We moved here a few years back and Valerie and her team helped our family of 5 (+pets) find a rental property. They were excellent property managers, very quick to respond and very professional. When it came time to purchase a home, we of course chose to use the Diaz team and once again I was impressed with Valerie and her tenacity. We got a great home, amazing school district and for the right price (not to mention a pool), I can't recommend them enough. read more

Sugarland Property Management - Property Management Near Me - Sugar Land, Texas

I had a great experience working with Sugarland Property Management in Sugar Land, TX for leasing my property. The entire process was handled smoothly and professionally from start to finish. I would especially like to appreciate Ms. Maria and Ms. Jennifer for their excellent cooperation and clear communication throughout. They were always responsive, supportive, and ensured everything was managed efficiently. Their professionalism and attention to detail made the leasing process stress free. I would highly recommend their services. read more

Horrible rental management company. People were rude to my previous property management team and hung the phone up on them a couple of times trying to verify rental history. I would stay away from SPM if you are a renter, waste of money paying rental applications when they don't communicate well with people or follow up on applications. Income was over 4x the required gross monthly income, excellent credit history with rental history and they still took an accepted an application that submitted 3 days after me. read more

As a first-time landlord, I had many questions and concerns about renting my property. I did extensive research to find a reliable property management company, and I'm so glad I found Sugarland Property Management. From the very first interaction, their communication has been outstanding. They've been incredibly responsive, taking the time to answer all of my questions and guide me through every step of the process. The staff at Sugarland Property Management is truly top-notch--knowledgeable, professional, and always attentive to my needs. Whenever minor issues have arisen, they've handled them with transparency and professionalism, ensuring that everything was resolved quickly and to the satisfaction of both myself and my tenant. It's clear that they really care about maintaining the property and ensuring a smooth experience for everyone involved. I've also used The Diaz Team for other real estate services, and that experience has been just as positive. The quality of service across the board has been consistently high, and the management of my asset has been nothing short of excellent. I've felt completely at ease knowing that my property is in such capable hands. The convenience and peace of mind that comes with working with Sugarland Property Management is truly invaluable. Not just with the management of the property have they saved me time ( with the collection of rent, back and forth with tenants) , but also with end of year 1099 reporting. They provided a cashflow report and compiled all of the property related expenses, receipts everything all in one place. I dont need to block off hours of my day to reconcile, find receipts, nothing. Sugarland Property Management does it for me. I can wholeheartedly recommend their services to anyone looking for a reliable, knowledgeable, and professional property management company. They have exceeded my expectations in every way. :) read more

You guys have the audacity to call me and ask for $30 for lawn care, when in fact you guys have been charging me "lawn care" in my records but prior for the tenant leaving and how much my lawn had grown, it is a sign that it has not been maintained every 2 weeks per my request! Also, if you look at my statements you guys have been deducting lawn care so i am unsure why you would tell me this is tenants responsibility now! Your staff even just called me today telling me i still owe $37!???! Let me know if i need to seek legal advice to review all charges you guys have charged me and what you are claiming! Because everything you are saying to me is all documented via email. Funny how you said this is an old picture! Shame on you guys because this picture was sent to me by my tenant before she left the house telling me you guys have not performed lawn care. As mentioned this picture attached is time stamped and documented so i would be careful with the things you claim you guys are! Fyi yes the lawn was mowed by my Aunt's gardener, don't be claiming someone else's work because that can work against you now. As mentioned, if I need to seek legal advice and show proof that the lawn was performed by me let me know because i have the records. By the way you guys sent me over 400pic when the tenant left in March, so you explain to me how this can be an old pic? read more

Sugarland Property Management - Supposedly, i am paying $30 every 2 weeks for lawn care! - Property Management Near Me - Sugar Land, Texas

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Great company and people! Always responsive, informative and wonderful customer service! Going on 3 years of renting with SPM and have never had a bad experience. Highly recommend! read more

