The staff was kind, patient, knowledgeable and walked us through every step. They gave us a detailed description of the costs as our dog needed more diagnosis. It got pricey fast, but you do have to remember that you are coming to an emergency center open at the latest hours. If it wasn't for them where would you go? Emergency care is expensive, you have to decide whether your budget allows, your are willing to go into debt for it or if it's time to move on. read more

We had to take our Belgian Malinois to this ER. Granted, many pets had injuries much worse than our girl. She had a small tear in her left hind left, and a strain. We were there for about 5 hours; however, I understand the most dire comes first. Great service, and kept us informed about our baby. Very kind people that work on the weekends. Please be kind to the employees, as they are an ER, and work very hard to keep our pets alive. Unfortunately, we have visited this ER a few times. Not a bad reflection on this ER. Our girl does not know when to slow down-even with an injury. Get ER if your normal vet is closed read more

I arrived at 6pm with a dog with badly gashed leg from an attack. We were the first and only people there. We were told "it'll be a while, we're busy" And they tried to just get us to leave the dog. We refused. They tried to add extra charges and bloodwork after we specifically explained to them he just had a complete yearly checkup. Unprofessional place, the only "busy-ness" going on was them having numerous food deliveries while everyone had a nice gossip session in the back. It's 10:30 pm and they are "just about to start (stitching him up), because it takes a long time when a dog is hospitalized". Direct quote. For your pet's sake, please take it somewhere else where people hopefully care a teensy bit about their job. Be sure to check back later to find out at what time we actually got out! read more

We sat in the waiting room for I we an hour with 1 other patient. My Jack Russell Terrier had apparently stuck his nose in something that caused his snout /nasal passages to swell. I was very concerned. I went to a different emergency vet, but they had a 3-6 hour wait because of other more critical cases and recommended this vet. I understand triage. Not even a vet tech looked at my dog. After about an hour other patients showed up, all looking more critical than my dog because at that point he wasn't having any breathing issues. But I know that can change in a heartbeat. Not once did anyone tell each out to me as I say in the waiting room. My own physical limitations forced me to leave or I wouldn't have been able to get back to my hotel. I was able to find some Benadryl. I pray that helps reduce the inflammation so my dog and I can get back to Arizona and see our vet. I was warned that this place wasn't great, but when breathing issues are the concern, we do what we must. Ironically, 20 minutes after I left they called me. Su h communication would have been nice at some point in the 90ish minutes I waited patiently, most of that time with 1 other patient. read more

My mom went to AEC to today and had to euthanize her foster puppy. One of the staff members (skinny tall young Caucasian male) at the front counter walked up and said "We are going to have to euthanize that thing". While my mom crying her eyes out. Uncompassionate!! The man did apologize, but only because she went back in there to confront him. I can't believe this is how people with an animal emergency are treated!! read more

Had to bring my dog here at 7pm with a broken leg. Filled out all the paperwork and before they even looked at the dog they were telling me I had to put down a deposit before they'd even look at him. Which I can understand, they are located in Memphis after all.. After they got a card on file I had to wait 2 hours before they would even come take a look at him. Staff is unprofessional & unbothered. Please take your pets elsewhere where if you're able to. $1100 for some Tylenol and x rays & the vet that actually performed the surgery had to retake the x rays because the ones they provided were blurry and unable to determine the severity of the break. read more

We had need to help with our pet with her journey in a painless and caring way. She had suffered with Cushings disease for over a year. When her time came, during Christmas Eve Holiday. Their staff provided a place for that journey to begin. The compassion and help was essential in the moment. Their staff is a blessing and we can Thank you but that will never be enough. Bless you and your staff! read more

They were absolutely fantastic. Had to go in the middle Of the night due to a puppy I was fostering getting sick. They were so compassionate and informative. Absolutely great experience. Thank you! read more

I probably brought my first pet here in the 80s or 90s with parents. Each time, they remind me how fortunate I am to have their services. Sometimes they have absolutely extended a furbaby's life & sometimes they do all they can, but every time we are treated with kindness and dignity. From bee sting allergies to hit & runs driving into our yard to hospice emergencies, I can't express enough gratitude for the staff at AEC. read more

