his patience with us as we had (many) questions. We also had Bill in finance that assisted us with a loan through Honda. Not once did I felt like they were forcing us to buy anything or purchase any upgrades. Their concerns were very genuine and they made us feel like family. They even stayed late for us as we came after work. We really appreciate them going above for us. I will return to Perfection Honda in the future and we will refer all of our friends and family to you all. Thank you! - Isabella and Sean Update: I just finished my first oil change since I bought the car. COVID has changed everything around us but Honda made it as smooth as possible. I was able to make an appointment the day before. Luis helped me out and was very professional and friendly! Brandon did my oil change and finished in a quick 30 minutes! Thank you read more

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I've seen mixed reviews on this dealership but our experience was excellent!! I bought a preowned Jeep Wrangler. Price was right and I know that because I've done my research! I was let down by another dealership on a deal we wanted and they sold before we could get there. That happens so Zac our sales person was open and honest about what we can expect. We put down a deposit on our car so that it would be there when we drove from Amarillo to get it. Zac had us do a good test drive and let us go over the entire car to make sure it was what they said it was. When it came to financing we had a wonderful experience with Alex! He was very knowledgeable and kind and let us know our options. We got what we wanted and he wasn't pushy or annoying like some finance folks can be. I just can't say enough about these guys and what kind people they are. We drove the Jeep home in inclement weather and it drove and handled like a champ! I definitely broke it in driving it home. So happy read more

I made an appointment on July 31 2023 and was scheduled for August 11 2023. I called this afternoon to make sure they had the parts are were ready to get the job done tomorrow. After verifying the appointment I asked if the parts were in house. I was sent to the parts department. Very disturbing call with her telling me that I needed to have ordered the parts myself and the service department does not do that. WHAT? I have never had to call the parts department for a job being done at a auto repair shop. That is their job to make sure of it. My mind is blown away with folks that don't know how to fulfill the job or be a team co-worker. Make sure folks if you are getting your car repaired at this location you need to order the parts yourself. read more

Awesome car repair service center and outstanding display of Teamwork and Professionalism at Perfection Honda in Rio Rancho, New Mexico! I had a headlight on my Honda Accord that went out this past Friday evening (7/15/22) and the earliest appointment available at the (Perfection Honda) Online Appointment Scheduler was for another two weeks! Yikes! Maybe they'll feel sorry for me if I just show up when they open on Monday morning, explain my dilemma to them and hope for the best. When I pulled into the Service Center on Monday morning at 8:30AM, I was met by 'Gavin' and I explained my 'situation'. He was very cordial and professional. Asked me to pull into the Service Center entrance, park, and check-in with Ms. "Cindy" at the Reception Desk to see if a Service Technician was available. Ms. Cindy got the assistance of (Service Tech) Ms. "Christy" and within a minute or two, Mr. Luis Garcia arrived and got my Service Ticket started. Yesss!! Off to the Customer Waiting Area I go while they get started replacing my headlight(s)! About 40 minutes later, "Luis" let me know the work was completed and my car was ready! What a Team!! This all happened like clockwork! Admirable, I must say! I didn't even have an appointment! I've found a HOME at Perfection Honda in Rio Rancho, New Mexico! They're always responsive, professional, honest and just plain REAL! Five Stars to the entire Team..especially the Auto Service Technicians/Mechanics! I hope you-all enjoyed the Krispy Kreme glazed doughnuts I brought back for ya! Thanks, again, for your Customer Service Excellence! read more

Came from out of town. Wanted my car repaired by a Honda dealer. This dealership is a far cry from the service I have come to expect from Honda. It seems even services like an oil change are too much to ask here. I guess even Honda can't get rid of the smug burqueno incompetence Albuquerque is known for. read more

