We went at 1am. So it obviously wasn't very busy but the ladies at the front were very welcoming…read moreand got us into a room within 5 minutes of walking in. The nurse on staff assessed my dog and began relaying info to the doctor to begin deducing the diagnosis. A little pricey, but that was the be expected. All in all a good experience. My dog is doing great now.

This is the WORST and SLOWEST Pet hospital i've ever been to. My dog got attacked by another dog…read moreand was bleeding horribly and shaking and his breathing had slowed down. We sat there for two hours without being seen by anyone. No update, no check in, not anything. Don't bring your pets here. They brought another dog back who wasn't nearly as bad as our dog ( meaning he wasn't bleeding and was sitting up panting). We had to get up and leave to go to another pet hospital just to get some help. The front desk people were beyond rude and weren't helpful at all.

The staff was kind, patient, knowledgeable and walked us through every step. They gave us a…read moredetailed description of the costs as our dog needed more diagnosis. It got pricey fast, but you do have to remember that you are coming to an emergency center open at the latest hours. If it wasn't for them where would you go? Emergency care is expensive, you have to decide whether your budget allows, your are willing to go into debt for it or if it's time to move on.

We had to take our Belgian Malinois to this ER. Granted, many pets had injuries much worse than our…read moregirl. She had a small tear in her left hind left, and a strain. We were there for about 5 hours; however, I understand the most dire comes first. Great service, and kept us informed about our baby. Very kind people that work on the weekends. Please be kind to the employees, as they are an ER, and work very hard to keep our pets alive. Unfortunately, we have visited this ER a few times. Not a bad reflection on this ER. Our girl does not know when to slow down-even with an injury. Get ER if your normal vet is closed

Hello to the loving pet owners of our world, I contacted…read morethis establishment by phone and spoke with the attendant. She quoted a fee of only $120 to see my small pet, Rooroo. Before the visit, I observed two ticks on her, both of the same size and located in the same area. I was uncertain about how long they had been attached and wished to have her examined and the ticks removed. The cost for each tick was an additional $80, and if the removal proved difficult, the total cost could exceed $300 and may have to be still yet done by a regular vet of my choice the following day. That would have been an additional set of fees as well. This fee was solely to ensure the ticks were removed and my pet was free of health issues. Furthermore, the facility only accepted cash or credit card payment at the time and would not invoice my existing pet insurance plan, which I have through Walmart and Fetch via AARP. Consequently, I decided to take her to a nearby friends house that loves my kitten and my cat returns the same love and trustworthy them and because she is very important to me, and I could not perform the procedure myself, as I am emotionally attached to my pet, whom I consider my baby, and I only wanted the best care for her. Hence, upon arrival, I found the staff to be unfriendly and primarily focused on financial gain. It was late at night, around 2 a.m., and I woke a friend who is knowledgeable about such matters to assist me. I offered the friend a fee of $100, and because of the mutual trust and affection between my pet and the friend, the procedure was completed in about two minutes. I am strongly opposed to any service provider prioritizing profit over the well-being of a living creature, especially in emergency situations. My experience at that facility demonstrated greed and a lack of compassion from the staff, and I will not return. I called this emergency veterinary clinic because I was deeply worried about my little fur baby, RooRoo. She had two ticks attached in the same area, both about the same size, and I did not know how long they had been there. As any loving pet owner would, I wanted her examined immediately, the ticks safely removed, and to make sure she had no health complications. What I received instead was a price list before compassion. I was told it would be $120 just for them to look at her (exam fee), plus an additional $80 per tick for removal, and possibly more if they considered it difficult. That meant I was facing over $300 simply to help my baby in a moment of fear and urgency. I also asked about the pet insurance plans I carry, and they would not bill either one. Payment had to be made immediately, on the spot. When someone calls in distress over a beloved animal, the first concern should be the pet's well-being, not how fast a debit card can be swiped. I took RooRoo there anyway because she is my baby, and I wanted the best for her. But when I arrived around 2:00 a.m., the atmosphere felt cold, unfriendly, and centered on money rather than care. There was no warmth, no reassurance, and no sense that anyone truly cared about the frightened little animal I brought through the door. That experience upset me deeply. I ended up leaving, waking a trusted friend in the middle of the night, someone knowledgeable with animals, someone RooRoo knows and loves. Within two minutes, the ticks were removed calmly and safely in an environment of trust and kindness. That contrast said everything. I understand businesses must charge for services. I respect professionals being paid for their skill and time. But when an emergency clinic appears more concerned with profit than compassion, it leaves a lasting impression. When a vulnerable animal is involved, empathy should come first. What I saw that night felt like greed, indifference, and a complete lack of heart. I will never return. My RooRoo deserved comfort and care. Instead, we were met with a cash register.

