Absolutely love this office and the staff! I've worked most closely with Melody and Christian and have nothing but wonderful things to say. I came to them 2 years ago after moving across the country and going through the whole mess of moving and all the fun things that come with that - they walked me through the whole process, explained every option available and made sure I understood exactly what I was getting down to the nickel! As a fairly new driver and someone on a very tight budget, they worked with me to make sure I was getting the best possible deal. They have been incredibly flexible when I've asked to suspend/restart my policy for extended absences (which has been often this year) and if there's ever an issue, I can be sure that a quick phone call to Christian will answer all of my questions. So grateful for this office - Highly recommend!! read more

Very nice & helpful. Great customer service A++++++ Josh you are the man thanks for all your help. read more

Christian and Melody were very helpful. They were very personable and kind. I had a very time sensitive problem that came up and were able to help me with the issue within the hour! If you want the easiest insurance choice, look no further! They go above and beyond. read more

So I just graduated and I am still fairly new to the insurance process. But State Farm has been with me every step of the way, extremely patient and knowledgeable. I can't say enough about the agency. I recently had an incident with my car and was dreading having to deal with the insurance company. To my surprise I had the dream team, Christian and James, they made the process painless and virtually stress-free. I don't usually have many good things to say about insurance companies, but these guys have earned every bit of praise that they're getting from the majority of reviewers on here. read more

State Farm Insurance knows who I am and they treat me like a person, not a number. Their staff is so willing and enthusiastic to help - James was so friendly and called me right back with a few great options for my home and auto insurance. Highly recommend State Farm, especially if you want a local, trustworthy company. read more

Brenda was a great help! I have been with StateFarm for a long time! Excellent service and customer care!

Melody Avicilla is the bom.com agent... she's very knowledgeable and goes the extra mile to ensure that I had the proper coverage for my needs. She's reliable and a no nonsense agent. I'm happy I am apart of the State Farm family..!!! read more

I have three policies with State Farm that were arranged through Melody's office. The rates are competitive and the coverage is great. Very pleased with the level of customer service and communication provided both over the phone and through email. Will recommend Melody's office for the insurance needs of my friend's and family. read more

I just got an excellent renters insurance quote from Heather at this agency. Heather is easily the most professional insurance agent I have ever spoken to. I felt like her focus was giving me the best possible premium and deductible rate, and she was patient with answering all of my questions since this was my first time inquiring about insurance myself. I'll definitely be moving forward with the quote and I trust that all of my possessions will be adequately insured. Thanks Heather! read more

When I was in search for a auto insurance broker I asked my friend who was a agent and he referred the staff here was very polite great customer service overall I have never been so pleased they answered all my questions with a direct answer which is the best satisfaction I highly recommend her for future referrals as I know if I'm treated everyone else will be treated right thanks again read more

The Best experience ever... Accurate, Fast, Perfect Deal & super friendly! I love StateFarm!!! read more

Had a great experience with this agent. The accommodated my total loss and offered a warm welcome. After being insured in a different state and just moving to California, they didn't hesitate to assist and welcomed me to the group. Five stars for Melody Avecilla and Brenda for the assistance! read more

I've signed up with Melody almost 15 years ago, that's how long I trusted her with my policies even when I went out of state for a long time, until I went back to CA. Bay and Christian pretty much helps me a lot whenever I call. I remember Christian even going out of his way to meet up with me on a weekend to help me out on something. Thumbs up and highly recommended. read more

She has been my agent for more than 10 years now. They are very easy to deal with, always returns my calls promptly. From car to life insurance they are taking care of me & my wife until my 2 boys are ready to get their own insurance. Their office is well-organized and quick when I need to avail of a new service. Christian is very patient and helpful in providing information when we have something. read more

Melody and the staff at the office are very helpful! They are quick to respond and very helpful to make sure everything is correct and how you want it. I have been a client for years and will continue to work with her for years to come! read more

I have been working with Christian Ylagan as my policy agent, and you should request him as your personal agent too. He has gone above and beyond trying to save me money, giving me clear and concise explanations on what my policies cover, all in human terms and not insurance jargon, and working around my schedule. He even makes a trip to my workplace, so I can ask him questions face to face. I just started with state farm this month, but never before have I seen an agent that was so hands on and so considerate. read more

Melody has always given me personalized attention for my insurance needs. She is very knowledgeable and reliable. Always there to help, & relentlessly searching for solutions for the best interest of her clients. I highly recommend Melody and her team. read more

We have had Melody as our State Farm agent for years. Her office is great to work with and very responsive when we have had to file a claim. In addition, her office's rates remain competitive year after year. read more

My first introduction to Melody and crew (Merly, Bey, James...) was thru my husband Steven. They are always available and willing to help with any of our needs. Life insurance, car insurance any insurance, they are all willing to help. Thank you so much for everything that you do! read more

I've been with Melody almost 20 years now. Melody and her staff are all so professional, accommodating and patient. They go out of their way to get my issues answered. Thank you. read more