This is in reference to 13759 Drakewood Dr. - Sugarland, TX 77498. Sugarland Property Management is all about profiting off the backs of their tenants. Below is a list of tenants who were previously exploited or mistreated by Sugarland Property Management: Please scroll down and read each of their reviews before signing a contract with this company Surest Daniel - 4 wks ago Jassy Blove - 3 mths ago ZayNab - 7 mths ago Kurt Jackson - 9 mths ago Ricky Renna - 2 yrs ago Ali Raza - a year ago Xae - 2 years ago Alex Salinas - a year ago Lizet Sandoval 3 years ago Elizabeth Gonzalez - 2 yrs ago Karen Rivera - 3 yrs. ago US63005Ahmed - 3 yrs. ago I especially concur with the review from Suresh Daniel as he details exactly how Sugarland Property Management operates. My husband (76 years old who just passed Sat. 9/28/24) and I(70 yrs) moved to Sugarland from San Antonio to be closer to family especially my grandsons. When we did our walk through we noticed patchwork flooring, raised tiles, cracks in brick arch and chimney filled in with not matching grout. In the first week we were there, the sewer overflowed, the thermostat didnt work, there were bugs in master bedroom and bathroom. The guest bathroom didn't have hot water because plumbing was not installed correctly but we were charged to correct it because we didn't notice it in the walk through. No one had used that bathroom until our son came for a stay. The dishwasher wasn't attached to counter and when we went to use it after walk through we were charged to put a screw in $75. During one of our bad storms we had a huge limb break off the backyard tree whose circumference was around 50 inches. We were told that it was our responsibility to remove tree limb and if the tree itself appeared to be sick it was our responsibility to cut it down at our expense. That would have cost us thousands of dollars. Remember my husband was in the hospital and I was by myself and worked every day and on weekends I was with my husband. Further because of the danger of another tree limb falling my grandsons were forbidden to play in back yard for fear of another tree limb falling. Now that we have moved out SPM is returning half of my deposit based on what they think are expenses incurred by us. The house was left spotless with touch ups of paint on nail holes. They instructed us to use paint left in garage which we did. I'm being charged $60 for a dirty AC filter which I personally changed I just didn't initial it as I didn't have a proper pen. They charged me $160 for a mirror that fell inside medicine cabinet. That did not happen when we were there. They charged me for cutting grass but we don't cut grass to short when the weather is extremely hot due to it dying. We had grass cut on a schedule. We have proof. Remember my husband was in the hospital/nursing home/rehab center for almost a year. I went to work from 8-5, M-F and on weekends was with my husband. The house was hardly used. After all these reviews and my review experience tell me that Sugarland Property Management is a fair and reputable company for its tenants. I dare you read more

Sugarland Property Management - Property Management Near Me - Sugar Land, Texas

Thank you for responding to my concerns. I wish more could be done since my AC has been out for a week.

Sugarland property Management has been amazing with the handling of everything ! Very attentive & quick to respond when needed . Ms. Angie came by for our 60 day review , communicated with us very well so we were prepared , friendly and arrived even in the bad weather ready to tackle her assignment . I really appreciate everything that Sugarland Management has done for my family , & would surely recommended any of our friends ! Kenneth Johnson read more

Sugarland Property Management is not a good company to deal with if you are a tenant. My recommendation is to rent directly from the actual owner of the property after inspecting it to see if the property and yard are well maintained. Also, ask the owner for names and numbers of prior tenants and speak to them about their experience. This will give you the best chance to not be taken advantage of by a property management company. I am a property owner myself and interact with my tenants directly. I keep my rentals in excellent condition and have no reservations about sharing the numbers of prior tenants who happily agreed to receive phone calls from future prospective tenants. I found Sugarland property management was quick to protect their owner's interest and had little regard for whether they were fair to the tenant. If you have no choice but to use them, here are some tips to survive the experience. 1. Check everything before you submit the inventory and condition form. Take photographs of every blemish. Anything you did not find which was not working or blemish you did not photograph will be blamed on you when you leave. In my case, the doorbell, outside electrical sockets, AC regulators internet connectivity were not working. They also did not give me garage door remotes or the mailbox key. They finally gave me one garage door remote and wanted to charge me $35 for a remote for my second car (You can get 2 for $14.75 on Amazon and program them yourself and how petty not to provide 2 remotes for free). 2. Read the fine print on your lease. You are expected to mulch the beds and trim the shrubs - not just mow the lawn. You are also expected to pay for AC maintenance on your own and send them the receipt as proof. It sounds absurd to me that the tenant is expected to do more than change the air filters and mow the lawn. Add the cost of these things and those in #3,5,6&7 to your monthly lease payments when you are comparing properties by price. 3. They will sell you an overpriced renter's insurance. You are much better off buying your own but I think they have removed that option. 4. Keep meticulous records of everything that happens while you are occupying the house. I had the misfortune of living in a home that was 2 years old and the builder had put a nail through a drainpipe causing waste water to seep into the wall and carpet resulting in mold growth. I developed severe sinus problems and hearing loss. SPM was very slow in responding, did not offer alternate accommodation during mold remediation and were not willing to do a whole house test for mold. There was a second problem with a faulty hook up of the upstairs bathtub that caused a water leak. I suspect there was mold in multiple locations. 5. Your rent payments have to be made through Appfolio which will charge you $2.49 as a service fee for every payment. My renters pay with Zelle and have no fee for paying their rent. 6. You are expected to shampoo the carpets and send them the receipt on move out. 7. They also instruct you to employ a painter and paint any walls which show any routine wear and tear related marks. 8. Your security deposit will be returned on the last possible day of the 30-day grace period they have. 9. I returned the house in spotless condition, but SPM decided to subtract $650 from my $2700 security deposit for some trumped up damages (they claim they had to repaint three walls and change the weather stripping on the garage entry door. The walls looked exactly the same as when I moved in and I do not recall any issue with the weather stripping). I asked for photographic proof but received no response. Second e-mail to the owner - no response. I then sent a demand letter by registered post informing them I will sue them - then they capitulated and returned the $650 they withheld. They clearly had no proof for the deductions or else they would not have capitulated I am a physician and generally reluctant to sue people knowing how disruptive that could be, but after my experience with SPM I am in the process of employing a mold attorney and plan to pursue a law suit for damages as I continue to suffer hearing loss which affects my ability to work. Maybe they will learn the wisdom of the old saying "Be nice to your customers and they will not sue you even when things go wrong". SPM should realize that besides owners, tenants are also their customers. I am shocked that after the mold incident, they decided to subtract money for fictitious damages - shows how little they remember or care. Sort of like picking up a ticking bomb and shaking it violently when you should be tip toeing around it. read more