***Jackson doesn't have a lot of options for after-hours animal care, so you may want to consider…read moreand plan where you may want to take your pet in Memphis or Nashville should illness/emergency strike.*** I am writing this review on behalf of my parents who are so heartbroken and devastated right now by the neglect and abuse their dog endured at Jackson Pet Emergency Clinic on N. Highland Ave. I hope this review prevents other pets and families from being subjected to the horrible events we encountered here. Winston, the sweet, loving, funny bulldog you see pictured, had unfortunately undergone a botched surgery at another facility. Suspecting infection/sepsis, my parents brought him to this animal hospital. My parents entrusted Winston and his health to this hospital. He wasn't eating, drinking, and seemed to be in severe amounts of pain. When my family went to visit their beloved pet, his IV had come out. It's unknown how long it was out, but he wasn't getting the fluids and antibiotics he desperately needed. When my family asked when the doctor would be coming to evaluate Winston, they were told they were "waiting for the GOOD doctor to come on shift". The timeframe kept getting longer and longer. We were constantly being told how other animals were being prioritized over our dog, despite their ailments being less critical (like a broken bone vs. septic shock). Meanwhile, we could tell Winston was fading. We were told the IV wasn't being replaced due to "edema", though the only swollen part on him was his surgical site and the area where the IV had come out (obviously infiltrated; there was no reason to not restart the IV on a different limb). We kept asking about testing for sepsis and treating for infection, but we were brushed off repeatedly. Winston was at this hospital nearly 48 hours before he eventually, slowly, painfully died. This death was tragic and unnecessary. My parents entrusted their beloved pet to this hospital in the hopes his infection would be treated, but instead Winston was neglected and ignored. He was visibly weak and miserable, but the vet tech Kayla chose to drag him across the floor by a leash tied around his neck as opposed to treating this ill, innocent pet with care and dignity. His surgical site was weeping fluid, but we were told this was "rust from a filing cabinet". We BEGGED staff to take us seriously, but no one did, and we lost our best friend for it. I am writing this in the hopes no one else suffers the untimely, premature loss of their pet like my family has. We not only lost a piece of our hearts, but had to watch our fur-baby suffer needlessly. If he had gotten the antibiotics, IV fluids, and CARE that he needed, Winston wouldn't have had to endure slow suffering while infection drained him, and we wouldn't have had to endure the trauma of helplessly watching, begging for help, and being ignored.

Zinkus is the cat whisperer if you are looking for a solid place to bring your cat. A bit pricey…read morefor things.

I would give a million stars to Dr. Zinkus! She saved me after I adopted to rescue cats from Amman…read moreJordan and one was absolutely not able to be touched. I also was moving cross-country and Dr. Zinkus guided me on the best way to help my two kitties and me navigate such a big move! I have worked with several vets all around the U.S. with my various rescue animals and i have never - NEVER - dealt with such a knowledgeable, caring, devoted vet in my entire life. If you need a vet, I HIGHLY recommend Dr. Angie Zinkus at Germantown Parkway Animal Hospital. Your pets will thank you! A million stars!!! Thank you, Dr. Zinkus! Leslie, Lily and Jordan

Staff was very nice (spoke to Jordan) but the prices were outrageous. We initially made an appt for…read moreour dogs for a single rabies shot for one and the last set of vaccines for the other and they quoted me over $600 for both dogs. I would also have to pay 2 separate "vet fees" because I was bringing in 2 dogs, however I would be bringing them in SAME TIME so it made no sense to me. We canceled our appointment and were able to find MUCH MUCH MUCH cheaper vets that were just as good and the rabies vaccine was only $25 as opposed to $100+ for just the rabies plus $70-75 for the vet fee. Very unfortunate considering this place is very close by our home. Just wish they were more fair priced like almost every other vet in this city.

Cordova Animal Medical Center has been an absolute blessing for my family. I have multiple animals,…read moreand Dr. Sanders and Dr. Warner are truly exceptional. Their years of experience show in the way they carefully handle each of my pets' health needs and clearly explain the care and treatment options. The staff genuinely cares about your pets--I've never experienced such a compassionate and attentive team. It means so much to know my animals are in such loving hands. I'm incredibly grateful for Cordova Animal Medical Center. They're not just a vet's office--they feel like friends.

Everything about it is fabulous.Dr Oleson is a God send after my vet retired and having a horrible…read moreexperience at another vet.

My Vet here retired, and we loved him. Getting used to a new Vet there now. So far so good. Pricing…read moreis reasonable, too.

BANNED FROM PETVAX!!! I found out I had cancer and a few weeks later my husband died. Two weeks…read moreafter his death I went in because my dog was vomiting and they suggested $743.00 in tests. I was a wreck and said I didn't trust that, so when I called to get my other pet vaccinated, I was told I couldn't come back there. BTW, the vomiting passed in hours, hundreds of dollars in tests not needed.

I took my dog Maxie to the Petvax in Cordova like I had for the last 3 years. I had an appointment…read moreon 08/4/2020 for her annual shots which are normally about $75.00. I was told to drop the dog off , due to corona I couldn't sit in the waiting room as I normally do. I came back picked my dog up went to the counter to pay my $75.00 and was told it would be $271.00 due to an ear infection that they treated Maxie for. I did not receive a call asking for permission to treat my dog nor was I asked if I could afford an additional $200.00. I went back and forth about how I should have been consulted but the staff acted as if it was nothing wrong with diagnosing and treating my dog without permission. So that I wouldn't end up making the news I paid the fee and let the staff know that I would never be back. These people have absolutely no customer service skills. Its common sense to ask someone if you are going outside the scope of what was agreed upon to ask questions before you assumed that one could pay more or even want the treatment. For all I know they made something up to charge more money. I will be consulting the BBB