My pool pump burned up in snow/ice storm of 1/26. My pool service of 7 years would not answer the phone, and any communication was delayed in text communication. Risk of pool pipes freezing!! I was told they could not come for a week until after the snow melted. I called around and found a pump at Memphis Pool. Their maintenance crews had gone out for the day so Brooks in the service department walked me through (4 Facetime calls on his personal cell) taking off my pump so I could bring it in. He got the new pump ready for me to install and even got a crew in the field to agree to come to my home and finish the installation for me so I could get up and running in order that no pipes would freeze that night! What service and dedication! MEMPHIS POOL ROCKS! I will be looking to switch my weekly maintenance and would recommend Memphis Pool to anyone! read more

Great service. Booking an appointment was easy with the help of Shelby. Kevin, the technician who came out, was fantastic. Personable and professional.They helped fix the mess that another company left. Highly recommend read more

Service Techs are professional and let customers know their options. Techs take time to listen and understand customer concerns. They help customers understand any issues that arise with pools and share what can be done to resolve said issues at the time of service. Thankfully blessed for their expertise in helping getting our pool ready for open and closing seasons. If you have a pool in need of service, I recommend Memphis Pool Getwell. read more

We purchased a home and the pool was covered. Since, we never had to deal with a cover pool, I had Memphis Pool open my pool for the summer. For $289.00 I was to receive removal of the cover, cover stored in designated area, chemical check, filter check, make sure everything was working & 15mins of brushing or vacuuming. I did not receive the 15mins of the brushing or vacuuming and my cover was folded wet. When I got home my pump was running but the skimmers were not pulling water and the return jets were not working. So I assume they did not check these items. I was told when I discussed my issues with Bill Byer (prior to arriving home & discovering the issues with the skimmers & jets) that folding the cover wet would not cause mildew even though the tech told my daughter that it would, that my chemicals were spot on (but they were not I did another test & there was no chlorine in the water) & that they did not do brushing or vacuuming but only netting. Bill agreed I was mislead about the vacuuming & brushing & he would talk to his staff about this error. He also offer to come by the house & put the cover in the proper designated area. I declined. He said my pool checked out - but it didn't - it wasn't working correctly. He did tell me that they offered a vacuuming service at $175 an hour and they also offer a service to pressure wash & store my top at $219.00. I appreciate Bill calling me to explain. However, at the end of the day, I did not receive what I was told I would receive. I now have to open my cover, clean it, dry it out and refold it - because the tech told my daughter this. I now have a pool that is not working and I now have a green, dirty pool. If they would have explained the issue of the brushing causing the dirt to stir and offered me a service at an additional charge, I probably would have purchased it and I would have purchased the vacuuming. The chemicals are not spot on - which is fine my husband understands pool chemicals. I know several people that have pools by Memphis Pool. I worked for a Builder that uses them for all their pools when installing in communities or apartments. Memphis Pool was always great to work with - this is why I thought even though they were more expensive with less services - I would still get a great service. I didn't. I wish I would have went with the Company that charges $259 with all the above plus cleaning the surrounding concrete. Thank you Bill for calling. I consider the gesture good customer service to an extent. Please make sure to bring this up in your staff meeting. Remove the words brushing & vacuuming. And for the chemical check - let the buyer know it is just a dip stick. read more

Memphis Pool - Pool after opening - General Contractors Near Me - Memphis, Tennessee

The service is good. The prices are high. I did not realize that the company used sub contractors and did not do the repair work themselves. The guys that came out were great. read more

I called 3 times to attempt to set up weekly pool maintenance. Cannot get past the answering service. Someone will answer, usually not in the best mood, and take my info. I wouldn't hear back and would then call again the following week. after 3 weeks of this I'm done. Would not recommend using your time on this service read more

We have been using Memphis Pools since we moved to Memphis four years ago and have had a great experience with the service department and the stores, however we have been VERY DISAPPOINTED in the last two attempts to get service performed. We had to wait 3 weeks for what turned out to be a simple and quick fix, and two weeks ago our pump went out and I left two messages but never got a call back. Had to find a new service provider and it was a GREAT EXPERIENCE!! I've found the service call center manager and phone personnel to be rude and disrespectful. They apparently are too busy to give service unless you use their weekly service packages. read more

I cannot thank Michael and Larry, and all of Memphis Pool enough. The people who had been handling my Mom's pool not only had been doing a terrible job but they were attempting to rip her off. It was October, a month plus late being closed, and then the pool all the sudden needed new covers supposedly. This was an attempt essentially to extort more money from a handicapped woman who was unable to go check these things in a manner she was able to before. But after getting a second opinion from Memphis Pool, we not only saved a bunch of money, but my mom was treated in a way that brought her joy and satisfaction (not always an easy task). Thanks again for a job well done, not just as professionals but as people treating people the right way. We will never use another pool company again. read more

Memphis Pool - a blue tarp covering a pool - General Contractors Near Me - Memphis, Tennessee