I hope it's not a true emergency. I feel like I am being held hostage in here. They did help me out with some pain medication and I appreciate that but to try and bilk me for $1400 , that part I do not appreciate. You are my last resort next time. read more

We are new to North East Arkansas and just added a new pup. We only picked him up Friday so there was no time to get a vet local to us. So we traveled to Memphis to the Animal Emergency Clinic on Summer. We were treated kindly by all staff. The directions on creating an appt were posted clearly on the door and from there everything was smooth sailing. Our pup was seen and his wound addressed. What I really appreciate is that no one suggested any unnecessary procedures. The expense was worth it and it's actually what I was thinking I'd pay. Thank you for treating my puppy! read more

Animal Emergency Center - Auggie pup, "Roscoe" - Veterinarians Near Me - Memphis, Tennessee

Incredibly rude on the phone. Told unless my dog was actively dying, then don't bother coming because the wait would be long. Zero empathy. Called another emergency vet (in Cordova)and they were kind, asked questions and advised to come right away. read more

Took our little guy in on NY day and was seen quickly. The staff are amazing. The doctor was attentive and showed care and concern. Highly recommend! read more

Animal Emergency Center - Was not feeling good - Veterinarians Near Me - Memphis, Tennessee

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If you if you desire empathy and plain decent customer service keep driving. Try the other location. This place sucks and the women they don't care about your pets! Arrived Sunday about 11 AM and we didn't go back until 2 PM. My fur baby had blood coming from both ends. Yes I was frantic I've had dogs over 30 years and never had anything like this before. My husband and I tried to enter the building and could not..Wevwere told to get back in the car and fill out the online form. The online form needs work. We both were trying to fill out the form on our phones and the page kept getting stuck at - how did you hear about us? Which is irrelevant when you're trying to take your dog to an ER. I wish I had seen the online comments prior to my visit. The other location in Cordova is much better I've been there before with another dog that we took in because he was hit by a car, it wasn't our dog. I kept asking if there was anything they could give her to pause the bleeding the lady said no I had to wait my turn. No empathy at all.I kept taking Bella outside because she wanted to go potty. But this time it looked like liver chunks was coming out instead of stool. When we came back in there was chunks still falling on the floor when we came back inside. I asked for paper towels to clean it up and the smell was awful. The receptionist told me she would get it later and she never did. We were the only ones in the waiting room she told my husband he had to stay in the car. Finally Bella got to go back. You would think if a dog is bleeding from both ends you would at least have the courtesy to pick the Animal up and not make it walk, only 9 lbs. Oddly you can't be seen until you fill out the paperwork give them your Social Security number and a credit card so you can not ripped them off but just wait cause they're gonna rip you off!!! I was told to turn my ringer up put my phone on the charger and wait for the doctor to call. He was nice enough he seem concerned Dr. Alan Humphreys. He explained that Bella had lost a lot of blood much of which was due to the wait time at the doctors office. He wanted to get her fluids back up with IV and blood work . I said OK. He call me back a few hours you hours later with an update stating he wanted to keep her overnight. @ $1500- $2200 based on what she needed into the night. In the end I decided to go and get my baby how could I sleep knowing how she had been treated prior to going back to be seen? I just didn't feel confident that they would care for her and if things went South would they continue to act in a detached way. 8 PM - When it's time to pay they send a link to your phone, when completed It states to drive around back and park at the backdoor and state your vehicle color and type. After waiting 15 minutes I called and told her we were here to pick up Bella. She then asked me what was the color and make of my vehicle. They have cameras all around the building. Somebody was too lazy to look at the information I had already provided. When the lady brought Bella out to the Jeep she told me to make sure to follow up with our vet. I said no worries we will see him first thing in the morning. Her whole countenance changed "Well ma'am I was just telling you." I didn't even respond. We we got home and I got her settled. I started reviewing her medication and had questions when to start because I did not want to over medicate her. So I called and asked when rdo I give the next dose? She couldn't tell me, oh in the morning. When in the morning? Just whenever you wake up. No I want to know when her last dosage of pain medicine so it can connect. She insisted just whenever we wake up. How is it I just paid over $900 and you can't tell me when the next medication should be given. Absurd! I kept asking questions and then she said make sure to put that one in the fridge. It didn't say that on my prescription sheet nor on the medication itself. I don't know what they have going on on over there but it's a hot mess! It is my understanding the actual veterinarians are contracted in show up for work and do what's required. But the women that run the facility should all be fired! Really there needs to be an investigation at this location. Please don't leave your fur baby here! We made it through the night every 2 hours I gave her small amounts of water. Then Monday - Wednesday 7:30 am - 5 pm she got more fluids and antibiotics from her Vet. Since then she's been eating chicken & rice. read more