After owning about five or six Honda Civics and two Honda Accords, my confidence in Perfection Honda is quite high. I received a letter from Monica about a good offer if I brought back my 2021 Honda Civic EXL. My sales person was Annabelle who was a delight to work with and quite knowledgeable and patient because the first one I liked on the outside did not have the features that I am accustomed to on the inside. She pointed out that there was a Honda Civic Touring Sedan recently traded in, but needing revamping to meet Perfection Honda standards. I told her I was in no hurry and that was a good decision because it is now my favorite Honda ever, and five years older than my trade in. I also learned -- to everyone's surprise here, that my Honda Civic Touring Sedan was Car of the Year in 2016! Because my 2021 Civic was financed at First American and I thought my own Eagle Federal Credit Union would be my best bet, Adam Embee found a better deal for me at the Sandia Credit Union, for which I am obviously grateful for a lower percentage rate and better monthly payments. Annabelle was patient with me about Android Auto which I liked very much in my 2021 Civic. We are still working out those kinks with the staff here at Perfection Honda. A nice surprise for me was the new map system that came with my Touring Sedan. I like it more than Google maps. It is more picturesque and always gives you a feeling of knowing precisely where you are and what is around you. In short, Annabelle, Monica, and Adam surpassed themselves in getting me into a Honda that I love even more than any previous Honda, and I did not know that this touring model even existed! I already know that the Honda warranty is excellent because in one of my previous cars the oil drained out within 2 weeks of adding new oil. The entire engine was replaced at no cost to me. Bravo Perfection Honda!! read more

Sales negotiation, when done right, takes forever. I'd be dreaming if there was a dealership where sales wasn't based off commissions, but I really do empathize with that fact. However, we're all trying to make and save a dime in this world so it's a tough bargain. In the end, I came out with what I requested for my purchase- maybe a little more. Don't be blind-sided, do your research before you arrive. Then, they can give you a fair price. For me, that happened after about 5 hours of discussion. Stick to what you want and be prepared for counter offer after counter offer. They did help me cement my feelings about which car I needed and were eager to get me that test drive. Very friendly and helpful personnel. I am enjoying my new car and it runs great. read more

We arrived from out of town to trade our two cars for a Honda. The staff were friendly and helpful. Things were already agreed upon but it still took 3 hours to complete the transaction. These things take time. You get complimentary coffee and water. They give you travel mugs and key chains. Definitely not a stingy dealership. However...can I just ask WHAT is the deal with the toilet paper?? You are allotted one square per attempt. One square is all you get. You gotta go back and try again and again. Nobody uses one square! Please Perfection Honda don't make your customers wrestle the toilet paper holder. Take those pesky blocks off and let that paper flow freely. I promise we won't use one square too many! You offer me water and coffee and expect one square will suffice. It won't. Had to take a star off due to my frustrating afternoon. read more

I think their sales staff attended classes on how to waste your time. I was passed off from one salesperson to another, then half way through the negotiation process the second salesperson left and started helping another customer without telling me leaving me sitting for half an hour wasting my time. I repeatedly ask for an itemized out the door price but was repeatedly shown a monthly financing price. Even though I asked for an out the door pricing they kept asking about down payment and credit scores and if I had a trade in. Buckled under and let them appraise my trade and they undervalued by over $5000 according to KBB and Edmunds. Finally had to ask the sales manager to give me my keys back that she was holding onto even after they continued wasting my time. read more

This review is for the service department. I had an appointment for services and my check engine light came on shortly before. They were "too busy" to run the 5 minute diagnostic test. But of course they came out with the ten page list of stuff they recommend that I fix due to almost being at the 75,000 mileage point and I could add any on. So they had time for all those services, but couldn't even see if it was safe to drive my car home? I'll take my car elsewhere from now on. read more