We have sold two homes with Sugar Land Property Management, and found them to be knowledgeable and helpful, never pushy or difficult to work with. They offered their recommendations, their industry knowledge and helped put us in the best place possible for our homes to be sold. We also had a few appliances that would need to be picked up and sold and they found clients that were interested in it, scheduled arrangements for it to be picked up and had the money Zelle'd to us. Just a small example of how they have always looked out for us. We have had the pleasure of hiring the Sugarland Property Management Team for help in finding a tenant for our home. The whole team has been great to work with and they are so lovely and helpful through the whole process. They were thorough in the background check, rental history, and overall compatibility for what we needed in tenants. They have been very responsive and have made this process a very pleasurable experience. We are very thankful for the whole team and look forward to being long term partners. Would do business with them 1,000 times over. read more

Alexis and her team were great to work with. Consistent and quick communication / responses. Patient and easy to work with. We highly recommend. read more

I am really happy that I found Sugar Land PM to manage my properties in Houston metro area. They are a blessing for landlords like me who are out of state. Jennifer Gonzalez and The Diaz team are excellent with communications, they keep me up to date on everything and proactively inform me about any lease renewals or other issues. Even for bigger expenses like AC repair/replacement, they find the best contractors to work on my properties. I highly recommend them. read more

We were selling our house in a tricky market. Valerie made the process extremely smooth. She really listened to our goals, was very flexible to ideas, went above and beyond, and stayed on top of things to ensure that we were happy. She steered us in the right direction which helped us make right choices with the offers that were made. We ended up getting a cash offer on our home and the price we were aiming. Kudos to Valerie and her team--they are everything a seller could hope for! read more

Valerie is an outstanding agent! As a first-time homebuyer, her knowledge and expertise helped me better navigate the process and eased some stress along the way. She was patient and helpful, and even provided encouragement along the way when I ran into challenges with the lender. I would highly recommend her and look forward to working with her in the future! read more

Sugarland Property Management/ The Diaz Team is top notch and truly a real estate one stop shop. Ernest and Valerie know their stuff so if you are a first time landlord, fear not! They will guide you through everything you can expect from getting your property ready to finding a qualified tenant. When it comes to the real estate aspect, the quality of service does not budge. Impressive! I will always recommend The Diaz Team as they always have your best interest in mind, are always responsive, and have an amazing team. Shoutout to Alexis and Alma - they are great! read more

Good evening Valerie, First off talk to your team! I already advised your team that we will not be renewing the lease with your piss poor company. Everyone is ignorant including Lexi , Alexis, and Ernest! How is it that the a/c being out is not an emergency when there is a weather advisory for that weekend! Now Valerie (which is Ernest wife) on here trying to make it seem as though they cared about the situation! Please save it! No one cares about the landlord not wanting to renew when we already advised your company that we were moving! Ask your girl Alexis she knows because she called trying to check me about our review we left after the company basically advised that in order to renew our current lease we would need to take down when it was the truth about the situation. Let's talk about how you guys didn't want to fix the fence when we advised it needed fixing! Or should we talk about how when we first moved in that we had two major leaks in the wall due to your company not properly repairing the problem the first time and how you guys didn't want to replace my clothing that was affected. Or should we talk about how I had to come out of pocket to Get the carpet properly cleaned because you guys didn't want to pick up the carpet after it's been down for ten years! Let's not mention that we reported that the microwave was out on May 17 and here it is July and your company just now trying to get it replaced. Please make sure that you guys know your audience! Please do not think because we are YOUNG AND BLACK that means we don't handle our business! You guys never had any issues with us we payed our rent ON TIME with not one late payment! However, you guys made it a point to make sure to communicate our rent was due. We stayed here due to the rent being convenient and it was a smart decision not because we don't have the means to go elsewhere! Please let this be your last time addressing this situation! If you wish to speak on this Let it be on the day that I bring those keys up to your office and we can discuss it face to face! Have a blessed day! read more

