I came here while visiting family. I got injured playing football and wanted to make sure…read moreeverything was good. I like they they have all the imaging modalities and it's not busy at all. I appreciate the aesthetics the office offers. Staff was great, I was greeted the second I walked in and the process went pretty well. If you are near the laguna, lake forest area and you need an imaging place i'd definitely give them a call or stop by.

My boyfriend had to get imaging done and one of our friends recommended coming here. We both have a…read morebusy schedule so I appreciated how straight forward it was to get what we needed done without having to wait.

SimonMed in San Clemente was a comedy of errors from start to finish. Between obtaining the…read moreauthorization from my insurance company, participating in a conference call with SimonMed and my doctor's office, and trying to coordinate everything, the entire process turned into a complete mess. I was repeatedly assured that I could have my MRI done in a sitting or standing position instead of lying down because of my severe vertigo and dizziness. However, when I arrived for my appointment with my sister, who came to assist me due to my condition, we waited for over an hour. During that time, we checked in several times to ask about the delay, but nothing happened. It wasn't until I told the front desk that we had been waiting for more than an hour that someone finally went to the back to investigate. Only then did the MRI technician rush out, making it clear that my appointment had been overlooked. The entire experience was disorganized, frustrating, and completely unacceptable. I ultimately scheduled an appointment with Expert MRI which has the seated MRI scanner. Based on my experience, I would not recommend scheduling with SimonMed. It appears their scheduling process relies on a third-party call center, and there seemed to be a lack of communication and understanding regarding the equipment available at different locations. I was also told by a front desk employee that the Beverly Hills location had a standing MRI scanner, but they couldn't perform the specific scan I required. That response was unhelpful, especially after everything I had already gone through. Overall, my experience with the Simon Med in San Clemente was extremely disappointing. Because of the poor communication, scheduling issues, and lack of coordination, I would not recommend this location to others.

If you're looking for an MRI facility, this is a good one to choose but if you can't find it and…read moreyou call the main number that they have no idea where the cross street is. I finally found it, and Millie the receptionist is super sweet and helpful. Devin my MRI tech was nice. They were super crowded and overloaded today on Monday, September 8, 2025. I waited patiently and the Mri was over in 15 minutes. It was actually relaxing lol I could've used some music and coaching, the last MRIs I've had were much more soothing because they talked to me throughout. If this would've been my first, Mri, I would've been totally freaked out in the enclosed tube.

An amazing team on staff. They all work together, beautifully, efficiently and always so sweet.read more

I spent nearly four decades working for a Fortune 100 healthcare company and interacting with…read morephysicians, administrators, and executive leadership across major healthcare organizations. I can honestly say I have rarely encountered someone as hostile and unprofessional as Derrick the tech at Crown Valley Imaging in Mission Viejo. When I arrived, I began removing my jacket, watch, and jewelry simply to be cooperative. Derrick immediately became confrontational and started raising his voice, saying, "I already told you that you don't need to take off your watch and ring." This was not someone being direct or having a bad day. His tone, body language, and overall demeanor were aggressive enough that the interaction felt genuinely and completely inappropriate for a healthcare setting. I walked in calm, respectful, and friendly as I always do and was treated with open hostility from the start. Patients should never be spoken to or treated this way. Professionalism and basic respect cost nothing. Update: Upon the unbelievable interaction with the tech on Friday, I spoke with Shari the patient coordinator at Crown Valley Imaging and ask for a copy of my report once it became available and it arrived today Monday. I am upgrading my overall rating of 1 to a 3 and giving Shari 5 star rating for being really kind and professional and getting to me what she had promised. Shari Job Well Done 5 Stars out of 5 for you my friend!

Terrible place Abusive towards people that detect lack of…read morehonesty . Illegal charges or any related questions

As a satisfied patient from the old time with good memiries, I thought to take a trip to Laguna &…read moreget a MRI prescription from a doctor or NP instead of my chiropractor. Nick hung up on me when I asked him to ask NP & Christina refused to connect or ask him to call me back. Disappointed at both.

I want to recognize the fantastic job Brenda & Gene did a couple of weeks ago with the MRI for a…read morefriend that is also referring doctor who was understandably anxious and claustrophobic. You two turned what could have been a very difficult exam into a smooth, positive experience, he was actually smiling when he left the center Your patience, empathy, and technical skill were on full display. He left feeling grateful--and impressed. Thank you for continuing to deliver care at the highest level. Truly outstanding work.