Bought my new car from them, easy process. But my first service visit was a nightmare! I waited an hour and a half and when I asked about it, they said it wasn't taken back yet. So I talked to the service mgr. and while he said it would be a bit longer, then 10 min. later it was ready. EH?? They charged me the balance due from my mtnce contract, again EH? I wondered why, no good explanation. Next oil change I went elsewhere............and was shocked when they told me that the initial oil change on the new car WAS NOT DONE. They said the bolt was still super tight like from the factory AND the oil was filthy. I was so disgusted, that I called the General mgr. of Perfection and pled my case. We'll see if I ever hear back from him. Very sloppy looking service place and very sloppy servicing and customer service. I will not be going back there. read more

We had an issue with one of their salesperson several weeks ago. We try to give this dealership an opportunity to redeem itself. Went in to their parts department to order a wheel lock key for our 2013 Honda Accord. We were told they would call us when it came in. 2 weeks went by and no call. My wife called the dealership and there was no record of the part order being placed. Totally unreliable. read more

Over 3 hours for an oil change. With little to no communication from the staff. Don't do service with this company. Save yourself the time and energy read more

Well we still have not gotten our car. Jennifer told us the car was there and it was not. We drove five hours up there and paid for a hotel only to be told she made a mistake . We still do not have the car. We were told ali would bring it to us so we drive another five hours to home. The trip cost us 400.00. Then today we got a call from Ali telling us would we come 2 1/2 hours to Truth or Consequences. I work. I hope he gets here. This was a mess from the beginning. Well today is July 26 and our temporary license plate will be void tomorrow morning. We have not received our registration or license plate yet, Yikes. read more

Not an overly welcoming environment. The warranty salesman, Robert I think, blatantly lied, stating headlight housings are sealed and only the dealership can open them to change bulbs among other lies (the manual clearly has instructions on how to do this. Not sealed at all.) to sell additional coverage and took offense when called out as not being honest (I've worked on cars all my life and didnt appreciate such a dishonest tactic). Took their survey stating as much and HE CALLED US to challenge the well deserved feedback. I don't appreciate being bullied by liars for simply expecting honestly from a salesperson and I hope this is read and acted upon. Go somewhere else if you want an honest and transparent car buying experience. read more

Great service department. Courteous, friendly, prompt. Reasonable prices for maintenance and services. No pressure in deciding whether to do maintenance or repairs. Most service or maintenance completed within 1-1/2 hours. Courtesy car wash included. read more

One of the bosses at this establishment is very rude to not only customers but also to staff. He manipulates people into things they don not want to do, and threatens to fire people when they call in if they're sick. read more

Only good for price gouging you and trying to go on a vacation. Covid is over cars like the one trying to buy marked up over 15 thousand dollars is crazy. No it's not in demand or wouldn't still be on your lot more than 3 weeks later. They want to over charge you, but the minute put your car through KBB they call you to make an offer lower than what the car shows it's worth... Amazing they find people to do this read more

This place is terrible, don't ever buy a car here, bill the sales man is terrible and will give you the run around about a car they don't even have , and told you they do and Jennifer the manger will try to up the price on a car read more

My daughter has been hearing a sound coming from her Honda Civic. She made an appointment with your service team member, Stephanie Montoya. Stephanie was so sweet and patience with my daughter, who was very upset ad worried about her vehicle. Not only did they not find anything wrong Stephanie told her that the noise she was hearing was just something that happens when Civics' get older and her car was in excellent condition. Plus, Stephanie refused to charge us for the appointment. Due to this alone, not only will my daughter go to Perfection for all her car expenses but as I am looking for a car, I can promise you will be here at Perfection. read more

We've bought 2 new cars from Perfection, and both experiences were very positive. Low-key, friendly approaches by the sales people. Our most recent purchase, a 2021 Honda CR-V went extremely well. The sales manager and the salesman we dealt with, Ali, were both professional, knowledgeable, and resourceful. We highly recommend Perfection Honda in Rio Rancho. read more