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This was a great place to take my furry kid it was an emergency visit, she had went straight from the regular vet with a referral, directly to this facility. Service was quick, fast, and friendly. She had to stay overnight and receive a blood transfusion. I felt confident about things and it went really well. I was informed about everything that they were about to do here and the different forms of avenues to go with her treatment. The next morning at 7 AM she was able to go home. She has been doing well. It's kind of pricey but for the life and the health of your pet in an emergency and after hours. I would go to them! read more

Animal Emergency Center - After Hours Care - Veterinarians Near Me - Memphis, Tennessee

If I could give this place less than one star I would. My dog was excessively drooling, barely breathing, shaking, vomiting, and his pupils were fully dilated. We took him here and they did vitals, X-rays, ultrasounds, and much more. They sent my dog home saying he was fine when he obviously wasn't. Then he got worse so we took him back two hours later and they told us he was now dying and septic. How they missed that 2 hours before I have no clue? All these people want is money and they prey on people's emotions because they don't want to loose their animal. Originally it was $1300, then we turned around and it was $5000, then we turn around again and they say it's about $8000. They still were telling us to do the surgery even though he was septic. He would die in surgery if he was septic and if he happened to live he would maybe be alive for 5 hours afterward. These vets and staff have no clue what they are doing and I'm only 19 and can read these diagnostics better than they can. PLEASE never take your pets here. I wouldn't wish this emotional damage on my worst enemy. This place needs to be shut down immediately! read more

Animal Emergency Center - Veterinarians Near Me - Memphis, Tennessee

Excellent professional, kind, sensitive, veterinary and staff care. Read my first detailed review. Best animal Emergency care I have ever been to notwithstanding I lost my cherished precious kitty on 12/24 but the ultimate kindness and knowledge of Dr. Lynn Worley somewhat mitigated my suffering, heartbreak and pain in letting her go. read more

Didn't even get to take my sick dog to the vet because the receptionist who answered the phone was so rude. Sounded like she was rushing me off the phone, taking deep breaths every time I said something, just rude, with a nasty attitude. Definitely will not be acquiring my services. read more

Called at 9:30 tonight because our dogs got into an argument and we needed someone to take them in. The receptionist wouldn't give me a wait time on the phone and then when we got in, carrying our dogs, she shoved paperwork at us. This receptionist also has the WORST people skills I've ever encountered at a vet's office. The lady who was at the counter when we came in was sobbing because they had to put her cat down and the only thing the receptionist would say is "yeah that sucks. Been there too. Okay sign here please." Horribly callous and flippant. We've been here two and a half hours and still no idea when we will be seen. Other people have come in with bleeding dogs and been told "okay here's the paperwork. Just wait in your car." They really don't seem to give a hoot here. It's awful. read more

This place is ridiculously priced . I took my moms dog there who was on antibiotics and was having some bleeding from his nose. After running a "Chem panel " they said the dog was anemic and for us to leave him there overnight it's going to be $2200 in the event that he needed a blood transfusion the price was going to be upwards of $5000. Please make sure if you bring your animal there it is life or death because it's gonna be expensive. They truly play on your emotions because of course if you love your animal you don't mind paying sort of deal . They take advantage of a distressing situation. read more

Two days ago, on Christmas Eve, our 15-year-old kitty became ill with a serious and recurrent medical issue. Sweetpea had a stroke two weeks ago and has been in hospice since. On Christmas Eve, he became paralyzed and, despite previously-prescribed medication, was screaming in pain. The most loving thing we could do was help him over the Rainbow Bridge. Cara of the AEC helped us every step of the way. She was so kind and gentle to the Sweetpea. She talked to and petted him and made sure he felt no pain. The whole process was quiet and peaceful. While we are in immense pain over losing Sweetpea, Cara made things as compassionate as possible on his humans. We are so incredibly grateful to Cara. read more