Very frustrating and disappointing experience with Simon Med !…read moreI scheduled this appointment well in advance for a mammogram and took time off work specifically for this appointment. My doctor's order clearly states "Diagnostic Bilateral Mammogram (77066)" due to an abnormality found on a previous screening mammogram. However, when I arrived for my appointment, I was told they could not perform my mammogram because it was a diagnostic mammogram and my appointment had not been scheduled appropriately. When I originally called to schedule, the representative never asked me whether my order was for a screening or diagnostic mammogram, nor did they make sure I was being scheduled at the appropriate location. As a patient, I relied on their scheduling staff to ask the necessary questions and schedule the correct type of appointment. Because of this mistake, I wasted my time driving there and back and, more importantly, lost a day of income because I had taken time off work for this medical appointment. A diagnostic mammogram is not something patients schedule for fun -- there is already anxiety involved when additional breast imaging is needed. The scheduling process should be handled much more carefully so patients don't arrive only to be turned away. Very disappointing experience and a completely avoidable waste of my time and money.

The entire Team was very accommodating and helpful. I came for a cervical MRI. Tyson greeted me,…read moreexplained the procedure in detail. I have had many MRI's in the past, and know the drill. Tyson took extra steps to make the noisy experience less of a burden, and physically assisted me in the procedure. I was hurting, and he knew it. Good man. He is the best.

What has happened to this wonderful facility? I can't get anyone on the phone,,.. have left 12…read moremessages and no one calls me back. And I keep getting a bill for my yearly deductible which I have already paid. Calling again now as I have an appointment on the books a couple of months out because I see the reviewers here saying they no longer do Mammograms. ??? What is up?

Are you fed up with dealing with poor customer service, bad/can't help you attitudes and over…read morecrowded radiology facilities at the Radnet locations? Me too! UMD has radiology facilities in Temecula and Murrieta. I had a MRI and X-ray done at their Temecula location. It was for an appointment with an orthopedic doctor I was seeing there. Staff was friendly, helpful, organized, no hassles--what a breath of fresh air compared to Radnet! They have recently opened up for outside referrals. So, I scheduled an appointment with them for an annual preventative CT scan at this location in Murrieta. This location has been opened since November. It's brand spanking new with a state of the art CT machine. They are working to build up a clientele. Please check them out!

Kriss at the receptionist desk was so nice and make me feel At peace right away and then Laurie…read moremade me feel like a queen with her sparkling personality! I have never had fun while getting an X-ray before Thank you United imaging center

I want to recognize Tammy Carr at the Wave Imaging Mission Viejo location for her outstanding…read morekindness and service. Every time I visit, Tammy goes above and beyond to help me. She is incredibly knowledgeable, patient, caring, and always takes the time to guide me and answer my questions. It is rare to meet someone who genuinely cares so much about the people who walk through the door. She makes every visit easier and less stressful, and I always leave feeling that I received excellent care and guidance. Wave Imaging is very fortunate to have Tammy on their team. She truly deserves recognition for the exceptional way she treats patients. Thank you, Tammy, for everything you do!

Terrible customer service! There was no one at the front counter upon arriving and when someone…read morefinally arrived I was not greeted, barely acknowledged, and told to have a seat. After 15 minutes and her skipping over me for someone who had just walked in I left. I never got the chance to by my referral appointment and contacted my doctor to find another company. There are plenty of good x-ray facilities in Orange County, Wave is not one of them...

This is a beautiful office with fantastic, caring staff. My results were even in myChart the next…read moreday!

Very efficient and friendly service. They run a tight ship and were on time and I was done very…read morequickly. I appreciate the safety concerns and protocols. This is my permanent facility for my annual exams. I'm a stickler about times and they are too. Thank you for appreciating my time and for your kind treatment.

It's very clean and hygienic at this Quest location location in San Clemente. Savanna drew my blood…read moretoday and she was great and she did not even bruise me! The first woman was afraid of me so luckily I got Savannah it was a much better experience with her The check in process can be a little daunting if your barcode doesn't work. Make sure you have your drivers license ready to put in their check in machine.

I do not handle blood draw well, and my visit was no exception. But the phlebotomist taking care of…read moreme was so kind and gentle. My nerves were through the roof and after she finished the blood draw, I felt like I was passing out and she totally brought me back and then took care of me until I felt well enough to leave. Most of the negative reviews about this location are about parking, a slow elevator, and an undesirable check-in service. All of which I don't think is fair or reflective of the actual care you receive. I thought parking was easy, I took the stairs, and the check-in was simply on my phone, so I'm not sure what the problem is. I would definitely return here.