I brought my car into Perfection Honda to have them look as to why my sensors were on. They gave me a diagnostic ( wasn't supposed to be charged for the first yr) But, they did anyway. I came back and told me I had over $1900 (sat.) in damages cause my Road Departure Mitigation and my Collision Mitigation along with my brake system came on. They said it was because I went into a curb that yes, popped my tire. I opted to make a claim with my ins. My sensors went off by themselves by Tues so I called the next day to tell them, I wanted a refund for the diagnostic since the senor's went off. Their response was if you bring the car into get it fixed well give you the price for the diagnostic back in the repair. What repair? The sensors are not on?! This was an estimate in my head for work to be done in the future so I should have not been charged $155 plus tax especially when the senors weren't fix. Also ever since I have had my honda insight the speed signs haven't matched up as well with the correct speed coming up on my dashboard?!! I am on the freeway and it'll say the speed limit is 40!! Have they addressed that heck no!! Maybe a bit money hungry if, they couldn't refund my No Help Service charge! Melynda read more

They made it an easy transition and treated us well... BUT... They Underpaid the 10 day pay-off amount on my existing loan, when they paid off my car... and when I asked about it, they said the balance was up to me. So if you deal with them... make Sure you investigate Your pay-off and get their pay-off amount In Writing! Their handling of this really turned me off. read more

I've never bought a car before, and was scared I would get a "scammy" salesman. We got helped by Juan and he was honest and nice and also helped us find our perfect car. Brandie helped us figure out our loans and was also super honest and nice. We lastly got helped by Daron in finance and he continued the trend of honesty and niceness. Everyone there was accommodating to us since we had 2 children under 2 and made us feel at home. I would highly recommend this location. Side note, we got a really cocky/rude email from a salesman from the other Honda (Garcia). We are glad we came to perfection solely because I don't think we would have been treated with as much respect and honesty at the other location. read more

It was pretty disrespectful that we didn't get any numbers for a potential trade in and the vehicle we were interested in potentially purchasing. I know how the game is played and I was not going to give them any info to alter the balance of the negotiation process. Thou shall never judge a book by its cover. It was pretty convenient for the salesperson to have us sit at the dealership to then tell us that the vehicle had been sold. My wife is a physician and I have been in healthcare IT for over 25 years. It was pretty disrespectful of the salesperson to tell me 'whatever' when I told them that I didn't care about monthly payments. We will make sure that we don't use you dealership for any purpose. The mission statement is a joke. Treat your potential customers with respect and the there's the possibility of creating a lifelong relationship. read more

My husband and I took my 2001 car with various issues into the dealership to see about trading it in for a new Honda CR-V. We had done a bit of shopping around and we were new to leasing and buying. Even knowing we were new to the game, the staff at Perfection were helpful and honest. Isaiah Chávez sold us our vehicle and did a great job finding something that fit our budget. He explained all the new bells and whistle on the new car which is far more advanced than what we traded in. Thanks Perfection!! We love our new vehicle. read more

Perfection Honda - Car Dealers Near Me - Rio Rancho, New Mexico

Of course sales is always going to be 100%. This locations fails in the service department, simple oil changes excluded. They don't communicate adequately throughout the time your vehicle is in their possession, they don't value your business, they act as if your money is not important. They don't work to do the best possible job they can in the areas of car service and customer service. I've been here twice for service. Once for a timing belt replacement and once for a battery replacement (both took all day). I was going to go in a third time to get my front bumper replaced, my passenger side front light replaced, and my windshield wiper fluid reservoir replaced. I had concerns about how long the service would take and wanted to be proactive in ensuring they had the parts needed. I wanted to work with them by way of getting an assessment and to order parts ahead of time. The person on chat just gave me a link to schedule the service. There was no personal attention given to my goals for the service. I live 2 hours west of Albuquerque, so I don't believe my request was unreasonable. You have options in regard to where you choose to spend your time and money. You don't have to put up with lackluster customer service. I wouldn't recommend this service location. Go somewhere else. Somewhere that values your business. read more