We were traveling from Cincinnati to Houston when our pup experienced some rear leg issues where she couldn't stand. I Googled and AEC came up. I read the reviews, there were some good ones and then the BAD ones. I have to say I'm not sure what the negative comments were all about, other than yes, maybe the waiting area need a facelift. Hey people, it's a 24 hour animal hospital, what is your priority!! From the moment we walked in the door at 7:30 am on a Sunday the staff couldn't have been nicer or more caring. Kudos to Sophia (she needs a raise!!) - what an amazing ambassador for the clinic. The service was prompt, well explained with each step of treatment and we walked away with the meds and knowledge of what needed to be done to heal our pup. I highly recommend Animal Emergency Care!! read more

Very thankful this place was available for my pup, was worried she would have died without the fluids and care she got

We had an emergency when one of Scottish Terriers caught a nail/ claw and pulled it out down to the paw-pad. Of course this was a Saturday on a holiday weekend. We searched on-line and found Animal Emergency Center on Summer. Because of the virus, we filled out paper work online and then headed down. We found the parking lot was filled with people waiting in vehicles with "pet issues". "Leah" came to our vehicle, confirmed information, alerting us to the fact that the staff was working as quickly as possible but that there were ten pets ahead of us. Because of the backlog of pet patients, we ended waiting about two hours but the staff kept us informed and when our pup came out, the veterinarian, Dr. Angie Zinkus came out to our vehicle to talk with us about post procedure care. Our pets are like our children and these folks could not have been nicer and took time to answer all our questions. I hope no one HAS to go to the E-R for pet related issues but if you do, don't hesitate to head down to 3767 Summer Avenue. read more

My suffering dog and I sat in the waiting room for 1 1/2 hours waiting/hoping for service. The lobby had little traffic. I filled out their QR driven check-in via my phone and the wait started. The staff was oblivious or callous to the idea of customer service. I made other arrangements and left. read more

Highly disappointed and angry. They never made an x-ray of my cat's throat when I specifically stated that he was having a gagging problem. Called them today and they stated that the vet may have felt it was not necessary to x-ray his throat. They also took two x-rays of exactly the same body area (torso) when one would have done. Charged me 750.00 for everything and did not do a thing but tell me to take him to my regular vet. They put on paper that he had performed a intravenous injection for dehydration but I never saw a bandage anywhere on the animal nor in his carrier so now I doubt they actually did one. I know they read these so...AEC, I'm getting an x-Ray done at another vet in the morning and if they find something blocking his throat as I suspect and can feel with my hands that it's there, I'm taking you to small claims court. read more

I wish I could give 0 stars. I'm still mad. DO NOT COME HERE. ONLY GO HERE IT IS A MATTER OF LIFE AND DEATH!!! OR IF YOU HAVE PLENTY OF MONEY YOU WANT TO WASTE ON INFERIOR CARE!!! I was horrified by their reviews, and made anxious by the fact the interior had bulletproof glass, but I had a late night pet emergency and MVS was full. This was my first mistake. We should have waited on MVS. So, I called my regular vet to let them (Animal Emergency Center) know we were coming. They couldn't find our records or last name. They charged us nearly 10 times what our regular vet would, but for doubtful services. I was extremely nervous seeing my bill and all the reviews that said they will hold your pet unless you can pay. They did not seem to have access to our patient history. I did not have the slightest faith in the competence of these employees moments after speaking to them. They said had no idea how long our dog's dosage of medication would be and they told us they would call us back 2-5 am. I had to verify they had our phone number. Needless to say, I spent all night worried whether or not my dog was coming home alive. I called at 3 am and they said to come back at 7 am to get her. I arrived at 6:45 and I'm still waiting at 7:15. They told me 10 minutes almost half an hour ago. They keep pushing timetables out. Are they trained professionals? They way they drag their feet around here, you'd think they were hourly. The way treatment works here seems to be designed to drain your bank account regardless of the patient's needs. They could not find our chart. They had no patient history. They had no idea what antibiotics to use. After speaking to our normal vet, they turned out to be useless and more than likely just a way to charge us again for something unnecessary. I found out when we returned to our original vet, they never sent over any records whatsoever. "Shockingly incompetent" comes to mind, but honestly, I'm not surprised at this point. I made sure to get documentation. We asked the doctor to bandage her wound and let us leave because we would be returning to our normal vet ASAP. I didn't want to incur any unnecessary expenses, but THE DOCTOR rolled her eyes at us and slammed the door. I assume she got upset because she couldn't gouge us for further services. I didn't feel like being charged another $300 for something our vet would do for a fraction of the cost and none of the headache. I was highly skeptical walking in and nervous upon reading their reviews. I now know why. I felt like a medical hostage more than a patient. If I could have found a field hospital with more competent staff and cleanliness, I would have gone there. At first, I had no idea how they stayed in business, but gouging their customers is how they stay afloat. I will never return to this place if physically possible. read more