As per my experience with Sugarland Property Management, the owner has to pay attention to the repair cost which was charged by Sugarland Management because they did not care about the repair quality done by their contractor, and they only care that they can charge you the repair fee repeatedly with the same problem. read more

Beware of your deposits. They will never return you back. They will give excuses of this and that but all false. Ok they sent a reply. Sent me before and after pics which makes no sense. Nails are normal wear and tear. They are talking about screen door. If they can prove me with pics that they had screen door when I rent this home I shall delete this review right away. They are bunch of liars and nothing else. read more

WOSRT Property management EVERRRR! Varlie you and your company are very unprofessional. I submitted another review because it wouldn't let me edit my previous review so whoowoo to you for getting a bad review for the 2nd time. Secondly, you all was so upset about my review you all called me and started threatening me. Telling me that I need to remove my review or I will have to move out. I guess y'all thought I was going to remove my review huh ? Ha! Think again, so since I didn't remove my review that became an issue for you guys and you all told the owners we needed to move out. Okay no problem God blessed us with something much better and nicer. Up to date features and more modern ! We love our new places it's amazing no cap! I'm sure you guys will look it up once you receive my forwarding address . Speaking of documentation I have documentation of me telling you all that the lights were back on and it wasn't the lights it was the a/c all alone so you all decided to send a technician and not an a/c repair guy, so please be truthful! I also have documentation of me asking If I could terminate the lease due to no a/c for an entire week and the unprofessionalism from you and your company. Not to mention the microwave has been out for over 2 months and it still isn't fixed! Just received paper work last week stating that you all are in the process of getting it fixed. I am so happy we are leaving this property I will NEVER again be an tenant with you all. I am sure it's very upsetting for you and your company to receive these bad reviews huh I noticed I am not the only one that gave you all a bad review so maybe y'all should be nicer & more precessional to your tenants and show some type of respect. So happy to be leaving and even more ecstatic that God has given us better! Have a blessed day! read more

SPM has been amazing the passed 3 years managing my rental home since nov2017-Aug2020. Valerie and her team(Dominiq, Leonor, Stacy ) have great communication throughout the whole time. All my questions were answered promptly. They shared their experience and expertise in selecting qualified tenant applicants. No issue with the tenants I had for 3 years with their help with selecting/screening. All home related issues were resolved in a timely manner and fair cost. They have their list of recommended repairman for any issue arises. And then when it's time to sell. They made my home sale flawless from the listing to negotiation and closing. Just sold and closed this home Aug.27,2020. we listed and closed in about 1.5 month's time. Also, Great explanation on this whole process throughout. I highly recommend this team for all your property management needs or any home sale needs. These guys are good! Thanks again for the work and help. read more

SPM has been very responsive and efficient during the listing process of our house. Their staff is professional and gets the job done in a timely manner. Very good support thus far and satisfied with the outcome. read more

Amazing is the word that I would use to describe them! I live out of state and was fortunate enough to come across them to manage my property. When my tenants wouldn't pay, they helped with the eviction and then the sale of the property. They communicated with me often so I knew what was happening to my house over 1500 miles. Thank you Valerie and your team for all your hard work and dedication. read more

I cannot say enough about Valerie. She came into an extremely difficult situation and handled it without flaw. Where others had failed, she mastered with grace. She remained completely professional and patient throughout the several months I worked with her--requiring us to talk almost every single day. She knows how to wear and juggle many hats and makes it look easy. Even though her professionalism never wavered, she still has a human factor about her and knows just how to present comfort and support when it's needed. She was there at all times and never left me confused or in the dark about anything. I'm a Valerie fan for life! If she could pull off the miracle she did for me, she can easily handle your situation. read more

My wife and I have been using Sugarland Property Management for several years and we couldn't ask for better partners in our small rental income venture. They have been very attentive to the condition of our properties, they have always kept repair costs lower with their network of supporting contractors, and they are always responsive to our questions. They've also been great help with advice and recommendations when upgrades to our rentals are warranted to get better renters and get the highest rents. Our properties haven't been vacant for more than 2 weeks since we started using Sugarland Property Management. We couldn't have made a better choice. read more