I've been with Melody for over a year now all I can say is I love her and her 5 star team. They are quick with responses, always make sure I get the best rate possible and are always there for me even on the weekends! I also learned Melody has been an Agent for over 15 years now so I will continue to go to her for all my insurance needs from now on!!! Love you guys ! read more

Everyone is wonderful at Melody's Office. They are all so helpful. They always respond to my inquiries quickly and efficiently. I recently was in contact with Merly regarding some updates on my insurance policy and she was awesome! I love working with her. She so sweet and always gets my requests done quickly. Would highly recommend. They really do offer great service! Thank you!!! read more

I have been with several insurance companies before but I must say they State Farm is the best. I signed in with Melody Avecilla office and was helped by Merly and Christian who I highly recommend. Not only did they help me with my policy many times, as I had some bank issues , they were always so patient and quick to respond. Christian had my policy wrapped up in minutes and sent me my emails and insurance cards and policies within minutes. They are a very professional team to work with. They are highly recommended and treated me with such patience and kindness. Thank you for being professional and pleasant to work with. read more

I've had my insurance through Melody Avecilla's office for over 15 years and am totally satisfied! Their customer service is unparalleled and they go above and beyond to meet all of my needs and answer all of my questions. read more

Melody and Christian are great. Been visiting their offices for a couple years now and have always had a good experience, and have been taken care of. read more

Melody has excellent and timely service; her staff has never failed to respond to my inquiries quickly and efficiently. Thank you!

My family & I have been with this insurance company for more than 10 years and I can only rave about how awesome and professional they are for all the services we received. We have been thru everything from our van being stolen to more than 5 car accidents (all of it not our fault) and every time they have provided excellent guidance and care for us to recover the damages and lost. You will not find a more dedicated team to always follow up and reply as soon as you need their service. I give them 5 stars even though they're worth 10 stars. Thank you Melody and Bay for all that you do!!! read more

Huge props to James for always responding so quickly and being so communicative. Great experience here!

This is my favorite State Farm office in the San Fernando Valley. The people that work here including Melody, Christian, and the rest of the staff are good people and and are incredibly helpful. I would highly recommend this branch for anyone looking for insurance!! read more

Reliability and friendliness, these two words come to mind when thinking of this office. I usually call Bay, though every one here seems eager to help. I'd take my business here anytime as should you read more

Prompt reply, excellent service. Been a happy customer 2 years now. Cris my insurance agent is someone you should look for all your insurance needs. read more

Highly recommended insurance agents! 2 thumbs up!!! Great customer service and they're available to talk to you if you have any questions or concerns... read more

BEWARE!! This office is by far one of the most unprofessional and inexperienced personnel I've ever come across. Not only did they overcharge my banking account but they also had me , unaware, driving without insurance for 2 of my vehicles. Melody, the agent for this office, even hung up on me and a corporate agent while on a conference call when I confronted her about all the ongoing issues I'd been experiencing. Since then, we've moved on to a different State Farm office and still having to fix the many mistakes this office has made. DON'T WALK, DRIVE past this office!!! If I could give it a zero, I would. read more

Majda is the best insurance agent I have ever met!! She explains things in simple terms to where you actually understand your coverages!!! I had no clue about insurance, I used to just call up & say give me full coverage. I had no idea that there are 100 diff types of "full coverage". She took the time to drive to me, which is another reason I love her so much, & then gave me options. I actually saved thirty three dollars per month & got better coverage!! Ask for Majda!! read more

I was having some concerns with my insurance policies. I went in determined to switch insurance companies until Merly and the team came along and sorted everything out. Over all satisfied. read more

I been member at this place for a very long time I would say. And there areI no other agency I may approach to. Known Bay since I started my insurance and no other words to describe his hard work toward his clients, sure I had difference ones but totally my false as well but I learned through the mistake I have done. Christian is another great person whom has great attitude and how he take care his clients with great respect. As a client for this place I would say I am very loyal to them since I am very satisfied with this agency. Until then I don't see my self somewhere else. Thank your for keeping your clients happy, In another words "me". read more

Melody is a great state farm insurance agent; She always puts her client's needs and concerns first and foremost and she is very understanding as well. She is very helpful and finds ways to make the insurance affordable and easy to manage. If you guys need insurance, she is the person to go too!! Hope this review helped :) read more

I have been with State Farm for many years now and they have always been very kind and knowledgeable. From car insurance to life insurance these guys have the best prices!! Thank you for your service and I am glad to have State Farm backing me up! Christian, you have amazing customer service! Thank you! read more

This place is amazing. I have been with melody for many years, she handles all of my insurance needs from auto, home, and life. She makes sure im well taken care of and makes sure i am fully covered while keeping my financial situation in mind. read more

BAY ANGUSTIA IS THE MAN!!! He is the most professional agent who could ever assist you. He will really take good care you. I had a car accident, he was the one who made sure everything goes well. If I have any concerns, questions or some random issue that I need an answer, he is just a phone call away. I usually don't like insurance agent because of this general notion that they will screw you. But Bay provided such excellent service and professionalism that made me change my mind. He goes out of his way even after office hours to make sure your questions are all answered. Thank you Bay for everything. You are truly a gem!!! read more