Our German Shepherd got hit by a truck last night and we needed and emergency vet. We came here and everyone was so sweet and caring! Leah greeted us outside and I instantly knew our pup would be in good hands. We had to wait outside, which sucked since I was worried and just wanted to know what was happening, but I knew that he was in a safe place. The doctor called me a few times during our wait, keeping me updated on my dog and the cost and if I wanted to proceed. She was also very sweet and caring. My dog is at home and healing, and it's all thanks to this great team! read more

Don't trust this place my kash went in sick next thing you know there are saying she has no chance I need to put her down . How do you tell someone to put your baby to sleep I left and they called and threatened me I've called them back twice because I verbally told her to put her to sleep now no one is answering the phone ‍ pray for me read more

This is the worst establishment ever! The office staff was rude, disrespectful, and unprofessional. Instead of humbly apologizing for their incompetence, two of the office staff were so obnoxious; the other patrons had to step in and redirect their despicable behavior. I'd been in their office since 5am; they didn't remember who I was, because they called me to pay the bill, on my cell phone; while, I was sitting in the lobby. It was after 10:30am when I asked for my pup; and their was no one on staff to assist with my concerns/complaint. There were no consequences for the office staff being obtuse to a patron who was NOT disrespectful to them... at all! Luckily, other customers were irate, which speaks volumes about the staff and this "business"!!! I will tell Memphis Veterinary Specialists in Cordova, TN this was an atrocious referral! I will NEVER return, or refer anyone. I will definitely discuss this experience on my social media platform!!! read more

The most rude and inconsiderate staff from a vet clinic I've ever been exposed to. I left without my dog being treated and will find another vet first thing in the morning. I didn't trust them to treat him at all. read more

Took my Frenchie, Ruby, here and I cannot stress enough how amazing the staff is. Took amazing care of Ruby and even called afterwards to tell us how great she is. No more chocolates for ruby :) read more

My puppy got bad belly worms it was making her sick and throwing up. But she was still drinking water and eating ever my now and then. I took her here cuz she was dehydrated from throwing up and the receptionist was really rude. The lady talked over me and my wife. Wouldn't even let me speak for my own dog, immediately says she has parvo and I have to spend $300 for the test. I've had a puppy die before of parvo and I know what it looks like and this was not it. in reality all my pup needed was a dewormer. Don't take your dog here. They'll either rob your money or try to put your dog down read more

if i can i would give it no stars but unfortunately i cannot. one of the rudest vet ladies there are here, they overcharge on the pet bills & give no fuck about the paying customers ! at the end of the day i am a paying customer who is paying there shitty overcharged bill. ypu might as well stop at a real vet center that isnt here ! don't recommend this place at all ! read more

I won't be coming again. My cat doesn't like the vet as I alluded to on the phone before going and though someone began to give me practical advice, she cut short for some reason and recommended it was an emergency and I bring it in. My cat would never bite intentionally, but seems mean at the vet because it's traumatic for him. The vet and tech were scared of my cat and wouldn't come near him. For one, they took him back without me as I filled out paperwork so I have no idea how he was treated. They had to put him on gas to even feel his stomach. I signed for an estimate with an X-ray. After they determined nothing abnormal was in his stomach, they said he "probably" has a UTI. They came back with more charges, this time $200 more than we started. I didn't understand and wanted to ask questions but the tech seemed intimidated and kept leaving the room to take care of something else to have me wait on an explanation. I heard an unprofessional conversation in the back after a different tech came to talk to me, saying she doesn't get it, would you go talk to her. I'm an English teacher, not a medic. Completely inpatient and rude to hear them talking about me behind the door. 4 hours after I arrived, they say he's ready to go with an IV still attached to him and told to go to the vet again tomorrow to have it taken out. I was not about to subject my cat to this again and I knew my cat would take the IV off himself and asked them to remove it. Another hour later, my cat was returned to me by yet a different tech, and when I brought it home, he was covered in feces. I will never bring my animals here again. The unprofessionalism and inability for the vets to deal with my cat, and him being back there without me virtually the entire time, and him being returned to me completely unclean left me completely distraught. read more