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Don't know this business model, but the guy gave me 10,000 reasons why they couldn't consult me to install a pool. 1. We only install I ground pools... great, that's what I'm looking for (HOA's have rules... we aren't animals!) 1A. We're booked up through fall.... 2. They're expensive, $50k - $65k w/ diving board. Yep... that's what I was thinking... 3. Do you have a fence? Not yet, why put up fence to take down fence to put in pool??? WHAAAATTTTT? 4. THEN I'm told they all have Covid-19!!!! And spreading it with installs through the fall!?!?! Like some of the other posts advise.... STAY AWAY. read more

My realtor recommended this company. They did a fair job on the pool shell but they had no idea on doing a disappearing edge. I won't go into all the details because it could become a novel. One thing though they killed a 75 year old oak tree by putting dirt up next to it. When I asked them to remove it they took their time. It cost me an additional $1,500 to remove the tree which was a major landscape feature. Stay away from these guys. read more

Took spa motor w/wet end to Memphis Pool for service, Brooks did repair to wet end without approval, lead me to believe motor should be ok for a while. Motor tanked that night - I would have been happier if he had been frank and said the whole thing was in bad shape, but no I was charged for the wet end repair in addition to the assessment fee. You Tube is better at assessing your problems! read more

MEMPHIS POOL SUPPLY HORRIBLE CUSTOMER SERVICE: 01/26/2012 service technician installs a new booster pump & I pay $512.69 at that time. Booster pump has 1 year warranty according to tech. 01/28/2012 I run booster pump for 30 minutes for the first time since install 2 days earlier and notice water coming out of the bottom. A seal is leaking, Leave message on office phone describing problem and telling them I want another pump installed on Monday. I dont want this one repaired(2nd pump I bought from them in 3 years) Service tech shows Monday & discovers leak. Service manager calls & I tell him the same thing as voice mail. I want a new pump out of the box. I explained this is why I pay a premium price so that I can avoid these problems and expect better service from them. He said he doesn't like my attitude & refuses to replace pump and honor warranty. read more

Top notch. You get to know your tech and your tech knows you and your pool. When you need something special or an adjustment they show up. We have been well pleased with service received. read more

Worst service I have ever received in my 62 years! Very rude, service manager, DWayne, unprofessional. My pool is green, will not run thanks to his terrible work. RUN FROM THIS COMPANY! read more

I use to like shopping at this store, it's starting to appear to be more racist every time I go and do business with these people. About 4 weeks a go I went into the Collierville store and one of the salesman wanted to talk about and explain the negro school in Collierville.This week I signed up for pool cleaning service. The technician Leslie can out and completely sabotaged our 4th experience. The only color you should see is Green (money&dirty pool water) The people that runs this place has some work to do far as diverse training. Remember Attitude reflects leadership. read more

Don't waste your time or breath with the service department. I don't think they know what customer service is and they do not treat you fairly. Charged me for services I did not approve and charge double for any materials you might need. Look elsewhere if you want honest and fair people working with you. read more

I will NEVER do business with Memphis Pool ever again. We are new pool owners and contacted them to open it. They took off the safety cover and rolled it up without cleaning it. Now I have to pull it back out and clean it so it doesn't grow mold. I provided the shock...and they charged me for shock. They said they would add other chemicals to balance the water. A test the next day showed that they added absolutely nothing. I asked them to bring a skimmer cover and filter bag for the Polaris, which they did, and charged me almost three times what those items should have cost retail. The invoice said they vacuumed the pool, which they didn't. I asked them to clean the cartridge. I would have expected for $60 they would at least soak it in some kind of cleaner and degreaser. They just barely sprayed it with a hose and put it back in. I had to clean the filter again myself the next week. Their services are a RIP OFF and their people don't have a clue what they're doing. AVOID THIS SCAM OF A COMPANY AT ALL COSTS!!!! read more

Memphis Pool has been servicing my pool for the past 6 years and I really appreciate the weekly maintenance guy, Larry, for the outstanding job he does maintaining my pool. I have used several pool companies over the past 15 years, and no other pool tech compares to Memphis Pool's tech, Larry. I will continue to use Memphis Pool as long as they can keep Larry on my account! B. Webb read more

Young man working there was able to answer all my pool related questions and did not pressure me to buy any additional supplies. Think his name was Paul and he made excellent recommendations that I took advantage of and the store had everything in stock so my chore to go to the pool store became a pleasant visit with a very knowledgeable staff and I left with a good products and good feeling! read more

Horrible business ethics. Scheduled a cleanup & opening. They showed up for 5 minutes and said it's too bad so they refused to work on it and that I will have to reschedule a drain & clean so they can send out a different crew. I said okay I would. Three days later, I get a bill and a charge on my CC for $80 for "trip/diagnostic" fee. Last time I ever interact with these thieves. read more

Memphis Pools are a top notch company that builds amazing pools. We have had a great working relationship and I wouldn't hesitate to recommend Memphis Pools. AAA+++ read more

Memphis Pool has worked with us for 3 years including helping as we moved out of town and sold our house. Always responsive, helped with pool care when we wanted, and gave advice to us to do so to save money when we wanted. Always friendly. A special "shout out" to Michael and Aaron!!! read more