This is still my go-to place for any pet emergency situation. And when my new pup brought his new mama a dead squirrel on Sunday as a present, they were the first place I called. I was convinced he needed shots or to be quarantined so he wouldn't die from some squirrel disease. I called ahead to make sure this was the right thing to do and the receptionist could not have been nicer! He even laughed and said there was no need to bring him in...whew. Most places (like when I lived in LA) would have said, "Yes, bring him in ASAP" so they could charge me an arm and a leg for nothing. This guy just told me the truth and they didn't get a cent from me...so now they've earned that 5th star. By the way, he was right, my pup is just fine. read more

If you could somehow know that you had a non-serious emergency, I think this place seems fine. It's a little grungy, but clean, and as affordable as emergency vet care can be. Their goal is basically to stabilize your pet enough to get treatment from its regular vet the next business day. My cat got fine care here for a urinary tract infection. But for more serious issues - go to Pet Med way out in Cordova if your pet can survive the extra 20 minute drive and if your pocket book can survive the extra cost. The quality of care is better and they share space (and sometimes vets) with Memphis Vet Specialists. read more

My friend and I were dog sitting for a sick puppy while the owners were out of town and asked us to put the dog to sleep because the illness was so bad the dog was just suffering pointlessly. We took the dog to this clinic and the staff proceeded to attempt to demand almost $1000 of tests before they would agree to euthanize the dog. The owner could not afford to pay for these tests and saw no reason to do so considering it was very obvious the dog was not going to survive regardless of any treatments. The vet called the police, who held my friend for questioning and threatened him with animal cruelty charges for refusing to be extorted by these people when we told the vet we could not pay for the tests and would just take the dog home to die since the vet refused to euthanize the poor dog without bleeding every penny possible and exploiting the death of a pet. This was an attempt to extort us, in my opinion. When the police arrived, the dog was taken away from us and put in a cage as soon as animal control was called, and the dog died before the animal control people arrived at the clinic. The dog had to die alone in that cage instead of in the arms of people who knew and loved him all so the clinic on summer could milk as much blood profits as possible from people grieving the impending losses of our four legged friends. The vet, in my opinion, wanted to have my friend charged with animal cruelty so that the clinic could then charge the City of Memphis for the obviously uncalled for expensive tests. However, since the dog died so quickly, the clinic was unable to exploit the city tax payers, the good neighbor who tried to give the dog a peaceful end, and the poor pooch himself most of all. I have had the sad experience of euthanizing a pet dog, and no tests were required for my vet in Southaven to help my fur baby cross over to the other side. It was not $300, either, it was $40 total at the Southaven Animal Hospital on Guthrie off of Airways near Goodman Road. I cannot stress enough how little I think of the Animal Emergency Center on Summer Avenue. read more

We took our pup here late at night because he was vomiting, shaking, and extremely lethargic. Everyone was very sweet and comforting and we received help promptly. We had x-rays done, received medication. He has ingested a foreign body that was stuck. They were very reassuring and gave detailed instructions on what to do. Care was very affordable considering what we had done. Highly recommend. read more

If you have a pet emergency on a weekend this is the place you want your pet to be treated! From the first encounter to the last, everyone was very caring, patient and kind. It's not an inexpensive venture by any means, but if you want to save your pet, this is the place to come. The techs were thorough and informative. Drs. Mansel and Gullett were very concerned, compassionate and caring. But, most of all they were empathetic and patient with me and my many questions. Dr. Hannon had the night shift. Even though obviously overwhelmed with his long night agenda, he was still kind and reassuring when we chatted. A heartfelt thank you to everyone at Animal Emergency Clinic. PupPup thanks you too! read more